Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2000 Ford Expedition submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 35 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 35, in the owner's own words
ODOMETER BLANKS OUT NO DIGITAL READ OUT FOR MILEAGE, SEATS ARE TORN BADLY DON'T USE OR DRIVE THAT OFTEN 1 OR TWICE A WEEK IT HAS ONLY 145K MILES. NOW, THE AIR LINE HAS BEEN REPLACED AND IT LOW IN REAR WITH COMPRESSOR CAN'T FIND LEAK AND BELIEVE THE AIR BAGS WILL NEED REPLACED TRYING TO FIND OUT WHERE ISSUE IS AND NO WARNING LIGHT THIS TIME ON DASH LIKE USUAL. *TR
TL* THE CONTACT OWNS A 2000 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACTS VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS TAKEN TO THE HOSPITAL. THE CONTACT SUSTAINED BACK AND NECK INJURIES. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. PAM...UPDATED 07/02/14 *BF NO AMENDED TEXT. 07.03.14
MY HUSBAND WAS INVOLVED IN A ROLLOVER ACCIDENT ON HIS WAY TO WORK. HIS AIR BAGS DID NOT GO OFF. THANK GOD NO ONE ELSE WAS INJURED OR KILLED. HE HAS BRUISED RIBS, A HEAD INJURY, CONCUSSION AND ABRASIONS ON HIS HEAD. HE HAD BRUISES AND SCRATCHES ON HIS NECK. HE HAD BRACED HIMSELF ON THE STEERING WHEEL, HOPING THE AIR BAG WOULD GO OFF AND NEVER DID. FORD TOOK THE CLAIM BUT HAVE NOT HEARD FROM THEM THUS FAR. WE HAVE HEARD THIS IS NOT THE FIRST TIME AIR BAGS HAVE NOT GONE OFF. HE IS LUCKY TO BE ALIVE. THE VEHICLE IS TOTALED. *TR
DRIVER SIDE CURTAIN AIR BAG DEPLOYED. AFTER RETURNING TO THE PARKED VEHICLE, I SHUT THE DRIVER'S SIDE DOOR, INSERTED THE KEY TO START THE VEHICLE AND THE INSTANT I TURNED THE KEY THE DRIVER'S SIDE CURTAIN AIR BAG WENT OFF, CAUSING A MASSIVE ABRASION ON THE TOP SURFACE OF MY LEFT ARM. *TR
PLEASE REOPEN 1000'S OF EMAILS TO FORD. DOORS LOCKING AND UNLOCK WITH CHILDREN IN BACK SET. GAUGE AND LIGHTS NOT WORKING CORRECTLY, WINDSHIELD WIPERS NOT WORKING CORRECTLY WHILE IT RAINING PLEASE DON'T MAKE ME HAVE TO DIE IN AN ACCIDENT BEFORE YOU DO SOMETHING WE BOUGHT THIS VEHICLE FOR SAFETY. AND NO ONE WILL ACCEPT PROBLEM AND WE DON'T HAVE MONEY TO FIX FORD SCREW UP PLEASE READ EMAILS ON THIS ISSUE IF YOU SAY THERE AREN'T ANY YOU LYING TO YOURSELVES NHTSA ACTION NUMBER : EA05015 NHTSA RECALL CAMPAIGN NUMBER : N/A MAKE / MODELS : MODEL/BUILD YEARS: FORD / EXPEDITION 1999-2001 MANUFACTURER : FORD MOTOR COMPANY COMPONENT : ELECTRICAL SYSTEM EXTERIOR LIGHTING VISIBILITY:WINDSHIELD WIPER/WASHER DATE INVESTIGATION OPENED : OCTOBER 13, 2005 DATE INVESTIGATION CLOSED : DECEMBER 6, 2006. *TR
DT*: THE CONTACT STATED WHILE DRIVING 70 MPH AND PULLING A TRAILER, THE VEHICLE HIT A POTHOLE, LOST CONTROL, CRASHED INTO A GUARD RAIL AND FLIPPED OVER. THE SIDE AIR BAGS DID NOT DEPLOY. TWO PEOPLE SUSTAINED MINOR INJURIES, AND A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO A SALVAGE YARD, AND DEEMED TOTALED.
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE WAS INVOLVED IN A COLLISION WITH TWO OTHER VEHICLES. BOTH FRONTAL AIRBAGS DID NOT DEPLOYED. ALL THREE INDIVIDUALS INVOLVED IN THE COLLISION WERE TAKEN TO THE HOSPITAL WITH INJURIES RANGING FROM HEAD CONCUSSIONS TO SCRAPES AND BRUISES. A POLICE REPORT WAS TAKEN AT THE SCENE OF THE CRASH. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP, HOWEVER THERE WERE NO INSPECTIONS DONE PER THE REQUEST OF THE CONTACT.
SPECIAL MESSAGE #15773 THESE PROBLEMS HAVE EXISTED FOR YEARS. AND ALTHOUGH I HAVE TAKEN MY VEHICLE IN TO HAVE CORRECT THESE PROBLEMS, AT NO TIME DID ANY SERVICE PERSONNEL REFERENCE THE ABOVE MESSAGE, OR FIX MY VEHICLE IN ACCORDANCE WITH PRESCRIBED GUIDELINES. THE FOLLOWING IS A SUMMARY OF THE SERVICES PERFORMED ON MY VEHICLE THAT ARE A DIRECT RESULT OF THIS PROBLEM. I WILL BE MORE THAN HAPPY TO PROVIDE COPIES OF THESE DOCUMENTED SERVICES UPON REQUEST.*DEC 2000: MY HUSBAND AND I PURCHASED OUR VEHICLE IN WASHINGTON WITH 13,000 MILES ON IT WHILE ON CHRISTMAS LEAVE FROM GERMANY, AND OUR TRUCK SAT IN STORAGE UNTIL OUR RETURN IN SEP 2001. WE THEN DROVE OUR VEHICLE FROM CALIFORNIA TO OUR NEW DUTY STATION AT FORT BELVOIR, VIRGINIA.*JAN 2002: WE HAD ISSUES WITH THE ELECTRICAL AND TRANSMISSION MODULAR. WE TOOK THE VEHICLE TO THE WORLD OF FORD DEALERSHIP IN ARLINGTON, VIRGINIA. THEY REPLACED THE POWER TRAIN CONTROL MODULAR, AIRBAG LIGHT, AND THE CHECK ENGINE LIGHT, AND REPROGRAMMED THE GEM MODULAR. THE ODOMETER READING AT THIS TIME WAS 26,795 MILES. FORTUNATELY, THE VEHICLE WAS STILL UNDER WARRANTY.*JUL 2002: I TOOK THE TRUCK BACK TO WORLD OF FORD IN ARLINGTON, VIRGINIA FOR THE FOLLOWING PROBLEMS: TRANSMISSION SLIPPING, CHECK ENGINE LIGHT, AIRBAG LIGHTS, AND ABS LIGHTS. FORD SAID THEY COULD NOT DUPLICATE PROBLEMS. THE VEHICLE WAS STILL COVERED UNDER WARRANTY WITH AN ODOMETER READING OF 30,481 MILES. AGAIN, ALTHOUGH THE FORD SPECIAL MESSAGE HAD BEEN RELEASED IN APRIL OF 2002, AT NO TIME WAS IT MENTIONED TO ME AS A POSSIBLE SOURCE FOR THESE PROBLEMS.*SEP 2004: I WENT BACK TO WORLD OF FORD WITH THE SAME PROBLEMS MENTIONED ABOVE, PLUS THE TRIP METER/ODOMETER WAS BLINKING IN AND OUT. THEY REPLACED THE LED AND ELECTRICAL CONNECTIONS UNDER THE DRIVER SEAT, AND FIXED THE LIGHTS ON THE DASH. *JB
2000 EXPEDITION HORN FAILED. *TS WHEN THE HORN FAILED TO OPERATE AN ACCIDENT OCCURRED AND THE AIR BAGS FAILED TO DEPLOY. ON A PREVIOUS OCCASION, THE CONSUMER EXPERIENCED PROBLEMS WITH THE CRUISE CONTROL AND THE ABS. THE CONSUMER STATED THE CRUISE CONTROL HAS BEEN REPLACED 4 TIMES AND THE HORN WAS REPLACED 3 TIMES. THE CONSUMER BELIEVED THE CONTINUED FAILURES OF THE ABS AND HORN WERE DUE TO AN ELECTRICAL SHORT IN THE WIRING. *JB
WE FIRST NOTICED A PROBLEM WHEN IT WAS RAINING. THE AIRBAG LIGHT WOULD INTERMITTENTLY COME ON. THEN WE ALSO STARTED TO NOTICE THAT THE HEATER / A/C FAN WOULD CONTINUE TO RUN AFTER THE VEHICLE WAS SHUT OFF. ON SUNDAY 4/30/06, I WAS DRIVING IN THE RAIN ON A FREEWAY & THE WIPER LIGHT STARTED TO COME ON & THE AIRBAG LIGHT WAS ON. EVERY ONCE IN A WHILE, THE WIPERS WOULD NOT WORK PROPERLY. ON MY WAY HOME, AGAIN ON THE FREEWAY IN THE RAIN, THE WIPER LIGHT & THE 4X4 LIGHT WOULD FLASH OFF & ON AT THE SAME TIME & AGAIN, THE AT TIMES THE WIPERS WOULD NOT WORK PROPERLY. THE NEXT MORNING AS I DROVE TO WORK, AGAIN IN THE RAIN, ONLY THE 4X4 LIGHT WAS FLASHING & THE REAR WIPER WOULD NOT WORK. ALSO, THE FRONT WIPERS DID NOT WORK INTERMITTENTLY. I SPECIFICITY RECALL TURNING THE HEATER FAN OFF THAT MORNING BEFORE LEAVING THE VEHICLE. AFTER WORK, I ATTEMPTED TO UNLOCK MY VEHICLE W/THE REMOTE UNLOCK & IT WOULD NOT UNLOCK. I MANUALLY UNLOCKED THE VEHICLE & THE DASH LIGHTS WERE ON. IT LOOKED LIKE I HAD NOT TURNED THE KEY OFF ALL OF THE WAY, BUT I DID! AND THE VEHICLE WOULD NOT START. I HAD TO WALK A COUPLE OF MILES TO MY HUSBAND'S WORK & HE HAD TO TAKE HIS LUNCH EARLY TO BRING ME HOME. FORD HAD BETTER GET A RECALL OUT ON THIS. NOT ONLY IS IT VERY INCONVENIENT, BUT WHEN YOUR WIPERS DON'T WORK IN THE RAIN, IT IS VERY DANGEROUS!!! I HAD TO GET THE VEHICLE TOWED THE NEXT DAY. AFTER THE REPAIR FACILITY SENT 2 1/2 DAYS TRYING TO DETERMINE THE SOURCE OF THE PROBLEM, THEY DISCOVERED THAT WATER WAS LEAKING BY THE WINDSHIELD ONTO THE GEM MODULE & THE FUSE PANEL. NOT ONLY DO I HAVE TO PAY $477 FOR THE PARTS ONLY, I ALSO HAVE TO PAY TO HAVE THE WINDSHIELD RESEALED. WHAT A JOKE!! *NM
I WAS DRIVING HOME AFTER WORK TRAVELING AT APPROXIMATELY 55 MPH. AN ONCOMING CHEVROLET PICK UP TRUCK MADE A LEFT HAND TURN INTO MY PATH OF TRAVEL. I HIT THE TRUCK BROAD SIDE ON THE PASSENGER SIDE SPINNING HIM INTO A 3RD VEHICLE. UPON IMPACT THERE WAS NO DEPLOYMENT OF THE AIRBAGS ON THE DRIVER OR PASSENGER SIDE. THE VEHICLE HAS BEEN TOTALED, THEREFORE NO REPAIRS. *JB
2000 FORD EXPEDITION WAS INVOLVED IN A HEAD ON COLLISION WITH A LIGHT POLE AND THE AIR BAGS DID NOT DEPLOY.***NO ANSWER REQUIRED***. *MR THE DRIVER SUSTAINED INJURIES TO HER RIGHT EYE AND TEETH. *NM
(1) AIR BAG LIGHT STAYS ON AFTER VEHICLE STARTED. (2) DEALER STATED AIR BAG WOULD NOT DEPLOY IN ACCIDENT UNLESS SENSOR REPLACED. (3) SENSOR HAS BEEN REPLACED ONCE AND WIRING HARNESS HAS BEEN REPLACED ONCE. (1) INSTRUMENT CLUSTER ODOMETER FLICKERED THEN FAILED. (3) INSTRUMENT CLUSTER REPLACED. (1) ENGINE KNOCK (2) 5.4 ENGINE FAILED AT 32,000 MILES. (3) ENGINE REPLACED UNDER WARRANTY. (1) TRANSMISSION SLIPPING AT 55,000 MILES. (2) TRANSMISSION SLIPPING. (3) TRANSMISSION REPLACED. (1) TRANSMISSION BEGAN SLIPPING AGAIN AT 76,000 MILES. (2) HIGH RPM BEFORE SHIFTING INTO NEXT GEAR. (3) BODY ASSEMBLY REPLACED UNDER EXTENDED WARRANTY. *JB
WHILE DRIVING 25 MPH CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER AND PASSENGER SUSTAINED MINOR INJURIES, AND WERE TRANSPORTED TO A HOSPITAL. THE VEHICLE WAS TOWED TO A GARAGE. *AK
WHILE DRIVING AT 50 MPH AND TRYING TO AVOID A VEHICLE THAT STOPPED IN THE MIDDLE OF THE ROAD. THE CONSUMER'S VEHICLE COLLIDED HEAD ON WITH A TELEPHONE POLE. THE CONSUMER WAS WEARING SEAT BELTS, BUT THE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUSTAINED HEAD INJURIES. THE POLICE DID ARRIVE ON THE SCENE AND CITED THE OTHER CONSUMER. *AK *SC
