2025 Ford Expedition Owner Complaints

On August 11, 2026 at approximately 5:17 PM, the vehicle was traveling about 25–30 MPH and approaching a stop sign. The driver began braking normally, but the vehicle did not adequately slow despite repeatedly pressing the brake pedal. The vehicle continued completely through the stop sign and intersection. Fortunately, no cross traffic was present and no collision occurred. After passing through the intersection, the vehicle slowed while traveling uphill. At approximately 5 MPH, the electronic parking brake automatically applied by the vehicle and brought the vehicle to a stop. After being placed in Park, the vehicle would not shift out of Park and displayed multiple fault messages. FordPass recorded simultaneous faults for Antilock Brakes, Electronic Parking Brake, Powertrain Malfunction/Reduced Power, Pre-Collision Assist, and Blind Spot/Cross Traffic systems. One message specifically stated that the anti-lock brake system had detected a fault and was disabled. After several power cycles, the vehicle could be moved, but an orange wrench remained illuminated and cruise control was unavailable. After being shut down for approximately one hour, the warnings cleared and the vehicle appeared to operate normally. There were no warning lamps, messages, or braking symptoms before the failure occurred. Because the vehicle failed to respond normally to braking and traveled through an intersection, the incident created a serious risk of collision, injury, or death. The vehicle was subsequently towed to an authorized Ford dealership and is currently available for inspection. Dealer diagnosis is pending. The dealer has been asked to preserve the diagnostic trouble code/fault history and investigate the brake, electronic brake booster/ABS, electrical, and related control systems.

NHTSA ID

11756496

Incident

Aug 11, 2026

The rear suspension oscillates and bounces violently over bumps, expansion joints, broken or uneven pavement, and washboard surfaces. It occurs at highway speed, at normal neighborhood speeds, and while slowing or coming to a stop over rough pavement. The rear suspension does not recover after a bump: it continues bouncing, the rear of the vehicle steps sideways, and steering correction is required to keep the vehicle in its lane. The condition is highly unpredictable. It does not occur on every bump and the driver cannot anticipate it, so there is no way to drive around it. Because it is intermittent, a short test drive may not reproduce it. On a recent drive on [XXX] south of Salt Lake City it occurred approximately 20 to 40 times over a seven mile stretch, with my wife driving. She has had to slow well below the posted 70 mph limit to maintain control. She will no longer drive the vehicle or transport our children in it. The vehicle was previously presented to an authorized Ford dealer for this concern and the condition was not corrected. It has worsened since. We have stopped driving it and had it towed to the dealer on August 11, 2026 because we do not consider it safe to drive. The vehicle is at the dealer now and is available for inspection. The manufacturer has opened a case and a repurchase review. No warning lamps or messages have appeared. The vehicle is completely stock with no aftermarket suspension, wheels, or tires. This is a loss of control risk at highway speed to my family and to other road users. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11756339

Incident

Aug 5, 2026

The pre collision avoidance system doesn’t activate at all even though the adaptive cruise control works properly. Has been seen and evaluated by Dealership technician as well as having a Ford engineer remotely logged into the vehicle. All modules have been updated and the issue still isn’t resolved. I was told by the dealership to take it to a different dealer or figure it out on my own.

NHTSA ID

11749778

Incident

Jul 6, 2026

The contact owns a 2025 Ford Expedition. The contact stated that while the vehicle was parked with the parking brake activated, the contact’s wife returned to the vehicle and became aware that the vehicle had rolled away and crashed into a parked vehicle. There was no warning light illuminated prior to failure. There was no injury sustained. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact mentioned the vehicle was serviced prior to the failure for a tailgate issue, where the vehicle was reprogrammed. The manufacturer was made aware of the failure. The failure mileage was approximately 16,000.

NHTSA ID

11747639

Incident

May 14, 2016

Mileage

16,000 mi

I bought a new 2025 Ford Expedition Max King Ranch back in February. After driving it for awhile.....it was noticed that the front windshield is defective (star shape or spackling) and have been reported to the dealership that I bought from and another dealership way closer to me (West Hills Ford). This is making it hard to drive and it a safety issue also. You only see it at sunrise and sunset. West Hills said they see it no one, even myself can get a picture of it. With that FORD is denying the replacement, even tho it is still under warranty. They're basically telling to go pack sand because they need a picture, instead of taking the word of myself and even the service department at West Hills. I paid almost $100, 000 for this vehicle and I'm being treated like [XXX].....sorry for the language. r/ [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11745669

Incident

Feb 13, 2026

While parked overnight, the panoramic sunroof shattered upwards. There is zero evidence of an impact. While opening door to stand on retractable running boards to take a picture, the center area of glass collapsed into the SUV. Rain storms in area and had to immediately tarp roof. Was on vacation 13 hours from home. Had to drive home at 60 MPH and re-tarp the sunroof in excess of 5 times. If this happened while driving there would have been dramatic impact to driver distraction and family sitting underneath the sunroof.

NHTSA ID

11745537

Incident

Jun 18, 2026

This was a rental vehicle hybrid, while driving on a highway, the vehicle first developed a flat tire. Afterward, while the vehicle was in motion, smoke appeared and the vehicle caught fire spontaneously. There was no collision or impact of any kind. The driver pulled over and all passengers exited safely. The fire spread very rapidly and it's a total loss. The fire department responded and extinguished the fire. The fire appears to have originated in the hybrid battery area. The were no warnings. Safety risk: the fire occurred while vehicle was moving on a public highway with occupants inside, and spread very quickly after stopping. The Highway Patrol attended the scene and a police report was filled, incident documented. I'm reporting this as a serious safety concern.

NHTSA ID

11743790

Incident

Jun 12, 2026

The metal emblem on the driver and passenger seats continuously pulls my hair. I believe it is the emblem itself (sharp lettering) and not how it is adhered to the seat. I am unable to drive the vehicle with hair down.

NHTSA ID

11743630

Incident

Nov 30, 2025

While driving in heavy traffic on Interstate 10 west bound, I made a right blinker lane change. Right after complete lane change, vehicle emergency brake applied putting me into a spin and steering was fighting me trying to correct thus causing 2 impacts to a vehicle on side of me. It was light drizzle and dash cam footage is available of vehicle taking control.

NHTSA ID

11740961

Incident

May 29, 2026

I purchased a new 2025 Ford Expedition Max. Since I left the dealer’s lot, the vehicle has had a strong vibration at any speed over 60 miles per hour, which makes highway driving and longer distance trips very challenging or impossible. Since I bought the vehicle, I have had to return it for dealership warranty service a total of three times. Despite the three warranty service repairs at Ford authorized dealers, I am still having the strong vibration at any speed over 60 miles per hour in my vehicle at this time. The strong vibration makes the driver feel fatigued, light-headed and dizzy after 30 minutes of highway driving at any speed over 60 mph, impacting driving the vehicle safely, increasing the risk of road accidents and potentially resulting in death or serious bodily injury. The vehicle does not feel safe to drive at highway speed or for longer distances. Driving at 60 miles per hour or more becomes extremely uncomfortable, as a strong vibration is felt in the seat shaking the back, in the steering wheel, shaking hands and arms and in the floor shaking the legs. It makes highway driving very unpleasant and longer distance trips very challenging or impossible, which is one of the main purposes of the intended use of the vehicle.

NHTSA ID

11740274

Incident

Apr 22, 2026

The moon roof shattered. No debris on road and I was on an exit ramp with no cars headed toward me.

NHTSA ID

11731822

Incident

Apr 17, 2026

My vehicle continues to experience "unintended left turn signal activation" after making a right hand turn and the left turn signal activates spontaneously. Ford documented in writing that they considered this "a great safety risk". They recently indicated a fix was available, but upon receipt of my vehicle from this completed repair, the repair immediately failed and the issue persisted upon my first right hand turn out of the dealership parking lot (occurred on 4/8). I immediately returned the vehicle to the dealership where no new fix is available. I followed up on 4/14, I was told a software update went out on 4/9 and now they were unable to duplicate the issue. I agreed to take the vehicle again, where the issue immediately persisted upon exit of the parking lot; I immediately returned and was able to recreate the issue with a Ford employee in the vehicle. I do have video of the issue happening on 4/14. I also have video from the Ford chat stating this is a safety issue however I have been unable to upload them to the complaint.

