2019 Ford Flex

On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, and subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. Ford reported that its warranty analysis indicated that Flex B-pillar trim had a low detachment rate and that Ford did not believe this condition posed an unreasonable risk to motor vehicle safety. In July 2025, Ford closed its internal investigation. Because ODI’s analysis of complaint data indicated a high failure rate and an increasing failure trend, PE25007 was subsequently opened. In responding to the information request for PE25007, Ford reassessed the warranty search criteria used in its July 2025 internal investigation. The reassessment found the detachment rate to be substantially higher than what Ford had originally determined. Consequently, in October 2025, Ford issued recall 25V732based on the reassessed and accurate high failure rate. This recall instructed dealers to inspect the driver and front passenger B-pillar trim pieces and repair/replace if necessary. The vehicles included in this recall were MY 2017-2019 Ford Flex with production dates between February 17, 2017 and December 2, 2019. In January 2026, Ford issued 25V732 Amendment 1, which updated the remedy to remove the inspection criteria and instead proactively secure the driver and front passenger B-pillar trim with adhesive. The scope of vehicles included in the recall was unchanged by Amendment 1. ODI’s analysis of 25V732 found that both the scope and remedy were insufficient and that an unreasonable safety risk remained despite the recall. MY 2016 Ford Flex was excluded from the recall scope and the rear B-pillar trims on both the driver and passenger side were excluded from the recall. The failure rates of both MY 2016 Ford Flex and rear B-pillar trim pieces were found to be higher than the failure rates in similar trim detachment recalls issued by both Ford and other vehicle manufacturers. Starting in January 2026, ODI and Ford had multiple meetings to discuss Ford’s PE25007 response data and ODI’s concern about the 25V732 scope and remedy. In June 2026, Ford issued 25V732 Amendment 2. This amendment expanded the scope of the recall to add MY 2016-2017 Ford Flex vehicles produced before February 17, 2017. Additionally, this amendment updated the remedy to include removal of and reapplication or replacement of both rear driver and rear passenger B-pillar trim pieces in addition to front driver and front passenger B-pillar trim pieces. This updated remedy applies to all MY 2016-2019 vehicles. Ford expects to complete the mailing of remedy owner notification letters by March 26, 2027. Also, Ford informed ODI that prior model year (MY 2011-2015) vehicles were referred to Ford’s Customer Satisfaction forum for consideration of an extended warranty program. In view of recall 25V732 and its associated amendments, ODI is closing this Preliminary Evaluation (PE). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Flex vehicles. During the investigation, ODI found that the MY 2019 Ford Flex vehicle and certain peer vehicles including MY 2015-2018 Flex, MY 2019 Fiesta, Taurus, and Lincoln MKT vehicles are equipped with Magna analog rear-view-only cameras. On December 20, 2024, Ford filed Recall 24V-951 covering 30,715 MY 2019 Ford Flex, Ford Fiesta, and Lincoln MKT vehicles in which the rear-view camera may intermittently display a blank or distorted image. The dealers will replace the rear-view camera for vehicles in the recall population. Per the recall chronology, teardown of three cameras identified fractured solder joints between the microcontroller and the printed circuit board. Ford indicated that other causal factors are being investigated and asserted that the defect is contained within the camera. ODI found that certain peer vehicles excluded from Recall 24V-951 showed a high rate of VOQ complaints.  Also, ODI identified reports produced by Ford that indicate the peer vehicles have the same issue as the subject vehicles. To address ODI’s concern, Ford analyzed some field-returned cameras, as well as Ford’s field data and ODI’s VOQ data. Ford stated it did not identify a specific root cause in the Magna supplied cameras. However, on October 13, 2025, Ford filed Recall 25V-695 covering 1,448,655 vehicles of various Ford/Lincoln models equipped with Magna supplied cameras. The cameras demonstrate the same blank or distorted images that prompted Recall 24V-951. It should be noted that Ford is conducting a recall of those vehicles by model/model year that exhibit VOQ complaint rates greater than 10 per 100,000 vehicles. For the remaining vehicles (rates less than 10/100K), Ford is providing a warranty extension (15 years/unlimited miles). Ford has stated that the differences in the rates (field performance) are likely due to the differences in the camera related hardware, such as the wiring harness type that are specific by vehicle model/model year. In view of Ford filing Recall 24V-951 and Recall 25V-695 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse, the rearview camera was inoperable or displayed a brief flickering image. The dealer was contacted and informed the contact that parts would be available in one year. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and informed the contact that the parts would be available in December, 2027. The failure mileage was 30,000.

NHTSA ID

11776034

Incident

Nov 5, 2024

Mileage

30,000 mi

The contact owns a 2019 Ford Flex. The contact stated that after the wife had started the vehicle and attempted to drive forward, the front suspension failed and the vehicle became undrivable. Upon inspection, it was discovered that the front driver’s-side suspension ball joint and axle had fractured, and the front driver’s-side wheel was pointed outward. The vehicle was towed to the local mechanic, who replaced the lower control arm and the axle, and the vehicle was repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 124,000.

