2012 Ford E350 Owner Complaints

The contact owns a 2012 Ford E-350. The contact stated while driving approximately 10 MPH, after a traffic stop, the transmission was slipping out of gear and would shift to a higher gear very rough. The contact stated no warning light was illuminated. The vehicle was driven back to the residence and turned off and restarted and shifted into reverse(R) however, the vehicle failed to respond. The vehicle was shifted into (D) and operated as needed. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The contact researched online and related the failure to Customer Satisfaction Program: 19S20 - Transmission Coast Clutch Cylinder and One-Way Clutch Replacement (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.

NHTSA ID

11539911

Incident

Aug 21, 2023

Mileage

160,000 mi

TL* THE CONTACT CALLED ON BEHALF OF HER BROTHER WHO OWNS A 2012 FORD E-350. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN FOR A ROUTINE CHECK AT (SAYVILLE FORD 5686 SUNRISE HWY, SAYVILLE, NY 11782 (855) 561-1191), IT WAS DISCOVERED AND THE VALVE COVER GASKET WAS DEFECTIVE AND NEEDED TO BE REPLACED. THERE WAS HOWEVER NO LEAKS EVIDENT WHILE PERFORMING THE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,940.

NHTSA ID

11308992

Incident

Feb 11, 2020

Mileage

113,940 mi

TL* THE CONTACT OWNS A 2012 FORD E-350. WHILE DRIVING 60 MPH, THE CONTACT EXPERIENCED A SUDDEN LOSS OF POWER AND THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE HIGHWAY SHOULDER AND WAITED A FEW MINUTES TO RESTART THE VEHICLE. UPON RESTARTING THE VEHICLE, THE FAILURE RECURRED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V432000 (POWER TRAIN) WAS ISSUED FOR THE VEHICLE YEAR, MAKE, AND MODEL; HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE CONTACT CALLED GALPIN FORD (15505 ROSCOE BLVD, NORTH HILLS, CA 91343, 818-787-3800) AND WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,000.

NHTSA ID

11242788

Incident

Jul 15, 2019

Mileage

111,000 mi

DRIVING DOWN THE ROAD, STARTED SMELLING GAS, SO I PULLED OVER THE CHECK WHY I SMELLED GAS AND AS SOON ASI OPENS THE HOOD, THE VAN BURST INTO FLAMES FROM UNDER THE HOOD. IT FULLY ENGULFED THE VAN IN ABOUT 3 TO 4 MINUTES AND IS A TOTAL LOSS. THIS HAPPENED ON THE HIGHWAY AND HAD ONLY BEEN DRIVING FOR 15 MINUTES. UNKNOWN WHAT ACTUALLY CAUSED THE FIRE.

NHTSA ID

11129699

Incident

Sep 6, 2018

Mileage

285,000 mi

THREE OUT OF THE FOUR ORIGINAL TIRES HAVE SEPARATED. THE VEHICLE HAS LESS THAN 20,000 MILES. ALL TIRES HAVE BEEN MAINTAINED AND INFLATED ACCORDING TO MANUFACTURER SPECS.

NHTSA ID

11127975

Incident

Jul 19, 2018

Mileage

15,000 mi

THE PLANETARY GEARS IN OUR TRANSMISSION HAVE FAILED. I DISCOVERED THAT THERE WAS A FORD RECALL SPECIFICALLY FOR VANS THAT WERE MANUFACTURED IN OHIO PLANT DURING 2011 AND 2012 BECAUSE OF DEFECTS IN THE PLANETARY GEARS WHICH CAUSE HAZARDOUS CONDITIONS. OUR VIN NUMBER IS NOT INCLUDED IN THE CASE, BUT IT CLEARLY SHOULD HAVE BEEN. WE ARE SEEKING HELP TO GET FORD TO EXTEND THE RECALL TO INCLUDE OUR VAN.

NHTSA ID

11024577

Incident

Sep 15, 2017

Mileage

102,000 mi

SUDDEN LOSS OF HIGH BEAM HEADLIGHTS WITHOUT ANY WARNINGS ..FIRST OCCURRED WHILE MOVING ,,,HIGH BEAMS HAVE PERMANENTLY STOPPED WORKING SINCE THE INCIDENT.

NHTSA ID

10956287

Incident

Dec 15, 2016

Mileage

136,000 mi

TL* THE CONTACT RENTED A 2012 FORD E-350 UHAL TRUCK. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE CONTACT WAS TRAVELING ON THE INTERSTATE DURING HIGH WINDS WHEN THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 63,586.

NHTSA ID

10851279

Incident

Mar 22, 2016

Mileage

63,586 mi

WHILE MAKING A 40MPH TURN AT NIGHT THE ENGINE DIED. LOST STEERING AND BRAKE BOOST. ALMOST LOST THE VEHICLE BEFORE COMPLETING A STOP. TRIED FOR FIVE MINUTES TO RESTART. DIAGNOSED AS A BAD FUEL PUMP AND REPLACED. SITUATION RE-OCCURED AND THE VEHICLE REMAINS AT THE FORD DEALER.

