Owner-reported complaints naming the interior system, filed with NHTSA
Data refreshed
Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2013 Ford Focus submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 56 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 56, in the owner's own words
The contact owns a 2013 Ford Focus. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and would like to be removed from the recall distribution list. The local dealer was contacted. The vehicle was repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the trunk independently unlatched. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
The contact owns a 2013 Ford Focus. The contact stated that the doors failed to stay locked, and the trunk failed to unlock as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 143,000.
The contact owns a 2013 Ford Focus. The contact stated while driving 15-20 MPH with his daughter in the front passenger's side seat, the front passenger's side door opened inadvertently. There was no warning light illuminated. The contact veered to the side of the road and closed the door; however, the door failed to close securely. The contact stated that the door unintendedly opened for a second time. The vehicle was taken to a dealer who informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) due to the vehicle having a Salvage Title. Additionally, the dealer failed to honor the recall repair of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). However, the contact stated that the vehicle still had the original parts impacted by the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 130,000. Parts distribution disconnect.
The contact owns a 2013 Ford Focus. The contact stated that the driver's side door failed to close and remained ajar because the door would not latch securely. The contact used a rope to keep the door closed while driving. The vehicle was taken to an independent mechanic where the door lock assembly was replaced; however, the failure reoccurred three and half weeks later with the rear driver's side door latch. The contact related the failure to NHTSA Campaign Numbers: 16V643000 (Latches/Locks/Linkages) and 20V331000 (Latches/Locks/Linkages). The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,671.
Latch on hatchback doesn't latch, or unlatches, in cold temperatures. Has happened multiple times, and results in rapid cycling of the door locks on the rest of the vehicle as a result of the auto-unlocking configuration.
The contact owns a 2013 Ford Focus. The contact stated that while driving, the trunk would automatically open. The failure occurred on numerous occasions. The dealer was contacted several times to have the failure repaired however he was advised that the parts to repair the trunk was not available. The contact stated the most recent time that the failure occurred his trunk had opened, causing him to run over an object underneath the vehicle, which caused damage to the brakes and the axel. The contact stated he currently drives with a lock on the trunk to prevent it from opening automatically. The manufacturer was notified of the failure. The mileage failure was 131,000.
The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the trunk inadvertently opened. The contact stated that on several occasions the trunk failed to open as needed. The contact also stated that the vehicle occasionally stalled while stopped at a stop sign or red light. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where the trunk was repaired however, the failure persisted. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was unknown.
I TOOK MY FORD FOCUS 2013 INTO THE FORD DEALERSHIP ON JUNE 2020. THERE WAS A RECALL FOR THE DOOR LATCHES 20S30 CODE. THE DEALERSHIP SAID THEY TOOK CARE OF IT. I JUST CHECKED ONLINE AND ITS HASNT BEEN FIXED. ITS BEEN ALMOST A YEAR AND WEVE BEEN DRIVING IT WITH A NEWBORN BABY NOT KNOWING THAT THEY HAVENT FIXED THE RECALL.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRUNK INTERMITTENTLY FAILED TO UNLOCK WHILE DEPRESSING THE UNLOCK BUTTON. THE CONTACT TOOK THE VEHICLE TO THE FORD STORE MORGAN HILL (17045 CONDIT RD, MORGAN HILL, CA 95037) WHERE HE WAS INFORMED THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V698000 (LATCHES/LOCKS/LINKAGES, STRUCTURE) AND THAT HE HAD TO PAY OUT OF POCKET FOR THE REPAIR. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE VEHICLE HAD WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT AFTER HIS WIFE ENTERED THE VEHICLE, SHE BECAME AWARE THAT THE DRIVER'S SIDE FRONT DOOR FAILED TO LATCH SECURELY WHEN THE DOOR WAS CLOSED. THE CONTACT USED A STRAP TO TIE THE PASSENGER'S AND DRIVER'S SIDE DOOR TOGETHER IN ORDER TO SECURE THE DOOR. OPELIKA FORD (801 COLUMBUS PKWY, OPELIKA, AL 36801, (334) 749-8113) WAS CONTACTED HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 144,188.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT PASSENGER DOOR OPENED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND TIED THE DOOR CLOSED WITH A CORD. THE VEHICLE WAS DRIVEN TO MIKE FITZPATRICK FORD (238 BULLSBORO DR, NEWNAN, GA 30263) WHERE IT WAS DETERMINED THAT THE LATCH ON THE FRONT PASSENGER SIDE DOOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE'S DOOR LATCHES WERE REPAIRED PREVIOUSLY ON AUGUST 3, 2015 AND AUGUST 6, 2017. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE CONTACT ATTEMPTED TO CLOSE THE FRONT DRIVER'S DOOR, IT FAILED TO LATCH AND CLOSE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 90,000.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V643000 (LATCHES/LOCKS/LINKAGES) AND 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. LARSON MOTORS (1801 FRONTAGE RD, NEBRASKA CITY, NE 68410, (402) 873-5507) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AND ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 7 MPH, THE FRONT PASSENGER DOOR OPENED. THE CONTACT HAD TO STOP THE VEHICLE AND HAVE THE PASSENGER HOLD THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO SUNRISE FORD (5435 US-1, FT PIERCE, FL 34982) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED REPLACEMENT. THE CONTACT STATED THAT THE SAME DEALER REPLACED ALL FOUR DOOR LATCHES IN 2017 AS PART OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE RECURRENCE. THE VEHICLE WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
ONE DAY WHILE FILLING CAR UP.. I NOTICED A FEW DROPS OF GAS ON THE GROUND AFTERWARDS. TODAY I WANTED TO ADD $8 TO MY GAS TANK. THE MOMENT I STARTED PUMPING THE GAS STARTED COMING OUT. I TRIED A FEW TIMES TO CONTINUE BUT I KEPT COMING OUT.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V643000 (LATCHES/LOCKS/LINKAGES), 16V698000 (LATCHES/LOCKS/LINKAGES), AND 18V735000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS TAKEN TO FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180) WHERE THEY DID NOT REPAIR ANY OF THE RECALLS FOR REASONS UNKNOWN. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 16V643000 AND 16V698000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V735000.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 50 MPH, THE TRUNK OPENED INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, SECURED THE TRUNK, AND RESUMED DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. *TT CONSUMER STATED ALMOST EVERY TIME SHE DRIVESPASSENGER DOORS OPEN AS WELL AS THE TRUNK. THERE IS A RECALL FOR DOORS BUT NOT THE TRUNK.*JB
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING, THE DRIVER'S SIDE DOOR WOULD LOCK AND UNLOCK WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH IN A PARKING LOT, THE FRONT DRIVER'S DOOR OPENED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE DRIVER'S SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPRING FRACTURED ON THE LATCH. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING UPON ACCELERATION. IN ADDITION, THE REAR PASSENGER DOOR LATCH BECAME UNLATCHED AND THE DOOR OPENED. FURTHERMORE, THE VEHICLE'S TRANSMISSION FAILED DUE TO THE INABILITY TO SHIFT TO SECOND GEAR PROPERLY. BERTWOLFE FORD IN CHARLESTON, WEST VIRGINIA WAS MADE AWARE OF THE SERIES OF FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,000.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (HARPER MOTORS, 4800 N US HIGHWAY 101, EUREKA, CA 95503, (707) 443-7311) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE PENNSKY FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO THE LIMITED NUMBER OF PARTS RECEIVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO NATCHITOCHES FORD LINCOLN (7501 HIGHWAY 1 BYPASS, NATCHITOCHES, LA 71457, (318) 352-3677) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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