Owner-reported complaints naming the driver-assistance system, filed with NHTSA
Data refreshed
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2002 Ford F-250 Sd submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 15 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
MY SPEED CONTROL STOPPED WORKING IN 2012. IT IS A FORD F-250 SUPER DUTY. VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
MY 2002 F250, 4X4, 7.3L DIESEL FORD TRUCK WITH 48,846 MILES HAS HAD THE THIRD ACCELERATOR PEDAL INSTALLED AT A PRICE OF $1186. FORD REFUSED TO DO ANYTHING, EVEN WITH FORD SERVICE ACTION 03B03 AND EVEN WITH A LAW SUITE PENDING COURTS APPROVAL. CUSTOMER SATISFACTION PROGRAM 10B16. MY TRUCK DROPPED TO IDLE IN THE MIDDLE OF A LEFT TURN HAULING A 12,000 LB TRAILER. IT WAS A TERRIBLE START TO A VACATION TO THE COAST. *TR
OUR BARN AND CONTENTS BURNED DOWN ON JUNE 14, 2010. FIRE INVESTIGATORS BELIEVE THE FIRE STARTED WITH OUR 2002 FORD F-250 TRUCK THAT WAS PARKED INSIDE. FOUND OUT AFTERWARDS THAT THERE IS A RECALL ON THE TRUCK FOR A SENSOR THAT CAN CAUSE FIRE EVEN WHILE VEHICLE IS NOT RUNNING. *TR
TL*THE CONTACT OWNS A 2002 FORD F250. THE CONTACT STATED THAT THE RECALL FOR THE CRUISE CONTROL WAS RECENTLY REPAIRED; HOWEVER, THE CONTACT WAS RESPONSIBLE FOR PAYING THE REPAIR COST TO HAVE THE CRUISE CONTROL SWITCH REPLACED. THE CONTACT STATED THAT FUSE WAS REPLACED IN 2007; YET, IT CONTINUED TO LEAK. HE DOESN'T AGREE WITH HAVING TO PAY THE REPAIR COST. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 118,000.
I RECEIVED A RECALL IN OCTOBER 2009 FOR MY FORD F-250 PICK UP (FORD RECALL 05S28) I TOOK THE VEHICLE IN FOR REPAIR AND WAS TOLD THAT THE DEFECTIVE PART (SPEED CONTROL DEACTIVATION SWITCH) CAUSED BRAKE FLUID TO LEAK INTO THE WIRING HARNESS AND FUSE PANEL DAMAGING BOTH TO THE POINT THEY NEED TO BE REPLACED. I WAS TOLD THAT FORD WOULD ONLY REPLACE THE BAD PART AND NOT THE DAMAGE IT CAUSED. FORD REPAIR TECH TOLD ME DEFECTIVE PART CAUSED DAMAGE DESCRIBED ABOVE AND AFTER DEALING WITH SEVERAL DIFFERENT PEOPLE FROM FORD AND CUSTOMER SERVICE THEY STILL REFUSE TO FIX THE DAMAGE ESTIMATED AT OVER $2000. I FILED COMPLAINT WITH BBB BUT THEY STATED THIS ITEM COULD NOT BE COVERED BY THEM AS THE VEHICLE IS OVER 3 YEARS OLD. I HAVE BEEN WITHOUT THE VEHICLE FOR OVER 2 MONTHS AND CAN FIND NO AGENCY TO HELP ME. I TRIED SEVERAL FORMS OF RECOURSE WITH FORD TO NO AVAIL. THEY STATE THE RECALL WAS ISSUED TO LONG AGO HOWEVER THE NOTICE I RECEIVED IN OCTOBER 2009 WAS THE FIRST I RECEIVED ON THE MATTER. CAN YOU HELP ME? *TR
TL*THE CONTACT OWNS A 2002 FORD F-250. WHILE DRIVING 70 MPH, THE CONTACT NOTICED FROM THE REAR THAT THE VEHICLE HAD A LEAK. WITHIN SECONDS, HE NOTICED SMOKE COMING FROM A VENT AND UNDERNEATH THE HOOD. HE PULLED OVER AND HAD THE PASSENGER CHECK UNDER THE VEHICLE, WHERE HE NOTICED DRIPPING. THE PASSENGER PROCEEDED TO REMOVE THE CONTACT FROM THE VEHICLE BECAUSE HE WAS IN A WHEEL CHAIR. SECONDS LATER, THE VEHICLE CAUGHT FIRE. A FIRE REPORT WAS FILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE TO HAVE THE VIN CHECKED FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL), BUT THE DEALER STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE WAS TOWED TO A TOW YARD AND THE INSURANCE COMPANY WILL HAVE SOMEONE INSPECT THE VEHICLE; HOWEVER, THEY WERE UNSURE IF THE CAUSE OF THE FIRE WILL BE INVESTIGATED. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
TL*THE CONTACT OWNS A 2002 FORD F-250 SD. APPROXIMATELY ONE HOUR AFTER THE VEHICLE WAS PARKED, IT BURST INTO FLAMES. THE VEHICLE WAS TOTALLY DESTROYED. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND THEY STATED THAT THE CAUSE OF THE FAILURE WAS RELATED TO THE CRUISE CONTROL FUSE BOX. A FIRE REPORT AND INSURANCE REPORT WERE FILED. THERE WAS A JEEP CHEROKEE PARKED BESIDE THE BURNING VEHICLE AND IT TOO CAUGHT FIRE. THE DAMAGES WERE COVERED BY THE INSURANCE COMPANY. THERE WERE NO PERSONAL INJURIES OR FATALITIES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
ANY RANGE OF RPM WHILE DRIVING & OCCASIONALLY WHILE IDLING MY TRUCK HAS STALLED AND ENGINE DIES. IT HAS, SO FAR, RESTARTED QUICKLY AND I CONTINUE ON MY WAY. THIS OCCURS IN HEAVY TO MODERATE TRAFFIC AND WHEN THE TRUCK DIES YOU LOSE POWER STEERING & POWER BRAKES. I HAVE BEEN TOLD TO REPLACE MY CPS (CAM POSITION SENSOR) BY A FORD MECHANIC AND I INTEND TO DO THAT TODAY. MY TRUCK IS NOT SAFE TO DRIVE IN IT'S CURRENT CONDITION OF RANDOM STALLING. *TR
CRUISE CONTROL RECALL SWITCH: LEAD TO ACCIDENT INVOLVING BRAKE FAILURE DUE TO LEAK OF FLUID AND CORROSION OF COMPONENTS.........*JB
THE POWER STEERING FLUID WAS LEAKING FROM UNDERNEATH THE VEHICLE WHILE PARKED. THE VEHICLE WAS TOWED TO THE DEALER, WHO INFORMED THE CONSUMER THAT THE METAL LINE THAT WENT TO THE POWER STEERING PUMP AND TO THE BRAKING ASSIST MOTOR ERUPTED, AND NEEDED TO BE REPLACED. *AK THERE WAS BRAKE PULSATION, THE ACCELERATOR PEDAL WAS FAULTY, THE STEERING WAS HARD TO TURN DURING NORMAL MANEUVERS, WHEN THE 4 X 4 WAS HIGH OFF THE ROAD, THE WHEEL TURNED AND LOCKED TO THE STOPPER, LUNGED, AND THE REAR WHEELS SPUN AROUND. *SC
HUSBAND WAS PACKING UP IN PARKING LOT W/OUR VECHICLE THAT HAD BACK-UP SENSORS. SENSORS DID NOT GO OFF AND HE HIT A 3' POLE. GRANTED HE SHOULD HAVE KNOWN THE POLE WAS THERE..BUT WE PAID EXTRA FOR THESE TO WORK. I TAE 50% FAULT BUT SO SHOULD FORD. AFTER PICKING UP THE VEHICLE FROM REPAIRS WE WERE TOLD THAT ALL 4 SENSORS HAD TO BE FIXED BECUASE OF "OVER-CIRCUIT" OR SOMETHING. *AK
FROM A STAND STILL WHEN PULLING INTO TRAFFIC ACCELERATOR CABLE DISENGAGED FROM THE ENGINE. CONSUMER PRESSED THE GAS PEDAL AND ENGINE WAS RUNNING, BUT THERE WAS NO RESPONSE. VEHICLE WAS TAKEN TO THE DEALER, BUT DEALER WOULD NOT REPAIR IT BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM. *AK
AFTER HAVING SEVERAL INSTANCES OF THE FAILURE OF THE ACCELERATOR PEDAL OF MY 2002 FORD F250 CREW CAB DIESEL PICKUP TRUCK, I ASKED THE LOCAL FORD DEALER (JONES-WEST FORD OF RENO, NEVADA) TO INVESTIGATE THE PROBLEMS. THE DIAGNOSIS WAS THAT ON THE DIESEL F250, THERE IS AN ELECTRIC GAS-PEDAL VS. ONE THAT IS DIRECTLY CONNECTED VIA CONTROL LINKAGE; ON MY FORD F250 THE ELECTRIC GAS-PEDAL WAS EXPERIENCING AN INTERMITTENT FAILURE. HOWEVER, BECAUSE THE DEALER??S SERVICE MANAGER COULD NOT REPLICATE THE PROBLEM (OR ADMIT THAT HE DID), THE DEALER REFUSED TO COVER THE PART UNDER WARRANTY; A $ 100 PART FOR A $ 45,000, 6-MONTH OLD VEHICLE. FURTHER, BECAUSE THE TRUCK WOULD NOT GENERATE A COMPUTER CODE SHOWING THE EXACT FAILURE MODE, THE FORD DEALERSHIP WAS INCAPABLE OF DIAGNOSING THE PROBLEM, AS THEIR TECHNICIANS ARE ONLY COMPUTER-READERS, YET THEY WERE AWARE THAT THE PROBLEM EXISTED BY THE DISCLOSURE THAT THEY HAD SERVICED 5 PREVIOUS F-250 TRUCKS WITH THE EXACT PROBLEM WITH THE ELECTRIC ACCELERATOR-PEDAL WITHIN THE LAST FEW MONTHS. THE TRUCK OWNER PAID THE $ 162.89 TO THE JONES-WEST FORD DEALERSHIP TO HAVE THE NEWER VERSION OF THE GAS PEDAL INSTALLED AFTER THE JONES-WEST SERVICE MANAGER (BUD) REFUSED TO HONOR THE FORD WARRANTY FOR THE 11,700 MILE-OLD VEHICLE. APPARENTLY A LACK OF INTEGRITY STILL AFFECTS THE FORD MOTOR COMPANY NOT LONG AFTER THE FORD EXPLORER/FIRESTONE TIRE PROBLEM, WHICH LED TO 100 DEATHS. TS
ON DECEMBER 19, 2002 AT 3:30 PM, WITH THE ENGINE WARMED UP AND THE TRANSMISSION INDICATING NORMAL TEMPERATURE, AFTER HAVING DRIVEN FOR 1 HOUR-PROBLEM FREE, I WAS COMING TO A STOP SIGN IN MY FORD F-250 DIESEL CREW CAB TRUCK AT THE INTERSECTION OF PLUMAS AND MOANA LANE, IN RENO, NEVADA. AS I TRIED TO SLOW DOWN, IT BECAME VERY CLEAR THAT THE ENGINE WAS STILL ENGAGED TO THE TRANSMISSION BECAUSE AS I SLOWED, THE DIESEL ENGINE BEGAN TO LUG DOWN AND JOLT THE TRUCK VIOLENTLY. THE ENGINE WAS ACCELERATING, BUT MY FOOT WAS OFF THE ACCELERATOR AND ON THE BRAKE. TO STOP THIS DANGEROUS SITUATION, I SLIPPED THE TRANSMISSION INDICATOR INTO N FOR NEUTRAL AND THAT STOPPED THE ACCELERATION THEREBY PREVENTING A FRONT-END COLLISION AND AFTER A FEW MOMENTS THE ENGINE STOPPED RACING. AFTER A MINUTE OF IDLING, THE TRUCK WAS PLACED BACK IN D FOR DRIVE, AND THE TRUCK DROVE NORMALLY. I TOOK THE FORD F-250 TRUCK TO JONES-WEST FORD OF RENO, NEVADA TO HAVE THE PROBLEM LOOKED AT. THEY DIAGNOSED THE PROBLEM AS THE ELECTRIC GAS PEDAL, BUT BECAUSE THEY COULD NOT REPLICATE THE PROBLEM, THE SERVICE MANAGER, A BUD, REFUSED TO HAVE THE ELECTRIC GAS-PEDAL REPLACED UNDER WARRANTY. I LATER LEARNED FROM MY SERVICE ADVISOR AT FORD THAT THIS WAS DONE DESPITE HAVING RECEIVED LIKE CONSUMER COMPLAINTS FROM FORD F-250 SERIES TRUCK OWNERS CONCERNING THE ELECTRIC GAS-PEDALS. TS
ON DECEMBER 13, 2002, AT 5:00 PM, IN A SNOWSTORM IN RENO, NEVADA, FORD F-250 DIESEL CREW CAB WAS STOPPED AT A RED LIGHT; TEMPERATURE WAS 35 DEGREES, TRUCK WAS IDLING NORMALLY; THE ENGINE WAS WARMED UP AND THE TRANSMISSION INDICATED NORMAL TEMPERATURE. UPON RECEIVING A GREEN LIGHT, I ATTEMPTED TO ACCELERATE BUT THE DIESEL ENGINE WOULD NOT RESPOND TO COMMANDS FROM THE ACCELERATOR-PEDAL. AFTER REPEATED, PUMPING THE ACCELERATOR I WAS ABLE TO GET SOME ACCELERATION FROM THE ENGINE TO CLEAR THE INTERSECTION; 20 SECONDS LATER, THE ACCELERATOR RESPONDED NORMALLY. I TOOK IT TO THE FORD DEALER BUT BECAUSE THE INTERMITTENT FAILURE COULD NOT BE DUPLICATED, THE FORD DEALERSHIP WOULD NOT REPLACE THE ELECTRIC GAS-PEDAL DESPITE HAVING CHANGED 5 IN THE LAST FEW MONTHS IN SIMILAR F250 TRUCKS. MILEAGE OF TRUCK 11,700 MILES. TOTAL TIME SINCE PURCHASED 7 MONTHS.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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