NHTSA ID

11775650

Incident

Oct 27, 2026

Mileage

124,000 mi

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While reversing, the rear-view camera intermittently failed to display an image, and the front driver’s side B-pillar trim was loose. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 50,000.

NHTSA ID

11775068

Incident

Oct 13, 2025

Mileage

50,000 mi

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 24V951000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed blank or distorted image. The local dealer was contacted; however, the vehicle was not diagnosed or repaired because the part for the recall repair was not available. The contact stated that the manufacturer had failed to repair the vehicle in a reasonable amount of time. The manufacturer was not notified of the failure.

NHTSA ID

11774704

Incident

Oct 30, 2026

UPDATE TO ODI #XXX- 2019 Ford Flex, VIN [XXX], recall 24V951 (Ford 24S75), rearview camera. Camera failed XXX: in reverse the screen turns blue, image flickers off. Still failing. Presented XXX (R.O. #XXX): no repair, no finding. XXX [XXX] [XXX] Ford verified in writing (R.O. #XXX, 63,180 mi): camera at fault, DTC C1001, no repair available, bulletin only tentatively planned Dec 2027, released unrepaired at no charge. Timeline: interim letter XXX said parts not available and promised a second letter when the remedy arrived; none arrived. Remedy anticipated XXX was missed; XXX Ford said no approved remedy or timeline; NHTSA listing now says XXX. No fix, loaner, interim plan, or firm date in nearly 2 years; [XXX] driver uses car daily, and Ford has not told owners to stop driving. XXX I escalated to Ford executive leadership; only reply was a Sep 10 Investor Relations form letter. Question Ford must answer: [XXX] quoted service camera XXX at $124.37 total, listed with no sales restrictions, and Ford's parts printout shows 339 units in stock. Is the delay truly parts availability or the absence of a certified remedy part? Recalled component is GA8T-19G490-A; state in writing whether GA8Z is itself recalled. Please treat as failure to remedy within reasonable time under 49 U.S.C. 30120. ODI closed investigation PE24030 in Feb 2026 relying on this recall, but the promised remedy still does not exist. Require a firm remedy date or interim replacements for verified failures, a binding remedy schedule with progress reporting, and referral to the XXX consent-order monitor ($165 million penalty, independent third-party oversight). Ford's own letter told owners having difficulty getting a repair in reasonable time to contact NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11774528

Incident

Dec 1, 2024

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera displayed a blank image. The message "Camera Not Available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was 50,000.

NHTSA ID

11774151

Incident

Dec 20, 2024

Mileage

50,000 mi

On Tuesday, October 6, 2026 I drove my car without issue and parked in my garage. I later came out and while getting something out of the passenger side noticed fluid leaking out from under the car. After looking at it I decided it looked like the water pump. When I turned the car on it began making engine sounds (no check engine light has come on). With the sound I decided to have the car towed to a mechanic and was told the water pump failed. I chose to have it towed to another mechanic for a second opinion because of the sound and after testing was discovered that the engine is done for. I received no check engine light notification or any other indication that something was wrong. We have kept up with all maintenance for this vehicle so there’s absolutely no reason the water pump or engine should be failing with under 93,000 miles on it. Since we owe $10,000 on the car still we are forced to make the repair with a new engine putting us in a catastrophic financial situation. Water pumps are a known issue with the flex, but for it to occur at such low mileage is insane and for the engine to have failed without any warning is disgusting. On top of this there was a recall for the backup camera in 2024 that still has not been resolved. Our backup camera is upside down, cuts in and out and is not a clear image. We have been dealing with this since shortly after purchasing the vehicle in 2022. When reversing at night I can’t see because the screen is upside down and fuzzy, and when I try to use my mirrors to reverse I am blinded by the light from the screen in the car. Reversing, especially at night, is a huge liability since the drivers vision is not clear. I’ve contacted ford multiple times for an update on the camera recall and have been told there’s no update at this time. We’re going on 3 years of being notified of this recall with zero resolution. I have uploaded a few pictures (estimate is from initial mechanic). I have videos but they will not upload.

NHTSA ID

11773690

Incident

Oct 6, 2026

Rearview camera was recalled almost 2 years ago and still no replacement parts available and the rearview camera in my vehicle does have the issue described. Whenever I put my car in reverse 1 of the following happens every time - Blue screen - Black screen - Image upside down - Distorted image with lines through it and upside down - Distorted image with lines through it and rightside up - No image with "Camera unavailable" message

NHTSA ID

11772948

Incident

Jun 15, 2024

25E10-S1 Owner letter

NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module (PCM) Reprogramming

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to:  Display operation concerns  Navigation inoperative  Voice recognition concerns  Phone connection issues  Dropped phone connections  Applink related performance  Travel Link not present or showing incorrect traffic  Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.