2023 Ford Escape Hybrid

See attached document for complaint.

NHTSA ID

11776185

Incident

Jul 13, 2026

While Driving Vehicle with Lane Keeping Assistance Activated the vehicle will not stay in the lane. It keeps pulling to either left or right past the white or yellow lines. I took vehicle to dealership they checked system and found no problem. Hence I do not use the system. The safety risk is a possible head on collision with on coming vehicles. No warning lamps or other symptom prior. Ive been hesitant to report this due to lack of trust ?

NHTSA ID

11770727

Incident

Feb 29, 2024

After incomplete over-the-air (OTA) update instrument panel cluster (IPC) fails to illuminate and only chimes when powered. Vehicle drives normally, but no speed, fuel, warning telltales shown to the driver. Safety issue as the driver is not informed of this critical vehicle information.

NHTSA ID

11760838

Incident

Aug 13, 2026

Ear piercing sound coming from what appears to be the stereo speaker system. It was so loud it felt like it blew out my ear drums by the time I got it turned off. Days later my ears are still ringing with intermittent headaches. I have scheduled a warranty service with the local ford dealership. There was no warning and started as soon as I started the car. No one has inspected the vehicle. This took place on 6/14/2025.

NHTSA ID

11667568

Incident

Jun 14, 2025

Bad battery. Yes, the dealership did replace the 12V battery, however since I do not drive often, and not 60 miles a day. I was advised to install a battery maintainer, which I should have been told at the time of purchase. However, how inconvenient as I will have a power cord in the driveway, and I would have to connect and disconnect the battery maintainer, which to me is a safety issue. I see online Ford has had these problems with their battery. Is Ford doing anything about this problem to ensure this type of problem is fixed? I purchased a new vehicle so I would not have problems.

NHTSA ID

11662421

Incident

May 8, 2025

The contact owns a 2023 Ford Escape Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle suddenly switched from hybrid to gasoline and started to lose motive power. The contact pulled over to the shoulder of the roadway, where the failure persisted. There were no warning lights illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V954000 (Electrical System); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 8,000.

NHTSA ID

11657199

Incident

Apr 26, 2025

Mileage

8,000 mi

The lane keeping system in my 2023 ford escape hybrid platinum keeps me too far to the left. When driving the lane keeping system keeps me too close to the center lane marker. I believe it is a potential safety issue for my car to be so close to the left side lane marker, often with the edge of my rear view mirror only inches from the left side lane marker. My local ford dealer says the lane keeping system can not be recalibrated to center the vehicle about 6 inches more to the right (passenger) side to provide a lager safety buffer on the left side of the car. I believe the lane keeping system should be capable of being calibrated.

NHTSA ID

11640805

Incident

Feb 5, 2025

It seems to be the hybrid battery, it does not hold a charge, our safety or others are not affected it is the hassle of having to jump start your vehicle when it happens. This is a 2023 Escape Hybrid. The dealer had it towed and tried to figure it out but could not. They said that Ford is aware of the problem but have no fix. So we have been charged for the use of remote features but can not use them, on the window sticker. I have heard others that have put in the bigger battery and it solved the problem but Ford will not reimburse you because it is not a recall. We were told we have to drive the car for at least an hour every day to keep the battery charged, we also get this message every day, Remote features disabled to preserve battery, We have got that message since 1 week after the purchase. I don't know if anyone else has reported this problem, but on the complaint sites when it is googled it pops up with everyone's frustration with the problem and ford. They do not seem to care about the problem

NHTSA ID

11632890

Incident

Oct 16, 2023

The instrument panel cluster (IPC) in 2023-2026 Escape and 2025-2026 Maverick hybrid vehicles has a power gauge section on the left side of the display. This power gauge section has a white or gray engine icon that is specifically used to indicate when the vehicle is operating in a specific hybrid mode. The white or gray engine icons are a normal function of the vehicles hybrid display and do not indicate that there is a malfunction and no service actions are necessary to address it. The Owners Manual and Workshop Manual, Section 413-01 > Description and Operation are expected to be updated by the end of Q2 2026.

Some 2020-2026 Escape and 2022-2026 Maverick 2.5L Duratec hybrid vehicles may require various repairs on the exhaust system. This may require removal of the exhaust heat exchanger. WSM, Section 309-00 Exhaust System > 2.5L Duratec hybrid > Removal and Installation > Exhaust Heat Exchanger has been revised to eliminate the need to remove the muffler assembly. The procedure steps and labor times have been updated to reflect this adjustment.

Certain 2020-2024 Model Year Escape and 2021-2024 Model Year Corsair Plug-in Hybrid Electric Vehicles (PHEV) – High Voltage Battery Replacement

When replacing the 12V battery on 2022-2025 Escape hybrid vehicles, download and run the Battery Type Configuration application using the latest version of the Ford Diagnostic and Repair System (FDRS) scan tool.

2023-2024 F-150/Escape/Explorer/Maverick and 2024 Nautilus vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit diagnostic trouble codes (DTCs) P0A7D and/or P0DE6 and the vehicle identification number (VIN) is not recognized by the Midtronics xRC-3363 High Voltage Battery Rescue Charger. This may be due to the software level of the Midtronics xRC-3363 High Voltage Battery Rescue Charger.

This article supersedes TSB 23-2244 to add 2024 model year. Some 2020-2024 Escape hybrid vehicles equipped with a 2.5L (FHEV) full hybrid electric vehicle powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.