Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2014 Ford Flex submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I know that the 2015-2019 Ford Flex is being recalled for rear camera issues and "B" pillar mldgs. coming loose. My 2014 Flex has these same issues. What about earlier models?
The contact owns a 2014 Ford Flex. The contact stated that the dealer had previously replaced the master window switch; however, the failure recurred, preventing all four windows from rolling up or down as well as the sunroof from opening. The vehicle was taken to the dealer where it was diagnosed that the body control module (BCM) needed to be replaced; however, the part was no longer manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 95,000.
LIGHTS WILL NOT GO OFF INSIDE CAR SAYS THERE IS A DOOR OPEN MAKES IT VERY UNSAFE FOR ME TO DRIVE RUNS DOWN CAR BATTERY ALARM GOES OFF EVERY NIGHT DUE TO THIS ELECTRICAL FLAW
VEHICLE CENTER CONSOLE (ALSO KNOWN BY FORD AS THE GLOVE BOX) LATCH ATTACHMENT, HAS SEPARATED PER FORD TECH AND WILL NO LONGER SECURE LATCH ASSEMBLY TO ARMREST ASSEMBLY. THIS FAILURE RESULTS IN THE CENTER CONSOLE LATCH NOT SECURING THE ARMREST. AS THE ARMREST IS NOT SECURED, IT ENTERS THE AREA AROUND THE DRIVER AND IMPEDES DRIVING, IMPACTING SAFETY WHILE VEHICLE IS IN MOTION. THIS IS A KNOWN FAILURE THAT HAS REPORTEDLY OCCURRED ON MULTIPLE VEHICLES UP TO ABOUT MODEL YEAR 2014 (FORD FLEX), REF NHTSA REPORT 11152858 FOR EXAMPLE. VEHICLE IS UNDER WARRANTY BY FORD AND REPAIR IS UNDER REVIEW CURRENTLY BY FORD, AS IT WAS INITIALLY DECLINED TO BE COVERED FOR UNEXPLAINED REASONS. PER DEALERSHIP, ENTIRE ARMREST ASSEMBLY REQUIRES REPLACEMENT AS THE ATTACHING POINTS ARE NON-REPAIRABLE. FAILURE MILEAGE WAS APPROXIMATELY 44,000 MILES. FAILURE WAS NOT CAUSED BY OWNER'S ACTIONS THAT WOULD BE CONSIDERED AS NEGLIGENT.
THE SENSOR ON MY PASSENGER DOOR HAS GONE OUT, CAUSING THE CAR TO BELIEVE THE DOOR IS OPEN EVEN WHEN IT IS NOT. THERE IS ALSO A CONSISTENT ISSUE WITH ONE SEATBELT, SOMETIMES IT WILL LOCK INTO PLACE WHEN NOT IN USE, AND SOMETIMES IT WILL NOT ALLOW ME TO BUCKLE IT.
CENTER CONSOLE LATCH DOES NOT MOVE GETS STUCK CAUSING THE DOOR TO BREAK OFF. VEHICLE WAS PARKED
WHEN TEMPERATURES ARE LESS THAN 40 DEGREES F, THE REAR HATCH WILL NOT LATCH WHEN CLOSED AFTER BEING OPENED. THE HATCH OPENS FINE, BUT IT WILL NOT LATCH UNLESS WARMED. I HAVE HAD IT CHECKED BY A FORD DEALER AND AN INDEPENDENT MECHANIC, BUT NO SOLUTION HAS BEEN FOUND. THIS MORNING, I HAD TO USE A HAIR DRYER TO WARM THE LATCH IN ORDER TO GET IT TO CLOSE. TEMPERATURES WERE AROUND FREEZING. THE VEHICLE IS ALWAYS STATIONARY WHEN I OPEN THE HATCH, AND I WILL NOT MOVE IT AS LONG AS THE HATCH WILL NOT LATCH.
