Owner-reported complaints naming the fuel system system, filed with NHTSA
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Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2003 Ford Crown Victoria submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I JUST PURCHASED THIS VEHICLE AND NOTICED WHILE PUMPING FUEL, IT WAS LEAKING FROM A TUBE LOCATED UNDER THE DRIVER SIDE REAR WHEEL. FUEL LEAKS OUT EVERYTIME I REFUEL. THIS IS A FIRE HAZARD AND HOPE THE MANUFACTURER CAN FIX THIS PROBLEM SINCE IT SEEMS TO BE A PROBLEM ON OTHER SAME YEAR CROWN VIC'S. *TR
HEATING AND DEFROST FAILED. FORD SERVICE CO WANTED A $1000 TO LOOK AT IT. I DIDN'T HAVE THEM LOOK AT IT. NOW, I ONLY DRIVE IT IN THE SUMMER MONTHS. THIS VEHICLE HAS AN ORIGINAL 70,000 MILES ON IT AND NOW THE HEADLIGHTS ONLY WORK INTERMITTENTLY. IN 2010 I HAD TO HAVE THE GAS TANK REPLACED. I HAVE READ SEVERAL REPORTS ON 2003 CROWN VIC WITH THE SAME PROBLEMS. I LIVE IN THE SOUTH, LOTS OF RAIN AND HUMIDITY. DEFROST IS A MUST AS WELL AS HEADLIGHTS. I DO NOT UNDERSTAND WHY FORD IS GIVING THE OPTION TO AS TO WHETHER OR NOT THEY WILL FIX THEIR DEFECTS OR PASS THEM ON TO THE CONSUMER. I HAVE A 1995 NISSAN, 140000 MILES. THE BODY IS FALLING APART, BUT THE ENGINE RUNS LIKE A SEWING MACHINE AND ALL THE ELECTRICAL WORKS, EVEN THE WINDOWS. MADE IN THE USA... SAD. *TR
2003 CROWN VICTORIA CAUGHT ON FIRE NEAR THE FUEL INJECTION SYSTEM. *TS THIS WAS A POLICE VEHICLE. THE VEHICLE WAS STARTED THE TURNED OFF SO THE OFFICER COULD GO BACK INSIDE THE STATION TO RETRIEVE SOMETHING. A FEW MINUTES LATER A FIREFIGHTER NOTICED HEAVY BLACK SMOKE COMING FROM UNDERNEATH THE ENGINE COMPARTMENT. THE ORIGIN OF THE FIRE APPEARED TO BE IN THE AREA OF THE ALTERNATOR AND IN THE AREA OF THE FUEL INJECTION SYSTEM. *NM
CONFIRMATION NUMBER (ODI NUMBER) 10149237 APPROXIMATELY 3-4 MONTHS AGO I SEND A COMPLAINT ABOUT FORD PRODUCTS WHICH STILL HAD A TANK ISSUE. I WAS PROMISED A REPLY AS SOON AS THE RIGHT PERSON RECEIVED THE INFORMATION WITHIN A FEW WEEKS. SO FAR I HAVE RECEIVED NOTHING!!!! *NM
HOW CAN YOU FOLKS JUSTIFY THE POLICY WHICH HAS BEEN REPORTED CONCERNING THE FIRE HAZARD ON THE FORD CROWN VIC, MERCURY MARQUIS, AND LINCOLN TOWN CAR BECAUSE OF THE LOCATION OF AND LACK OF PROTECTION OF THE GAS TANK. WHY IS THAT NOT A RECALLABLE DEFECT? WE BOUGHT A 2003 CROWN VIC NOT KNOWING ABOUT THE GAS TANK LOCATION PROBLEM. WHO IS RESPONSIBLE FOR INFORMING THE PUBLIC OF SUCH DEATH CAUSING HAZARDS? IF NOT YOUR AGENCY, WHO? SO WHAT ARE WE TO DO NOW? WHY SHOULD WE HAVE TO PAY $150 TO GET A FACTORY DEFECT FIXED? NOT ONLY ARE YOU DOING NOTHING ABOUT IT, YOU ARE NEGLIGENT IN WITHHOLDING THIS INFORMATION FROM CONSUMERS. IT IS FURTHER REPORTED A REPRESENTATIVE OF YOUR AGENCY STATED THAT YOU WERE GOING TO DO NOTHING; IT WAS A CONSUMER VS. MANUFACTURER ISSUE. WHAT POWER DOES A CONSUMER HAVE TO MAKE A LARGE CORPORATION LIKE FORD MOTOR COMPANY FIX A DEFECT LIKE THEY VOLUNTARY DID ON ALL POLICE CRUISERS. I BELIEVE THAT WAS AN ECONOMIC DECISION OF FORD, NOT NECESSARILY A SAFETY CONCERN. IF NOT WHY WOULD THEY NOT BE JUST AS CONCERNED ABOUT THEIR LOYAL CUSTOMERS. I HAVE OWNED CROWN VICS FOR THE PAST 15 YEARS, NOT KNOW ABOUT THE GAS TANK HAZARD. HOW MANY MORE PEOPLE (MAYBE MY WIFE AND I) WILL HAVE TO DIE FROM EXPLODING GAS TANKS BEFORE YOU TAKE THE ACTION YOU ARE ENTRUSTED TO? AS A COMMENTATOR SAID THE OTHER DAY, IT IS SUCH A SAD STATE THAT PEOPLE HAVE TO DIE BEFORE OUR GOVERNMENT WORKS. HOW SAD. IF YOU HAD PURCHASED ONE OF THESE AUTOMOBILES NOT KNOWING ABOUT THIS DEATH TRAP, WOULD YOU FEEL DIFFERENTLY ABOUT A RECALL? FORD OBVIOUSLY IS NOT GOING TO DO THE RIGHT THING. WILL YOU? I REQUEST THE COURTESY OF A REPLY, PLEASE! (THE INCIDENT DATE IS THE DATE I PURCHASED MY 2003 FORD CROWN VIC. *NM
DT*: THE CONTACT STATED NO FAILURE HAS BEEN EXPERIENCED WITH THE VEHICLE'S FUEL TANK. HOWEVER, THERE IS CONCERN FOR SAFETY DUE TO THE MANUFACTURER RECENTLY OFFERING A PROTECTIVE SHIELD. THE SHIELD WAS OFFERED TO VEHICLE'S THAT WERE AT A HIGHER RISK OF FIRE BASED ON THEIR USE. THE CONTACT IS CONCERNED ABOUT THE SHIELD NOT BEING OFFERED AS A STANDARD ON ALL VEHICLES REGARDLESS OF THEIR INTENDED USE. THE CONSUMER STATED HIS VEHICLE HAS BEEN REAR ENDED TWICE. UPDATED 02/27/06. *JB
1) LACK OF POWER/ENGINE STOPS 2) FUEL PUMP FAILURE 2003 MODELS 20% FAILURE RATE AS OF TODAY (10 OF 49 UNITS) 3) REPLACE FUEL PUMP, ONE UNIT ON IT'S SECOND REPLACEMENT. *AK
THE CONSUMER WAS CONCERNED ABOUT THE SAFETY OF THE 2003 CROWN VICTORIA'S GAS TANK. *PH *NLM
FUEL TANK PLACEMENT, AND LIKELY DANGER OF AN EXPLOSION IN A REAR END COLLISION.*AK *JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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