2019 Ford Fusion Energi Electrical Problems

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V44000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was taken to the dealer where it was confirmed that the HV battery needed to be replaced. The contact was informed that the HV battery was ordered on June 6,2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that parts were on back order and there was no delivery date available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11673691

Incident

Jul 15, 2025

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11642233

Incident

Feb 12, 2025

The contact owns a 2019 Ford Fusion Energi. The contact stated that the battery was inoperable. The contact was unable to use the rapid charger. The contact was unable to charge the vehicle. The contact stated that the heated seats were inoperable. The check engine warning light was illuminated. The contact was concerned about using the vehicle. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact not to use the rapid charger. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.

NHTSA ID

11639549

Incident

Jan 1, 2024

Mileage

30,000 mi

See attached document for complaint

NHTSA ID

11636347

Incident

Dec 20, 2024

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11634706

Incident

Jul 10, 2023

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an existing recall "Phev battery cell degragation" from Ford. Here is the Campaign/NHTSA#: 23S33/23V440 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The Fire Marshall and the Police was present and we had Police report(case num: [XXX]) and Fire Marshall report(case num: [XXX]) 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: I did notice an unusual behavior, like minutes before the fire the AC fan suddenly turned up blowing a non cold air, I attempted to turn off the vehicle 2 or 3 times until the fan and the vehicle completely turned off. I turned it back on to have AC again and it was good, after like less than 5 minutes I turned off the vehicle to get out of the car with my kid to drop him in his school. Minutes after I returned to the car, there was already smoke, had to call 911 after that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11631314

Incident

Oct 29, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11629088

Incident

Jan 15, 2024

RE: outstanding recall issued 7/17/23 unresolved as of 11/16/24 UNACCEPTABLE DURATION Unable to operate as intended using rechargeable battery which used to comprise 90% of my driving miles. Significantly increased fuel costs for 14 months and counting.

NHTSA ID

11625677

Incident

Sep 19, 2023

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11618639

Incident

Oct 8, 2024

The contact owns a 2018 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery was unable to be recharged. The vehicle was taken to the dealer; however, the vehicle could not be repaired because parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ID

11617739

Incident

Jul 10, 2023

This is my 2nd complaint on the non action to repair this recall. Ford's latest attempt to NOT repair the electrical defect is to buy my car. Their offer does meet the cost of buying a replacement car. Is Ford so inept that they cannot repair their own products? The offer to buy the car sends a red flag up. Is Ford's "solution" to buy my car an attempt to acquire cars to resell at a profit? If Ford cannot repair a defect that was diagnosed a long time ago, should they be allowed to continue to manufacture and sell cars in the United States? Has Ford been sanctioned in any way for this defect?

NHTSA ID

11609784

Incident

Jun 16, 2023

See attached document for complaint

NHTSA ID

11608229

Incident

May 5, 2024

See attached document for complaint

NHTSA ID

11607268

Incident

Jul 1, 2023

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electric System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect

NHTSA ID

11604300

Incident

Jun 1, 2023

The contact owns a 2019 Ford Fusion Energi. The contact received advance notice notification from the dealer that a failure with the charging system might cause the vehicle to catch on fire however, the part to repair the charging system was not available. The dealer was contacted; however, the vehicle was not repaired. The contact had not experienced a failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 43,000.

NHTSA ID

11602292

Incident

Jul 15, 2024

Mileage

43,000 mi

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11596272

Incident

Jun 24, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11592342

Incident

Jun 4, 2024

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11591586

Incident

Jul 23, 2023

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11591544

Incident

May 30, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

NHTSA ID

11591338

Incident

May 29, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11590064

Incident

Jun 18, 2023

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11589897

Incident

May 21, 2024

I could not find a link for complaints, so I am reporting a complaint here. I got a notice of recall in July 2023 (NHTSA Recall 23V-440) for this vehicle and almost a year later there is NO fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe. I was told to stop charging the car due to a possible fire hazard, and this defeats the purpose that I purchased it for in the first place. I have been forced to buy (increasiingly expensive) gasoline for the past 10+ months whereas before the recall, I almost never purchased gas - just charged the car. I want to make a formal complaint against Ford Motor Corporation for their lack of action and communication on the status of this problem and when it is likely to be solved. Thank you.

NHTSA ID

11589760

Incident

May 20, 2024

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11588892

Incident

Jun 23, 2023

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11588754

Incident

May 14, 2024