2013 Ford Fusion Energi Owner Complaints

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and attempting to turn to the right or left, the steering wheel became stiff, and difficult to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was unaware of what needed to be replaced or repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.

NHTSA ID

11588702

Incident

Mar 1, 2024

Mileage

160,000 mi

The contact owns a 2013 Ford Fusion Energi. The contact stated that after starting the vehicle and shifting into gear, the vehicle failed to respond. While driving, the brake warning light illuminated. The brake pedal was depressed but failed to respond. The vehicle was taken to the local dealer, where it was diagnosed that the circuit was open. The vehicle was repaired, but the failure recurred. While driving, the brake lights illuminated. While making a left turn and slowing down, the became inoperable. The vehicle failed to move forward or backward. The contact called the towing company, who stated that the parking brake had seized. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The failure mileage was approximately 104,150.

NHTSA ID

11546435

Incident

Sep 21, 2023

Mileage

104,150 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE CORD WAS SMOKING AND OVERHEATED WHILE PLUGGED INTO THE WALL OUTLET. THE CORD WAS REPLACED TWICE. SALINAS VALLEY FORD LINCOLN (1100 AUTO CENTER CIR, SALINAS, CA 93907, (831) 444-4444) WAS CALLED AND STATED THAT THE VEHICLE DID NOT HAVE THE ORIGINAL PART FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

NHTSA ID

11278529

Incident

Nov 1, 2018

Mileage

60,000 mi

I TOOK MY VEHICLE TO SPRADLEY FORD DEALERSHIP FOR SERVICE REGARDING RECALLS 16S42 AND 18S24. THE DEALERSHIP REPORTS RESOLVING 16S42 BY SERVICING THE SEAT BELT TENSIONERS. THE DEALERSHIP REFUSED TO ADDRESS RECALL 18S24 BECAUSE I DID NOT HAVE THE CHARGING CABLE INSIDE THE VEHICLE. I SPOKE WITH SERVICE STAFF ON 3 OCCASIONS PRIOR TO PICKING UP MY VEHICLE AND AT NO TIME DID THEY REQUEST OR INFORM ME TO BRING THE CABLE TO THE DEALERSHIP. THE DEALERSHIP MADE NO EFFORT TO REPLACE THE CORD, THERMISTOR OR TRUNK BATTERY HOUSING AS REQUIRED.

NHTSA ID

11217900

Incident

Jun 4, 2019

TPMS SYSTEM FAULT COMES UP SHORTLY AFTER KEY FOBS STOP WORKING TOOK VEHICLE TO A FOR DEALER FOR SERVICE ALL THEY CAN SAY IS THAT IS THE RTM MODULE BUT THEY CANT BE TO SURE ON WHAT IT IS SEEM LIKE THEY DONT KNOW WHATS GOING ON THIS HAS HAPPEN AT TWO FORD DEALERS ALREADY, RESEARCH WAS DONE AND IT SEEM THAT FORD HAD THIS ISSUE WITH LINCOLN MKX

NHTSA ID

11208854

Incident

May 20, 2019

TL* THE CONTACT OWNED A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED INTO ONCOMING TRAFFIC, WHICH LEAD TO A HEAD ON COLLISION. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES, RECEIVED MEDICAL ATTENTION, AND LATER DIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11204438

Incident

Apr 2, 2019

I HAVE ALREADY FILED A COMPLAINT , #11173709, I AM FILING AGAIN BECAUSE I WANTED TO ADD INFORMATION TO THE ORIGINAL COMPLAINT BUT COULD NOT FIND HOW TO DO THAT. THIS IS A 2013 MODEL YEAR CAR THAT WAS PURCHASED NEW FROM THE DEALER IN MARCH 2015. THE CAR HAS BEEN ON THE ROAD FOR LESS THAN FOUR YEARS AND HAS ONLY 34750 MILES. THE STEERING ASSIST HAS FAILED, ALMOST CAUSING A FENDER BENDER IN A PARKING LOT. AFTER RESEARCHING THIS , IT SEEMS TO BE A KNOWN PROBLEM THAT FORD HAS WITH SEVERAL CARS. THE COST FOR REPAIR HAS BEEN ESTIMATED AT 1800.00 PLUS TAX FROM OUR LOCAL FORD DEALER. ANOTHER CONCERN I HAVE IS THAT I BOUGHT TWO OF THESE CARS AT THE SAME TIME AND I AM NOW WAITING FOR THE SECOND CARS STEERING TO FAIL.

