2024 Ford Edge Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2024 Ford Edge, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical717.9%
- Driver assistance717.9%
- Interior & seats512.8%
- Powertrain (other)512.8%
- Airbags37.7%
- Visibility25.1%
- Body & structure25.1%
- Engine25.1%
- Exterior lighting25.1%
- Steering25.1%
- Brakes12.6%
- Heating & air conditioning12.6%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The contact owns a 2024 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine seized. In addition, the instrument cluster displayed a black screen with several unknown warning lights illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The vehicle was driven to the residence. The vehicle was taken to the dealer where it was diagnosed with a wiring failure. The vehicle was repaired. The failure reoccurred and became a persistent failure. The dealer was unable to determine the cause of the failure. The vehicle was taken to the dealer several times. The contact was informed that the failure could not be diagnosed. The contact stated that the vehicle was unsafe to drive. The contact received an unknown recall notification with a similar failure; however, the VIN was not under recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Warning lights came on, dashboard goes dark, engine felt to shut off and then restart especially when driving on interstate highways. Possible cause of serious injury or death. Dealer has not found problem, been to dealership 4 times in 5 months, over 70 days. Car has been inspected and nothing has been found to cause the problem. No advance warnings at time of all occurrences. First occurrence was in October 2025. My opion is an electrical issue.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
The contact owns a 2024 Ford Edge. The contact received notification of NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted, and a software update was performed but the issue persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera intermittently displayed a blank image. The failure also affected the radio and the air conditioning system and the air conditioning was inoperable. The approximate failure mileage was 26,000.
The contact owns a 2024 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image failed to function properly. The failure was intermittent. The contact received notification of NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
The contact owns a 2024 Ford Edge. The contact stated that the liftgate opened independently. While washing the vehicle with a brush and touching the bumper, the liftgate opened. While placing groceries in the tailgate, the tailgate closed and struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that the intended liftgate opening and that the vehicle worked as designed. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 5,996.
I have a 2024 Ford Edge SEL. The issue is the the driver front and passenger front head rests. The head rest is only adjustable up to down, not forward or back. The current position of the head rest with the seat in normal upright driving position forces your head into your chest and you are looking at the floor with no neck support. There is no position to adequately support your head and neck with the current headrest. It is tilted too far forward toward the windshield. Dealer confirmed. Dealer looked it over and said this is how its made. No warnings. Just the position of the headrest appears to be tilted extraordinarily too far forward. High potential for injury in a crash. What I'd like to see is an alternate Headrest to alleviate the angle the current one poses upon the drive rand passenger.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
Vehicle shudders especially under 40mph. Dealer advised that the torque converter is bad.
Transmission failing less than 5,000 miles after having the transmission serviced at a dealership. Transmission shuddering and refusing to go into gear.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
The contact owned a 2024 Ford Edge. The contact stated that, upon pulling into a parking space, the vehicle suddenly accelerated on its own. As a result, the contact lost control of the vehicle, only coming to a complete stop after partially driving through a storefront. The contact also stated that the forward warning collision system failed to activate. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were not reported. The manufacturer was notified of the failure by the contact's insurance provider, and a case was opened. Upon investigation, the vehicle's incident recorder showed that the vehicle rapidly accelerated up to 17 MPH and that the contact did not depress the brake pedal. The failure mileage was 6,000.
The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 2 MPH, a second vehicle crashed into the front passenger side of the vehicle. During the crash, no air bags in the vehicle were deployed. The occupants in each vehicle were transported to the local hospital but no injuries were reported. A police report was taken at the scene. The vehicle was later driven to the local body repair shop and it was determined that the vehicle was unrepairable. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 5,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
The driver's side view mirror glass has been distorted/warped since I bought the vehicle new. It jeopardizes my safety every time I drive the vehicle as I feel like I need extra time to focus when looking at my mirror because of the distortion. I have taken my vehicle to 2 different Ford dealerships, 1 said that they didn't see an issue and the other one verbally said that they could see some distortion but it did not justify them to do a replacement but that glass degrades over time and to just ask them to check the mirror next time when I get an oil change so that they can test to see if it's bad enough to justify a replacement. They would not give me that statement in writing. Also, as I write this I have a friend whose from out of State visiting me and they rented a car (same exact car, a 2024 Ford Edge) and I looked at the driver's side mirror on that one and the glass was perfect... So I now know for a fact my vehicle has defective glass and Ford doesn't want to do anything about it, instead my family and my safety is jeopardized each and every time I drive the vehicle due to a blurry driver's side mirror. I wish I could get a good picture of it but the distortion doesn't show up on my camera, but it is indeed there. It's hard to explain but when I look at it, it's as if I'm wearing out of focus glasses and as I mentioned earlier, I don't feel that's safe.
