Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2008 Ford Edge submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE WINDSHIELD IS SET AT SUCH AN ANGLE THAT THE DASHBOARD IS REFLECTED ON TO IT. IT'S DISTRACTING, AND ANNOYING. I GET AROUND THE ISSUE BY WEARING SUNGLASSES. I DON'T USUALLY NEED THEM OTHERWISE. *TR
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALSO, WHILE DRIVING, THE PANORAMIC ROOF CRACKED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE STARTED TO JERK AND BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COIL WAS BURNED OUT AND THE COMPUTER, ECM, AND SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 134,000. UPDATED 06/08/17*LJ UPDATED 08/15/2017*JS
TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT THE RUBBER AROUND THE REAR WINDOWS WAS MELTING. THE DEALER INFORMED THE CONTACT THAT IT WAS NOT THEIR RESPONSIBILITY TO REPAIR THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
ON SATURDAY, NOVEMBER 16TH. BETWEEN THE HOURS OF 5PM AND 7PM, WHILE DRIVING, WE WERE HEARD A "POPPING" NOISE FROM THE FRONT OF THE CAR. WE ALSO NOTICED THE WINDSHIELD CRACKING AND THOUGHT THE NOISE WAS FROM THE WINDOW CRACKING. WHEN WE ARRIVED HOME, THE CAR WAS IN THE GARAGE SITTING AND WE HEARD THE CAR "POP" AGAIN. THE SAME THING HAPPENED SUNDAY WHILE GOING TO CHURCH AND HOME. MONDAY MORNING ON THE 19TH, MY WIFE PARKED IN THE SCHOOL PARKING LOT TO ATTEND A SCHOOL MEETING AND WHEN SHE CAME OUT, THE HOOD WAS UP AND THE FRONT WAS POPPED UP. WE TOOK IT TO THE LOCAL FORD DEALER AND THEY INDICATED THAT THE STRUT TOWER FAILED. THE MECHANIC INDICATED I WOULD NOT BE ABLE TO DRIVE IT BECAUSE IT WAS A SAFETY RISK. THEY WERE SURPRISED THAT MY WIFE WAS ABLE TO DRIVE AND GLAD THAT IT DID NOT TOTALLY FAIL. IT WAS INDICATED THAT THE METAL ON THE FRAME OF THE STRUT TOWER FATIGUED AND IT CAUSED THE STRUT TOWER TO POP UP. I HAVE PICTURES IF ANYONE WOULD LIKE IT. THE VEHICLE MILEAGE AT THE TIME OF INCIDENT IS AN ESTIMATE. IT MAY BE A LITTLE LESS. *TR
DRIVING HOME FROM WORK ON HWY 99 I HEARD A LOUD POP (SOUNDED LIKE A GUNSHOT) AND HEARD THE SOUND OF GLASS. I PULLED OFF THE FREEWAY AND DISCOVERED MY SUNROOF HAD COMPLETELY EXPLODED. I WAS ALONE ON THE ROAD AND WAS NOWHERE NEAR AN OVERPASS WHERE SOMETHING COULD HAVE FALLEN ON IT. IT WAS A COLD DAY AND THE HEATER WAS ON SO THERE WAS A TEMPERATURE DIFFERENCE. I DROVE THE CAR TO FORD AFTER CALLING MY INSURANCE COMPANY. I WAS TOLD TODAY THAT THERE WAS NO "STRUCTURAL DEFECT" SO FORD