2009 Ford Crown Victoria Steering Problems

The contact owns a 2009 Ford Crown Victoria. The contact stated while driving at various speeds, the contact became aware that the lower steering column bearing was detaching. The dealer was notified of the failure and informed the contact that a visual inspection of the vehicle was performed under NHTSA Campaign Number: 13V385000 (Steering); however, no repairs were needed at the time. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 338,000.

NHTSA ID

11660679

Incident

May 6, 2025

Mileage

338,000 mi

Lower intermediate steering shaft and upper intermediate steering shaft universal joints are binding, causing very unpredictable steering and the upper intermediate steering shaft to begin separating from the steering column. This is covered under recalls 13S08/13R01. The vehicle was inspected and passed in 2014 so no parts were replaced, but the parts are now failing inspection per recall attachment sheets. Ford is refusing to service these crucial parts which are COVERED in the above recalls.

NHTSA ID

11560868

Incident

Dec 19, 2023

TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER BERLIN CITY FORD LOCATED AT 485 MAIN ST, GORHAM, NH 03581 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING). THE FAILURE MILEAGE WAS 100,000.

NHTSA ID

11386371

Incident

Nov 1, 2020

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE AVAILABLE; HOWEVER, THEY WOULD NOT HONOR THE RECALL. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *BF*JB

NHTSA ID

11243304

Incident

Aug 9, 2019

FORD HAD A RECALL, 13S08, FOR THE STEERING ON THESE CARS. I JUST PURCHASED THIS CAR ON 08?06/2019 AND IMMEDIATELY CHECKED YOUR SITE FOR RECALLS. THERE IS THIS RECALL AND IT WAS NOT COMPLETED. NEW JERSEY OWNED THIS CAR BEFORE ME AND MUST NOT HAVE TAKEN IT IN. I CALLED FORD AND WAS TOLD THEY WILL NOT TAKE CARE OF THE RECALL. I NOW DO NOT FEEL SAFE DRIVING MY CAR.

NHTSA ID

11242441

Incident

Aug 6, 2019

Mileage

167,000 mi

I HAD JUST GOTTEN HOME FROM WORK. I PUT MY CAR IN REVERSE AND WENT TO GO TURN THE STEERING WHEEL TO RIGHT AND THE STEERING WHEEL SEEMED LIKE IT WAS STUCK OR CAUGHT ON SOMETHING SO I TRIED TO TURN IT IT THE OTHER WAY TO SEE IF I COULDN'T GET IT TO LOOSEN UP AND WHEN I HAD TURNED IT TO THE RIGHT AGAIN THE WHOLE STEERING WHEEL SNAPPED. IT DIDN'T TAKE MUCH TO SNAP IT. THE GOOD PART IS I WASN'T ON THE INTERSTATE HOWEVER I WAS ON THE INTERSTATE ABOUT 10-15 MINUTES BEFORE THAT. AND IF THAT HAD HAPPENED ON THE INTERSTATE WHO KNOWS WHAT WOULD HAVE HAPPENED. HOWEVER RIGHT NOW I WAS ABLE TO HACK THE CAR IN MY DRIVEWAY I HAD TO TURN THE SHAFT BY HAND. THIS IS A BIG SAFETY ISSUE. AND WOULD LIKE SOMEONE ELSE TO PAY TO HAVE THIS ISSUE FIXED BC PROUTY FORD IN DOVER FOXCROFT SAID THEY WORKED ON THIS AND FIXED THE SHAFT AND IT DIDN'T SEEMED FIXED.

NHTSA ID

11173808

Incident

Feb 1, 2019

Mileage

150,000 mi

STERRING BEGAN GIVING A CLUNKING FEELING IN WHEEL WHEN DRIVING STRAIGHT I NOTICE 4 DAYS AGO. MORE NOTICEABLE OVER BUMPS... I THOUGHT IT WAS MY TIRES. I WAS DRIVING DOWN ROAD AND ATTEMPT TO MAKE A RIGHT TURN AND VEHICLE KEEP GOING STRAIGHT AND STEERING WHEEL WAS NOT TURNING ALSO CRASH INTO ONCOMING TRAFFIC, VEHICLE WAS TOW TO SHOP!

NHTSA ID

11145030

Incident

Nov 2, 2018

Mileage

127,678 mi

TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE SHAFT INSIDE THE STEERING WELL SEPARATED CAUSING THE DRIVER TO LOSS CONTROL OF THE VEHICLE AND CRASHING INTO A CURB. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS DAMAGED BUT DRIVABLE. THERE WAS NO POLICE REPORT AND NO INJURY WAS REPORTED. THE AIR BAGS DID NOT DEPLOY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS ABOUT 40,000.

NHTSA ID

11081255

Incident

Mar 22, 2018

Mileage

40,000 mi

THE VEHICLE STEERING COLUMN INSIDE THE CAR IS MADE OF TWO PIECES OF METAL THAT ATTACHED THE TOP WITH THE BOTTOM BUT IT HAS NO LOCKING TO PREVENT FROM COMING OFF WHEN YOU ARE DRIVING THE VIBRATIONS OF THE ROAD AND SUSPENSION WITH THE TIME CAUSES TO LOOSE AND YOU LOOSE CONTROL OF THE STEERING THIS CAN CAUSE AN ACCIDENT ON THE HIGHWAYS

NHTSA ID

10966423

Incident

Feb 15, 2017

Mileage

220,000 mi

TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. THE CONTACT ATTEMPTED TO MAKE A LEFT TURN, BUT THE VEHICLE CONTINUED TO MOVE STRAIGHT. THE CONTACT STATED THAT THE STEERING ABILITY SEIZED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOUSE AND THEN TO THE DEALER. THE DEALER DIAGNOSED THAT THE STEERING WHEEL FAILED AND INFORMED THE CONTACT OF A RECALL FOR THE STEERING WHEEL SHAFT, BUT IT DID NOT COVER THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

NHTSA ID

10954244

Incident

Feb 8, 2017

Mileage

141,000 mi

TL* THE CONTACT OWNS A 2009 FORD CROWN VICTORIA. WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED. UPON INSPECTION, THE CONTACT NOTICED THAT THE DRIVER SIDE HEAT SHIELD FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

NHTSA ID

10818684

Incident

Jan 7, 2016

Mileage

170,000 mi

MAR 25TH 2013, MY BROTHER WAS COMING BACK TO HOME, SUDDENLY CAR SPIN/SCATTERED HIT TO TREE AND ELECTRIC POLE, MAR 2014, I RECEIVED SAFETY RECALL # 13S08/NHTSA LETTER FROM FORD COMPANY STEERING COLUMN SHAFT PROBLEM. WE CONTACT TO FORD COMPANY ON MARCH 18,2014 REGARDING THE ABOVE ISSUE. THEY ISSUE US CASE # [XXX]. IN THE MONTH OF APRIL 2014 WE CONTACT THEM AGAIN TO CHECK THE STATUS OF ABOVE CASE, TILL TO DATE WE ARE WAITING FOR THEIR REPLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10588067

Incident

Nov 25, 2013

Mileage

132,000 mi

THE COMPLAINANT ALLEGES THE DRIVER OF A MY 2009 CROWN VICTORIA EXPERIENCED A LOOSENESS AND NOISE IN THE STEERING COLUMN. UPON INSPECTION THE LOWER STEERING COLUMN BEARING WAS FOUND TO BE PARTIALLY DISPLACED FROM THE STEERING COLUMN. THE COMPLAINANT NOTES THAT THERE WAS NOT A COMPLETE LOSS OF THE STEERING. TWO OF THE TABS OF THE STEERING COLUMN BEARING WERE FOUND BROKEN IN THE DRIVERS FOOTWELL AREA.

NHTSA ID

10524419

Incident

Jun 25, 2013

INSPECTION FOUND DISLOCATED BUSHING. *TR

NHTSA ID

10478044

Incident

Sep 26, 2012

Mileage

111,720 mi

INSPECTION FOUND DISLOCATED BUSHING. *TR

NHTSA ID

10478042

Incident

Sep 26, 2012

Mileage

103,203 mi

REFERENCE ODI NUMBERS 10347404, 10474596, 1047458, 10475030, 1047501; THE AFFECTED VEHICLES SHOULD INCLUDE MODEL YEARS 2009 THROUGH 2011. THE AFFECTED VEHICLE IN THIS NOTICE IS A MODEL YEAR 2009. FURTHER RESEARCH FOUND MODEL YEAR 2005 THROUGH 2011 HAVE THE SAME STEERING COLUMN DESIGN AND AFFECTED PART NUMBERS. *TR

NHTSA ID

10477253

Incident

Sep 26, 2012

Mileage

117,849 mi

CATASTROPHIC FAILURE OF THE STEERING COLUMN; THE STEERING COLUMN RETAINING RING FAILED. BINDING OF LOWER AND MIDDLE UNIVERSAL JOINTS AND BELIEVE IT IS HEAT RELATED. STEERING SHAFT NOT TRAVELING ON A TRUE AXIS AND A RESULT IS THE RETAINING RING IS BEING WORN AND EVENTUALLY WEARS OUT. *TR

NHTSA ID

10475145

Incident

Sep 12, 2012

Mileage

40,947 mi