2019 Ford Flex Owner Complaints

I've been waiting for the recall repairs for the rear view camera for 1 1/2 years. Backing without this safety equipment is a hazard. I'm a patient person, but this is ridiculous.

NHTSA ID

11766183

Incident

Jan 1, 2025

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time to make the parts available. The contact stated that when in reverse, the back over prevention camera displayed the image at the rear of the vehicle in reverse. The dealer was contacted twice and, most recently, advised the contact to wait an additional six months for parts. The failure mileage was approximately 45,000.

NHTSA ID

11765215

Incident

Dec 13, 2024

Mileage

45,000 mi

Recieved recall notice 24S25 / NHTSA 24V951XXX about defected rear view camera malfunction. I have had an ongoing issue with camera not operating correctly. I have made several calls to Ford dealership and continued to be told parts not available. Why issue a recall and after 20 months latter still no fix. I am sure if I paid to have camera fixed the parts would be available. Is there a date parts will be available. Please help. [XXX] [XXX] VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11764980

Incident

Nov 1, 2024

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was intermittently blurry or inverted. The contact received notifications of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to complete the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recalls. The approximate failure mileage was 95,000.

NHTSA ID

11764789

Incident

Sep 16, 2026

Mileage

95,000 mi

My backup camera is not working intermittently or will display a grainy image or black and blue lines. Sometimes it will just be a black screen. Other models of my vehicle had the backup camera recalled but my dealer is saying my vin isn’t included in the recall.

NHTSA ID

11764528

Incident

Sep 15, 2026

Exterior b-pillar applique trim on front driver and passenger doors have ripped from the vehicle while driving. Driver side trim includes key code pad and wires. Dealer has no parts available and taking no appointments. Rear camera not working consistently. Dealer has no parts available and taking no appointments.

NHTSA ID

11764161

Incident

Aug 14, 2026

My backup camera is not working all the time, sometimes it comes on but more than not it doesn’t work, I contacted a Dealer and they said there is no solution for this issue.

NHTSA ID

11762025

Incident

Jul 24, 2026

Getting on Interstate 35 at Bevington, Iowa and heard a noise at drivers side window and a piece of trim broke in 2 pieces, scared me and I pulled over on the Interstate to look and there was a piece hanging from some wires on drivers door

NHTSA ID

11762023

Incident

Sep 3, 2026

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera was inoperable. While reversing in the driveway, the camera operated intermittently. The contact stated that it was difficult to reverse from a parking spot. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact called the local dealer ten times and was informed that parts were not yet available and that vehicle owners would be notified when the parts became available.

NHTSA ID

11761688

Incident

Dec 24, 2024

As with many other 2019 Flex owners, I brought my Ford Flex in for a state inspection and surprise surprise! I have to replace my toe link already! Failure after failure.

NHTSA ID

11760411

Incident

Aug 28, 2026

The contact owns a 2019 Ford Flex. The contact received notifications for NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to perform the recall repairs were not yet available. The contact experienced both failures. The contact stated that upon shifting into reverse, the rearview camera displayed a blank or distorted image, and the B-pillar trims detached. The dealer was contacted; however, the vehicle was not diagnosed or repaired because the recall remedies were unavailable. The contact stated that the manufacturer had failed to provide a remedy in a timely manner. The manufacturer was not notified of the failure. The failure mileage was 100,000.

NHTSA ID

11759997

Incident

Dec 1, 2025

Mileage

100,000 mi

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rear-view camera was inoperable. Additionally, the driver's side B-pillar trim detached, allowing water to leak into the vehicle. The vehicle was taken to the dealer, where it was inspected but not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

NHTSA ID

11759656

Incident

Aug 26, 2024

Mileage

50,000 mi

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); ); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver's and passenger's side door B-pillar trims had detached, causing wind noise while driving. Additionally, the rear-view camera displayed a distorted image while reversing. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

NHTSA ID

11759218

Incident

Oct 1, 2024

Mileage

70,000 mi

See attached document for complaint.

NHTSA ID

11758579

Incident

Jun 11, 2026

The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rear-view camera was distorted and flipped upside down. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

NHTSA ID

11756735

Incident

Aug 13, 2020

Mileage

60,000 mi

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera went blank and flashed on and off. The contact stated that while attempting to latch the front driver's seat belt, the seat belt failed to retract as intended. The contact stated that the seat belt was stuck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 24V951000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the failure was a persistent failure. The contact stated that the rear-view camera failure was an inconvenience and a hazard due to a disability. The contact stated that turning the neck was painful while reversing. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

NHTSA ID

11755447

Incident

Jul 15, 2025

Mileage

35,000 mi

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera unexpectedly turned off while reversing. The contact stated that it was difficult to reverse while the back over prevention camera was inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

NHTSA ID

11754666

Incident

Aug 4, 2024

Mileage

90,000 mi

My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent. This failure eliminates my rearward line of sight, creating an immediate back-over crash risk and a severe pedestrian safety hazard. This vehicle is part of the model pool affected by the Ford Safety Recall 24S75 (NHTSA Campaign 24V951000) and the expanded 25SB8 camera recall. I am filing this to document the active failure of this safety component on my specific VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11754437

Incident

Nov 25, 2025

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera was inoperable. Additionally, the driver's side door B-Pillar trim had detached from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the part for the repair of NHTSA Campaign Number: 25V695000 (Back Over Prevention); was only available for Mustang vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 40,000.

NHTSA ID

11753273

Incident

May 28, 2025

Mileage

40,000 mi

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the B-pillar trim detached. The contact taped the trim to keep it from flopping around. The dealer was contacted, and the vehicle was repaired. The contact associated the failure with NHTSA Campaign Number: 25V829000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, to be refunded by the dealer once parts became available. The manufacturer was not made aware of the issue. The failure mileage was approximately 81,000.

NHTSA ID

11753057

Incident

Jun 1, 2025

Mileage

81,000 mi

B pillar (keypad) on drivers side flew off on the highway and cracked in half, the lower part was still attached to the wiring harness. The upper part flew onto the roadway. I had to pull over and strap the lower part to the window/door frame and drive the rest of the way with my window down in hot weather for 60+ miles. This is part of a recall, but no remedy is currently available from Ford.

NHTSA ID

11752867

Incident

Jul 25, 2026

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(R), the rear-view camera displayed a blank image or an inverted image. The contact received notification of NTHSA Campaign Number: 24V951000 (Back Over Prevention); the contact associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

NHTSA ID

11752122

Incident

Mar 1, 2025

Mileage

40,000 mi

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera became inoperable. The camera image was displayed upside down. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.

NHTSA ID

11751733

Incident

Jul 21, 2024

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a blank image. The vehicle was taken to the dealer to be inspected, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

NHTSA ID

11751095

Incident

Feb 17, 2025

Mileage

50,000 mi

The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rearview camera was distorted and became inoperable. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was not diagnosed; however, a dealer was contacted and stated that the part was not available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

NHTSA ID

11751061

Incident

Jul 17, 2025

Mileage

85,000 mi