2015 Ford Flex Driver assistance Problems

See attached document for complaint.

NHTSA ID

11746476

Incident

Apr 15, 2026

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While reversing, the back over prevention camera image appeared upside down, or the message “Camera Not Available" was displayed. The vehicle was not repaired. The failure mileage was 160,000.

NHTSA ID

11745889

Incident

Oct 1, 2025

Mileage

160,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions, while in reverse (R), the image was flipped upside down or the screen was blank. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11733962

Incident

Jan 5, 2025

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that upon purchase from an independent local dealer and shifting into reverse(R), the rearview camera failed to display a clear image. The screen was black. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

NHTSA ID

11731550

Incident

May 5, 2023

Mileage

130,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that back over prevention screen was black while shifted into reverse. The approximate failure mileage was 115,000.

NHTSA ID

11728903

Incident

Sep 7, 2022

Mileage

115,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to operate before the back over prevention camera permanently failed to operate. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

NHTSA ID

11722951

Incident

Jan 1, 2025

Mileage

140,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back-over prevention camera shut off intermittently. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000.

NHTSA ID

11721375

Incident

Oct 28, 2025

Mileage

62,000 mi

The contact owns a 2015 Ford Flex. The contact stated that in the past 6 months, the rear-view camera was frequently inoperable. The contact stated that the failure of the camera was intermittent at first. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted once the failure became more frequent. The camera failure became more frequent, and the contact was advised that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

NHTSA ID

11719438

Incident

Sep 12, 2025

Mileage

100,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ID

11717607

Incident

Oct 13, 2025

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11716222

Incident

Feb 6, 2026

The contact owns a 2015 Ford Flex. The contact stated that the rear-view camera image was displayed upside down or sideways and was intermittently flashing. The contact experienced dizziness while viewing the camera display. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

NHTSA ID

11715846

Incident

Feb 5, 2026

Mileage

90,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the camera was inoperable. There were no warning lights illuminated. The local dealer was contacted and stated that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was called, but there was no response, and the call went to voicemail. The failure mileage was unknown.

NHTSA ID

11714961

Incident

Jun 2, 2025

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that while in reverse(R), the rearview camera would display a blank or distorted image. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ID

11707525

Incident

Jan 1, 2025

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera went black or displayed a message to the driver to see the dealer. The dealer was contacted and confirmed that parts had been ordered; however, parts were not received, and the contact was still waiting for parts to be provided. The manufacturer was not made aware of the issue. The failure mileage was approximately 123,000.

NHTSA ID

11703884

Incident

Nov 8, 2025

Mileage

123,000 mi

The contact owns a 2015 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside-down. There were static lines on the screen, and the camera became inoperable. The message to “Contact Dealer” was displayed. The local dealer was contacted, and it was determined that the camera needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

NHTSA ID

11689379

Incident

Jan 1, 2017

The contact owns a 2015 Ford Flex. The contact stated that while reversing, the back-over prevention screen failed to function as intended. Additionally, the message “Camera not Available” was displayed. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

NHTSA ID

11683890

Incident

Aug 29, 2023

Mileage

115,000 mi

The contact owns a 2015 Ford Flex. The contact stated while reversing, the back-over prevention camera displayed a black screen. The contact stated that the failure had occurred several times. The contact stated that occasionally the images were displayed upside down. In addition, the contact stated that occasionally the back over prevention camera failed to turn off. The vehicle was taken to the dealer where it was diagnosed with back over prevention camera failure. The contact was informed that the option was to recalibrate the software or replace the back over prevention camera. The vehicle was repaired. The contact stated that the recalibration was performed; however, the failure reoccurred. In addition, the contact stated the vehicle was previously taken to the dealer several times due to persistent failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.

NHTSA ID

11661971

Incident

May 19, 2024

Mileage

100,000 mi

The contact owns a 2015 Ford Flex. The contact stated while driving at an undisclosed speed, the back-over prevention camera did not function as intended. The contact stated that the back-over prevention camera displayed an upside-down image. In addition, the contact stated that the back-over prevention camera did not deactivate for several minutes after the contact completed reversing. The vehicle was taken to the dealer where it was diagnosed with back over prevention module failure. The contact was not informed of the repair; however, the contact was advised that a recall repair would be available soon. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,500.

NHTSA ID

11660876

Incident

May 14, 2022

Mileage

75,500 mi

The contact owns a 2015 Ford Flex. The contact stated while reversing, the rearview camera image displayed was upside down and the image was distorted. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The local dealer was called, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 73,000.

NHTSA ID

11656562

Incident

Dec 1, 2024

Mileage

73,000 mi

Backup camera screen is either black or upside down. It’s been like this for awhile and can’t always see what’s behind me. Available for inspection.

NHTSA ID

11636927

Incident

Jan 4, 2023

The contact owns a 2015 Ford Flex. The contact stated that while the vehicle was shifted into reverse, the back-over prevention camera screen image displayed an unknown service error message, showed an upside-down image, and displayed a blacked-out image occasionally. No warning light was illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the costs. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

NHTSA ID

11633700

Incident

Jan 15, 2020

Mileage

40,000 mi

MY CAR FORD FLEX 2015 LIMITED AWD (MADE IN CANADA) AND ITS OUT OF WARRANTY YESTERDAY ONLY WITHOUT ANY WARNING I USED MY CAR AT MORNING NORMALLY AND NO ISSUE I STOPED AT SUPERMARKET THE BACK TO CAR AND START THE ENGINE AND I SEE MESSAGE ALERT " STEERING ASSIST MALFUNCTION SERVICE REQUIRED" AND THE STEERING BECAME VERY HEAVY TOO MUCH POWER NEED TO MOVE IT RIGHT OR TO LEFT ..THEN AFTER THAT ONE WARNING MESSAGE CAME " SERVICE ADVANCETRAC"

NHTSA ID

11338730

Incident

Jul 2, 2020

Mileage

42,874 mi

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING APPROXIMATELY 5 MPH ATTEMPTING TO MERGE ONTO A HIGHWAY, THE VEHICLE STARTED TO LOSE ACCELERATION AND HESITATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE THROTTLE BODY WAS CLOGGED AND NEEDED CLEANING. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED AT LEAST TWENTY TIMES DURING THE PAST EIGHTEEN MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

NHTSA ID

11120602

Incident

Aug 12, 2018

Mileage

62,000 mi

I WAS DRIVING IN THE HIGHWAY GOING ABOUT 65 MPH WHEN WITHOUT WARNING I STARTED LOOSING SPEED AND ENDED GOING 20MPH. I WAS ABLE TO PULL OF TO THE SHOULDER AND NOTICE A WRENCH ICON APPEAR IN THE DASH BEFORE THE CAR LOST POWER. IT WAS AN EXTREMELY SCARY SITUATION AND I WAS THANKFUL I WAS ABLE TO GET TO THE SHOULDER OF THE HIGHWAY WITHOUT ANY INCIDENT. I TOWED IT TO MY FORD DEALER WHICH IS STILL THERE BEING DIAGNOSE. I DON'T KNOW WHAT HAPPEN BUT I BELIEVE ITS A DEFECTION BECAUSE NOTHING WAS DONE TO CAUSE IT. THESE IS A VERY DANGEROUS DEFECTION AND CAN CAUSE THE LIFE OF THE DRIVER AND PASSANGERS. I WANT TO MAKE THE FORD COMPANY AWARE OF THIS SITUATION AND DEMAND IT TAKES ACTION BEFORE A TRAGEDY HAPPENS. I HOPE MY FORD FLEX IS FIXED BUT I WILL NEVER FEEL FULLY SAFE IN THIS VEHICLE AGAIN. I NEVER KNEW THAT MANUFACTURES WOULD BE CARELESS ENOUGH TO PLACE THESE DEFECTIVE CARS ON THE ROAD AND NOW I AM STUCK WITH ONE. PLEASE HAVE A RECALL OF THESE FORD VEHICLES BEFORE LIVES ARE LOST.

NHTSA ID

10907992

Incident

Sep 19, 2016

Mileage

10,000 mi