2017 Ford Focus Electric

While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11584198

Incident

Apr 18, 2024

Electric propulsion system shut down while driving on westbound interstate 495 in queens county. Stop Safely Now (SSN) red warning light on the instrument cluster appeared and I was forced to coast down a hill in neutral. Unable to restart car and became stuck in side of parkway exit ramp. Car then had no power with 12v battery going dead just trying to keep radio on. Third time SSN light has come on while driving. First time while actually stuck in traffic that the car shut itself off.

NHTSA ID

11457757

Incident

Feb 9, 2022

After a full stop at a high way exit, I turned left into a local road at about 10mph. Suddenly, my vehicle showed a message "Stop safely now", at this same time I found my vehicle completely lost its power. It did not even have the power for me pull over. I had to stop and block the traffic. I tried several times to restart the vehicle by turning off the power and then turning on again, but without success. I waited for another 5 minutes and tried again, suddenly, the engine light was on again and the vehicle gained its power. I resumed my trip. I searched internet, and found that "About 2,600 Focus Electrics built between Sept. 15th, 2011 to Aug. 8th, 2013 at Ford's Michigan Assembly Plant in Wayne have finally been recalled due to the 'Stop Safely Now' problem." My model is Focus Electrics 2017.

NHTSA ID

11438145

Incident

Oct 24, 2021

CAR HAS ABOUT 13,000 MILES. SUDDENLY LOST POWER WHILE STOPPED AT A TRAFFIC LIGHT. 'STOP SAFELY NOW' WARNING SHOWED ON DASHBOARD. TRIED FOR 10-15 MINUTES TO RESTART, FINALLY RESTARTED AND COMPLETED COMMUTE TO WORK. DROVE THE CAR TO THE DEALER SAME DAY. AFTER ONE WEEK, DEALER HAS NO DIAGNOSIS AND HAS MADE NO REPAIR. I CANNOT DRIVE AN UNSAFE CAR ON MY DAILY COMMUTE, WHICH INCLUDES HIGHWAY DRIVING. FORD IS OBVIOUSLY ON NOTICE THAT THIS IS A SERIOUS SAFETY PROBLEM AND THEY HAVEN'T FIXED IT.

NHTSA ID

11156675

Incident

Nov 30, 2018

Mileage

13,000 mi

THE REGENERATIVE BRAKE SYSTEM OCCASIONALLY CAUSES PROBLEMS WHEN ON BUMPY, SLIPPERY, OR UNEVEN PAVEMENT. THE BRAKES APPEAR TO LOCK-UP, OR "SKIP" WHEN ATTEMPTING TO STOP OR SLOW DOWN, CAUSING THE VEHICLE TO SLIDE FORWARD ABRUPTLY. I AM NOT SURE OF THE EXACT CAUSATION, HOWEVER I THINK IT MAY BE DUE TO THE CAR SWITCHING FROM REGENERATIVE TO FRICTION BRAKING. THIS FORM REQUIRES A DATE AND MILEAGE ENTRY, HOWEVER I WANT TO POINT OUT THAT THIS HAPPENS EVERY TIME I AM BRAKING ON LESS THAN PERFECT PAVEMENT.

NHTSA ID

11097269

Incident

May 22, 2018

Mileage

8,000 mi

I BUY A 2017 FORD FOCUS SE. ON SEPTEMBER 2017 THE ENGINE LIGHTS TURN ON, I LEAVE THE CAR IN GREENFORD EAST COLONIAL TO FIXED. NOW ON DECEMBER THE ENGINE LIGHT TURNS ON AGAIN. I DON'T WANT A CAR THAT I HAVE TO LEAVE ON GUARANTEE TO FIXED THE ENGINE LIGHT. I DON'T WANT THIS LEMON CAR. I WANT THE RELEASE OF THIS CAR TO BUY OTHER BRAND NEW CAR. THE CAR RUNS , BUT IS A NEW CAR AND IT'S NOT SUPPOSED THAT HAPPEND

NHTSA ID

11053864

Incident

Dec 8, 2017

Mileage

5,300 mi

BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.

NHTSA ID

11016442

Incident

Aug 20, 2017

Mileage

98 mi

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX labor has been updated. Parts Requirements / Ordering Information: o The C-MAX 4G Upgrade Kit is now orderable at this time with a new part number. o MKX Rear seat backrest nut claim quantity updated. Technical Information updates: o Ensure IDS level 128 or higher is used. o Toggling Valet Mode is no longer required. o C-MAX Energi instructions are now available. Owner Notification: Non-repaired vehicle owners will be mailed the week of April 17, 2023. Pickup and Delivery: Added Customer Acknowledgement Form - Review form contents with customer prior to kit ordering and obtain customer signature prior to installation for Focus BEV, C-MAX, and Fusion Energi vehicles.

Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.

Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial period (depending on model year and brand, see table below) for connected services.