NHTSA ID

11174443

Incident

Feb 2, 2019

Mileage

34,750 mi

STEERING ASSIST FAILURE IT SEEMS THAT THERE HAVE BEEN PROBLEMS AND RECALLS WITH THIS STEERING ISSUE HOWEVER THE DEALERSHIP WILL NOT ADDRESS THE PROBLEM

NHTSA ID

11173709

Incident

Feb 2, 2019

Mileage

34,750 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, A CONTINUOUS LOUD HUMMING NOISE WAS DETECTED COMING FROM THE VEHICLE. AN INDEPENDENT MECHANIC DIAGNOSED THAT A PART WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 90,504.

NHTSA ID

11166105

Incident

Jan 2, 2019

Mileage

90,504 mi

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STOPPED IN A PARKING LOT, THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO LATROBE FORD (LOCATED AT 1595 MISSION RD, LATROBE, PA 15650, (724) 537-7723) WHERE IT WAS DIAGNOSED THAT THE TRANS INVERTER CONTROL MODULE NEEDED TO BE REPLACED DUE TO A SHORT CIRCUIT IN THE TRANSMISSION. THE VEHICLE WAS SCHEDULED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000. *TT*JB

NHTSA ID

11160997

Incident

Oct 10, 2018

Mileage

124,000 mi

ACCELERATOR PEDAL SNAPPED WHILE DRIVING ON HIGHWAY

NHTSA ID

11150013

Incident

Nov 7, 2018

Mileage

81,000 mi

CAR WOULD NOT START WITH KEY IN IGNITION; JUMPED 12V BATTERY TO TAKE TO DEALER. 12V BATTERY REPLACED 3/20/18 ($210). ON 6/10/2018, AGAIN, CAR WOULD NOT START. WAS TOLD BY DEALER THEY DIDN'T KNOW WHY NEW BATTERY NOT WORKING; REPLACED, 12V AGAIN ($0 UNDER WARRANTY). ON 7/19/2018, AGAIN, VEHICLE NOT STARTING; ABSOLUTELY NO ELECTRONIC DISPLAY IN DASH, THEREFORE, LOOKS TO BE 12V BATTERY PROBLEM, AGAIN. THIS VEHICLE APPEARS TO HAVE A PROBLEM W/ ABILITY TO MAINTAIN 12V BATTERY CHARGED AND SYSTEM INOPERABLE EVEN AFTER NEW BATTERY REPLACEMENT.

NHTSA ID

11112933

Incident

Mar 20, 2018

Mileage

63,264 mi

ON NUMEROUS OCCASIONS, I HAVE EXPERIENCED A MOMENTARY LOSS OF CONTROL OF MY CAR WHEN BRAKING. THE CAR ACCELERATES MOMENTARILY AFTER THE BRAKES ENGAGE AND I HAVE TAKEN MY FOOT OFF OF THE ACCELERATOR. THIS PROBLEM OCCURS WHEN DECELERATING AROUND A CURVE , DRIVING DOWNHILL, OR WHEN DECELERATING OVER A BUMP OR OTHER AREA OF RAISED PAVEMENT LIKE MY DRIVEWAY. THESE INSTANCES HAVE OCCURRED ON CITY STREETS, AT SPEEDS UNDER 40 MPH. WHEN IT OCCURS IT FEELS AS IF THE CAR IS ACCELERATING. I WOULD ALSO DESCRIBE THE FEELING AS A SURGE, EVEN THOUGH THE CAR IS BRAKING, AND SHOULD BE SLOWING. I HAVE ALSO DESCRIBED THIS AS A FEELING THAT THE BRAKES SLIP OR STOP WORKING MOMENTARILY AND THEN RE-ENGAGE. THE EXPERIENCE IS FRIGHTENING, AND I AM CONCERNED THAT THE CAR COULD SURGE FORWARD WHILE I AM BRAKING AND RESULT IN A COLLISION OR INJURIES. THE CAR CURRENTLY HAS 26,000 MILES AND I HAVE TAKEN THE CAR IN FOR SERVICE REGULARLY. THESE SURGES RECENTLY HAVE SEEMED LONGER IN DURATION MORE RECENTLY. I HAVE NOTED THIS CONCERN TO MY FORD DEALER AND ASKED THEM TO CHECK THE BRAKES FOR PROBLEMS. THE DEALERSHIP HAS TOLD ME THAT THEY COULD NOT REPLICATE THE SURGE OR SKIDDING SENSATION. THIS IS NOT A SAFE CONDITION.

NHTSA ID

11096454

Incident

May 15, 2018

Mileage

26,000 mi

MY SISTER SENT ME A RECALL NOTICE, IT WASN'T PERTAINING TO MY VEHICLE, BUT I WENT ALONG AND MADE SURE TO LOOK UP MINE ALSO. UPON REVIEWING MY INFORMATION, I WAS SOLD A VEHICLE I BELIEVE SHOULD HAVE NEVER LEFT THE LOT, SINCE THERE WERE RECALLS DATING FROM 2014 AND I BOUGHT THE VEHICLE IN 2017. I CALLED FORD THEY TOLD ME PARTS WEREN'T IN AND THAT I WOULD HAVE TO WAIT, AND THAT ONE PROBLEM OCCURS WHEN YOU LIVE IN HEAVILY SALTED AREAS, I RESPONDED WITH HELLO LADY, I DO LIVE IN CT WHERE IT CONSTANTLY SNOWS. I HAVE EXPERIENCED WHY THESE WOULD BE RECALLS SO FAR SUCH AS THE DOOR LATCH AND THE RESTRAINTS, BUT WITH SUCH GRAVE RECALLS AS THESE WHY WAS IT ALLOWED TO BE SOLD OFF THE LOT WITHOUT HAVING THE RECALLS CHECKED FIRST?

NHTSA ID

11090126

Incident

Apr 2, 2018

WHILE BRAKING USING LIGHT TO MEDIUM PRESSURE (AND, THUS, WHILE THE CAR IS USING REGENERATIVE BRAKING), IF I HIT A POTHOLE OR BUMP JUST RIGHT, THE CAR WILL SURGE FORWARD AS IF THE ACCELERATOR WAS PUSHED. (AND, OF COURSE IT WASN'T.) THE PROBLEM IS RELATIVELY INTERMITTENT, BUT THAT DOESN'T MEAN IT IS NONEXISTENT. QUITE THE OPPOSITE; IT CAN BE RECREATED AS LONG AS THE CONDITIONS ARE CORRECT (AS DESCRIBED ABOVE). EVEN WHEN YOU RECREATE THE EXACT CONDITIONS, IT IS STILL INTERMITTENT (BUT, AGAIN, THAT DOESN'T MEAN NONEXISTENT). FORD HAS LOOKED AT THE PROBLEM REPEATEDLY AND DEEMED IT "UNABLE TO RECREATE." THIS IS A FALSEHOOD; THE PROBLEM WAS RECREATED ONCE WITH A DEALER DRIVING THE CAR. ALSO, FORD GAVE ME A DATA RECORDER UNIT AND, USING THAT, I WAS ABLE TO RECREATE THE PROBLEM WHILE THE RECORDER RAN. WHEN THEY RETRIEVED THE DATA, FORD CLAIMED THE CAR "PERFORMED AS EXPECTED." FORD REFUSED TO EXPLAIN WHETHER THAT MEANT THE CAR DID NOT SURGE OR WHETHER IT APPEARED TO SURGE, BUT THE SURGE APPEARED TO BE CALLED FOR. FORD REFUSED TO RELEASE THE RAW "FLIGHT RECORDER" DATA TO ME. FORD REFUSES TO FURTHER ADDRESS THIS PROBLEM. OUT-OF-CONTROL SURGING IS A DANGEROUS AND SERIOUS PROBLEM AND THIS PROBLEM REMAINS UNRESOLVED. I HAVE DOCUMENT EVERY STEP OF THE WAY AS I HAVE ATTEMPTED TO RESOLVE THIS. I ATTACH BELOW A LETTER I WROTE A YEAR AGO THAT BOTH DETAILS WHAT I HAD BEEN THROUGH AND THE PROBLEM ITSELF. I WOULD BE HAPPY TO PROVIDE MUCH MORE. THE DATE I PUT BELOW IS ONLY AN APPROXIMATION. I'M NOT SURE EXACTLY WHEN IT STARTED, BUT IT HAS BEEN GOING ON FOR YEARS.

NHTSA ID

11081380

Incident

Jan 1, 2015

Mileage

15,000 mi

TAKATA RECALL I BOUGHT A USED CAR FROM IN HOUSE AUTO FINANCE IN HAWTHORNE,CA. DATE OF PURCHASE 12/30/17. I COMPLAIN AND ASKED DEALER STEVE TO FIX THE NOTICED JERKING AS I PULL OFF TO DRIVE OR COME TO A STOP. THEY SPEAKING ON THE MECHANIC THAT WORKS ON GROUNDS MANUEL, SAID IT ONLY GOT AN OIL CHANGE BECAUSE THATS WHAT WAS NEEDED ON THE CAR. THIS WAS IN JANUARYJANUARY. THEN I COMPLAINED AGAIN ABOUT THE SAME PROBLEM AND THE TWO MEN TOLD ME TO BRING IT BACK BUT THE MECHANIC WASNT THERE BUT SET A TIME AND DATE TO COME HE WASN'T THERE. THE THINGS NOTICED ON THE CAR WHEN I GOT IT LOOKED AT THE BREAK PADS IN THE REAR WERE GONE THE BREAK PADS IN THE FRONT IS WORN OUT THE MOTOR MOUNTS NEEDED TO BE REPLACED BUT ONLY TWO WERE NOT THE TRANSMISSION MOTOR MOUNT THE TIRES KEPT HAVING A FLAT THEY ONLY PATCHED IT. I HAVE A 7 MONTH OLD AND BEEN TRYING TO GET THIS CAR FIXED SINCE JANUARY. THE DEALERSHIP WILL FIX PARTIALLY OF THE THINGS MENTIONED BUT NOT FULLY. THEN HE TOLD ME TODAY HE'S NOT FIXING THE CAR. I'LL DRIVE IT ON THE STREET AND IT'LL JERK. I'LL PULL OFF FROM A STOP LIGHT IT'LL JERK. THE TIRE IN THE BACK DRIVER SIDE GOT FLAT. THE TIRE ON DRIVER SIDE IN FRONT GOT FLAT.

NHTSA ID

11078941

Incident

Jan 12, 2018

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STATIONARY, THE MIDDLE SECOND ROW SEAT BELT SEIZED AND THE CONTACT COULD NOT UNLATCH THE SEAT BELT FOR A PERIOD OF TIME. KEN GRODY FORD IN BUENA PARK, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

NHTSA ID

11072749

Incident

Feb 10, 2018

Mileage

63,000 mi

LOSS OF STEERING. STEERING GEAR FAILED AT 51,536 MILES. VEHICLE WAS PARKED IN GARAGE. TURNED THE VEHICLE ON AND THERE WAS A MESSAGE INDICATING A PROBLEM AND THE STEERING WHEEL WOULD NOT TURN. COMPLETELY LOSING STEERING WHEEL AT SUCH LOW MILEAGE IS DEEP CAUSE FOR CONCERN FOR A VEHICLE THAT IS 5 YEARS OLD.

NHTSA ID

11054897

Incident

Dec 9, 2017

Mileage

51,536 mi

THE DRIVERS SIDE HOOD LATCH THAT HAS A MICRO SWITCH TO WARN IF THE HOOD IS OPEN TO SAFETY LATCH. MY ISSUE IS THE WARNING WILL NOT SHUT OFF. PROFESSIONALS CHECKED IT AND CANNOT SOLVE THE PROBLEM. IT SEEMS TO BE RELATED TO A COMPUTER ISSUE ? CAR WAS AND IS IS STATIONARY.I READ SEVERAL OTHERS WITH THIS SAME PROBLEM AND RECEIVED SOME BAD ADVICE ,LIKE CUTTING WIRES ETC.

NHTSA ID

11048469

Incident

Nov 9, 2017

Mileage

79,000 mi

MY CAR IS 4 YEARS OLD WITH 35,200 MILES ON IT. MY CENTER CONSOLE SCREEN STOPPED WORKING. BECAUSE OF THE DESIGN OF THE CAR I NO LONGER CAN OPERATE THE SYNC INTERFACE, SOUND, NAVIGATION, PHONE INTERFACE AND LIMITED CONTROL OF HEATING AND COOLING IN THE CABIN. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THE DIAGNOSIS IS A FAILED APIM. INTERESTINGLY FORD HAS GIVEN EXTENDED WARRANTY STATUS FOR THIS VERY ISSUE WITH 2013 FORD FUSIONS BUT IT DOES NOT APPLY TO MY VIN. IT'S OBVIOUSLY THE SAME ISSUE BUT NO ONE HAS EXTENDED THE COVERAGE TO MY VEHICLE. WHAT CAN BE DONE TO CORRECT THIS OMISSION?

NHTSA ID

11045962

Incident

Nov 7, 2017

Mileage

35,200 mi

DRIVING ON CITY STREET AND PASSENGER'S DOOR FLUNG OPEN WHEN I MADE A RIGHT TURN. I PULLED OVER AND TRIED TO SHUT & LOCK DOOR, HOWEVER IT WOULD NOT LATCH. AFTER RESEARCHING FOUND A RECALL ON LATCH DOORS OF THIS MODEL FORD (RECALL REFERENCE #15S16), HOWEVER MY VIN # WAS NOT ON RECALL. CONTACTED FORD DEALERSHIP AND FORD CUSTOMER SERVICE AND EVEN THOUGH THIS EXACT PROBLEM WAS WHY THE RECALL WAS ISSUED, THEY WOULD NOT HONOR THE RECALL. WITH RESEARCH I FOUND THAT MY VEHICLE WAS MADE IN THE HERMOSILLO ASSEMBLY PLANT WHICH IS ONE OF THE PLANTS THE FAULTY PARTS CAME FROM. I WAS CHARGED $539.99 TO REPAIR DOOR. MY CAR IS ONLY 4 YEARS OLD AND I BELIEVE THAT THE RECALL SHOULD HAVE BEEN EXTENDED TO ME. I HAVE NEVER OWNED A VEHICLE THAT THE LATCH MALFUNCTIONED LIKE THIS NO MATTER HOW OLD IT WAS. I WOULD LIKE TO HAVE THIS VEHICLE ADDED TO RECALL SO THAT I CAN RECOUP MY MONEY AND HAVE ALL THE OTHER DOOR LATCHES REPLACED FOR SAFETY.

NHTSA ID

11034381

Incident

Oct 5, 2017

Mileage

80,000 mi

REAR PASSENGER DOOR WILL NOT LATCH WHEN WAS PARK. CANNOT CLOSE DOOR.

NHTSA ID

11016358

Incident

Aug 19, 2017

Mileage

54,000 mi

I WAS MAKING RIGHT TURN FROM ON ROAD TO ANOTHER. AS I STARTED TO BRING THE STEERING BACK TO CENTER IT LOCKED. IT TOOK AN AMAZING AMOUNT OF FORCE TO MOVE THE STEERING WHEEL BACK TO CENTER. IF MY WIFE WERE DRIVING THE CAR I AM SURE SHE WOULD NOT HAVE BEEN ABLE TO DO SO. I HAVE DRIVEN MAY BIG TRUCKS AND HAVE HAD POWER STEERING FAILURES BEFORE. THE FORCE REQUIRED TO MOVE THE STEERING IN MY SMALL FUSION AFTER IT FAILED WAS 4 TO 5 TIMES AS HARD AS ANY TRUCK THAT I HAVE DRIVEN WITH FAILED POWER STEERING. IF THESE UNITS FAIL THE FORCE REQUIRED TO STEER SHOULD NOT BE THIS MUCH. THIS IS A UNSAFE DESIGN, FORD DID NOT TAKE INTO ACCOUNT THAT FAILURES HAPPEN AND WHEN THEY DO THE STEERING SYSTEM SHOULD STILL BE REASONABLY USABLE WHICH IT ISN'T.

NHTSA ID

11011437

Incident

Jul 28, 2017

Mileage

69,000 mi

REAR PASSENGER DOOR LATCH ON VEHICLE BROKE, CAUSING DOOR TO FLY OPEN WHILE DRIVING. WITHIN 24 HOURS, DRIVER DOOR LATCH SUFFERED THE SAME FAILURE. DOORS ARE OPEN AT ALL TIMES, AND CANNOT BE LATCHED. CUSTOMER BELIEVED THE PROBLEM TO BE COVERED BY THE RECALL OF OTHER 2013 FUSION VEHICLES FOR THE SAME ISSUE, BUT WAS INFORMED THAT THE ENERGI WAS NOT PART OF THAT RECALL.

NHTSA ID

10999998

Incident

Jun 16, 2017

Mileage

45,000 mi

THE CAR STOPS, A LIGHT TURN ON THAT SAID "STOP SAFETY KNOW " YOU TURN ON THE CAR AND IT STAYS ON FOR 10 SECONDS AND TURNS OFF AGAIN

NHTSA ID

10983651

Incident

May 4, 2017

Mileage

42,000 mi