2011 Ford F-250

The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equipped with four (4) EGT sensors to monitor engine operating conditions. An EGT sensor fault may produce false exhaust over-temperature signals. If these signals are produced, the Powertrain Control Module (PCM) implements a Failure Management Effects Mode (FMEM) and the driver receives a Stop Safely Now (SSN) system warning on the instrument cluster message center. The FMEM triggers a 70% reduction in available engine power over a period of no more than 45 seconds, during which it may not be possible to accelerate or maintain vehicle speed. The PCM then commands the engine to shut down when vehicle speed reaches approximately 1 mph. There is no immediate restart capability. Depending on the PCM software calibration, ignition key position and ambient temperature conditions, the engine may not restart until the end of a 10-60 minute cool down period.Ford and its component supplier(s) made numerous changes to the PCM software calibration and the design, material and manufacture of the EGT sensors over the period of subject vehicle production. This continuous product improvement affected vehicle performance regarding the alleged defect. Ford acknowledges the defect condition in the subject vehicles but argues that an unreasonable risk to motor vehicle safety is limited to Ambulance Package and Fire Engine Prep Package vehicles where commanded shutdown could impact emergency response and patient care. Ford also argues that the defect trend is in decline. Ford also initiated a new safety recall (15V-175) to address the 13V-535 remedy concerns in the Ambulance Package vehicles and Fire Engine Prep Package vehicles. The 15V-175 remedy reprograms the PCM with a new software calibration that stops a single EGT sensor fault to cause the vehicle to enter the FMEM shutdown mode.Ford also initiated an EPA emissions recall (14E03) for all subject vehicles that reprograms the PCM with the software calibration employed in safety recall 15V-175. Finally, Ford initiated a Customer Satisfaction Program (15M01) providing extended warranty coverage of 8 years or 80,000 miles for the the EGT sensors on certain MY2011-2012 subject vehicles.Due to the EPA emissions recall, that had a 66.6% completion rate in Ford's December 2015 progress report to the EPA, the defect trend is in decline. ODI is not aware of any crashes, deaths or injuries related to the alleged defect.ODI believes the alleged defect poses a safety risk but notes that the EPA emissions recall is addressing the safety problem.Compelling issuance of a duplicate recall would not represent a wise use of agency resources.Accordingly, this Recall Query is closed.This action is not a finding that no defect exists and NHTSA will take further action if such action is warranted.

Odometer Fraud. The contact purchased a 2011 Ford F-250. The contact stated that after purchasing the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 163,000; however, after obtaining the Carfax Report on the vehicle, it was discovered that the mileage was 204,000.

NHTSA ID

11696727

Incident

Sep 16, 2025

Mileage

204,000 mi

The tires were installed on 8.22.2025 and on the following Thursday, August 28, 2025, all of the tires had low pressure. I returned to the Orange City, FL Tire Kingdom per the managers' (Brittany) request and the mechanic filled all of the tires and said that they were not completely filled when they were installed. The following day, Friday, 8/29, I began my return trip to my home in North Carolina. Within a few hours, the driver’s side front tire exploded and my truck was on the rim of the tire, swerving into the adjacent lane on I-95. I was able to get the truck off of the highway, onto the nearest exit ramp without being hit. I have never been that close to being killed on the interstate. [XXX] came and put the spare on and while I was waiting along the highway I called Tire Kingdom and was advised by [XXX] at the Orange City store to take the truck to the nearest Mavis or Tire Kingdom. The nearest one was Mavis in Brunswick, Ga, about 30 minutes north of the incident. The Brunswick store was closing and I was advised to bring my truck in at 8:00 am. I stayed at a hotel nearby and had the truck there at 7:45 am. I was told that they did not have four replacement tires in stock and could probably have them by Tuesday as it was Labor Day Weekend. They stated that they could replace only the blown tire and “take a look” at the other three tires. There was absolutely no concern for my safety or welfare, and no appreciation of the amount of risk I would be undertaking to continue to drive on the other tires. I went to Firestone and replaced all of the tires and returned home safely. I contacted Tire Kingdom three more times and was advised to return the tires to the Asheville, NC Mavis Tire store for evaluation. The manager, [XXX] and a mechanic inspected all of the tires and immediately stated that all of them were defective.The belt had separated, the sidewall was weak, and the rim/beading was bent. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11689314