The contact owns a 2024 Ford Edge. The contact stated that after his wife entered the vehicle and closed the front driver's side door, the sunroof exploded without any impact. The sunroof glass shards fell inside the vehicle and onto his wife, causing a bump on her head; however, medical attention was not received. The contact stated that the weather was freezing outside when the failure occurred. The vehicle was taken to the dealer, where pictures of the sunroof were taken and sent to the manufacturer. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the sunroof replacement under warranty. The failure mileage was approximately 2,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
The liftgate has a sensor so that you can place you foot under the vehicle to open or close the liftgate. The sensor is too sensitive and even if do not put your foot under the vehicle the liftgate closes on your head or shoulder when you are putting things in or out of the rear area. The liftgate caused a bruise. We took the vehicle in for repair and they said the sensors were fine.the is very dangerous and can cause serve injuries.
Vehicle has hands free liftgate operation by waving feet under bumper. The liftgate will also close if you are loading cargo toward front of compartment and your feet inadvertently trigger sensor. The closing tone is weak and cannot be heard if there is any outside noise. Liftgate has closed on my back at least 4 times and my wife at least 3 times in the 4 weeks we have had the vehicle. If a small child were to be climbing in the back with the hatch open they could be seriously injured or even killed by the closing hatch. Even if an adult happens to have their hand in the hatch opening and the hatch inadvertently closed undetected serious injury could occur. I see no conceivable reason for having the hatch close by waving your feet under the bumper. The electric hatch can be disabled, but there are no provisions to disable only the motion auto open/close feature. I contacted Ford Customer Care and they filed an internal report and suggested I file a complaint with NHTSA.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
Warning lights came on, dashboard goes dark, engine felt to shut off and then restart especially when driving on interstate highways. Possible cause of serious injury or death. Dealer has not found problem, been to dealership 4 times in 5 months, over 70 days. Car has been inspected and nothing has been found to cause the problem. No advance warnings at time of all occurrences. First occurrence was in October 2025. My opion is an electrical issue.
The contact owns a 2024 Ford Edge. The contact stated while driving at an undisclosed speed, there was a backfire coming from the engine. The contact stated that the engine overheated and seized. No warning light was illuminated. The contact stated that failure had occurred within 30 seconds. The vehicle was restarted; however, the engine seized within 30 seconds. The contact stated that after several attempts, the vehicle was restarted, and the vehicle was taken to the dealer. The failure was not duplicated. The contact requested that the dealer keep the vehicle to continue diagnostic testing. The contact stated that previously the vehicle was taken to the dealer because of an abnormal fuel odor. The vehicle was diagnosed with purge valve failure. The purge valve was replaced; however, the failure reoccurred. The contact stated while driving at an undisclosed speed, several warning lights illuminated, and the contact heard a ticking sound coming from the vehicle. In addition, the contact noticed a burning odor before the engine seized. The vehicle failed to restart as intended. The vehicle was towed back to the dealer where it was diagnosed with serpentine belt and pulley failures. The serpentine belt and the pulley were replaced, and the vehicle was repaired. In addition, the contact was informed that the serpentine belt had been shredded to pieces. The manufacturer was made aware of the failure and a case was filed. In addition, the contact requested a buy-back. The failure mileage was 19,037.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
The right rear taillight assembly fell out while driving on an interstate. No apparent reason
1. This issue is with the image produced by the backup camera as its image is dim and not very clear, especially at night. At daytime the image is also dim. I had 3 previous models of the same Ford Edge Titanium 2013, 2016 & 2019 all had a similar backup camera albeit with the image on a smaller screen and never had an issue with the brightness/ clarity of the image. The issue I'm reporting is on a brand new 2024 Ford Edge Titanium with a much larger and screen, the car has 850 miles on it as of today, the issue was apparent from day one after I took delivery but took it in to investigate the issue on 9/13/2023 - 2. It is becomes very obvious that something is wrong every time I back up from my driveway at night, the same poorly lit image appears. This a serious issue. - 3. I took it into the dealership where I bought it from. They could see my complaint and even compared it to a 2023 model, the images were the same, dim. The service department reported to me today that they discussed my issue with Ford who had no fix for it nor did they hear of such a complain before and suggested that the brightness on the screen be adjusted which the dealer technician did but did not produce any change to the image. - 4. No warning lights or signs of malfunction appeared on the screen before or after.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
Travelling on the expressway I received a warning on my dash that my steering had failed along with other warnings. I lost the power steering and it was very hard to maneuver. I took it to a dealer that said it was electrical (software) and they had to reset it. Why???? My concern is it could have caused an accident if my wife was driving because she would not of been able to steer it. Or if I was in the middle of a turn or lane change. This is very concerning as I'm worried about a re occurrence.
Vehicle steering/power steering locks unable to turn at intersections almost cause an accident
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
tRACTION AND STABILITY CONTRAL LIGHTS (YELLOW) AND BRAKE FAILURE LIGHT (RED) CAME ON AND APP ON PHONE ALARMED TO INDICATE A FAILURE DEALER SAID THIS IS NORMAL IN SNOW. THIS ALSO OCCURED IN 2024 AND WAS NOT FIXED THEN
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
The contact owns a 2024 Ford Edge. The contact stated while using the front driver's side seat heater, the seat heater failed to function as intended and burned the contact's lower back. The contact received medical attention for the burn at the emergency room. Additionally, the contact stated that the injury made it difficult to perform daily errands and tasks. The vehicle was taken to the local dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .