Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 33 NHTSA owner-reported complaints for the 2014 Ford Fusion Energi. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 33 · page 1 of 2
The car is suffering random shutdown and intermittent times. The battery is no longer holding a charge and when it shuts down this places me at extreme risk. Ford is unable to fix it so this is no longer happening without replacing the High Voltage battery - battery from ford alone is 11k. I cannot be the only one who is dealing with this car doing this.
The contact owns a 2014 Ford Fusion Energi. The contact stated that the rear passenger’s and driver’s side seat belts failed to latch securely. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN for the failure. The vehicle was not repaired. The failure mileage was approximately 40,000.
The contact owns a 2014 Ford Fusion Energi. The contact stated that after parking and turning off the vehicle, the vehicle started rolling backward. The contact could hear an abnormal metal grinding sound. The vehicle then stopped independently. Upon starting the vehicle and attempting to drive, the vehicle failed to move. The vehicle was towed to the local dealer where the battery was replaced. The vehicle was then towed to a second dealer, Lance Cunningham Ford (4101 Clinton Hwy, Knoxville, TN 37912), where it was diagnosed that the transmission needed to be replaced. The dealer advised the contact that he had to pay out of pocket for the repair. The vehicle had been at the dealer since February. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2014 Ford Fusion Energi. The contact stated that while her husband was driving approximately 30 MPH, the vehicle lost power steering functionality. The contact’s husband stated that the steering wheel was not responding and required added force to turn the steering wheel. Additionally, the vehicle lunged forward in the direction he was steering. The contact stated that the steering warning light was illuminated. The contact was able to drive the vehicle to his residence. The contact had the vehicle towed to an independent mechanic who diagnosed that the steering module needed to be replaced and programmed. The vehicle had been repaired. The contact's husband stated that the steering failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
The contact owns a 2014 Ford Fusion Energi. The contact stated while placing items in the vehicle, she noticed that the brake lights were not illuminated on the instrument. The vehicle was towed to an unknown dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 75,792.
TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER, AND SEVERAL ELECTRICAL FUNCTIONS. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPA FORD (570 SOSCOL AVE, NAPA, CA 94559, (707) 255-2580) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE MANUFACTURER SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
DRIVING AT A HIGH RATE OF SPEED ON THE HIGHWAY AND "CHECK ADVANCTRACK" AND "POWER HILL ASSIST NOT AVAILABLE" LIGHT ILLUMINATED. CAR BECAME VERY HARD TO STEER. LOST CONTROL AND SKID TO THE SIDE OF ROAD. INTERNAL STEERING GEAR FAILURE WAS CAUSE OF ISSUE.
TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. WHILE PARKING THE VEHICLE, IT FAILED TO STOP AND PROCEEDED FORWARD. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE FAILED TO START AND WAS TOWED TO BOB ALLEN FORD (LOCATED AT 9239 METCALF AVE, OVERLAND PARK, KS 66212, (913) 381-3000) WHERE IT WAS DIAGNOSED THAT THE BUSHING CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,710.
FORD DENIED MY RECALL ON MY VEHICLE CHARGING CABLE AS IT INDICATED THAT IT IS ONLY WORKING TO REPAIR FORD FOCUS ELECTRIC VEHICLE CHARGING CORDS. MY CORD OVERHEATED, DAMAGING MY GARAGE ELECTRICAL OUTLET. MANUFACTURER RECALL NUMBER18S24 NHTSA RECALL NUMBER18V592
I HAPPENED TO BE DRIVING AT THE TIME OF THE INCIDENT, WHEN MY CAR BEGAN TO RUN HOT. I SAW THERE WAS A RECALL ON THE PART THAT WAS CAUSING THE CAR TO RUN HOT BUT WHEN I BROUGHT IT TO THE DEALER ATTENTION THEY DIDN'T HAVE RECALL INFORMATION FOR MY VEHICLE BUT FOR OTHERS VEHICLES, ALSO SINCE THEY CLAIM TO NOT HAVE RECALL ON JUST MINES THEY ALSO DIDN'T HAVE MEANS TO PROVIDING A PART FOR ME TO PURCHASE BUT TOLD ME TO LOOK IN JUNKYARD. I RECENTLY WAS AT THE DEALERSHIP TWO MONTHS BEFORE THE INCIDENT FOR ALMOST A TOTAL OF EIGHT RECALLS THAT NEEDED TO BE DONE THEY FIXED THEM AND I WAS HAPPY BUT THE NEXT DAY COMES AROUND AND THE INFORMATION LIGHT COMES ON SAYING SEE DEALER SO I WENT BACK AND THEY WANTED TO CHARGE ME FOR SOMETHING THEY JUST EXAMINED. I JUST WANT TO BE SAFE IN MY CAR AGAIN OR JUST TAKE CAR OFF MARKET PLEASE TO MUCH GOING ON AS FAR AS RECALLS FOR THIS MODEL FORD FUSION TITANIUM 14 ENERGI
TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. THE CONTACT STATED THAT HE WAS UNABLE TO CHARGE THE VEHICLE DUE TO LACK OF PARTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT: ELECTRICAL). THE CONTACT CALLED CREST FORD AT 888-614-2160 (LOCATED AT 26333 VAN DYKE AVE, CENTER LINE, MI 48015) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 52,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *JS
AIRBAG LIGHT HAS BEEN CONSTANTLY ILLUMINATED SINCE ONE WEEK AGO SUNDAY. THERE SEEMS TO BE AN ELECTRICAL PROBLEM WITH THE CAR. IN THE PAST YEAR, THE 12 VOLT BATTERY HAS DIED TWICE REQUIRING REPLACEMENT. THE FIRST TIME IT HAPPENED ALL THE LIGHTS WENT ON THE DASH AND IT DID NOT HAVE AS MUCH POWER. (CAR STILL STARTED) POWER STEERING SEEMED INHIBITED. THE 2ND TIME IT WOULDN'T START AT ALL. THE AIRBAG LIGHT IS ON AND IT SEEMS THAT THERE IS SOMETHING WRONG WITH THE SYNC SYSTEM. I DON'T KNOW IF THE CAR HAS A SHORT OR WHAT. FORD DEALERS ARE INUNDATED WITH WORK AND DON'T HAVE TIME TO LOOK AT THE CAR.
THE WALL CHARGER IS MELTING OUR OUTLET BECAUSE IT IS OVERHEATING WHEN IT'S CHARGING THE CAR.
THE CHARGE MELTED, ALMOST CAUGHT FIRE THE ELECTRICAL 110 VOLT GFI REPT IN MY GARAGE. I CREATED A CASE WITH FORD AND THEY SAY TOO BAD CAR IS OUT OF WARRANTY. MY WIFE AND 20 MONTH OLD SON WERE IN THE HOUSE WHEN THE REPT STARTED SMOKING. I COULD HAVE LOST MY FAMILY AND MY HOME. FORD SAYS NO ISSUES AND THEY CANNOT HELP OR DO ANYTHING. IF YOU GO TO MYFORD MOBILE AND TYPE IN FUSION MELTING REPTS TO PAGES OF OWNERS WITH THE SAME PROBLEM HAVE MADE COMMENTS. THE CAR IS AT BIG VALLEY FORD IN STOCKTON AND THEY CANNOT FIGURE OUT WHY IT HAS MELTED A GFI REPT. THE ARE IS UNSAFE AND POSES A LIFE THREATENING RISK TO MY FAMILY IF I PLUG IT IN TO CHARGE, THE ENTIRE POINT OF PURCHASING THIS CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
MY 2014 FORD FUSION HAD MOTOR MOUNTS GO OUT ON IT, I'M BEING TOLD THAT IT IS NOT COVERED UNDER MY MANUFACTURER WARRANTY. I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC S I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC SENSOR MALFUNCTION AND YET AGAIN IT STILL IS SHOWING MALFUNCTION I AM SO CLOSE TO FILING A LEMON LAW ON THIS VEHICLE IT'S A 2014 WITH 60,000 MILES AND I CAN'T EVEN TRUST IT TO GET ME TO AND FROM WORK ANYMORE. WORST PURCHASE OF MY LIFE. BACK TO THE MOTOR MOUNTS I WAS LEAVING WORK PUT THE CAR IN REVERSE AND WHEN I WAS BACKING UP I FELT A MAJOR VIBRATION I GOT OUT AND CHECKED EVERYTHING STARTED ROCKING THE CAR BACK-AND-FORTH BY HAND AND REALIZE THE ENGINE WAS MOVING ABRUPTLY TOOK IT TO THE DEALER WHERE I WAS TOLD IT IS NOT COVERED BY MY WARRANTY AND I WILL HAVE TO PAY APPROXIMATELY $395 AND COVER MY OWN RENTAL CAR IT JUST DOESN'T SEEM FAIR, ALSO HAD TO PAY TO HAVE A NEW STEERING WHEEL AND BUT PUT ON BEFORE THE RECALL CAME OUT, AND WAS TOLD I CAN'T GET REIMBURSED BECAUSE IT WAS 6 MONTHS BEFORE THE RECALL WAS ISSUED.
