2013 Ford Fusion Energi Problems

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds and attempting to turn to the right or left, the steering wheel became stiff, and difficult to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was unaware of what needed to be replaced or repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.

I HAVE ALREADY FILED A COMPLAINT , #11173709, I AM FILING AGAIN BECAUSE I WANTED TO ADD INFORMATION TO THE ORIGINAL COMPLAINT BUT COULD NOT FIND HOW TO DO THAT. THIS IS A 2013 MODEL YEAR CAR THAT WAS PURCHASED NEW FROM THE DEALER IN MARCH 2015. THE CAR HAS BEEN ON THE ROAD FOR LESS THAN FOUR YEARS AND HAS ONLY 34750 MILES. THE STEERING ASSIST HAS FAILED, ALMOST CAUSING A FENDER BENDER IN A PARKING LOT. AFTER RESEARCHING THIS , IT SEEMS TO BE A KNOWN PROBLEM THAT FORD HAS WITH SEVERAL CARS. THE COST FOR REPAIR HAS BEEN ESTIMATED AT 1800.00 PLUS TAX FROM OUR LOCAL FORD DEALER. ANOTHER CONCERN I HAVE IS THAT I BOUGHT TWO OF THESE CARS AT THE SAME TIME AND I AM NOW WAITING FOR THE SECOND CARS STEERING TO FAIL.

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE CORD WAS SMOKING AND OVERHEATED WHILE PLUGGED INTO THE WALL OUTLET. THE CORD WAS REPLACED TWICE. SALINAS VALLEY FORD LINCOLN (1100 AUTO CENTER CIR, SALINAS, CA 93907, (831) 444-4444) WAS CALLED AND STATED THAT THE VEHICLE DID NOT HAVE THE ORIGINAL PART FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

I TOOK MY VEHICLE TO SPRADLEY FORD DEALERSHIP FOR SERVICE REGARDING RECALLS 16S42 AND 18S24. THE DEALERSHIP REPORTS RESOLVING 16S42 BY SERVICING THE SEAT BELT TENSIONERS. THE DEALERSHIP REFUSED TO ADDRESS RECALL 18S24 BECAUSE I DID NOT HAVE THE CHARGING CABLE INSIDE THE VEHICLE. I SPOKE WITH SERVICE STAFF ON 3 OCCASIONS PRIOR TO PICKING UP MY VEHICLE AND AT NO TIME DID THEY REQUEST OR INFORM ME TO BRING THE CABLE TO THE DEALERSHIP. THE DEALERSHIP MADE NO EFFORT TO REPLACE THE CORD, THERMISTOR OR TRUNK BATTERY HOUSING AS REQUIRED.

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STOPPED IN A PARKING LOT, THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO LATROBE FORD (LOCATED AT 1595 MISSION RD, LATROBE, PA 15650, (724) 537-7723) WHERE IT WAS DIAGNOSED THAT THE TRANS INVERTER CONTROL MODULE NEEDED TO BE REPLACED DUE TO A SHORT CIRCUIT IN THE TRANSMISSION. THE VEHICLE WAS SCHEDULED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000. *TT*JB