FORD FLEX VIN [XXX] PASSENGER DOOR WHEN CLOSED TIGHT, SHOWS DOOR AJAR AND ALL DOORS WON'T LOCK. OCCASIONALLY, WHILE UNDERWAY, DOOR AJAR NOTICE WILL TURN OFF AND DOORS WILL LOCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
FRONT PASSENGER DOOR OPEN LIGHT WILL REMAIN ON, DESPITE BEING SECURED CLOSED CAUSING INTERIOR LIGHTS TO REMAIN ON UNTIL 10 MPH. THIS IS A PROBLEM WHEN REVERSING AT NIGHT. WE DON'T REVERSE ABOVE 10MPH AND IT IS DIFFICULT TO SEE. IT IS ALSO A PROBLEM DRIVING IN TRAFFIC AT NIGHT. WE ALSO WORRY THE LIGHT WILL DRAIN OUR BATTERY.
POWER STEERING QUIT WHILE IN A PARKING LOT. I STOPPED, SHUT OFF THE VEHICLE, AND IT RESET. THE PASSENGER SIDE DOOR AJAR LIGHT CONSTANTLY STAYS ON, EVEN THOUGH THE DOOR IS SHUT. THIS WILL NOT ALLOW THE DOORS TO BE LOCKED, AND THE INTERIOR LIGHTS STAY ON UNTIL THE VEHICLE REACHES 15 MPH. IT HAS ALSO CAUSED THE LIGHTS TO STAY ON INSIDE THE CAR, DRAINING THE BATTERY.
OUR 2014 FORD FLEX INDICATES PASSENGER DOOR AJAR (RIGHT FRONT DOOR) ON THE INSTRUMENT PANEL, EVEN THOUGH THE DOOR APPEARS PROPERLY CLOSED. REPEATED ATTEMPTS (UP TO 50 OR MORE) ARE REQUIRED TO GET THE DOOR TO CLOSE WITH THE INDICATOR LIGHT TURNING OFF. ONCE THE DOOR IS CLOSED PROPERLY, WITH THE INDICATOR LIGHT OFF, THE DOOR AJAR LIGHT MAY TURN ON AGAIN WHILE THE CAR IS OFF AND NOT MOVING, CAUSING THE ALARM TO SOUND. IN ADDITION, WHILE DRIVING, THE PASSENGER DOOR AJAR LIGHT MAY SUDDENLY TURN ON, CAUSING THE NEED TO PULL OVER TO INSURE THE DOOR IS CLOSED PROPERLY. THIS HAS HAPPENED ON TURNS AND ON STRAIGHT ROADS. THIS IS A SAFETY HAZARD, AS PARKING ALONG THE SIDE OF A HIGHWAY OR ROADWAY CAN CAUSE A DANGEROUS SITUATION NOT ONLY FOR THE PASSENGER RIDING IN THE FRONT SEAT BUT ALSO FOR ALL PASSENGERS IN THE CAR. WE ARE CONCERNED THAT AT SOME POINT THE DOOR LATCH MAY FAIL AND THE DOOR MAY OPEN WHILE MOVING. THIS ISSUE OCCURS EACH TIME THE DOOR IS OPENED AND INTERMITTENTLY WHILE MOVING OR PARKED. WE HAVE DISCUSSED THIS ISSUE WITH THE LOCAL FORD SERVICE DEPARTMENT PRIOR TO THE SEPTEMBER EXPANSION OF THE DOOR LATCH RECALL AND THEY INDICATED THAT OUR VEHICLE IS NOT COVERED BY THE CURRENT RECALLS EVEN THOUGH THE REPRESENTATIVE WAS VERY AWARE OF THE PROBLEM OCCURRING. HIS INDICATION WAS THAT IT "MOSTLY HAPPENED ON THE DRIVER DOOR". WE BELIEVE THAT OUR VEHICLE SHOULD ALSO BE COVERED BY THE RECALL.
TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE DOOR AND TRUNK AJAR WARNING LIGHT ILLUMINATED WHEN THE DOORS AND TRUNK WERE PROPERLY CLOSED. IN ADDITION, ALL THE DOORS FAILED TO REMAINED LOCKED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 47,000.
TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING SENSORS ILLUMINATED WHEN THE VEHICLE'S DOORS WERE CLOSED. THE INTERIOR LIGHTING ACTIVATED. THE DOORS ALSO UNLATCHED AND LOCKED INDEPENDENTLY WHILE DRIVING AND THE SECURITY SYSTEM ALSO ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE ELECTRONIC DOOR SYSTEM WAS CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .