2015 Ford Flex

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the part to be available. While in reverse, the back over prevention camera displayed an inverted image. However, within the past 3 months, the camera failed to operate as needed and displayed the message, “Camera Unavailable”. The dealer was contacted several times. The dealer informed the contact that parts would be available in April and then stated June. The dealer most recently informed the contact that only Mustangs were being repaired, and there was no ETA when parts would be available. The manufacturer was made aware of the issue. The failure mileage was approximately 98,000.

NHTSA ID

11766417

Incident

Oct 13, 2025

Mileage

98,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera failed to display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was notified of the failure by phone. The failure mileage was approximately 100,000.

NHTSA ID

11766125

Incident

Sep 22, 2023

Mileage

100,000 mi

The contact owns a 2015 Ford Flex. The contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank screen with the message “Camera Unavailable” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 15,500.

NHTSA ID

11765254

Incident

Jan 1, 2025

Mileage

15,500 mi

The contact owns a 2015 Ford Flex. The contact stated that while reversing, the message “See Dealer Soon” was displayed, the rear-view camera independently turned off, and the screen was blank. The dealer was made aware of the failure by phone. The vehicle was taken to the dealer, and the contact was informed that the parts were unavailable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone, and a case was filed. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 45,000.

NHTSA ID

11764654

Incident

Aug 18, 2021

Mileage

45,000 mi

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rear-view camera displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair.

NHTSA ID

11764182

Incident

Oct 13, 2025

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was black with the message "Contact Dealer" displayed. The contact stated that the home screen on the rear-view camera failed to turn on. The contact stated that on three occasions while in reverse(R), an individual was nearly struck by the vehicle. The vehicle was taken to a dealer but was not diagnosed or repaired. The contact was informed that there was no current fix for the failure. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

NHTSA ID

11759631

Incident

Aug 24, 2024

Mileage

70,000 mi

UNKNOWN The rear camera (when available) is UPSIDE DOWN! At night, the image also has wide lines running through it. Sometime, the camera just shows a message that it is unavailable. So FRUSTRATING!

NHTSA ID

11759521

Incident

Aug 24, 2026

The contact owns a 2015 Ford Flex. The contact stated that upon reversing the vehicle the rearview camera display would display upside down and then display blank and no warning lights were illuminated, however the following warning message would display on the instrument panel "camera unavailable, please contact your local dealer". The local dealer was contacted however the vehicle was not repaired as the contact was advised that the remedy for NHTSA campaign number :25V695000 (BACK OVER PREVENTION) was not yet available. The manufacturer was not notified of the failure. The failure mileage was 120,000.

NHTSA ID

11756966

Incident

Oct 25, 2025

Mileage

120,000 mi

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.