WHILE BRAKING USING LIGHT TO MEDIUM PRESSURE (AND, THUS, WHILE THE CAR IS USING REGENERATIVE BRAKING), IF I HIT A POTHOLE OR BUMP JUST RIGHT, THE CAR WILL SURGE FORWARD AS IF THE ACCELERATOR WAS PUSHED. (AND, OF COURSE IT WASN'T.) THE PROBLEM IS RELATIVELY INTERMITTENT, BUT THAT DOESN'T MEAN IT IS NONEXISTENT. QUITE THE OPPOSITE; IT CAN BE RECREATED AS LONG AS THE CONDITIONS ARE CORRECT (AS DESCRIBED ABOVE). EVEN WHEN YOU RECREATE THE EXACT CONDITIONS, IT IS STILL INTERMITTENT (BUT, AGAIN, THAT DOESN'T MEAN NONEXISTENT). FORD HAS LOOKED AT THE PROBLEM REPEATEDLY AND DEEMED IT "UNABLE TO RECREATE." THIS IS A FALSEHOOD; THE PROBLEM WAS RECREATED ONCE WITH A DEALER DRIVING THE CAR. ALSO, FORD GAVE ME A DATA RECORDER UNIT AND, USING THAT, I WAS ABLE TO RECREATE THE PROBLEM WHILE THE RECORDER RAN. WHEN THEY RETRIEVED THE DATA, FORD CLAIMED THE CAR "PERFORMED AS EXPECTED." FORD REFUSED TO EXPLAIN WHETHER THAT MEANT THE CAR DID NOT SURGE OR WHETHER IT APPEARED TO SURGE, BUT THE SURGE APPEARED TO BE CALLED FOR. FORD REFUSED TO RELEASE THE RAW "FLIGHT RECORDER" DATA TO ME. FORD REFUSES TO FURTHER ADDRESS THIS PROBLEM. OUT-OF-CONTROL SURGING IS A DANGEROUS AND SERIOUS PROBLEM AND THIS PROBLEM REMAINS UNRESOLVED. I HAVE DOCUMENT EVERY STEP OF THE WAY AS I HAVE ATTEMPTED TO RESOLVE THIS. I ATTACH BELOW A LETTER I WROTE A YEAR AGO THAT BOTH DETAILS WHAT I HAD BEEN THROUGH AND THE PROBLEM ITSELF. I WOULD BE HAPPY TO PROVIDE MUCH MORE. THE DATE I PUT BELOW IS ONLY AN APPROXIMATION. I'M NOT SURE EXACTLY WHEN IT STARTED, BUT IT HAS BEEN GOING ON FOR YEARS.

The contact owns a 2013 Ford Fusion Energi. The contact stated that after starting the vehicle and shifting into gear, the vehicle failed to respond. While driving, the brake warning light illuminated. The brake pedal was depressed but failed to respond. The vehicle was taken to the local dealer, where it was diagnosed that the circuit was open. The vehicle was repaired, but the failure recurred. While driving, the brake lights illuminated. While making a left turn and slowing down, the became inoperable. The vehicle failed to move forward or backward. The contact called the towing company, who stated that the parking brake had seized. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact stated that the failure was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The failure mileage was approximately 104,150.

ON NUMEROUS OCCASIONS, I HAVE EXPERIENCED A MOMENTARY LOSS OF CONTROL OF MY CAR WHEN BRAKING. THE CAR ACCELERATES MOMENTARILY AFTER THE BRAKES ENGAGE AND I HAVE TAKEN MY FOOT OFF OF THE ACCELERATOR. THIS PROBLEM OCCURS WHEN DECELERATING AROUND A CURVE , DRIVING DOWNHILL, OR WHEN DECELERATING OVER A BUMP OR OTHER AREA OF RAISED PAVEMENT LIKE MY DRIVEWAY. THESE INSTANCES HAVE OCCURRED ON CITY STREETS, AT SPEEDS UNDER 40 MPH. WHEN IT OCCURS IT FEELS AS IF THE CAR IS ACCELERATING. I WOULD ALSO DESCRIBE THE FEELING AS A SURGE, EVEN THOUGH THE CAR IS BRAKING, AND SHOULD BE SLOWING. I HAVE ALSO DESCRIBED THIS AS A FEELING THAT THE BRAKES SLIP OR STOP WORKING MOMENTARILY AND THEN RE-ENGAGE. THE EXPERIENCE IS FRIGHTENING, AND I AM CONCERNED THAT THE CAR COULD SURGE FORWARD WHILE I AM BRAKING AND RESULT IN A COLLISION OR INJURIES. THE CAR CURRENTLY HAS 26,000 MILES AND I HAVE TAKEN THE CAR IN FOR SERVICE REGULARLY. THESE SURGES RECENTLY HAVE SEEMED LONGER IN DURATION MORE RECENTLY. I HAVE NOTED THIS CONCERN TO MY FORD DEALER AND ASKED THEM TO CHECK THE BRAKES FOR PROBLEMS. THE DEALERSHIP HAS TOLD ME THAT THEY COULD NOT REPLICATE THE SURGE OR SKIDDING SENSATION. THIS IS NOT A SAFE CONDITION.

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, A CONTINUOUS LOUD HUMMING NOISE WAS DETECTED COMING FROM THE VEHICLE. AN INDEPENDENT MECHANIC DIAGNOSED THAT A PART WITHIN THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 90,504.

