2019 Ford Flex Owner Complaints

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera went blank and flashed on and off. The contact stated that while attempting to latch the front driver's seat belt, the seat belt failed to retract as intended. The contact stated that the seat belt was stuck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 24V951000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the failure was a persistent failure. The contact stated that the rear-view camera failure was an inconvenience and a hazard due to a disability. The contact stated that turning the neck was painful while reversing. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

NHTSA ID

11755447

Incident

Jul 15, 2025

Mileage

35,000 mi

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera unexpectedly turned off while reversing. The contact stated that it was difficult to reverse while the back over prevention camera was inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

NHTSA ID

11754666

Incident

Aug 4, 2024

Mileage

90,000 mi

My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent. This failure eliminates my rearward line of sight, creating an immediate back-over crash risk and a severe pedestrian safety hazard. This vehicle is part of the model pool affected by the Ford Safety Recall 24S75 (NHTSA Campaign 24V951000) and the expanded 25SB8 camera recall. I am filing this to document the active failure of this safety component on my specific VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11754437

Incident

Nov 25, 2025

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera was inoperable. Additionally, the driver's side door B-Pillar trim had detached from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the part for the repair of NHTSA Campaign Number: 25V695000 (Back Over Prevention); was only available for Mustang vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 40,000.

NHTSA ID

11753273

Incident

May 28, 2025

Mileage

40,000 mi

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the B-pillar trim detached. The contact taped the trim to keep it from flopping around. The dealer was contacted, and the vehicle was repaired. The contact associated the failure with NHTSA Campaign Number: 25V829000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, to be refunded by the dealer once parts became available. The manufacturer was not made aware of the issue. The failure mileage was approximately 81,000.

NHTSA ID

11753057

Incident

Jun 1, 2025

Mileage

81,000 mi

B pillar (keypad) on drivers side flew off on the highway and cracked in half, the lower part was still attached to the wiring harness. The upper part flew onto the roadway. I had to pull over and strap the lower part to the window/door frame and drive the rest of the way with my window down in hot weather for 60+ miles. This is part of a recall, but no remedy is currently available from Ford.

NHTSA ID

11752867

Incident

Jul 25, 2026

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image or an inverted image. The contact received notification of NTHSA Campaign Number: 24V951000 (Back Over Prevention); the contact associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

NHTSA ID

11752122

Incident

Mar 1, 2025

Mileage

40,000 mi

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera became inoperable. The camera image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

NHTSA ID

11751733

Incident

Jul 21, 2024

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a blank image. The vehicle was taken to the dealer to be inspected, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

NHTSA ID

11751095

Incident

Feb 17, 2025

Mileage

50,000 mi

The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rearview camera was distorted and became inoperable. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was not diagnosed; however, a dealer was contacted and stated that the part was not available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

NHTSA ID

11751061

Incident

Jul 17, 2025

Mileage

85,000 mi

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was intermittently inoperable. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.

NHTSA ID

11751041

Incident

Oct 13, 2025

Mileage

46,000 mi

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the back-over prevention camera turned on and off, and occasionally flickered. The failure became worse, and the image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 115,554.

NHTSA ID

11750793

Incident

Nov 1, 2025

Mileage

115,554 mi

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 24V951000 (BACK OVER PREVENTION); and associated the failure with the recall. However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 59,995.

NHTSA ID

11750788

Incident

Dec 15, 2025

Mileage

59,995 mi

Seat belt on driver's side is not coming out smoothly. It will remain locked or come out only a few inches. It takes many tries before you can put the seatbelt on. It clicks out incrementally or sometimes it goes on smoothly with no problems. Once seat belt is on the driver, it locks even when the driver isn't braking or pushing break pedal. The seatbelt may also sometimes be locked when braking and the belt will slip out a couple of clicks allowing forward movement of driver. Seatbelt malfuntion or lack of predictability is a safety issue. This problem has been happening for 3 weeks- at first I thought it was high temperature related and just quirky but it happens throught the day across cooler evenings. I have not had it inspected yet but will be taking to the dealership in the next week or so. No pervasive lights are on indicating an issue. Occasionally my airbag light will come on for a trip and go back off before next start up. It is available for inspection upon request.

