Owner-reported complaints naming the seat belt system, filed with NHTSA
Data refreshed
Seat belts reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Oct 23, 2020
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 249 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
1
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1
What this page shows
Reports naming seat belts, buckles, retractors and pretensioners. Every record below is an owner-reported complaint about the 2014 Ford Flex submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming seat belt
Shown in the owner’s own words, exactly as filed
ElectricalSeat belts
Filed Oct 23, 2020
BOUGHT USED WITH 65,000 MILES, AT 75,000 MILES PASSENGER BACK DOOR SENSOR WENT BAD CAUSING CAR TO SAY "RIGH BACK DOOR AJAR" AND THE LIGHTS STAY ON, DOORS DO NOT LOCK WHEN DRIVING, ALARM GOES OFF INTERMITTENTLY. WHY HAS FORD NOT DONE SOMETHING ABOUT THIS - CLEARLY A PROBLEM. ALSO THE 2ND ROW SEAT BELTS HAVE BEEN A NIGHTMARE. KIDS ALWAYS GETTING STUCK - CNA'T UNLATCH THEM. ONE OF THE RECEPTECLES JUST FELL APART - NOT SAFE! WHY HASN'T FORD DONE SOMETHING ABOUT THIS. I OWN 5 FORD VEHICLES AND THE OLDER VEHICLES RUN GREAT - NO ISSUES. SEEMS LIKE FROM 2012 AND NEWER THERE IS NOTHING BUT PROBLEMS. WHAT HAPPENED TO THE QUALITY AND CARE FROM FORD?
NHTSA ID
11365953
Incident
Jan 15, 2020
Mileage
98,000 mi
Seat belts
Filed May 8, 2019
HAVE HAD MULTIPLE PROBLEMS WITH THE REAR PASSENGER SEATBELTS RETRACTING TO THE POINT NOW WHERE KLABEN FORD SAYS THE ENTIRE SEATBELT NEEDS TO BE REPLACED. IT IS A REAR PASSENGER AIRBAG SEATBELT.
NHTSA ID
11206208
Incident
Apr 1, 2019
Mileage
87,000 mi
Body & structureSeat belts
Filed Apr 30, 2019
THE SENSOR ON MY PASSENGER DOOR HAS GONE OUT, CAUSING THE CAR TO BELIEVE THE DOOR IS OPEN EVEN WHEN IT IS NOT. THERE IS ALSO A CONSISTENT ISSUE WITH ONE SEATBELT, SOMETIMES IT WILL LOCK INTO PLACE WHEN NOT IN USE, AND SOMETIMES IT WILL NOT ALLOW ME TO BUCKLE IT.
NHTSA ID
11204898
Incident
Aug 25, 2018
Mileage
80,000 mi
Seat belts
Filed Mar 13, 2019
FRONT PASSENGER SIDE BELT BUCKLE GETS STUCK. WHEN THE PASSENGER TRIES TO UNBUCKLES THE SEAT BELT, IT DOES NOT UNBUCKLES AND PASSENGER GETS STUCK IN CAR SEAT. SOMETIME IT TAKES MORE THEN HALF AN HOUR AND MULTIPLE TIMES TRIES TO GET IT UNLOCK. FRUSTRATING. IT'S THE MANUFACTURER FAULTY BUCKLE. I CHECK AND I EVEN TOOK IT TO DEALER TO GET IT CHECK. THEY DON'T SEEM TO FIND THE ROOT CAUSE AND SAID OT WOULD COST ME AROUND $400 TO REPLACE. NOT HAPPY
NHTSA ID
11186343
Incident
Jun 15, 2018
Seat belts
Filed Nov 27, 2018
TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE INFLATABLE SEAT BELTS ON THE SECOND ROW WERE DAMAGED. THE WEBBING OF THE SEAT BELTS WAS FRAYED, THE INFLATABLE SEAT BELT COVER POPPED OUT, AND THE REAR DRIVER'S SIDE INFLATABLE SEAT BELT DID NOT RETRACT, WHICH MADE THEM UNUSABLE. THE VEHICLE WAS TAKEN TO COURTESY FORD BREAUX BRIDGE (337-504-7340, LOCATED AT 2022 REES ST, BREAUX BRIDGE, LA 70517) WHERE IT WAS STATED THAT THERE WAS NO RECALL AND THAT THE SEAT BELTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