SAFELY STOP NOW DISPLAYED ON THE MESSAGE CENTER LEFT SCREEN WITH NO PRIOR WARNING. THE CAR IMMEDIATELY STARTED TO LOOSE ACCELERATION SPEED ON JEFFERSON AVENUE AND I WAS ABLE TO PULL OFF THE ROAD AFTER EXITING THE INTERSTATE I 64 ONTO THE MAIN ROAD OF 45 MPH SPEED LIMIT. THE CAR AUTOMATICALLY REDUCED SPEED TO 25 MPH TO 2 MPH. I PARKED THE CAR IN A NEARBY CAR DEALERSHIP PARKING LOT AND HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP AS OF JULY 27TH AND HAVE NOT RECEIVED A RETURN CALL TO FIND OUT WHAT IS CAUSING THIS DANGEROUS SITUATION THAT COULD HAVE CAUSED A MAJOR ACCIDENT IF I WAS ON THE INTERSTATE AND COULD NOT PULL OVER SAFELY.
MY CAR STARTED STALLING AFTER EVERY GAS UP, FOUND IT TO BE THIS PART FORD OEM EMISSION SYSTEM-HOSE ASSEMBLY DG9Z9D289D* I HAVE TRIED TO GET THIS PART BUT I AM TOLD IT IS ON BACK ORDER FROM FORD AND THEY WON'T START SENDING THESE OUT UNTIL MARCH OF 2018 - THIS ISSUE CAUSES PRESSURE IN MY GAS TANK SO MUCH THAT THE PRESSURE MAKES A LOUD NOISE COMING FROM THE TANK AND IF YOU PRESS OPEN THE CAP LESS GAS INPUT IT RELEASES PRESSURE LOUDLY - SECONDLY WHEN THIS HAPPENS THE CAR WILL NOT IDLE AND STALLS OUT WHEN YOU LET OFF THE GAS - ON THE HIGHWAY AND EVERYWHERE WHEN YOU LET OF THE GAS!!!AND WON'T RE-START UNTIL AFTER 4 OR MORE TRIES. THIS IS DANGEROUS!!!! IS MY GAS TANK GOING TO EXPLODE!!! OR WILL I DIE AFTER SOMEONE HITS ME WHEN IT STALLS OUT? *TT THE CONSUMER STATED THAT SHE REPLACED EVAPORATIVE PURGE VALVE AND IT CORRECTED. *TR
VEHICLE IS EMITTING A STRONG ODOR OF GASOLINE. THE INSIDE SMELLS AND THE GARAGE SMELLS OF GASOLINE. THERE IS NO GASOLINE DRIPPING ON THE GROUND.
A SAFETY RECALL (16S42) WAS ISSUED FOR "SEATBELT PRETENSIONER CABLES MAY SEPARATE DURING DEPLOYMENT AND MAY NOT RESTRAIN THE OCCUPANTS IN A CRASH". ALL THE FORD DEALERSHIPS AROUND ME (ZIP 95008) SAY THEY CANNOT DO THE RECALL UNTIL JANUARY 2018. THIS SEEMS LIKE A SERIOUS PROBLEM THAT SHOULD BE ADDRESSED MUCH MORE QUICKLY. FORD SHOULD PROVIDE MORE PARTS IN A TIMELY MANNER AND ALLOW DEALERSHIPS TO DO THE REPAIRS. I WAS TOLD THAT BY A DEALERSHIP THAT THEY ARE ALLOWED TO ONLY DO SO MANY OF THESE REPAIRS PER WEEK AND THAT IS WHY THEIR APPOINTMENTS ARE SO FAR OUT. I DO NOT FEEL COMFORTABLE DRIVING MYSELF AND MY KIDS AROUND UNTIL JANUARY OF NEXT YEAR IN A CAR WHERE THE SEATBELTS MIGHT NOT WORK.
MY CAR HAS HAD AN OPEN RECALL FOR THE SEATBELTS SINCE 03 NOV 2016, AND THERE IS STILL NO REMEDY AVAILABLE. THIS IS IN ADDITION TO SEVERAL OTHER RECALLS, INCLUDING ONE A COUPLE DAYS AGO FOR FAULTY DOOR LATCHES, AND THE OVERALL POOR QUALITY OF THE VEHICLE. I CAN'T EVEN TRADE IT IN BECAUSE NO ONE WANTS A VEHICLE WITH AN OPEN RECALL. I FEEL THAT FIVE AND A HALF MONTHS IS AN EXCESSIVE TIME FOR A RECALL TO STILL HAVE NO REMEDY.
OPEN RECALL NUMBER 16S42 - SEAT BELT TENSIONERS NOT OPERATING CORRECTLY - FORD WILL NOT AUTHORIZE ALTERNATE TRANSPORTATION. I AM WRITING TO FILE A COMPLAINT ON FORD THAT THEY WILL NOT PROVIDE ALTERANTE TRANSPORTATION FOR A CLEAR SAFETY ISSUE
VEHICLE WAS PARKED IN MY DRIVEWAY. I DROPPED AN INK PEN BETWEEN DRIVER SEAT AND CENTER CONSOLE. WHEN REACHING FOR THE PEN WITH MY LEFT HAND, I SUFFERED A LACERATION ON THE OUTSIDE OF FIRST KNUCKLE OF MY THUMB. THERE IS A VERY SHARP, EXPOSED METAL EDGE ON THE FRAMEWORK OF THE DRIVERS SEAT.
TL* THE CONTACT OWNS A 2014 FORD FUSION ENERGI. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 04/07/16*LJ THE CONSUMER STATED THE TRANSMISSION WOULD SLIP WHEN CHANGING SPEEDS. IT SHUDDERED AND VIBRATED WHEN THE CHANGING GEARS. THE DEALER MADE SOME ADJUSTMENTS TO THE TCM, WHICH HELPED A LITTLE, BUT NOT A LOT. UPDATED 04/14/16.*JB
THE CHARGER (SHORELINE) NEARLY CAUSED A HOUSE FIRE. THE CHARGER OVERHEATS AT THE WALL SOCKET. IT IS NOT THE WALL SOCKET BECAUSE I TRIED IT ON A COMMERCIAL OUTLET ON A NEW 20A CIRCUIT BREAKER. THE ONLINE CHAT ROOMS ARE FULL OF CONCERNS ABOUT THIS. I CALLED FORD AND THEY DID NOT SEEM TO TAKE THE CONCERN SERIOUSLY AT ALL. THE VEHICLE IS IN PARK, TURNED OFF AND CHARGING.
THERE IS A PLASTIC SHIELD RIGHT INSIDE THE SEAT BELT BUCKLE BOTH OF THESE ON BACK SEATS HAVE COME LOOSE (I USE BOOSTER SEATS) IT REQUIRES A LONG NEEDLE NOSE PLIERS TO GET THIS PART OUT OF THE INSIDE OF THE BUCKLE IN ORDER FOR THE SEATBELT TO WORK AGAIN... WHEN YOU ARE AND ABOUT THAT MEANS YOU HAVE NO USE OF THE SEATBELT UNTIL YOU CAN GET HOME TO REMOVE THIS PIECE. IE KID NOT RESTRAINED DATE BELOW IS 2ND / TIME BUCKLE
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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