NHTSA ID

10716624

Incident

May 8, 2015

Mileage

97,500 mi

TL* THE CONTACT OWNS A 2012 FORD E-350. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER STATED THAT THE FUEL WAS BAD. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

NHTSA ID

10683347

Incident

Nov 11, 2014

Mileage

46,000 mi

2012 E350 FORD WITH 69 K MILES AND BEFORE I REACHED 70 K MILES THE TRANSMISSION FROZE UP. THE FORWARD PLANETARY ASSEMBLY BEARING FAILED. THIS IS COVERED UNDER FORD?S CUSTOMER SATISFACTION PROGRAM 12N04. I BEING THE 3RD OWNER, I DID NOT KNOW OF THIS FORD PROGRAM WHEN THE TRANS FAILED. THE TRANS FAILED BLOCK FROM COMMUNITY TRANSMISSIONS IN BELLFLOWER, I DROVE IN AND HAD THE REPAIR WORK DONE. TOTAL $2012.70. NO PROBLEMS WITH THEM. I NEVER RECEIVED THE FORD CUSTOMER SATISFACTION LETTER. I CALLED FORD IN DETROIT AND THEY FIRST SAID I WOULD BE COVERED. I WAS INSTRUCTED TO TAKE THE REPAIR BILL AND OLD PARTS TO CARUSO FORD AS THEY HAVE TO FILE A CLAIM FOR ME. AFTER WAITING A MONTH, I CALLED FORD DETROIT AGAIN AND FOUND OUT THAT CARUSO FORD SAID THAT I AM NOT COVERED. I SPOKE WITH RICHARD WHO IS MY SERVICE WRITER AT CARUSO FORD, LONG BEACH. FIRST, HE SAID I WAS NOT COVERED BECAUSE I DO NOT MEET THE TIME AND MILEAGE LIMITS IN THE LETTER. I POINTED OUT THAT MY FORD DOES MEET THE 6 YEAR AND 150 K LIMITS IN THE LETTER. THEN RICHARD SAID I HAD THE REPAIR DONE ON A MONDAY AND ALL FORD DEALERS ARE OPEN ON MONDAY AND I COULD HAVE HAD THE REPAIR DONE FOR FREE AT A FORD DEALER. RICHARD THEN SAID THAT FORD DETROIT SAID THAT I AM NOT COVERED. PASSING THE BUCK! I ASKED TO SPEAK WITH THE CARUSO FORD SERVICE MANAGER, AND WAS TOLD HE WOULD CALL ME. I NEVER GOT A CALL FROM HIM. I CALL FORD DETROIT AGAIN AND ASKED TO SPEAK WITH A SUPERVISOR, I WAS TOLD SUPERVISOR ROBERT WOULD CALL ME. I NEVER GOT A CALL FROM HIM. THE FORD SATISFACTION LETTER STATES THAT ?IF YOU HAVE PAID TO HAVE THIS SERVICE DONE BEFORE THE DATE OF THIS LETTER, THEN YOU MAYBE ELIGIBLE FOR A REFUND.? I RECEIVED NO LETTER. I DID NOT KNOW ABOUT THE CUSTOMER SATISFACTION LETTER UNTIL AFTER I HAD THE REPAIR WORK DONE. I FEEL THAT FORD IS NOT LIVING UP TO THE INTENT OF THEIR LETTER. *TR

NHTSA ID

10638574

Incident

Jul 28, 2014

Mileage

69,750 mi

RENTED BUDGET TRUCK IN ALABAMA ON 8/30. DROVE FROM ALABAMA TO IOWA. RENTED AN AUTO TRANSPORT IN ADDITION TO THE FORD E-350 (2012). THE E-350 WAS THE ONLY ONE AVAILABLE AND I NEEDED TO TAKE IT BECAUSE I HAD NO OTHER OPTION BUT TO MOVE ON THAT DATE. THE E-350 HAD THE FOLLOWING DANGEROUS ISSUES: 1) NEARLY BALD FRONT LEFT TIRE. 2) WINDSHIELD WIPERS DID NOT RELIABLY CLEAR RAIN FROM WINDSHIELD (BLURRED VISION) 3) HAD TO MANUALLY PUMP FUEL EVERY 1/2 GALLON. THE FUEL PUMP WOULD CUT OFF EVERY 1/2 GALLON EVEN THOUGH THE TRUCK WAS HALF FULL OF FUEL. THIS HAPPENED AT TWO DIFFERENT GAS STATIONS. 4) THE AUTO TRANSPORT WAS RUSTED AND APPEARED TO HAVE NEVER BEEN INSPECTED THOROUGHLY. 5) THE AUTO TRANSPORT WAS RENTED TO ME WITH LOW TIRE PRESSURE IN THE RIGHT SIDE TIRES. 6) THE AUTO TRANSPORT HAD DEFECTIVE RATCHET STRAPS WHICH WERE USED FOR THE SECURING OF THE TOWED VEHICLE. 7) THE AUTO TRANSPORT'S TONGUE JACK WAS DAMAGED WITH BENT METAL WHERE THE CONNECTION PIN WAS LOCATED. WHILE I GOT TO MY DESTINATION SAFELY, I USED VERY SAFE DRIVING TECHNIQUES IN ORDER TO ENSURE THAT NEITHER I NOR MY WIFE WERE INJURED DURING OUR DRIVE. SHE DROVE IN A SEPARATE CAR AND WOULD DRIVE NEXT TO THE E-350 TO INSPECT THE INTEGRITY OF THE RATCHET STRAPS ON THE AUTO TRANSPORT EVERY 20 MILES TO ENSURE THEY WERE STILL WORKING. I HAVE DRIVEN MANY VEHICLES IN MY LIFETIME, EVEN MILITARY VEHICLES, AND I HAVE NEVER FELT SO UNSAFE AS I DID IN THIS BUDGET TRUCK RENTAL WITH AUTO TRANSPORT. THIS WAS ONE OF THE WORST EXPERIENCES OF MY DRIVING HISTORY AND I WILL NEVER RENT FROM BUDGET TRUCK RENTAL AGAIN. *TR

NHTSA ID

10630984

Incident

Sep 1, 2014

Mileage

63,500 mi

TL* THE CONTACT OWNS A 2012 FORD E350. THE CONTACT STATED THAT THE BRAKE PEDAL AND ACCELERATOR PEDAL WERE TOO CLOSE TOGETHER. AS A RESULT, THE CONTACT WAS CONSTANTLY DEPRESSING BOTH PEDALS AT THE SAME TIME AND ALMOST CAUSING A CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 6,070. ..UPDATED 10/21/14 *BF UPDATED 4/7/15 *JS

NHTSA ID

10597335

Incident

May 22, 2014

Mileage

6,070 mi

TL* THE CONTACT OWNS A 2013 FORD E-350 (N/A). THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE WOULD DRIFT TO THE RIGHT INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHO STATED THAT THE VEHICLE NEEDED MORE WEIGHT. THE DEALER ADDED BINS TO THE VEHICLE BUT THAT DID NOT REMEDY THE DRIFTING ISSUE. THE CONTACT DID NOT TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER STATED THAT THE DRIFTING WAS NORMAL FOR THE VEHICLE. THE FAILURE MILEAGE WAS 3,000. THE VIN WAS NOT AVAILABLE. KMJ

NHTSA ID

10522230

Incident

Dec 12, 2012

Mileage

3,000 mi

FIRST INSTANCE OF ELECTRICAL PROBLEMS WAS FAILURE OF NEW LED TV. RV WAS IN GIANT RV SHOP IN COLTON FROM JAN 14 TO FEB 12. ON DRIVE HOME, NOTICED THAT RADIO & REAR VIEW MONITOR WOULD NOT WORK. ON SHORE POWER, RADIO WOULD FUNCTION BUT NOT REAR VIEW MONITOR W/OR W/OUT CHASSIS ON. COACH BATTERIES ENDED UP DRAINED. RADIO & REAR VIEW STARTED TO WORK, BUT YOU WERE UNABLE TO SEE ANYTHING AT NIGHT WITH REAR VIEW MONITOR. THOR CONCIERGE ARRANGED A REPAIR AT J&L RV IN FONTANA FOR A WEEK ENDING MAR 18. CUSTOMER WAS TOLD ELECTRICAL SYSTEM FUNCTIONING NORMALLY. CUSTOMER SUBSEQUENTLY DISCOVERED THE ONLY WAY TO GET REAR VIEW MONITOR TO WORK WAS NOT ONLY HAVE THE SOURCE ON AND THE ICON FOR REAR VIEW PUSHED, BUT TO ALSO HAVE THE RADIO ON. SEVERAL CALLS TO THOR MOTOR COACH REVEALED THAT THEY CONSIDER THIS NORMAL OPERATION. CUSTOMER HAS FOUND SOURCE LIGHTS WILL NEITHER DIM NOR TURN OFF AS SYSTEM APPARENTLY LINKED TO COACH BATTERIES INSTEAD OF THROUGH ACCESSORY SWITCH ON CHASSIS. RADIO MANUAL CLEARLY STATES THIS IS NOT AN ACCEPTABLE LINKAGE. AT THIS POINT, NEITHER THE RADIO, SOURCE, OR REAR VIEW OPERATE AND THOR CONCIERGE CAN'T BE BOTHERED TO RETURN CALLS. *TR

NHTSA ID

10520175

Incident

Jan 14, 2013

Mileage

2,781 mi

2012 FORD E-350 PASSENGER VAN. CONSUMER WRITES IN REGARDS ADAPTIVE EQUIPMENT NOT BEING INSTALLED CORRECTLY OR IN A TIMELY FASHION. *TGW

NHTSA ID

10492442

Incident

Jan 1, 2013