Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2011 Ford F-250 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Truck started leaking fuel and then the engine shut down the next day it was drove, while driving! I’ve received 2 quotes and need the whole fuel system replaced due to CP4 pump failing which will cost about $13,000! This is the same issue as the 24S78 Ford recall but my truck doesn’t fall in the correct year! I still owe 10k on this vehicle so it’s basically totaled now.
Hold down clamps for the fuel injectors are breaking or coming loose on diesel engine. Injectors are not visible for a person to look at as they are buried by covers. Due to the injector coming loose it would allow combustion gasses to escape the cylinder causing other injectors to become damaged and possibly causing a fire. This issue has happened 2 times on my truck and both times the Ford Technicians stated that it is not something that should happen. Vehicle was inspected/fixed by Ford dealership Techs back in March of 2021 and again in May of 2021(still there at this time). A check engine light came on and i immediately drove to the dealership both times. I will provide a picture of a Ford tech site where they talk about this issue happening and their internal memo. Ford at this time refuses to fix the issue and is making me pay for their defective parts.
2011 FORD F250 WITH 6.7 LITER DIESEL ENGINE BLEW A FUEL INJECTOR DUE TO A BROKEN HOLD DOWN CLAMP. WHILE BEING REPAIRED, MECHANIC NOTICED TWO OTHER CLAMPS WERE CRACKED AND THEY WERE REPLACED BY UPGRADED CLAMPS FROM FORD. ENGINE HAS 62K MILES ON IT. WRITER HAS SEEN NUMEROUS POSTS ONLINE FROM OTHER OWNERS WITH THE SAME ISSUE.
FUEL FILTER EXPLODED CONTAMINATING FUEL SYSTEM
TRUCK STARTED GETTING BAD FUEL MILEAGE AND WOULD NOT GET UP TO SPEED VERY FAST TOOK TRUCK TO AUTOZONE AND HAD CODES READ WAS READING P20BD AND P20BE SO LOOKED UP VIN AND IT STATED IT HAD A RECALL ON THE DEF REDUCTANT HEATER WHICH WHERE THE CODES PULLED UP CALLED AND SCHEDULED AN APPOINTMENT FOR IT TO GET FIXED AT YAKLIN FORD IN RICH WOOD TEXAS TOOK IT IN FOR THE RECALL AND NOW THEY ARE TRYING TO SAY IT'S NOT COVERED ON RECALL AND NOW WHEN I LOOK UP MY VIN THE RECALL IS GONE WHAT CAN I DO TRUCK ONLY HAS 95000 MILES
TL* THE CONTACT OWNS A 2011 FORD F-250. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWER OF THE ENGINE. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE FUEL PRESSURE PUMP BLEW OUT UNDER THE HOOD. THE MECHANIC STATED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
TL* THE CONTACT OWNS A 2011 FORD F-250. THE CONTACT EXPERIENCED AN UNKNOWN FAILURE RELATED TO THE FUEL INJECTION. THE VEHICLE WAS TOWED TO WILLOWBROOK FORD (7301 KINGERY HWY, WILLOWBROOK, IL 60527) WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTION HOLD DOWN BRACKET FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT PROVIDED. *TT THE CONSUMER STATED ONE BRACKET UNDER EXTENDED WARRANTY WAS FIXED BUT NOT THE REST. VIN PROVIDED. UPDATED 12/13/18*JB
TAKATA RECALL. TRUCK JUST SHUT DOWN AND DIED WHILE DRIVING. WE TRIED TO RESTART TO MOVE BETTER LOCATION AND ONLY WORKED FOR FEW MORE FEET.NO WARNINGS AND WHOLE FUEL SYSTEM HAS METAL SHAVINGS IN IT AND COSTING 11,000 TO REPAIR AND FORD NOT RECALLING OR COVERING ANY OF THE REPAIR WHEN THEY KNOW THIS IS AN ISSUE CAUSING WRECKS AND EVEN A DISTASTER KIT ONLINE FOR THE PROBLEM WITH FORD TRUCKS FROM 2011-2015. WE HAVE SPOKE WITH MUTLIPLE REPAIR SHOPS AND OUR INSURANCE AND IT IS MECHANICAL FAILURE AND HAPPENS ALOT WITH FORD AND NOT A RECALL NOR IS FORD HELPING OUT CUSTOMERS THAT THE MECHANICAL FAILURE IS HAPPENING TOO. WE ONLY HAVE 100,000 MILES DISEAL TRUCK AND DO ALL OUR MAINTENCE NEEDED AND FORD DEALERSHIP STATED AS MECHANICAL FAILURE.