NHTSA ID

11750104

Incident

Jun 25, 2026

The contact owns a 2019 Ford Flex. The contact stated that while driving at various speeds on several occasions, the driver-side exterior B-Pillar trim partially detached, hit the driver-side window, and eventually fractured in half. The vehicle was taken to a dealer, where it was determined that the driver-side B-Pillar trim needed to be replaced; however, the vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

NHTSA ID

11748786

Incident

Jul 6, 2026

Mileage

70,000 mi

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black screen. The dealer was contacted and confirmed that parts for the recall repairs were not yet available. The dealer confirmed that the manufacturer was currently only providing parts for the Mustang vehicles. The manufacturer was not made aware of the issue. The failure mileage was 111,600.

NHTSA ID

11747186

Incident

Oct 13, 2025

Mileage

111,600 mi

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted into reverse(R), the rear-view camera failed to display a clear image on the screen. In addition, the contact stated that the screen was occasionally blue or displayed the message "Camera not Available". The vehicle was taken to a local dealer, where it was diagnosed; however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.

NHTSA ID

11747140

Incident

Jan 15, 2021

Mileage

3,000 mi

Back up camera is inverted. Its been 8 months sinse recall. Nothing from Ford. 2 Computer screen will not update,

NHTSA ID

11746372

Incident

Jun 10, 2026

My Ford Flex has an open recall to fix the rear-view camera from December 2024. The status shows "Recall Incomplete, remedy not yet available". This is now going on 18 months and it is unacceptable that they cannot fix it. It is a safety issue because my rear-view camera does not work and I am filing a complaint based on this not being resolved in a timely manner.

NHTSA ID

11745200

Incident

Dec 20, 2024

REAR-VIEW CAMERA DOES NOT DISPLAY A VIDEO IMAGE, IF SO, IT IS INTERMITTENT OR HAS LOSS OF IMAGE, AND OR DISTORTED IMAGE.

NHTSA ID

11745142

Incident

Nov 1, 2025

MY VEHICLES REAR-VIEW CAMERA DISPLAYS AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, AND DISTORTED IMAGE. MY SON HAS AUTISM AND WILL RUN BEHIND OUR VEHICLE WITHOUT WARNING. HE WAS ALMOST HIT DUE TO MY CAR'S FAULTY CAMERA. I BROUGHT MY CAR TO THE DEALERSHIP WHEN IT WAS STILL UNDER WARRANTY AND BEFORE THERE WAS EVEN A RECALL AND WAS TOLD THEY DIDN'T HAVE THE PARTS TO REPAIR IT. THIS WAS 5 YEARS AGO AND THEY STILL TELL ME THE SAME THING WHEN I CALL. THIS IS UNACCEPTABLE.

NHTSA ID

11744214

Incident

Dec 31, 2021

My vehicle keeps stalling while driving down the road. The vehicle suddenly loses power and stops on the roadway. No indicator lights come on and after several times pushing the push ignition button the car will start. This has happened on several occasions.

NHTSA ID

11743359

Incident

Dec 11, 2025

The contact owns a 2019 Ford Flex. The contact received notification of NTHSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle had experienced the rearview camera failure. The failure mileage was approximately 30,000.

NHTSA ID

11743245

Incident

Feb 15, 2020

Mileage

30,000 mi

See attached document for complaint.

NHTSA ID

11743213

Incident

Apr 4, 2026

So. The b Pilar thing is about to fly off, it’s making a whistling noise. The back up camera doesn’t work and makes my whole panel stop working leading to not letting me control climate so it’s stuck blowing heat. I have young children so I haven’t been able to drive the car much for about two-3 months now. Ford told me they can’t do anything til they have the parts but I’m stuck with no vehicle and still paying. It’s too dangerous to drive it tho.

NHTSA ID

11742671

Incident

Apr 3, 2026