My 6.7 CP4 pump failed and damaged the entire fueling system
- NHTSA ID
- 11730645
- Incident
- Apr 1, 2026
Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2014 Ford F-250 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
My 6.7 CP4 pump failed and damaged the entire fueling system
Gas tank/fuel line leaking. Mechanic said I have to buy entire tank.
Part Failure Motorcraft FD4615 (secondary filter on top of the engine) It is available for inspection. This occurred approximately 200 miles after installation. Failure resulted in diesel fuel saturating the entire engine compartment, firewall, and underside of the truck. Extreme fire hazard. Failure should be confirmed by mechanic today (it's pretty obvious). No other inspection performed as of yet. No warning lamps/messages/symptoms. Only sign was extreme smell of diesel in the cab. When vehicle stopped, and was inspected, there was diesel dripping from the engine compartment and underside of truck past the transmission. Was driving truck down the road when I turned off on a side road. When I did, there was an extreme smell of diesel. I stopped, and got out of the truck. There was smoke coming from under the hood, and a very substantial amount of diesel running out of the engine bay down towards the transmission. After allowing the vehicle to cool, I popped the hood. The entire engine bay was saturated. Diesel was pooled on top of the intake, as well as running down the side of the engine and firewall. Some smoke was still present. A person who stopped momentarily turned the ignition to the "on" position to see if there was an obvious leak. The center of the top of the fuel filter was spraying fuel out like a geyser, hitting the underside of the hood, and blanketing the engine.
The recall that expired July 31, 2022 was to fix the reductant heater and sender assembly. I've had this issue ever since I owned this vehicle, but it only occurs when the DEF tank is at half-volume. Once it's at half volume, it generates the DTC P21B0 and doesn't tell me how many miles I have left in my DEF tank nor does it state how full it is. This is a risk in driving, as I have no idea how much fluid is left in my DEF tank. I was in the dealership in June to get two separate recalls resolved (21E01 as well as 21M01), but for 21M01, you needed to have the DTC present to be eligible. Well, the particular issue, 21M01, only occurs in my 2014 F-250 6.7L when the DEF tank gets near 1/2 full. This took several months to occur, landing it two weeks outside the July 31,2022 date. I contacted Ford and opened [XXX] at that time and today I was told I'm ineligible. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
On August 21,2021 we were about 2 hrs from home meeting some family to visit for awhile my husbandand I are both in our 60's. Just as we were entering Lufin Tx our truck dropped from 60 mph to 30 with no warning. I pulled to shoulder of the road and truck completely died. If we had been on an interstate there's a possibility the truck would have died in the middle of the interstate hwy with no way of getting out of traffic. Our truck was towed to Lufkin Ford since we couldn't afford the $ 394.00 to have it towed closer to our home. We were told by Lufkin Ford our P4 high pressure pump had went out, sending metal shards through our motor a $9400.00 repair. To this date our truck has not been repaired because there's a problem getting the pump. It seems this is a problem with the high pressure fuel pump in these diesel trucks, cause I was informed there are 6 trucks at this repair shop waiting on the same part so I'm sure this has been an on going problem.
-HIGH PRESSURE FUEL PUMP -VEHICLE STALLED ON I-12 WITH NO WARNING, 18 WHEELER BEHIND ME. THANK GOD HE WAS ABLE TO GET OVER TO THE NEXT LANE. -TRUCK HAS BEEN AT THE DEALERSHIP SINCE 5/16 AND THEY CONTINUE TO SAY THEY CANNOT GET THE PART NEEDED -IT HAS ONLY BEEN INSPECTED BY THE DEALERSHIP WHO WANTS $12,000 TO REPAIR -NO WARNINGS WHAT SO EVER. THE SERVICE MGR SAID HE KNEW EXACTLY WHAT THE PROBLEM WAS AND THAT THESE PUMPS FAIL WITH NO WARNIGNG
Def Heater went out. There is a CSB 18M01 but does not cover all years of this vehicle. No reason why this should not cover all SuperDuty models from 2011-2015 F250-F550.
REDUCTANT (DIESEL EXHAUST FLUID) HEATER HAS FAILED ON MY 2014 F-250 WITH A 6.7L DIESEL. DIAGNOSTIC CODE P20BA. FORD FSA 18M01 COVERS THIS FAILURE ON 2011-2012 F-250/350 AND 2011-2015 F-450/550. FROM PARTS.FORD.COM " PART # 5J225 (REDUCTANT HEATER AND SENDER ASSEMBLY),USAGES: 10/04/2011 - 07/05/2016, F250/350/450/550 SUPER DUTY, 6.7L 4V V8 T/C DIESEL, WIDE FRAME (PICKUP), WITH LOW SULFUR DIESEL FUEL CONTENT" STATING THAT THE SAME "REDUCTANT HEATER AND SENDER" WAS USED FROM 2011-2016. HOWEVER THE FSA DOES NOT INCLUDE 2013-2015 F-250/350 MODELS. I BELIEVE THIS IS DUE TO THE LARGE NUMBERS OF THESE SPECIFIC MODELS ON THE ROAD AND THE FACT THAT FORD DOES NOT WANT TO BE RESPONSIBLE FOR THIS EMISSIONS EQUIPMENT RELATED FAILURES. THIS FAILURE WILL KEEP MY VEHICLE FROM PASSING INSPECTION. MY VEHICLE, WHICH I AM THE ORIGINAL OWNER, HAS LESS THAN 65,000 MILES AS OF 10/22/2020.
TO WHOM IT MAY CONCERN, HELLO, MY NAME IS [XXX]. I PURCHASED A TRUCK IN TAMPA FLORIDA AND I FEEL I WAS CLEARLY A CASE OF FRAUD AND I HAVE NO IDEA HOW TO PROCEED. I CAN'T AFFORD TO SUE THIS DEALERSHIP ON MY OWN BUT I WOULD LIKE TO SEE THAT THEY CAN NOT CONTINUE TO OPERATE IN THIS MANNER OR TAKE ADVANTAGE OF OTHER PEOPLE THE WAY THEY DID ME. IF YOU CAN HELP ME PLEASE CONTACT ME AND I WILL DO WHATEVER IT TAKES TO HELP PROSECUTE THESE PEOPLE. [XXX] ATTACHED ARE ALL THE DOCUMENTS OF WHAT TOOK PLACE. 1.A DATED ACCOUNT OF THE TRANSACTION FROM ME. 2.INFORMATION FROM THE MECHANICS I GOT TO HELP ME 3.PICTURES OF THE CODES THAT WERE PRODUCED BEFORE 24 HOURS AFTER I HAD THE VEHICLE. 4.AN INVOICE FROM FORD TELLING THE DEALERSHIP WHAT NEEDED TO HAPPEN TO REPAIR THIS TRUCK. 5.A PRINTOUT THE PROCEDURES TO FIX THE TRUCK FROM FORD. 6.BILL FROM THE PERSON I EVENTUALLY HIRED TO REPAIR THE TRUCK WHEN THE DEALERSHIP REFUSED TO GUARANTEE HIS MECHANICS WORK, EVEN THOUGH HE KNEW I WOULD BE HAULING A 9900 POUND RV UP THE EAST COAST HIGHWAYS. THANK YOU FOR YOUR CONSIDERATION AND TIME. HAVE A GREAT DAY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2014 FORD F250 HIGH PRESSURE FUEL PUMP EXPLODED AND SENT METAL THROUGHOUT MY FIELD SYSTEM. WAS DRIVING TO HOUSTON GOING 80 MPH ON IH 10 AND MY TRUCK CAME TO A STOP AND POWER STEERING TURNED OFF SO I COULD BARELY GET IT OFF THE HIGHWAY. 18 WHEELERS WERE GOING BY ME GOING OVER 80 MPH. WE WERE ALMOST KILLED. WAS LEFT IN 106 DEGREE HEAT FOR OVER 2 HRS WAITING FOR A TOW TRUCK. FORD DEALER IN HOUSTON WHERE IT WAS TOWED (100 MILES) WANTS $14,000.00 TO FIX THE TRUCK.
THE BCM MODULE ON 2014 F-250 SUPERDUTY IS ATTACHED TO THE PARKING BRAKE RELEASE PLATE UNDER THE DRIVER'S SIDE DASHBOARD. NORMAL USE OF THE PARKING BRAKE RELEASE CAUSES THE BCM CONNECTOR TO BECOME LOOSE. AFTER MULTIPLE NORMAL USES THE BCM CONNECTOR FAULTS AND SHUTS DOWN THE ABILITY TO START THE VEHICLE. MY ISSUE OCCURRED WHILE DRIVING AND I LOST ABILITY TO MONITOR SPEED, RPM, FUEL, TEMP, AND OTHER FUNCTIONS. I STOPPED ON THE SIDE OF THE ROAD AND TURNED OFF MY VEHICLE. IT WOULD NO LONGER START. I SEARCHED FOR THIS PROBLEM AND FOUND OUT IT WAS A COMMON PROBLEM AND 'ROADSIDE' STEPS TO FIX IT (SHAKING THE BCM CONNECTOR). DOING THIS TEMPORARILY FIXED THE PROBLEM. FORD STATED THERE IS NO RECALL ON THE ISSUE AND WOULD NOT FIX IT FREE OF CHARGE. THERE ARE MULTIPLE VIDEOS ON YOUTUBE FOR 2013, 2014, 2015 YEAR VEHICLES WITH THE SAME PROBLEM. EVEN AFTER CONTACTING FORD CORPORATE WITH VIDEOS AND FORUM THREADS THEY DENY AN ISSUE EXISTS. THE LOCAL DEALERSHIP WANTED ABOUT $3,500 TO 'EXPLORE AND DIAGNOSE THE PROBLEM'. MY ISSUE STARTED WHEN THE AIR BAG LIGHT FLASHED WHEN I DISENGAGED THE PARKING BRAKE: HTTPS://YOUTU.BE/9SVUCA9GIKU THEN THE ENTIRE BCM CONNECTOR FAILED: HTTPS://YOUTU.BE/8I9V6XYMXWM
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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