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STOPPED IN A PARKING LOT, THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO LATROBE FORD (LOCATED AT 1595 MISSION RD, LATROBE, PA 15650, (724) 537-7723) WHERE IT WAS DIAGNOSED THAT THE TRANS INVERTER CONTROL MODULE NEEDED TO BE REPLACED DUE TO A SHORT CIRCUIT IN THE TRANSMISSION. THE VEHICLE WAS SCHEDULED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000. *TT*JB

ACCELERATOR PEDAL SNAPPED WHILE DRIVING ON HIGHWAY

WHILE BRAKING USING LIGHT TO MEDIUM PRESSURE (AND, THUS, WHILE THE CAR IS USING REGENERATIVE BRAKING), IF I HIT A POTHOLE OR BUMP JUST RIGHT, THE CAR WILL SURGE FORWARD AS IF THE ACCELERATOR WAS PUSHED. (AND, OF COURSE IT WASN'T.) THE PROBLEM IS RELATIVELY INTERMITTENT, BUT THAT DOESN'T MEAN IT IS NONEXISTENT. QUITE THE OPPOSITE; IT CAN BE RECREATED AS LONG AS THE CONDITIONS ARE CORRECT (AS DESCRIBED ABOVE). EVEN WHEN YOU RECREATE THE EXACT CONDITIONS, IT IS STILL INTERMITTENT (BUT, AGAIN, THAT DOESN'T MEAN NONEXISTENT). FORD HAS LOOKED AT THE PROBLEM REPEATEDLY AND DEEMED IT "UNABLE TO RECREATE." THIS IS A FALSEHOOD; THE PROBLEM WAS RECREATED ONCE WITH A DEALER DRIVING THE CAR. ALSO, FORD GAVE ME A DATA RECORDER UNIT AND, USING THAT, I WAS ABLE TO RECREATE THE PROBLEM WHILE THE RECORDER RAN. WHEN THEY RETRIEVED THE DATA, FORD CLAIMED THE CAR "PERFORMED AS EXPECTED." FORD REFUSED TO EXPLAIN WHETHER THAT MEANT THE CAR DID NOT SURGE OR WHETHER IT APPEARED TO SURGE, BUT THE SURGE APPEARED TO BE CALLED FOR. FORD REFUSED TO RELEASE THE RAW "FLIGHT RECORDER" DATA TO ME. FORD REFUSES TO FURTHER ADDRESS THIS PROBLEM. OUT-OF-CONTROL SURGING IS A DANGEROUS AND SERIOUS PROBLEM AND THIS PROBLEM REMAINS UNRESOLVED. I HAVE DOCUMENT EVERY STEP OF THE WAY AS I HAVE ATTEMPTED TO RESOLVE THIS. I ATTACH BELOW A LETTER I WROTE A YEAR AGO THAT BOTH DETAILS WHAT I HAD BEEN THROUGH AND THE PROBLEM ITSELF. I WOULD BE HAPPY TO PROVIDE MUCH MORE. THE DATE I PUT BELOW IS ONLY AN APPROXIMATION. I'M NOT SURE EXACTLY WHEN IT STARTED, BUT IT HAS BEEN GOING ON FOR YEARS.

THE 2013 FORD FUSION LOST POWER AND SHUT-OFF WHILE SITTING IN THE DRIVEWAY. THE CAR WAS STARTED AGAIN AND BY THE TIME I MADE IT TO THE END OF DRIVEWAY AT THE SPEED OF 5 MPH, THE CAR SHUT-OFF BEFORE I COULD MAKE IT ONTO THE STREET. THERE WERE NO WARNING LIGHTS OR INDICATORS ON THE DASH WHEN THE CAR LOST POWER. *TR

ENGINE LIGHT WENT ON. BROUGHT CAR TO FORD. DIAGNOSTIC TESTING SHOWED PROBLEM TO BE W/ THE FUEL SYSTEM. SINCE FIRST NOTED BACK IN OCTOBER 2013, LIGHT WOULD COME ON MULTIPLE TIMES AND ASSOCIATED W/ FUELING THE CAR W/ GAS. WENT ON FORD'S WEB FORUM SITE AND HAVE SEEN OTHER 2013 FUSION OWNERS W/ THE SAME PROBLEM. FORD STATED THEY WOULD CHANGE THE ENTIRE FUEL SYSTEM IF THE LIGHT WERE TO COME ON AGAIN. WE WILL BRING BACK THE CAR TO FORD NEXT WEEK FOR SERVICE TO TAKE CARE OF THE PROBLEM. *TR

DRIVING ON CITY STREET AND PASSENGER'S DOOR FLUNG OPEN WHEN I MADE A RIGHT TURN. I PULLED OVER AND TRIED TO SHUT & LOCK DOOR, HOWEVER IT WOULD NOT LATCH. AFTER RESEARCHING FOUND A RECALL ON LATCH DOORS OF THIS MODEL FORD (RECALL REFERENCE #15S16), HOWEVER MY VIN # WAS NOT ON RECALL. CONTACTED FORD DEALERSHIP AND FORD CUSTOMER SERVICE AND EVEN THOUGH THIS EXACT PROBLEM WAS WHY THE RECALL WAS ISSUED, THEY WOULD NOT HONOR THE RECALL. WITH RESEARCH I FOUND THAT MY VEHICLE WAS MADE IN THE HERMOSILLO ASSEMBLY PLANT WHICH IS ONE OF THE PLANTS THE FAULTY PARTS CAME FROM. I WAS CHARGED $539.99 TO REPAIR DOOR. MY CAR IS ONLY 4 YEARS OLD AND I BELIEVE THAT THE RECALL SHOULD HAVE BEEN EXTENDED TO ME. I HAVE NEVER OWNED A VEHICLE THAT THE LATCH MALFUNCTIONED LIKE THIS NO MATTER HOW OLD IT WAS. I WOULD LIKE TO HAVE THIS VEHICLE ADDED TO RECALL SO THAT I CAN RECOUP MY MONEY AND HAVE ALL THE OTHER DOOR LATCHES REPLACED FOR SAFETY.

REAR PASSENGER DOOR WILL NOT LATCH WHEN WAS PARK. CANNOT CLOSE DOOR.

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE CORD WAS SMOKING AND OVERHEATED WHILE PLUGGED INTO THE WALL OUTLET. THE CORD WAS REPLACED TWICE. SALINAS VALLEY FORD LINCOLN (1100 AUTO CENTER CIR, SALINAS, CA 93907, (831) 444-4444) WAS CALLED AND STATED THAT THE VEHICLE DID NOT HAVE THE ORIGINAL PART FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 60,000.

TPMS SYSTEM FAULT COMES UP SHORTLY AFTER KEY FOBS STOP WORKING TOOK VEHICLE TO A FOR DEALER FOR SERVICE ALL THEY CAN SAY IS THAT IS THE RTM MODULE BUT THEY CANT BE TO SURE ON WHAT IT IS SEEM LIKE THEY DONT KNOW WHATS GOING ON THIS HAS HAPPEN AT TWO FORD DEALERS ALREADY, RESEARCH WAS DONE AND IT SEEM THAT FORD HAD THIS ISSUE WITH LINCOLN MKX

MY SISTER SENT ME A RECALL NOTICE, IT WASN'T PERTAINING TO MY VEHICLE, BUT I WENT ALONG AND MADE SURE TO LOOK UP MINE ALSO. UPON REVIEWING MY INFORMATION, I WAS SOLD A VEHICLE I BELIEVE SHOULD HAVE NEVER LEFT THE LOT, SINCE THERE WERE RECALLS DATING FROM 2014 AND I BOUGHT THE VEHICLE IN 2017. I CALLED FORD THEY TOLD ME PARTS WEREN'T IN AND THAT I WOULD HAVE TO WAIT, AND THAT ONE PROBLEM OCCURS WHEN YOU LIVE IN HEAVILY SALTED AREAS, I RESPONDED WITH HELLO LADY, I DO LIVE IN CT WHERE IT CONSTANTLY SNOWS. I HAVE EXPERIENCED WHY THESE WOULD BE RECALLS SO FAR SUCH AS THE DOOR LATCH AND THE RESTRAINTS, BUT WITH SUCH GRAVE RECALLS AS THESE WHY WAS IT ALLOWED TO BE SOLD OFF THE LOT WITHOUT HAVING THE RECALLS CHECKED FIRST?

TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STATIONARY, THE MIDDLE SECOND ROW SEAT BELT SEIZED AND THE CONTACT COULD NOT UNLATCH THE SEAT BELT FOR A PERIOD OF TIME. KEN GRODY FORD IN BUENA PARK, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.

TL* THE CONTACT OWNED A 2013 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE WAS PUSHED INTO ONCOMING TRAFFIC, WHICH LEAD TO A HEAD ON COLLISION. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES, RECEIVED MEDICAL ATTENTION, AND LATER DIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.