WHILE DRIVING 30 MPH, THE FRONT TIE ROD SEPARATED AND THE CONSUMER LOST CONTROL OF THE VEHICLE. *AK THE SEAT BELT DID NOT RESTRAIN THE CONSUMER PROPERLY AND THE AIR BAG DID NOT DEPLOY. 4 DAYS LATER THE CONSUMER RECEIVED A LETTER IN THE FROM FORD WARNING HIM ABOUT POSSIBLE TIE ROD FAILURE, THE CONSUMER STATED THE VIN AND OTHER INFORMATION WAS WRONG WHICH MAY HAVE DELAYED RECEIVING THE MAIL. *JB
WHILE DRIVING AT 50 MPH CONSUMER WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. ALSO, AIR BAG WARNING LIGHT DID NOT APPEAR PRIOR TO THE CRASH. CONSUMER WORE A SEAT BELT. NO INJURY REPORTED. A POLICE REPORT WAS ISSUED.*AK
WHILE DRIVING THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED, AND REPLACED IT. *AK
CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THIS CAUSED THE DRIVER TO SUSTAIN MAJOR INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED. *AK
THE AIR BAG LIGHT CONTINUOUSLY ILLUMINATED ON THE DASHBOARD. AS A RESULT, THE AIR BAGS WERE INOPERATIVE, AND WOULDN'T DEPLOY WHEN NEEDED. *JB THE MANUFACTURER HAS BEEN CONTACTED BUT IS UNWILLING TO SEND A REPRESENTATIVE TO LOOK AT THE PROBLEM. THE CONSUMER ALSO SPOKE WITH THE DEALER ABOUT CORROSION ON THE DOORS. *NM
THE AIRBAG INDICATOR LIGHT WHEN ON AND ACCORDING TO MANUAL IT SAID TO BRING IT IN TO THE DEALER. THEY CHECK IT OUT AND FOUND THAT IT WAS A SIDE IMPACT AIRBAG SENSOR. THIS CAR DOES NOT HAVE A HAVE A SIDE IMPACT BAG. WE WERE INFORMED THAT EVEN THOUGH WE DONT HAVE SIDE BAG, THE FRONT BAGS WOULD NOT WORK BECAUSE OF THE WAY FORD PROGRAMMED THE AIRBAGS. I SEARCHED THE INTERNET AND FOUND SEVERAL OTHERS WITH THE SAME PROBLEM WITH THEIR AIR BAG INDICTOR LIGHT. I BELIEVE THIS FALSE INDICTOR COULD BE FATAL IF NOT RELSOVED IN A TIMING MANNER.
AIR BAG LIGHT INDICATOR FLASHES THEN IT STAYS ON. THIS ACTION OCCURS ONLY WHEN VEHICLE IS IN MOTION. *AK
WHILE DRIVING AT HIGH SPEED CONSUMER'S VEHICLE WAS REAR ENDED. UPON IMPACT, NEITHER AIR BAG DEPLOYED. CONSUMER SUSTAINED INJURIES, AND WAS HOSPITALIZED FOR ONE WEEK. POLICE REPORT AND PICTURES WERE AVAILABLE. *AK
WHILE DRIVING ABOUT 45 MPH ON THE HIGHWAY ANOTHER VEHICLE BROAD SIDED CONSUMER'S VEHICLE ON THE DRIVER'S SIDE. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. DRIVER WAS INJURED, AND TRANSPORTED BY AMBULANCE TO THE HOSPITAL. *AK
AIR BAG LIGHT WILL INTERMITTENTLY COME ON AND OFF. SINCE 2000, THE CONSUMER HAS TAKEN THE VEHICLE BACK TO THE DEALER AT LEAST TWICE A YEAR, FOR THIS PROBLEM, EACH TIME THE DEALER WOULD RE-ROUTE WIRES, BUT PROBLEM IS REOCCURRING. *AK *SCC
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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