TL* THE CONTACT OWNS A 2011 FORD F-250. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LONE STAR FORD (8477 NORTH FWY, HOUSTON, TX 77037) WHERE IT WAS DIAGNOSED THAT THE HIGH INJECTION FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 84,615. THE VIN WAS NOT AVAILABLE.
DUE TO FAULTY/SNAPPED INJECTOR CLAMP, FORD TSB 14-0233, A FUEL INJECTOR WAS BLOWN OUT OF MY ENGINE AN SPRAYED FUEL ALL OVER THE ENGINE BAY. FORTUNATELY FOR ME I HAD JUST STARTED THE TRUCK IN MY DRIVEWAY SO IT WAS STATIONARY AND NOT HOT.
DRIVING ON FREEWAY AT 65 MPH MOTOR SHUT DOWN. AFTER TAKING IT TO THE SHOP I WAS INFORMED THAT THE FUEL PUMP HAD FAILED. I WAS TOLD BY THE SERVICE WRITHER THAT A NUMBER OF THE FUEL PUMPS HAS FAILED ON TRUCKS LIKE MINE. COST TO FIX $8,400.00!!!
MY VEHICLE HAS EXPERIENCED NO POWER WHILE ACCELERATING ONTO A STATE HIGHWAY. ACCELERATION WAS EXTREMELY SLOW AND CREATED A DANGEROUS SITUATION IN WHICH THE VEHICLE HAD TO BE PULLED OVER ON THE SHOULDER IMMEDIATELY TO MOVE OUT OF THE WAY OF TRAFFIC, WHICH WAS VERY FAR AWAY WHEN I INITIAL PULLED OUT ON THE HIGHWAY. THIS OCCURRED MULTIPLE TIMES AND AT RANDOM. THE VEHICLE COULD ONLY REACH 40 MPH ON FLAT HIGHWAY AND WHILE DRIVING ON MOUNTAIN ROADS, THIS WOULD DECREASE TO A MAXIMUM SPEED OF 20 MPH. THIS WOULD CREATE A SIGNIFICANTLY DANGEROUS SITUATION IF ON WAS CROSSING AN INTERSECTION WITH ONCOMING TRAFFIC. AND
MY 2011 F-250 DIESEL WOULDN'T START 2 WEEKS AGO AND AFTER HAVING IT TOWED FOUND IT TO BE THE H.P.F.P HAD TORN ITSELF APART AND PUT METAL SHAVINGS IN THE ENTIRE FUEL SYSTEM. IT WAS STATIONARY AT THE TIME BUT I BELIEVE IT WAS OUT OF SHEER LUCK THAT I WASN'T ON THE INTERSTATE. THIS IS A RECURRING PROBLEM THAT THIS YEAR AND MODEL HAVE, BUT FORD WILL NOT ACKNOWLEDGE IT AS A PROBLEM OTHER THAN TO PUT A KIT TOGETHER FOR THE CONSUMER WHEN THIS HAPPENS TO SIMPLIFY THE ORDERING PROCESS. THIS IS A DANGER TO MY FAMILY AND ANYONE ELSE ON THE ROAD IF MY VEHICLE SUDDENLY STALLS AND LOSES ALL POWER. THIS IS A FREQUENT ENOUGH OCCURRENCE TO WARRANT AN INVESTIGATION IN MY OPINION FOR THE THOUSANDS OF AFFECTED FORD DIESEL OWNERS.
I HAD A FUEL PUMP TO MALFUNCTION CAUSING THE ENTIRE FUEL SYSTEM TO BE REPLACE ON MY 2011 FORD F 250 AT A COST OF ALMOST $8000. THIS IS UNBELIEVABLE I CONTACT MY INSURANCE PROVIDER AND THE ADJUSTER SAID THIS IF A COMMON PROBLEM ON THIS MAKE AND MODEL. THERE HAS TO BE SOMETHING WRONG FOR TYPE OF REPAIR TO BE A COMMON THING. WHO CAN AFFORD TO PAY FOR A REPAIR LIKE WITH THE COST THIS TRUCK AND INSURANCE. PLEASE CALL ME AT [XXX] [XXX]. MY VEHICLE IS CURRENTLY AT LANDERS FORD 2082 W POLPLAR AVE., COLLIERVILLE, TN 38017. I FEEL IF FORD IS AWARE OF THIS WHY IS THERE A NOT A RECALL FOR THIS TO BE CORRECTED. WE CAN'T AFFORD TO PAY FOR THIS KIND OF REPAIR COST. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
TL* THE CONTACT OWNS A 2011 FORD F-250. THE CONTACT STATED THAT WHILE REFUELING, FUEL WOULD SPEW BACK OUT OF THE FILLER NECK WITHOUT ANY WARNINGS MAKING IT EXTREMELY DIFFICULT TO FILL THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL VAPOR CANISTER AND AIR FILTER FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.
TL* THE CONTACT OWNS A 2011 FORD F-250. WHILE DRIVING AT 15 MPH, THE CLAMP USED TO SECURE THE HIGH PRESSURE FUEL LINE LEADING TO THE FUEL INJECTOR FRACTURED CAUSING A FUEL LEAK. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE FRACTURED CLAMP WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
AFTER ENGINE IS WARMED UP, WHEN YOU SLOW DOWN, THERE IS A FEW SECONDS, 3 TO 5, THAT THE TRUCK WILL NOT SPEED UP. THIS PROBLEM CONTINUES AS LONG AS YOU ARE IN SLOW DOWN AND SPEED UP TRAFFIC. IF YOU ARE TURNING LEFT THE SPEED UP TIME CAN BE 3 TO 8 SECONDS. I HAVE CARRIED TRUCK BACK TO THE DEALER SEVERAL TIMES WITH THIS PROBLEM. I HAVE BEEN TOLD AT THESE TIMES THAT THEY CAN NOT DUPLICATE WHAT I HAVE TOLD THEM. THIS PROBLEM HAS ALMOST CAUSED A ACCIDENT SEVERAL, SEVERAL TIMES. I HAVE EXPLAINED TO THE SERVICE MANAGER SEVERAL TIMES ABOUT THIS PROBLEM AND THERE IS STEEL NO FIX FOR THIS PROBLEM. I BELIEVE THAT IF THIS PROBLEM IS NOT FIXED THAT I WILL BE IN A ACCIDENT.
STARTED ENGINE AND PUT VEHICLE IN DRIVE. ENGINE ACCELERATED TO MAX RPMS AND VEHICLE RAN INTO A TREE APPROX. 20 FEET IN FRONT OF VEHICLE. ENGINE CONTINUED TO RUN AT WOT UNTIL I TURNED IGNITION OFF. *TR
WHILE TRAVELING AT HIGHWAY SPEEDS ON THE INTERSTATE THE ENGINE BEGAN TO RAPIDLY LOOSE POWER. THE WARNING LIGHT SHOWED "REDUCING POWER". THE TRUCK QUICKLY LOST POWER BUT I WAS ABLE TO MOVE IT FROM THE TRAVEL LANES AS THE ENGINE COMPLETELY SHUT DOWN AND I LOST POWER STEERING AND POWER BRAKE FUNCTIONS. THE TRUCK WAS TOWED TO A AUTHORIZED FORD DEALER WHERE IT WAS DETERMINED THAT DUE TO "CONTAMINATION" IN THE FUEL SUPPLY THE FUEL REGULATOR STUCK OPEN AND THE ENGINE SHUT DOWN TO PREVENT FURTHER DAMAGE. UPON VISUAL INSPECTION BY ME AT THE DEALERSHIP I EXAMINED THE METAL PORTION OF THE FUEL REGULATOR WHICH HAD RUST LIKE CORROSION ON IT DUE TO MOISTURE IN THE FUEL. FORD'S POSITION IS THAT THE MOISTURE IN THE DIESEL FUEL IS "CONTAMINATION" AND THEREFORE CAUSED THE PROBLEM. THE SYSTEM HAS TWO IN LINE FILTERS ONE OF WHICH IS SPECIFICALLY DESIGNED TO SEPARATE WATER FROM THE FUEL BECAUSE DIESEL FUEL HAS A CERTAIN MOISTURE CONTENT IN IT. FORD WILL NOT WARRANTY THE REPAIR AND IS RECOMMENDING A COMPLETE REPLACEMENT OF THE FUEL SYSTEM OR THE REMAINING WARRANTY WILL BE VOIDED. THE REPAIR IS ESTIMATED TO BE IN THE $10,000 TO $12,000 RANGE. MY UNDERSTANDING IS THAT FORD(AS WELL AS OTHER AUTOMAKERS THAT USE THE BOSCH FUEL SYSTEMS) HAS MANY COMPLAINTS RELATED TO FRAGILITY OF THIS DIESEL FUEL SYSTEM AND THAT IT WAS RECOMMENDED TO ME TO FILE A COMPLAINT WITH THE NHTSA. I AM ABLE TO PROVIDE MORE SPECIFIC DETAILS AS REQUIRED. PLEASE CONTACT ME WITH ANY QUESTIONS. *TR
