RoadVitals

2024 Ford Escape Hybrid

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Sep 8, 2025
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 4 NHTSA owner-reported complaints for the 2024 Ford Escape Hybrid, most frequently naming the electrical and engine categories. 8 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical266.7%
  • Engine133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Sep 8, 2025

The contact owns a 2024 Ford Escape. The contact stated that while the vehicle was parked and turned off, the "Battery Saver Mode" message was displayed. The vehicle was taken to a dealer, where it was determined that the battery was not fully charged. The vehicle was charged, but the failure reoccurred a week later and had reoccurred approximately eight times. Additionally, the contact stated that the battery was replaced twice, and the software was updated approximately three times, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,300.

NHTSA ID
11685633
Incident
Sep 19, 2024
Mileage
2,300 mi
Filed May 7, 2025

About 2 weeks ago our 2024 Escape had a back-up camera freeze event just like was happening on our 2023 Ford Maverick. The Maverick had a recall for the problem but as of now no recall yet listed for the Escape having the same issue.

NHTSA ID
11659524
Incident
Apr 22, 2025
Electrical
Filed May 1, 2025

Wireless Apple Carplay KEEPS disconnecting! All the time, phone calls drop all the time and sometimes the system refuses to connect to my phone. All updates are up to date and I always see Wireless Apple Carplay improvements... nothing AT all has happened. Please fix if possible!

NHTSA ID
11658202
Incident
Apr 30, 2025
Engine
Filed Dec 26, 2024

Sudden Catastrophic engine failure in less than 6 months, brand new. Winter weather driving, onset of engine sounds then louder With grinding noises, loss of power and cessation. Of function. I was stranded In the mountains with little to no phone function..had to arrange tow 1 hour away to nearest Ford dealership. Poor customer service just before the holiday. Stranded with no loaner available and no rentals available. Unknown cause, unknown if reproduced Dealer evaluated but did not providedocumentation Needs new motor in less than 6 momths???!!

NHTSA ID
11632556
Incident
Dec 22, 2024

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SSM 54808

ELECTRICAL SYSTEM; EXTERIOR LIGHTING

The instrument panel cluster (IPC) in 2023-2026 Escape and 2025-2026 Maverick hybrid vehicles has a power gauge section on the left side of the display. This power gauge section has a white or gray engine icon that is specifically used to indicate when the vehicle is operating in a specific hybrid mode. The white or gray engine icons are a normal function of the vehicles hybrid display and do not indicate that there is a malfunction and no service actions are necessary to address it. The Owners Manual and Workshop Manual, Section 413-01 > Description and Operation are expected to be updated by the end of Q2 2026.

SSM 54631

ENGINE

Some 2020-2026 Escape and 2022-2026 Maverick 2.5L Duratec hybrid vehicles may require various repairs on the exhaust system. This may require removal of the exhaust heat exchanger. WSM, Section 309-00 Exhaust System > 2.5L Duratec hybrid > Removal and Installation > Exhaust Heat Exchanger has been revised to eliminate the need to remove the muffler assembly. The procedure steps and labor times have been updated to reflect this adjustment.

SSM 54250

ELECTRICAL SYSTEM; SERVICE BRAKES

Some 2024-2025 Escape Hybrid/Maverick Hybrid/Nautilus Hybrid/F-150 non-Lightning/F-Super Duty/Bronco and 2025 Expedition/Navigator/Ranger vehicles where customers have installed an aftermarket supplemental braking system may experience a discharged 12-volt battery after recreational towing. This may be due to the supplemental braking system keeping the vehicle awake during brake applications. Advise customers that while recreational towing the vehicle with a supplemental braking system installed, it is recommended to use a 12-volt battery charger connected to a power source external to the vehicle being towed. The Owners Manual is in process of being updated with this information.

24N19

ELECTRICAL SYSTEM

Certain 2020-2024 Model Year Escape and 2021-2024 Model Year Corsair Plug-in Hybrid Electric Vehicles (PHEV) – High Voltage Battery Replacement

SSM 53352

When replacing the 12V battery on 2022-2025 Escape hybrid vehicles, download and run the Battery Type Configuration application using the latest version of the Ford Diagnostic and Repair System (FDRS) scan tool.

24B26

POWER TRAIN

In all of the affected vehicles, the transmission sun gear bearing was incorrectly installed and may cause premature failure of the transmission.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Ford Escape Hybrid by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025000—
2024Viewing400—
2023220041.1
2022660144.3
20211201247.3
20202831244.6
2013504—
2012150246.3
2011370349.0
2010590341.4
20091530344.4
20084430341.7
20071240237.4
20062190239.5
20051780238.0

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.