RoadVitals

2004 Ford Crown Victoria Exterior lighting Problems

Owner-reported complaints naming the exterior lighting system, filed with NHTSA

Data refreshed

Exterior lighting reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
81
Latest Sep 12, 2022
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
59%
of 138 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming headlights, tail lights, turn signals and other exterior lighting. Every record below is an owner-reported complaint about the 2004 Ford Crown Victoria submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 81 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming exterior lighting

The 25 most recent of 81, in the owner's own words

ElectricalExterior lighting
Filed Sep 12, 2022

Taillight failure and corner light failure likely caused by faulty wiring as mentioned in 2015 lcm recall

NHTSA ID
11483992
Incident
Sep 7, 2022
Exterior lighting
Filed Dec 2, 2020

THE NEAD LIGHTS SHUT OFF WHILE DRIVING AT NIGHT AT 65 MILES A HOUR STOPED ON THE SIDE OF THE HIWAY SHUT OFF THE CAR PLAYED WITH THE HEADLIGHT SWITCH THE LIGHTS CAME BACK ON BUT NOW THEY WILL NOT SHUT OFF SO THE BATTERY MUST BE DICONECTED WHEN NOT IN USE WORKING ON FINDING A REPAIR SHOP T FIX IT

NHTSA ID
11377413
Incident
Nov 30, 2020
Mileage
117,000 mi
Exterior lighting
Filed Oct 29, 2020

2004 FORD CROWN VIC HEADLIGHTS STOPPED WORKING. I ORDERED AND REPLACED THE HEADLIGHT SWITCH AND MY HEADLIGHTS STILL DON'T WORK. I CAN'T DRIVE AT NIGHT ANYMORE. I HAVE CONTACTED FORD DEALERSHIP ABOUT A RECALL AND HAVE NOT RECEIVED A CALL BACK.

NHTSA ID
11372311
Incident
Oct 3, 2020
Mileage
124,000 mi
Exterior lighting
Filed Sep 28, 2020

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITHOUT WARNING. THE CONTACT MANUALLY ADJUSTED THE LIGHT SWITCH AND THE HEADLIGHTS OPERATED AS INTENDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID
11361504
Incident
Sep 8, 2020
Mileage
120,000 mi
ElectricalFuel systemExterior lighting
Filed Jun 12, 2020

WHAT HAPPENED IS THAT I GOT THE VIN REPORT ONLINE AND ASKED ABOUT RECALLS, FOUND 5 RECALLS, AND WENT TO THE NHTSA AND NOW YOU DO NOT TELL ME IF THE RECALLS WERE MADE OR THE PROBLEMS FIXED. *TR

NHTSA ID
11328516
Incident
May 22, 2020
Mileage
55,600 mi
Exterior lighting
Filed Jul 12, 2019

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 30 MPH, THE LIGHTING CONTROL MODULE COMPLETELY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE REMEDY WAS NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 200,000. *TR*JB

NHTSA ID
11231344
Incident
Dec 1, 2017
Mileage
200,000 mi
Exterior lighting
Filed Feb 12, 2019

THE DASHBOARD LIGHTS ARE NOT WORKING. THE FUSE WAS GOOD BUT I REPLACED IT ANYWAY. I ALSO REPLACED THE HEADLIGHT SWITCH.

NHTSA ID
11176518
Incident
Jan 30, 2018
Mileage
95,000 mi
ElectricalExterior lighting
Filed Aug 31, 2018

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AT COUNTRY FORD (888) 867-3993 (95 GOODMAN RD E, SOUTHAVEN, MS 38671), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 227,201.

NHTSA ID
11123818
Incident
Aug 6, 2018
Mileage
227,201 mi
Exterior lighting
Filed May 23, 2018

THE LIGHTING CONTROL MODULE FAILED ONE NIGHT. THE PASSENGER HEADLIGHT WENT DIM AND MY SIGNALS WOULDN'T WORK ON THAT SIDE. EVENTUALLY THE ENTIRE THING FAILED AND THERE WAS NO AUDIBLE CLICKING FROM THE MODULE.

NHTSA ID
11097684
Incident
May 15, 2018
Mileage
155,200 mi
Exterior lighting
Filed Jan 9, 2018

MY CAR WAS RECALLED FOR A FAULTY LIGHTING CONTROL MODULE AND WAS REPAIRED IN JUNE 2014 BECAUSE THE HEADLIGHTS FAILED. TODAY THE LIGHTS EXPERIENCED THE EXACT SAME FAILURE. FORD IS REFUSING TO REPAIR IT UNLESS WE PAY FULL PRICE FOR DIAGNOSTICS, PARTS AND SERVICE. I HAVE FOUND THAT ANOTHER RECALL WAS ISSUED FOR THE SAME PART IN APRIL OF '17 BUT MY CAR IS NOT INCLUDED IN THE RECALL. RECALL #15S39. I CAN'T UNDERSTAND WHY THIS RECALL REPAIR WOULD ONLY LAST 3 YEARS UNLESS SOMETHING WAS FAULTY IN THE REPAIR PARTS OR INSTALLATION OF THE PART. PLEASE CAN SOMEONE HELP ME?

NHTSA ID
11061531
Incident
Jan 9, 2018
Exterior lighting
Filed Jul 10, 2017

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 45 MPH, THE RUNNING LIGHTS IN THE FRONT AND REAR OF THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (THOMASVILLE FORD LINCOLN 1515 EAST JACKSON STREET, THOMASVILLE, GA 31792) WHERE IT WAS DIAGNOSED THAT THE LCM HARNESS FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT HE WITNESSED VISIBLE SMOKE COMING FROM UNDER THE DASHBOARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS12683333. THE FAILURE MILEAGE WAS APPROXIMATELY 127,152.

NHTSA ID
11004159
Incident
Jul 3, 2017
Mileage
127,152 mi
Exterior lighting
Filed Jun 24, 2017

FORD SENT ME A WRITTEN SAFETY RECALL NOTICE 15S39 NHTSA 16V-861 INSTRUCTING ME TO APPROACH MY FORD DEALER TO OBTAIN INSTALLATION OF A LCM BYPASS KIT THAT WILL CORRECT A POTENTIAL HEADLIGHT PROBLEM. I RECEIVED EARLIER LETTERS INFORMING ME THAT FORD WAS SEARCHING FOR A FIX. WHEN I CONTACTED THE DEALER NO SUCH FIX WAS AVAILABLE.

NHTSA ID
11001161
Incident
Jun 7, 2017
Exterior lighting
Filed Apr 18, 2017

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID
10979097
Incident
Apr 18, 2017
Exterior lighting
Filed Jan 4, 2017

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHT CONTROL MODULE MALFUNCTIONED. THE DEALER REPAIRED THE SAME FAILURE ONE YEAR AGO. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,500.

NHTSA ID
10939755
Incident
Dec 19, 2016
Mileage
80,500 mi
Exterior lightingSuspension
Filed Nov 2, 2016

2004 FORD CROWN VICTORIA. CONSUMER REQUESTS FOR INVESTIGATION/ACTION ON CONTINUED AXLE, BEARING FAILURES, DEFECTS (POTENTIAL CATASTROPHIC LOSS OF CONTROL AND ALLEGEDLY DEFECTIVE AIRBAGS TO PROTECT VICTIMS) COLLAPSE OF SAFETY RECALL SYSTEM. *SMD THE CONSUMER STATED FORD DID SOME RECALL WORK ON THE 2003 MODELS WITH REGARDS TO THE REAR AXLES AND BEARINGS. HOWEVER, THE NEGLECTED TO CORRECT THE DEFECT IN THE 2004 AND POSSIBLY LATER MODELS. ALSO, THE LIGHTS WERE DEFECTIVE AND IT TOOK AN ENTIRE DECADE TO RECTIFY THE ISSUE. *JB

NHTSA ID
10915813
Incident
Nov 1, 2016
Exterior lighting
Filed Aug 28, 2016

THE HEADLIGHTS DO NOT COME ON

NHTSA ID
10902077
Incident
Dec 1, 2015
Exterior lighting
Filed Aug 24, 2016

HEAD LIGHTS NO LONGER ARE OPERATING. WAS DRIVING AT NIGHT AND THEY WENT OUT AND WILL NOT GO ON AGAIN. HAVE TRIED TO HAVE THEM OPERATE AGAIN AND AGAIN AND NO LUCK. WHEN WILL RECALL PARTS BE AVAILABLE AS THIS VEHICLE IS NOT ABLE TO OPERATE AT NIGHT , IN FOG ,OR IN HEAVY RAIN.

NHTSA ID
10898384
Incident
Aug 17, 2016
Mileage
52,300 mi
Exterior lighting
Filed Jul 6, 2016

RECALL # 15S39, PERTAINING TO HEADLIGHT MODULE AND SOLDERING PROBLEMS CAUSING THE HEADLIGHTS TO GO OUT. MY HEADLIGHTS HAVE GONE OUT. IT HAS BEEN CHECKED FOR FUSE PROBLEMS AND BULBS BURNT OUT. NOT THE PROBLEM. CONTACTED THE MANUFACTURER AND 2 DEALERSHIPS. ALL SAID THE PART IS NOT AVAILABLE AND THEY DO NOT KNOW WHEN IT WILL BE AVAILABLE. THEIR REMEDY WAS THAT I WALK. IT HAS BEEN SINCE DECEMBER 21, 2015 SINCE THE RECALL LETTER WAS SENT OUT. IT TOO HAD NO REMEDY, OR WHEN THE PART WOULD BE AVAILABLE. FORD HAS NO PLANS TO FIX THE PROBLEM. MY HEADLIGHTS WENT OUT WHEN I WAS DRIVING AT NIGHT ON THE FREEWAY. WITH NO HEADLIGHTS I CAN NOT DRIVE AT NIGHT, DURING FOGGY WEATHER, OR DURING RAIN.

NHTSA ID
10883019
Incident
Jul 2, 2016
Mileage
159,506 mi
Exterior lighting
Filed Feb 11, 2016

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/29/16.*JB

NHTSA ID
10825571
Incident
Jan 5, 2015
Exterior lighting
Filed Aug 19, 2015

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10749654
Incident
Aug 3, 2015
Mileage
92,000 mi
Exterior lighting
Filed Aug 11, 2015

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE HIGH BEAMS HAD TO BE TURNED ON IN ORDER FOR THE VEHICLE TO BE DRIVEN AT NIGHT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS UNAVAILABLE.

NHTSA ID
10747791
Incident
Aug 4, 2015
Mileage
67,000 mi
Exterior lighting
Filed Apr 17, 2015

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE THE VEHICLE WAS PARKED WITH THE HEADLIGHTS ACTIVATED, THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. MA 08/06/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER RECALL. UPDATED 8/14/15 *JS

NHTSA ID
10706275
Incident
Jul 1, 2011
Mileage
65,000 mi
Exterior lighting
Filed Jan 19, 2015

I TOOK THE CAR INTO FUTURE FORD TO REPLACE THE RECALLED HEADLIGHT MODULE. (I WAITED 7 MONTHS BEFORE THE MODULE WAS DELIVERED.) WHEN THEY REPLACED THE MODULE THEY SAID THE LIGHTS STILL WOULDN'T WORK. IT TOOK THEM 4 DAYS TO SOLVE THE PROBLEM AND THEY THEN CHARGED ME $1,051.56 INCLUDING A CAR RENTAL. I KNOW THE HEADLIGHTS WOULD COME ON IF YOU PULLED THE TURN INDICATOR SWITCH SINCE I TRIED THAT BEFORE DELIVERING THE CAR AND MY NEIGHBOR SAW THEM TURN ON ALSO. *TR

NHTSA ID
10676479
Incident
Apr 10, 2014
Mileage
55,034 mi
Exterior lighting
Filed Jul 23, 2014

MY CAR WAS RECALLED IN APRIL FOR A LIGHTING DEFECT THAT CAN CAUSE THE HEADLIGHTS NOT TO WORK. SINCE MY HEADLIGHTS HAD JUST MALFUNCTIONED AND DIDN'T WORK, I WAS GLAD THE CAR WAS TO BE FIXED. I CALLED THE DEALER TO SCHEDULE THE REPAIR AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN AND AGAIN AND THE PARTS ARE STILL NOT AVAILABLE. IT HAS BEEN ALMOST FOUR MONTHS WITHOUT HEADLIGHTS. THE CAR IS UNUSABLE AT NIGHT OF COURSE. FOUR MONTHS AND THEY CAN'T GET THE PART. UNBELIEVABLE! TALK ABOUT A SAFETY CONCERN. *TR

NHTSA ID
10615864
Incident
Apr 1, 2014
Mileage
162,000 mi
ElectricalExterior lighting
Filed May 16, 2014

PARKING LIGHTS COME ON SOMETIMES WHEN THE LIGHT SWITCH IS TURNED ON. HEADLIGHTS WORK FINE, INCLUDING BRIGHTS. PARKING LIGHT SWITCH SETTING CONTROLS ALL OTHER LIGHTS. I WAS TOLD BY MY MECHANIC THAT THE LIGHTING CONTROL MODULE WAS TO FAULT. WHEN THE OTHER LIGHTS (INCLUDES TAIL LIGHTS, TAG LIGHT, FRONT PARKING AND SIDE LIGHTS) DON'T COME ON, IT PRESENTS AN OPPORTUNITY FOR A MOVING VIOLATION ON THE ROAD AT NIGHT. OBVIOUSLY, THIS PREVENTS MY DRIVING AT NIGHT. THE LAW HERE STATES THAT YOU GET A TICKET FOR AN UNSAFE VEHICLE, YOU CANNOT DRIVE THE CAR HOME, THE CAR IS PUT IN IMPOUND UNTIL YOU CAN MOVE IT TO REPAIR IT. QUITE A COSTLY EXPERIENCE I WOULD IMAGINE. THIS WAS A PREVIOUS POLICE INTERCEPTOR. HOW DID THEY GET AWAY WITH IT? THERE NEEDS TO BE A RECALL ON THIS LIGHTING CONTROL MODULE. *TR

NHTSA ID
10588775
Incident
Apr 21, 2014
Mileage
112,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Elsewhere on this vehicle

Data sources

Data on this page last refreshed .