NHTSA ID
11154203
Incident
Oct 15, 2018
Mileage
86,000 mi
Seat belts
Filed Apr 30, 2018
MY CHILD WENT TO BUCKLE HERSELF IN, AND THE PLASTIC AROUND THE BUCKLE BROKE IN HER HAND, REVEALING FRAYED SEAT BELT MATERIAL. MY CHILD IS 7 YEARS OLD. THEY CAR WAS STATIONARY I AM THE ONLY OWNER AND I HAVE ONLY OWNED THE FLEX SINCE JAN OF 2015. THAT WAS THE DRIVER SIDE PASSENGER SEATBELT. THE SEAT BELT ON THE OTHER SIDE HAD BEEN LOCKING FOR ABOUT A YEAR, BUT IT PULLED SLOWLY WAS NOT AN ISSUE. I ASKED FOR IT TO BE ADJUSTED AND WAS TOLD THE WHOLE MECHANISM NEEDED REPLACING. IT HAD LESS THAN 61654 MILES. THAT WAS WHAT WAS ON THE CAR WHEN I GOT IT BACK. I WAS TOLD THAT IT WAS OUT OF WARRANTY AND I WOULD HAVE TO $700 TO GET THEM FIXED. I CALLED FORD AND THEY ACTED LIKE I WAS JUST ASKING FOR MONEY. I AM LIVID THAT MY 3 YEAR OLD CAR HAS SEATBELT FLAWS AND THEY ARE NOT TAKING CARE OF IT. IF THE PLASTIC HAD NOT BROKEN THE FRAYED BELT STILL POSED A SAFETY HAZARD FOR MY CHILD! HOW MANY PEOPLE ARE DRIVING AROUND NOT KNOWING THAT THEY HAVE FRAYED SEATBELTS? MY CAR IS 1,650 MILES OUTSIDE OF THE WARRANTY. THAT THEY ARE NOT FIXING IT, IS UNACCEPTABLE.
NHTSA ID
11091016
Incident
Apr 15, 2018
Mileage
61,600 mi
AirbagsSeat belts
Filed Oct 21, 2017
Crash reported1 injury reported
TAKATA RECALL - MY WIFE WAS TRAVELING ON HWY 70 IN TEXAS TOWARDS VERNON. SHE WAS TRAVELING APPROXIMATELY 73MPH AND STRUCK A DEER. WHEN SHE STRUCK THE DEER THE THE AIRBAGS (BOTH FRONT AIRBAGS) DIDN'T DEPLOY AND THE SEATBELTS DID NOT LOCK AS DESIGNED. BASED ON MY RESEARCH OF YOUR SITE AND THE NHTSA GUIDELINES ON THE DEPLOYMENT OF AIRBAGS...I BELIEVE THERE IS A PROBLEM. ANYTHING BEING STRUCK AT THAT SPEED, SHOULD'VE DEPLOYED THE AIRBAGS AND MY WIFE'S APPLICATION OF THE BRAKES AT THAT SPEED SHOULD HAVE LOCKED THE SAFETY RESTRAINTS. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END, TO INCLUDE ENGINE COMPARTMENT DAMAGE AND THE LOSS OF BOTH HEADLIGHTS OPERABILITY.
NHTSA ID
11035346
Incident
Oct 19, 2017
Mileage
46,000 mi
Seat belts
Filed Jul 5, 2016
TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE SEAT BELTS WERE EASY FOR OTHER OCCUPANTS TO WRAP IN POSITIONS THAT COULD SERIOUS INJURY OR DEATH. THE CONTACT STATED THAT THE CHILD OCCUPANTS WERE ABLE TO WRAP THE SEAT BELTS AROUND THEIR WAISTS AND, AFTER THE PRETENSIONER TIGHTENED, WRAPPED AROUND THE NECK ON ONE OF THE OCCUPANTS AND TIGHTENED TOO TIGHT AROUND THE WAIST OF THE OTHER. ONE OF THE SEAT BELTS HAD TO BE CUT. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.
NHTSA ID
10882659
Incident
Jul 2, 2016
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own