Incident

Aug 29, 2025

The contact owns a 2011 Ford F-250. The contact stated that while driving over a bump at a high rate of speed, the contact experienced the death wobble and the contact temporarily lost control of the vehicle. The contact slowed down and the violent shaking ceased. The contact stated that the tie rods, ball joints, and other front-end parts were replaced to reduce the risk of the failure recurring. The contact stated that while driving 70 MPH and towing a trailer, the contact experienced the death wobble. The vehicle drifted from the far-left lane over to the far-right lane and the contact lost control of the vehicle. The contact called a local dealer and was informed that there were no recalls on the vehicle. The contact was then referred to the manufacturer and was provided a case number. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 263,000.

NHTSA ID

11675333

Incident

Sep 22, 2016

Mileage

263,000 mi

The contact owns a 2011 Ford F-250. The contact stated that while driving 60 MPH, the vehicle vigorously shuddered. In addition, the contact allowed the vehicle to decelerate independently to come to a stop. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 200,000.

NHTSA ID

11675094

Incident

Jun 10, 2024

Mileage

200,000 mi

The contact owns a 2011 Ford F-250. The contact stated that while making a turn in either direction, there was an abnormal crunching sound coming from the vehicle. There was no warning light illuminated. Upon investigation, the contact discovered that the sound was caused by a misalignment between the cab and the bed of the truck. Due to the failure the cab mount bushings became worn and needed to be replaced or repaired. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was provided a case number and was then referred to the NHTSA Hotline to report the failure. The vehicle was not yet repaired. The failure mileage was approximately 7,000.

NHTSA ID

11650227

Incident

Mar 1, 2022

Mileage

7,000 mi

I was recently hit in the drivers door causing the door, the cab, and the running board to be damaged. The side impact air bag did not deploy. the entire drivers door is damaged and the cab of the truck behind the door is damaged. the running board was completely under the cab of the truck.

NHTSA ID

11646585

Incident

Jun 26, 2024

Truck started leaking fuel and then the engine shut down the next day it was drove, while driving! I’ve received 2 quotes and need the whole fuel system replaced due to CP4 pump failing which will cost about $13,000! This is the same issue as the 24S78 Ford recall but my truck doesn’t fall in the correct year! I still owe 10k on this vehicle so it’s basically totaled now.

NHTSA ID

11646200

Incident

Jan 28, 2025

When driving over 55mph and hitting a bump, pothole, etc....the death wobble starts taking excessive force to keep the truck on the road with the steering wheel nowhere aligned to where the tires are aimed. Dealership stated they wouldn't take the vehicle on trade due to the steering box needing to be addressed first. no warning lamps illuminate. Happens every time while driving from mileage 170K - 189K.

NHTSA ID

11637880

Incident

Apr 4, 2024

Certain 2011-2022 Model Year Super Duty Vehicles Equipped with 6.7L Engine - Emission Control Information Label Update for Qualified Vehicles

Some 2011-2012 F-250/F-350 and 2011-2015 F-450/F-550 vehicles equipped with a 6.7L diesel engine built on or before 9-Dec-2014 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2043, P205C and/or P205D. Follow the Service Procedure steps to correct the condition.

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.

In monitoring our technical service inquiries and technical service bulletins from Ford, there is the potential for moderate to severe steering wheel oscillation (wobble) to occur. After extensive testing and outside feedback, the following details have been established to correct or prevent steering wheel oscillation occurrences in lifted 05-16 Ford Super Duty 4wd pickups.

FORD: 2011-2014 F-SUPER DUTY VEHICLES EQUIPPED WITH 6.7L DIESEL ENGINE MAY EXPERIENCE A RUNNING ROUGH OR MISFIRE DURING EXHAUST REGENERATION PROCESS *CN

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA