2023 Ford Escape Hybrid Problems

The contact owns a 2023 Ford Escape Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle suddenly switched from hybrid to gasoline and started to lose motive power. The contact pulled over to the shoulder of the roadway, where the failure persisted. There were no warning lights illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V954000 (Electrical System); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 8,000.

It seems to be the hybrid battery, it does not hold a charge, our safety or others are not affected it is the hassle of having to jump start your vehicle when it happens. This is a 2023 Escape Hybrid. The dealer had it towed and tried to figure it out but could not. They said that Ford is aware of the problem but have no fix. So we have been charged for the use of remote features but can not use them, on the window sticker. I have heard others that have put in the bigger battery and it solved the problem but Ford will not reimburse you because it is not a recall. We were told we have to drive the car for at least an hour every day to keep the battery charged, we also get this message every day, Remote features disabled to preserve battery, We have got that message since 1 week after the purchase. I don't know if anyone else has reported this problem, but on the complaint sites when it is googled it pops up with everyone's frustration with the problem and ford. They do not seem to care about the problem

The lane keeping system in my 2023 ford escape hybrid platinum keeps me too far to the left. When driving the lane keeping system keeps me too close to the center lane marker. I believe it is a potential safety issue for my car to be so close to the left side lane marker, often with the edge of my rear view mirror only inches from the left side lane marker. My local ford dealer says the lane keeping system can not be recalibrated to center the vehicle about 6 inches more to the right (passenger) side to provide a lager safety buffer on the left side of the car. I believe the lane keeping system should be capable of being calibrated.

My vehicle incorrectly read highway number signs as though they were speed limit signs. This occurred eight times on state highway [XXX] in Florida; and once on state highway [XXX]. The speed limit was actually 55 mph on highway [XXX]. If I would have had “Predictive Speed Assist” turned on, and was using adaptive cruise control, it would have automatically decelerated to 40, +/- whatever “tolerance” I had set. What would happen if this occurs on highway 80, or highway 100? Acceleration to 100 mph, and possibly to 120 mph if I had the tolerance set to +20? This error, which happened while I was a passenger, could significantly exacerbate problem #1. See details in the attached 5 page pdf. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Failed to shift into reverse. Seems to run some sort of safety check. Still does not reverse Dash active and showing messages from safety check - lights work. Wont shift into reverse. Car is parked in garage where it has been for previous 14 hours. Temp is above freezing No previous indication of problems other than low tire pressure on one tire.

Several symptoms occur: First off Its cold where we live & the car goes into deep sleep mode every night. I get a FordPass message that states battery saver feature is activated. The car fails to start using the remote start or Key Fob. Dome lights don't turn on and remote features not allowed. This is a serious safety concern as it's getting colder, and engines not starting on a brand new vehicle is unacceptable. Please investigate this issue, as Ford dealers claim there is nothing wrong a TSB/Recall is needed to resolve this problem for all customers.

See attached document for complaint.

You’re making the new ford cars unsafe for shorter women. I just bought a new ford escape. I’m 5’3” tall (short, but not far from average) and the 2023 ford escape seat HEADREST DOES NOT FIT. My seat is relatively farther forward so my feet can reach the peddles and the seat back is sort of straight up so that I can reach the steering wheel. This puts the headrest pointing forward into my head. I like to wear a ponytail which makes it even worse. The car should accommodate multiple sizes and hairstyles. The old 2013 edge headrest was adjustable and worked, but not this miserable piece of garbage. I’m ready to turn the headrest backwards or chuck this headrest. Please provide a solution!!! P.S.I actually wanted to buy the new ford edge, but couldn’t because the headrest was worse. You’re making Ford cars unsafe for shorter women. Smarten up!

Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as well, with my navigation not lining up with my actual location. Fast forward to the weekend just a couple of days later, I received notices that my car was going into deep sleep mode to save battery. This went off and on for several days with no warning. On Tuesday, July 25th, 2023, my car was completely dead, and I had to jump start the car to drive into work. My sound returned to my car, and I was able to drive to work. However, three warnings popped up my dashboard and my FordPass application. The first is an orange wrench, indicating a powertrain malfunction/reduced power. A second warning indicating a High-Voltage Battery Warning, and an engine light indicating a Service Engine Soon Warning. I relayed these warnings to my service advisor at the dealership this morning, who stated that he would look at seeing how the ACM was coming along and would get back to me soon. It has been several hours and I have heard nothing back. I am worried about what may come of my car and I haven't been told to bring it in.

Several symptoms occur: First off Its cold where we live & the car goes into deep sleep mode every night. I get a FordPass message that states battery saver feature is activated. The car fails to start using the remote start or Key Fob. Dome lights don't turn on and remote features not allowed. This is a serious safety concern as it's getting colder, and engines not starting on a brand new vehicle is unacceptable. Please investigate this issue, as Ford dealers claim there is nothing wrong a TSB/Recall is needed to resolve this problem for all customers.

The contact owns a 2023 Ford Escape. The contact stated that while his wife was driving at 10 mph, she crashed into the rear of a Nissan Versa that abruptly stopped. The emergency braking system failed to engage. There were no reported injuries. A police report was filed. The air bags did not deploy. There was no reported fire. The vehicle was taken to the local dealer, who stated that the insurance adjuster would have to check the black box. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 4,850.