OUR FIRST F150 ECOBOOST PURCHASED IN JULY 2011 WAS TAKEN BY FORD AS A LEMON. THE REPLACEMENT TRUCK PROVIDED IN NOVEMBER 2011 HAS THE SAME ISSUES. WHILE DRIVING IN RAIN ON A FREEWAY OUR V6 ECOBOOST F150 TRUCK ENGINE STARTS TO SHUDDER, SHAKE AND THEN RAPIDLY LOSE POWER WHILE DRIVING AT HIGHWAY SPEEDS. THEN THE ENGINE COMPLETELY SHUTS DOWN WHEN ACCELERATING. OUR VEHICLE BARELY MADE IT TO THE SIDE OF THE ROAD WHERE IT STOPPED RUNNING. AFTER LETTING IT SIT FOR A FEW MINUTES THE ENGINE WAS RESTARTED. ALTHOUGH THE ENGINE WORKED THE TRUCK CONTINUED TO SHUDDER AND SHAKE WITH LIMITED ABILITY TO ACCELERATE FOR THE REMAINDER OF THE 3 HOUR DRIVE. OVER A PERIOD OF MANY MONTHS THE PROBLEM RECURRED MANY TIMES, ALMOST ALWAYS WHEN DRIVING IN THE RAIN. THE PROBLEM WAS EVEN WORSE WHILE DRIVING IN THE RAIN AND TOWING A BOAT TRAILER. THE PROBLEM IS ESPECIALLY HORRIFIC WHEN TOWING A TRAILER AND DRIVING IN THE MOUNTAINS IN THE RAIN. THE PROBLEM ALSO OCCURS NO MATTER THEN WEATHER WHEN DRIVING THROUGH THE MOUNTAINS OF KENTUCKY, TENNESSEE AND NORTHERN GEORGIA. THE TRUCK IS TOTALLY UNDEPENDABLE. ALTHOUGH THE TRUCK HAS BEEN IN THE DEALERSHIP FOR REPAIRS THE PROBLEM IS NOT FIXED! ON TOP OF THE LOSS OF POWER, A LIFE THREATENING SITUATION WHEN DRIVING IN TRAFFIC ON ANY ROAD ESPECIALLY A FREEWAY, THE MILES PER GALLON HAS NEVER BEEN HIGHER THAN 18MPG WHEN DRIVING ON A FREEWAY AT 55MPH (CONFIRMED BY A FORD MECHANIC) SIGNIFICANTLY BELOW THE PRODUCT ADVERTISEMENT BY FORD. TO DATE AFTER MULTIPLE TIMES IN THE FORD DEALERSHIP REPAIR SHOP THE PROBLEM HAS NOT BEEN FIXED. *TR
FUEL SYSTEM FAILED, FILTER HOUSING SPLIT OPEN BEFORE SERVICE INTERVAL, DIESEL FUEL SPRAYED OVER ENTIRE ENGINE, NO FIRE BUT IT COULD HAVE CAUGHT ON FIRE. *TR
THE DEF TANK CONTINUES TO THROW A CHECK ENGINE LIGHT WARNING. ACCORDING TO THE DEALER FORD KNOWS ABOUT THE PROBLEM AND THERE IS NO CURRENT FIX TO THE ISSUE. MY DEF TANK WAS REPLACED WITH A UNIT OFF ANOTHER VEHICLE ON THE LOT AND WAS TOLD THAT I COULD BE LEFT STRANDED IF THE LIGHT CONTINUES TO STAY ON. SAN TAN FORD HAD NO FIX FOR THE PROBLEM UNTIL FORD RELEASE A FIX AND ACCORDING TO THE SERVICE MANAGER THERE ARE 120 PEOPLE WAITING FOR TANKS. HOW CAN FORD CONTINUE TO SELL THESE F250'S IF THE DEF TANKS ARE NOT WORKING AND LEAVE THE VEHICLE OUT OF WORKING ORDER. THIS IS A SERIOUS SAFETY ISSUE IF THE VEHICLE DISABLES ITSELF AT ANYTIME DUE TO THIS PROBLEM! THERE NEEDS TO BE SOME PRESSURE PUT ON FORD TO GET THESE VEHICLES IN WORKING ORDER AND PEOPLE SHOULD BE MADE AWARE OF THIS PROBLEM IF THEY ARE SPENDING OVER $50,000 ON A NEW VEHICLE THAT MAY AT ANYTIME STOP WORKING WITH NO FIX AVAILABLE. NEED TO RECALL ASAP, PEOPLE ALL OVER THE FORUMS ARE COMPLAINING OF THE ISSUE AND REMOVING THESE POLLUTION EQUIPMENT TO HAVE THEIR VEHICLES WORKING CORRECTLY. NOT GOOD BUSINESS FORD! *KB
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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