NHTSA ID

11731270

Incident

Apr 8, 2026

When using the turn signal, the blind-spot camera view is blocked by an on-screen steering wheel control popup, which cannot be minimized and only disappears after an extended amount of time. This popup automatically appears after a door has been opened as well as if/when the control button on the steering wheel is engaged intentionally and/or unintentionally. This obstructs my view of the blind-spot camera at a critical time when I am attempting a lane change, creating a potential safety risk. I have checked vehicle settings and consulted the dealer, but there is no current remedy or setting to disable the popup; this was communicated from the dealer to be "standard" and "not defective". I am unaware of any acknowledgement from Ford that this issue is a known defect in this model’s infotainment interface.

NHTSA ID

11724874

Incident

Jul 31, 2025

The vehicle is experiencing "unintended left turn signal activation". When a right hand turn signal is activated, and the steering wheel is corrected after completing the turn, the left turn signal activates spontaneously. This miscommunicates intent to other drivers, causes dangerous assumptions on the road and increases collision risk. Ford has acknowledged this is a known issue and a "great safety risk" but has no resolution. This has been ongoing since purchase in late summer 2025, however initially I thought it was perhaps a user error. It has since been identified as a known issue.

NHTSA ID

11724077

Incident

Feb 27, 2026

I began to brake because there was a parked car at the stop sign i was approaching. My vehicle was not stopping even though the brake pedal was pressed all the way down to the floor. 2025 Ford Expedition crashed into a parked car is a malfunctioning Electronic Brake Booster (EBB) module. Crucially, this malfunction can occur while Advanced Driver Assistance Svstems ADAS), such as Automatic Emergency Braking (AEB), are active, preventing the vehicle from braking as expected to avoid a collision.

NHTSA ID

11723540

Incident

Mar 9, 2026

While driving down the road, the sunroof spontaneously exploded. The loud bang (sounded like a gun shot) and tiny pieces of glass, that luckily were caught in the sunshade, could have been disastrous for my wife and our three small children that were in the car. The glass is bowed outwards. It has been taken back to Mullinax Ford Dealership for repair. They tell me it will not be covered under any warranty. There were no warning signs before now that there could be a problem with this sunroof, we only have 5k miles on the vehicle.

NHTSA ID

11717817

Incident

Feb 12, 2026

In June 2025, I bought a new 2025 Ford Expedition King Ranch. While washing my SUV by hand, I discovered a manufacturing defect on the roof—Ford Manufacturing had left exposed welding and rivets. The issue is quite noticeable, with depressions around the rivets and welds so deep they could hold golf balls. More than two dozen of these rivet welds are visible and exposed. I contacted my local dealership in Sioux Falls, SD to file a warranty claim, but it was denied. During this process, the dealership informed me that their lot was filled with Expeditions and Lincoln Navigators showing the same problem, indicating that it's a widespread concern among all dealers. After my claim was denied, I reached out to Ford's nationwide customer support at [XXX] and was given case number CXh-XXX. After two conversations, it became clear that Ford's organization was not effectively communicating internally. My dealership thanked me for bringing the issue to Ford Corporate, as resolving it is financially important to them. Sioux Falls Ford contacted the local Ford Factory Representative, but no solution has been provided so far. The presence of these divots allows water to accumulate in the crevices, potentially leading to severe corrosion in southern regions exposed to salty ocean air. In northern areas, freezing and thawing cycles may cause further structural Integrity deterioration, both overtimes causing catastrophic failure. At no time did Ford disclose these defects to their dealership network, and had it been, proper disclaimers would have been required on vehicle window stickers. Nor was I informed about the exposed rivets, welds, or dents on the roof prior to purchase. Ford Manufacturing failed to disclose material information regarding this issue. Ignorance is not an excuse—Ford Manufacturing misled me by failing to reveal the roof defect. The manufacturer date of my Ford Expedition was May of 2025. See attached pictures. HELP!! Kind regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO

NHTSA ID

11715033

Incident

Jan 1, 2026

While driving at 35mph, downhill with no traffic in front, behind, or oncoming, the dash flashed red and immediately the brakes were instantly applied harshly causing occupants to lunge forward into seat belt restraint. Vehicle deceleration almost to a stop. Brakes then released . Driver continued home and was afraid to continue operating the vehicle. Dealer was called and picked up the vehicle. Dealer inspected vehicle and could not find a problem. Per the service writer no recall or TSB found on this issue. Vehicle has been returned 1/26/2026. Collision avoidance system has been turned off per our request. Mileage 2458. In service date 07/26/2025.

NHTSA ID

11713507

Incident

Jan 21, 2026

Since new the vehicle has had a vibration/shake while driving at all speeds. Initially the issue was only at highway speed but is still present after dealer 'fix'. New car spent 3 days at dealer with 1,000 miles on the odometer. At the time shake was so bad over 65mph it felt unsafe to drive at highway speed. The Dealer tried balance and rotate wheels. No fix. Then the driveshaft was re indexed. That was a temporary as the issue is still present

NHTSA ID

11707472

Incident

Nov 14, 2025

I have a new 2025 Ford Expedition Max Platinum. I paid for the 8 year Blue Cruise option. The Blue Cruise function has never worked properly even after allowing Ford to service the vehicle on 2 separate occasions - once for almost 2 weeks. When adaptive cruise + lane positioning is selected, the car will go into Blue Cruise and then within 30 second give a watch the road warning (regardless of face position) and then force the car to slow down - very alarming and very dangerous. This happened on multiple occasions on I81 which created a safety issue. Every attempt to deal with FORD has failed. In sharing my experience, it seems this is a problem with all 2025 Ford Expeditions!

NHTSA ID

11706243

Incident

Oct 6, 2025

The contact owns a 2025 Ford Expedition. The contact stated that while driving 75 MPH, the steering wheel failed to steer in the intended direction. The contact stated that the blue cruise hands-free system was activated during the failure. In addition, the vehicle was shaking and the brakes were independently activated. The contact was able to correct the steering wheel to the intended lane. No warning lights were illuminated. The contact stated that the failure could have caused a crash. In addition, the failure occurred while the contact was driving at night. The contact's wife and grandchild were occupants in the vehicle during the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,500.

NHTSA ID

11703687

Incident

Nov 27, 2025

Mileage

2,500 mi

The contact rented a 2025 Ford Expedition Max. The contact stated that while stopped at a gas station, the front driver's side door was opened and was cut by the edge of the door. The bottom of the door was at a 90-degree angle, and the edge of the door was sharp. The contact sustained a 2 1/2 in. cut on the right front lower part of the leg. No medical attention was received. The contact stated that the cut left a scar on his leg. The manufacturer was not notified of the failure. The failure mileage was approximately 7,300. The VIN was not available.

NHTSA ID

11696681

Incident

Sep 26, 2025

Mileage

7,300 mi

Long hair(wife and daughter) gets stuck and pulled out by the platinum badging in the seat back.

NHTSA ID

11692994

Incident

Sep 2, 2025

While driving the vehicle the screen starting flashing several braking warnings before I tried stopping. Once I tried to stop, the brakes didn’t not work. I was pushing the pedal all the way to the floor but no stopping. I have this on video as my wife started to record the flashing lights. The brakes finally engaged slowly before I was able to let it roll to a stop in a parking lot. This car was two weeks old.

NHTSA ID

11692428

Incident

Sep 27, 2025

Hair gets stuck in the platinum emblem on the seat

NHTSA ID

11684235

Incident

Aug 27, 2025