WAS NOT RESPONSIBLE FOR THE REPLACEMENT. IT IS 1300 DOLLARS FOR A NEW SUNROOF, 10 DAYS BEFORE CHRISTMAS. AFTER DOING SOME RESEARCH ONLINE I FOUND MY CAR WAS NOT THE ONLY ONE TO HAVE HAD THIS HAPPEN. HAD THE COVER NOT BEEN CLOSED, SHARDS OF GLASS WOULD HAVE RAINED DOWN ON ME AS WELL AS MY SON IN THE BACKSEAT. WE COULD HAVE BEEN SERIOUSLY INJURED EITHER FROM THE GLASS OR AN ACCIDENT. THIS NEEDS TO BE LOOKED INTO AND SOON BEFORE SOMEONE GETS SERIOUSLY HURT OR LOSES THEIR LIFE. *TR
MY FAMILY AND I WERE DRIVING DOWN THE FREEWAY WHEN THE PANORAMIC MOONROOF ON MY 2008 FORD EDGE SHATTERED. WE WERE NOT NEAR AN UNDERPASS OR CLOSE TO ANOTHER VEHICLE. IT DOES NOT APPEAR TO HAVE BEEN CAUSED BY ANY FOREIGN OBJECT. WE HEARD A LOUD POP, WHICH MY HUSBAND THOUGHT WAS A GUN SHOT. HE FELT THE SHADE AND COULD FEEL PIECES OF GLASS WEIGHING THE SHADE DOWN. HE PULLED OVER TO INSPECT THE ROOF. THE ENTIRE GLASS WAS SHATTERED, BUT STICKING TOGETHER FOR THE MOST PART. THE EDGES WERE CRUMBLING AS WERE PARTS THROUGHOUT IN THE CENTER. AS WE DROVE HOME MORE PIECES OF GLASS STARTED CRUMBLING OFF. FORTUNATELY THE SHADE WAS CLOSED AT THE TIME OR THE PIECES OF GLASS WOULD HAVE LANDED ON MY HUSBAND WHILE DRIVING AND ON MY INFANT SON AND ME IN THE BACK SEAT. WE WERE ALSO FORTUNATE THAT IT WAS NOT RAINING AT THAT MOMENT (ALTHOUGH IT DID LATER THAT EVENING). THE DEALERSHIP HAD CLOSED FOR THE WEEKEND, SO I WAITED UNTIL FIRST THING MONDAY MORNING AND TOOK THE CAR IN. I HAVE THE STANDARD BUMPER-TO-BUMPER WARRANTY, AN EXTENDED WARRANTY AND A MAINTENANCE PACKAGE ON THE VEHICLE. HOWEVER, FORD CLAIMS THAT THE ROOF IS NOT COVERED BY ANY OF THOSE BECAUSE IT IS GLASS. I FIND IT HIGHLY UNUSUAL THAT THE GLASS USED FOR A ROOF WOULD NOT BE MADE OF DURABLE GLASS SIMILAR TO A WINDSHIELD, GIVEN THE LIKELIHOOD OF A ROCK HITTING IT OR FALLING HAIL. HAD THE SHADE BEEN OPEN OR HAD THE WEATHER CONDITIONS BEEN BAD, THE SITUATION COULD HAVE BEEN WORSE. I HAVE ALSO LEARNED THAT SEVERAL SUNROOFS ON THE FORD ESCAPE HAVE HAD ISSUES WITH SHATTERING WITHOUT PROVOCATION AS WELL. MY DEALERSHIP OFFERED TO PAY A PORTION OF THE $1300 REPLACEMENT COST GIVEN THAT FORD REFUSED TO COVER ANY OF THE COSTS AND GIVEN ITS DESIRE TO MAINTAIN GOOD CUSTOMER RELATIONS. HOWEVER, FORD HAS YET TO BE ABLE TO LOCATE OR MANUFACTURE A REPLACEMENT GLASS (APPROXIMATELY TWO AND A HALF WEEKS AFTER THE INCIDENT). *TR
ENCLOSED ARE A DESCRIPTION AND THE OTHER INFORMATION ABOUT THE FORD EDGE YOU REQUESTED. THIS IS A PART OF WHAT WAS SENT TO THE FORD MOTOR COMPANY AFTER THE SUNROOF CLAIM WAS DENIED ON THE BASIS THAT THEY FEEL SOMETHING FROM THE OUTSIDE HIT THE SUNROOF. ON JULY 24, 2008 AT ABOUT 8:00 PM, MY BROTHER IN LAWS WAS DRIVING MY CAR ON INTERSTATE 75 JUST NORTH OF BOWLING GREEN, OHIO. HE WAS DRIVING 60-65 MPH WITH THE WINDOWS UP, AIR CONDITIONER ON, AND THE SUNROOF CLOSED. AS HE WAS DRIVING, HE REPORTS A SUDDEN EXPLOSION IN THE CAR, LIKE HE WAS SHOT. HE AND THE PASSENGER HAD SMALL SHARDS OF BROKEN GLASS RAIN DOWN ON THEM. THEY MANAGED TO SAFELY PULL THE CAR TO THE BRIM OF THE HIGHWAY WITHOUT ANY FURTHER PROBLEMS. UPON EXAMINING THE SUNROOF, THEY OBSERVED A HOLE THE SIZE OF A SMALL DINNER PLATE IN THE CENTER OF THE ROOF AND ALL FOUR CORNERS MISSING. THE GLASS IN THE MIDDLE AND CORNERS OF THE SUNROOF HAD THE APPEARANCE ?LIKE A VOLCANO? OUT OF THE CAR. BOTH THE DRIVER AND THE PASSENGER REPORTED THAT THERE WERE NO OVERPASSES OR CARS AROUND THEM TO KICK UP ANY OBJECT THAT COULD HAVE HIT THE ROOF. THE GLASS FROM THE HOLE WAS NOT IN THE CAR. I FEEL THIS CLAIM HAS BEEN DENIED UNJUSTLY AND THAT THE FORD MOTOR COMPANY AND PLANET FORD OF CENTERVILLE ARE CLOSING THEIR EYES TO AN ISSUE THAT SHOULD BE INVESTIGATED THOROUGHLY BY SOMEONE IN PERSON INSTEAD OF SENDING ?DIGITAL PICTURES? TO SOMEONE AT CORPORATE TO MAKE A DECISION. AFTER ALL, THIS IS A SAFETY ISSUE THAT COULD HAVE BEEN FATAL, LEAVING FORD WITH A MUCH BIGGER PROBLEM THAN JUST REPLACING A FAULTY SUNROOF. SINCERELY, 2008 FORD EDGE LIMITED *TR
WHILE DRIVING DOWN THE ROAD, MY SUNROOF COMPLETELY SHATTERED. TODAY WAS VERY HOT APPROXIMATELY 110 F. UPON INSPECTION OF THE SUNROOF, THERE WERE NO STRIKING MARKS. THE EVENT WAS SO FAST AND LOUD, SOME DEBRIS BLEW BACK ONTO FOLLOWING VEHICLES CREATING A HAZARD. AT THIS TIME, THE VEHICLE IS AT THE DEALERSHIP FOR ASSESSMENT. THE VEHICLE IS A 2007 FORD EDGE WITH LESS THAN 9000 MILES. *TR
TL*THE CONTACT OWNS A 2008 FORD EDGE. WHILE TURNING INTO THE DRIVEWAY THE LEFT REAR FENDER WAS SCRAPED DUE TO THE WINDSHIELD BEING DISTORTED. THE CONTACT RECENTLY DISCOVERED THAT THE WINDSHIELD APPEARED TO HAVE "WAVES" GOING THROUGH THE GLASS. HE HAS TAKEN THE VEHICLE TO HAVE THE WINDSHIELD REPLACED. HE FEELS THAT THIS IS A SAFETY ISSUE BECAUSE A MUCH MORE SERIOUS CRASH COULD HAVE OCCURRED. THE CURRENT MILEAGE WAS 680 AND FAILURE MILEAGE WAS 17. UPDATED 08/27/08, *LJ UPDATED 08/28/08*JB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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