2012 Ford Fusion Hybrid Owner Complaints

The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at 50 MPH, the vehicle lost power steering functionality. There was no reservoir cap to check for power steering fluid. The power steering warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

NHTSA ID

11671562

Incident

Jul 4, 2025

Mileage

72,000 mi

The contact owns a 2012 Ford Fusion Hybrid. While the contact’s daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message "Power Steering Malfunction" displayed. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 68,000.

NHTSA ID

11646658

Incident

Feb 28, 2025

Mileage

68,000 mi

The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. No warning light was illuminated. The contact stated a message that the “Advance-trac System Failure - Service Required” message was displayed. The contact drove the vehicle home, turned off the vehicle, and noticed that the steering wheel was locked. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failure occurred on two prior occasions and was diagnosed as an Advance-trac system failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 207,000.

NHTSA ID

11582302

Incident

Apr 4, 2024

Mileage

207,000 mi

The contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The contact stopped at a local gas station and inflated the driver's side front tire. The contact stated that after inflating the tire, the Advancetrac error and power system failure warning lights were illuminated. The contact turned off and restarted the vehicle and proceeded to drive the vehicle to his destination; however, the power steering seized and became inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed steering gearbox. The contact was informed that the steering gearbox needed to be replaced, and the tires needed to be rotated. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 140,000.

NHTSA ID

11561196

Incident

Dec 12, 2023

Mileage

140,000 mi

Takata recall. The contact owns a 2012 Ford Fusion Hybrid. The contact checked her VIN online and discovered that her vehicle was included in NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11465881

Incident

May 8, 2022

The contact owns a 2012 Ford Fusion Hybrid. The contact stated that after reversing the vehicle, the gear shifter failed to shift into drive. The contact stated that several unknown warning lights were illuminated. The contact called roadside assistance. The tow truck driver arrived and repaired the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

NHTSA ID

11419353

Incident

May 29, 2021

Mileage

82,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING 5 MPH, THE ADVANCE AUTO TRAC AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. ALSO, WHILE MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO STEER THE WHEEL, BUT IT FAILED TO STEER PROPERLY. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, PLACED THE VEHICLE IN REVERSE, AND THEN DRIVE; HOWEVER, THE STEERING WHEEL FAILED. AAA WAS CONTACTED AND TOWED THE VEHICLE TO HERITAGE FORD (2075 EDSEL LN NW, CORYDON, IN 47112, (812) 738-3284) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000.

NHTSA ID

11277599

Incident

Oct 23, 2019

Mileage

166,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT CALLED HALL FORD NEWPORT NEWS AT 877-398-2216 (LOCATED AT 12896 JEFFERSON AVENUE, NEWPORT NEWS, VA 23608) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11231026

Incident

Jan 28, 2019

I WAS DRIVING AND MY STEERING WHEEL BECAME VERY STIFF. ABOUT 30 MINUTES LATER THERE WAS A RED ALERT ON THE DASH STATING SERVICE POWER STEERING. THEN ABOUT FIVE MINUTES LATER ANOTHER ALERT CAME ON AND IT WAS YELLOW THAT SAID SERVICE ADVANCETRAC. AFTER THAT HAPPENED I DROVE HOME AND THE NEXT MORNING WHEN I GOT IN MY VEHICLE TO LEAVE THE STEERING WHEEL WAS COMPLETELY LOCKED. EVEN THOUGH IT IS 2019 I UNDERSTAND THE CAR HAS YEARS ON IT BUT AFTER ONLY HAVING IT FOR THREE MONTHS FROM THE DEALERSHIP I AM EXTREMELY UPSET.

NHTSA ID

11221877

Incident

Jun 21, 2019

Mileage

94,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING 20 MPH, THE CONTACT'S HUSBAND ATTEMPTED TO TURN THE STEERING WHEEL, BUT WAS UNABLE TO BECAUSE IT WAS STIFF. THE CONTACT HEARD AN ABNORMAL NOISE AND UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MATTHEWS CURRIE FORD (LOCATED AT 130 N TAMIAMI TRAIL, NOKOMIS, FL 34275, (877) 405-7194) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. *BF *AS

NHTSA ID

11203218

Incident

Apr 22, 2019

Mileage

120,000 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE STEERING FAILED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746, (301) 298-0793) DIAGNOSED THAT THE STEERING SENSOR SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000. *BF. CONSUMER STATED DIAGNOSED COMMUNICATION HAD A PROBLEM AND STEERING WHEEL WAS HARD TO TURN. DEALER HAD CAR FOR 23 DAYS MONTH LATER SAME ISSUE. VEHICLE WAS NEVER LOOKED AT. RECALL WAS MENTIONED BY THE CONSUMER BY DEALER DID NOT ACKNOWLEDGE IT. CONSUMER HAS CONTACTED THE MANUFACTURER.*JB

NHTSA ID

11193445

Incident

Apr 1, 2019

Mileage

150,000 mi

TAKATA RECALL - EVERY FORD DEALER SERVICE DEPARTMENT THAT I CALL SAYS THAT THEY DO NOT HAVE THE REPLACEMENT AIRBAG PARTS AND ARE NOT SURE WHEN THEY ARE COMING IN. THEY SEEM TO BE STALLING TO DO THE REPAIR OR THERE IS A REAL ISSUE WITH SUPPLY.

NHTSA ID

11192843

Incident

Apr 1, 2019

Mileage

72,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. LYNCH FORD (410 US 30, MT VERNON, IA 52314) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11191829

Incident

Feb 25, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME. THE CONTACT HAD BEEN WAITING TO SCHEDULE AN APPOINTMENT WITH LORENZO FORD (30725 S FEDERAL HWY, HOMESTEAD, FL 33030, 1-(305) 307-8039) FOR OVER TWO YEARS. A LOANER VEHICLE OPTION WAS NOT OFFERED. THE VEHICLE WAS ALSO INCLUDED IN FIELD SERVICE ACTION NUMBER: 15N01 (EPAS STEERING EFFORTS), BUT THE CONTACT HAD NOT RECEIVED A NOTIFICATION VIA MAIL. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY AND THE MANUFACTURER FIELD SERVICE CAMPAIGN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11182293

Incident

Mar 2, 2017

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *TR

NHTSA ID

11175475

Incident

Nov 6, 2018

WHILE DRIVING AWAY FROM MY CURBSIDE PARKING SPOT TO GO TO WORK, THE DASHBOARD LIGHTS STARTED FLASHING AND SAID SOMETHING ALONG THE LINES OF "BREAK SYSTEM FAILURE" OR "CHECK BREAK SYSTEMS", AND I WAS UNABLE TO BRAKE AT ALL. I MANAGED TO CHANGE COURSE AND PULL OVER AND LET THE CAR STOP ON ITS OWN. ONCE STOPPED, I TURNED THE CAR OFF AND THEN BACK ON AGAIN. I TRIED TO SLOWLY MOVE AND THEN BRAKE, AT WHICH TIME THE BRAKES WERE SUCCESSFUL AND STOPPED THE CAR. I DROVE THE SHORT DISTANCE BACK TO MY HOUSE AND TOOK AN ALTERNATE VEHICLE. THIS IS INCREDIBLY CONCERNING CONSIDERING I CARRY MY WIFE AND THREE CHILDREN IN IT AND WE FREQUENTLY TAKE LONG ROAD TRIPS TO SEE FAMILY. HAD THIS HAPPENED ON ONE OF THOSE TRIPS, ESPECIALLY WHILE DRIVING LONG DISTANCES ON FREEWAYS THAT TEND TO BOTTLENECK, THE RESULTS COULD HAVE BEEN DEVASTATING, NOT JUST FOR US BUT ALSO OTHERS.

NHTSA ID

11180597

Incident

Feb 15, 2019

Mileage

137,490 mi

POWER STEERING FAILED WHILE DRIVING THIS VEHICLE, AND IT COST OVER $1,600 TO REPAIR. FORD MOTOR COMPANY CLAIMS THIS VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER 15V34

NHTSA ID

11176465

Incident

Sep 5, 2017

Mileage

43,473 mi

AS I WAS DRIVING DOWN THE HIGHWAY AT 75 MPH, MY CONTROL PANEL STARTING LIGHTING UP WITH A BRAKE LIGHT, ABS LIGHT, AND TRACTION CONTROL LIGHT. I WAS TERRIFIED THAT I WASN'T GOING TO BE ABLE TO STOP. AS I APPROACHED THE NEXT EXIT, I TRIED STEPPING ON THE BRAKES BUT IT WAS LIKE PUSHING ON AIR FOR A GOOD 10-15 SECONDS BEFORE MY CAR WOULD COME TO A STOP. ONCE THE CAR STOPPED IT WOULD CONTINUE TO ROLL SLIGHTLY. I HAPPEN TO BE TAKING IT FOR AN OIL CHANGE THAT DAY SO I HAD THEM LOOK AT IT. I HAVE ATTACHED A PICTURE OF WHAT THE CODES READ FOR THEM. MY REGULAR MECHANIC ASKED THAT I TAKE IT TO A FORD DEALERSHIP. I HAVEN'T BEEN ABLE TO DRIVE MY CAR TO WORK FOR A FEW DAYS BECAUSE I AM A TEACHER AND HAVEN'T BEEN ABLE TO GET IT TO A FORD DELAERSHIP. AFTER READING ARTICLES ONLINE AND FINDING THIS SPECIFIC ARTICLE HTTPS://WWW.FORBES.COM/SITES/JENSEN/2018/04/24/BRAKE-FAILURE-FEDS-INVESTIGATE-WHETHER-FORD-SHOULD-RECALL-ONE-MILLION-SEDANS/#CA8321370C67 I FEEL THAT THERE SHOULD BE A RECALL ON THIS VERY DANGEROUS, SCARY PROBLEM.

NHTSA ID

11166712

Incident

Jan 9, 2019

Mileage

128,275 mi

ACCORDING TO FORD CAR NEEDS HCU UNIT AND ECU. JUST HAD THE CAR FULLY SERVICED AND NEW BRAKES ALL AROUND. TIRES ARE NEW AS WELL. FORD WANTS $3000 TO REPLACE THE HCU AND ECU AND DRAIN THE BRAKE FLUID. I THINK I'M GONNA HAVE TO SCRAP THE CAR.

NHTSA ID

11162791

Incident

Dec 9, 2018

Mileage

100,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED SERRAMONTE FORD AT 650-763-2400 (LOCATED AT 999 SERRAMONTE BLVD, COLMA, CA 94014) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11161136

Incident

Jan 10, 2017

I PULLED MY CAR INTO A PARKING SPOT, USING THE BRAKE PEDAL TO STOP THE VEHICLE AND POSITION IT IN THE SPOT. I REMOVED THE KEY FROM THE IGNITION AND EXITED THE VEHICLE, ASSUMING THE VEHICLE WAS IN PARK BECAUSE I HAD BEEN ABLE TO REMOVE THE KEY FROM THE IGNITION. UNFORTUNATELY, THE CAR WAS NOT IN PARK--BUT WAS STILL IN DRIVE MODE. THE CAR SLOWLY ROLLED BACKWARDS, HITTING ANOTHER PARKED VEHICLE BEHIND IT. IN SUBSEQUENT ATTEMPTS TO REPEAT THE ISSUE, I WAS ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR WAS IN DRIVE MODE--BOTH WHEN THE CAR WAS STOPPED AND WHEN IT WAS IN MOTION. FORD HAS FAILED TO ADDRESS THE SITUATION, DESPITE MY OUTREACH TO THEIR LEGAL DEPARTMENT. WHEN I TOOK THE VEHICLE TO A FORD REPAIR CENTER, THEY TRIED TO CHARGE ME UPWARDS OF $400 FOR WHAT IS CLEARLY A SERIOUS VEHICLE MALFUNCTION.

NHTSA ID

11156776

Incident

Jan 9, 2017

Mileage

50,000 mi

VEHICLE LOST POWER STEERING ONE YEAR AGO AND DEALER REPAIRED. VEHICLE LOST POWER STEERING AGAIN. WARNING LIGHT CAME ON AS SOON AS I TURNED THE WHEEL ON THE FIRST CORNER THAT POWER STEERING AND STABILITY NEEDED CHECKING. ONCE VEHICLE WAS TURNED OFF AND BACK ON AGAIN, LOST ALL POWER TO THE STEERING MAKING IT EXTREMELY DIFFICULT TO STEER THE VEHICLE. VERY DANGEROUS SITUATION AND APPARENTLY WHAT THEY DID TO FIX IT THE FIRST TIME WAS NOT EFFECTIVE. I SEE THERE IS SOME SORT OF RECALL ON THE 2012 FORD FUSION HYBRIDS BUT DESPITE ALL THE COMPLAINTS NOBODY HAS EFFECTIVELY ADDRESSED THE ISSUE.

NHTSA ID

11154377

Incident

Nov 27, 2018

Mileage

74,449 mi

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE CONTACT STATED THAT THE ABS CONTROL MODULE FAILED AND CAUSED IRREGULAR BRAKING. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FORCE TO STOP THE VEHICLE. THE DEALER (STAR FORD LINCOLN, 1101 S BRAND BLVD, GLENDALE, CA 91204) STATED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ID

11152843

Incident

Nov 16, 2018

Mileage

80,000 mi

WERE NOTIFIED BY MAIL REGARDING PASSENGER AIRBAG RECALL. FOUND OUT ABOUT STEERING WHEEL ISSUE. UNABLE TO DRIVE CAR. BEEN AT LEAST 2 YEARS

NHTSA ID

11152659

Incident

Jan 1, 2016

HAVE FOUND ONLINE THAT THERE ARE TWO RECALLS IN PROCESS ON MY VEHICLE THAT THE DEALERSHIP DID NOT NOTIFY ME OF. ALSO, THERE IS A PROBLEM WITH THE CAR SURGING FORWARD WHEN ACCELERATING FROM A STATIONARY POSITION. THIS POSES A HAZARD OF ME ACCIDENTALLY HITTING ANYTHING IN FRONT OF ME WHEN TAKING OFF.THIS HAS BEEN HAPPENING EVER SINCE I LEASED THE CAR IN MAY OF 2018. I DO NOT REMEMBER HOW MANY MILES WERE ON THE CAR AT THE TIME.

NHTSA ID

11152332

Incident

May 20, 2018