2020 Ford F-53 Suspension Problems

See attached document for complaint.

NHTSA ID

11616824

Incident

Mar 1, 2023

See attached document for complaint

NHTSA ID

11571027

Incident

Aug 28, 2023

Loud thumping while turning was the symptom. The front chassis frame crossmember rivets were loose (Other marked above = chassis). The same area that the front leaf springs and steering were connected to the frame. This also cause the sector shaft in the steering box to get loose and have excessive play (over 1/4 inch). If this were to fail completely, the steering would no longer be functional causing a catastrophic failure and accident. The dealer did not diagnose the problem properly and tried to say it was the motorhome manufacturer who caused the problem. Please note that none of the parts involved in the fix for the problem had anything to do with the motorhome. When escalated to Ford customer service, they chose not to have the vehicle inspected by their corporate staff instead entirely relying on the mechanics initial assessment (Denial letter from Ford available as an additional file). When taken to another repair shop, they found the specific problem with the frame and steering box and fixed the problem. The owner of the shop noted he has had multiple identical issues with the F53 frame.

NHTSA ID

11537479

Incident

Oct 3, 2022

The contact owns a 2022 Tiffan Open Raod. The contact received notification of NHTSA Campaign Number: 22v731000 (Suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11522238

Incident

Sep 20, 2022

The contact owns a 2020 Ford F-53. The contact received recall notification of NHTSA Campaign Number:  22V731000 (Suspension), however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11514009

Incident

Mar 1, 2023

coach battery wiring drain repaired at lazy days 50 miles . Adapter on power steering\power breaks leaking at 300 miles. ford could not get hose and adapter parts. auto zone got parts fixed myself. Left rear sway bar attachment bracket missing one bolt and bushing at7000 miles knippen truck rv repair replaced bolts, cap, bushing . Right rear sway bar attachment bracket bushing worn out at 13000 miles knippen truck rv repair replaced bolts, cap, bushing . 13500 miles had to replace all 4 standard ford shocks to fix steering and ride ,tail swing .

NHTSA ID

11492113

Incident

Jul 29, 2021

had to replace left rear sway bar bushing broken bolt 7000miles. replaced right rear bushing and bolts 13000 miles parts discarded. had to replace all 4 shocks 13500 miles causing bad handling stock ford shocks lost rebound repairs found at oil change at kinnpin dogde in town as it is hard to find a ford dealer that will work on rv's or even oil changes

NHTSA ID

11491941

Incident

Oct 20, 2022

The contact owns a 2020 Ford F53. The contact received notification of NHTSA Campaign Number: 22V731000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear stabilizer bar had detached. The contact took the vehicle to the dealer who stated that the bolts needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The contact was told that the remedy would not be available until the 4th quarter of 2023.The approximate failure mileage was 10,000. Parts distribution disconnect.

NHTSA ID

11491887

Incident

Sep 30, 2022

Mileage

10,000 mi

The contact owns a 2020 Ford F53. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11463196

Incident

Feb 25, 2022

The contact owns a 2020 Forest River RV built on a 2020 Ford F53 chassis. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was unsure whether the manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11457176

Incident

Mar 17, 2022

The rear anti-sway bar is missing the driver side bushing, bracket and bolts. It is available at my home for inspection. I will not drive the vehicle (Forest River FR3 motorhome) until I can replace the bushing and bracket. The vehicle is very unstable in winds or when the vehicle is passed by a large vehicle. This creates and unsafe driving situation as the vehicle is pushed to the shoulder of the highway by the wind and large vehicles and then a steering correction sends it back toward the left lane. The problem was detected by the owner and not confirmed by a second party. It has not been inspected by anyone other than the owner. The only warning of the safety problem was poor handling on the highway.

NHTSA ID

11454825

Incident

Mar 2, 2022

The contact owns a 2020 Ford F53. The contact received a recall notification for NHTSA Campaign number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11440946

Incident

Nov 16, 2021

The contact owns a 2020 Ford F-53 Chassis. The contact received NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11425533

Incident

Mar 31, 2021

The contact owns a 2020 Ford F53. The contact received notification of NHTSA campaign number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was not yet available. The contact stated that the that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11424856

Incident

May 28, 2021

The contact owns a 2020 FORD MOTORHOME CHASSIS(F53). The contact stated that upon purchase of the vehicle, the battery warning light had illuminated on the instrument panel. The contact was informed by the dealer that the warning light would correct itself within 10-15 miles; the warning light remained illuminated. The manufacturer was informed of the failure and the manufacturer had the vehicle towed to a dealer. The contact was informed that his alternator was defective and needed to be replaced; however, each alternator that had been sent to repair the vehicle was defective. The contact also discovered that his vehicle was included NHTSA Campaign Number: 21V202000(SUSPENSION, POWER TRAIN) and that the parts for the repair were unavailable. The vehicle had remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 950.

NHTSA ID

11422108

Incident

May 17, 2021

Mileage

950 mi

The contact owns a 2020 Ford F-53. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer and two other dealers Chalmers Ford (2500 Rio Rancho Blvd SE, Rio Rancho, NM 87124) and Power Ford (1101 Montaño Rd NE, Albuquerque, NM 87107) for the recall repair but was informed by the dealers that the facility space was inadequate to perform the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue and opened a case. The dealer informed the contact that they had no authority to order an independent Ford dealer to perform the recall repair. Additionally, they would not authorize a non-Ford dealer to perform the recall repair. Parts distribution disconnect.

NHTSA ID

11419212

Incident

May 12, 2021

TL* THE CONTACT OWNS A 2020 FORD F53. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V202000 (SUSPENSION, POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LA MESA RV CENTER (9650 KELLY TRACTOR DR, FORT MYERS, FL 33905) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11408136

Incident

Apr 14, 2021

TL* THE CONTACT OWNS A 2020 FORD F53. THE CONTACT STATED THE AWHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE SWAYED FROM SIDE TO SIDE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO GRIECO FORD OF FORT LAUDERDALE (1333 N. FEDERAL HWY, FORT LAUDERDALE, FL 33304; (844) 648-2686) WHO ACKNOWLEDGED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED DUE TO DEFECTIVE CABLES HOWEVER, THE SPECIFICS OF WHAT WAS SUGGESTED THAT WAS NEEDED TO BE REPAIRED WAS NOT SPECIFIED. THE VEHICLE WAS TOWED TO ANOTHER DEALER, PALMETTO TRUCK CENTER (7245 NW 36TH ST, MIAMI, FL 33166; (305) 592-3682) WHO CONFIRMED THE FIRST DIAGNOSTIC RESULT FROM THE FIRST DEALER BUT, STATED THAT THE VEHICLE NEEDED AN ALIGNMENT. THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE HOUSE BEING PLACED ON THE CHASSIS. THE CONTACT WAS INFORMED THAT THE TRACKING WAS NOT ADJUSTABLE. THE ALIGNMENT WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 14,045.## VIN PASSED ## 2020 FORD F53 ##

NHTSA ID

11373007

Incident

Sep 21, 2020

Mileage

14,045 mi