2012 Ford Mustang Body & structure Problems

THE PAINT ON THE HOOD STARTING AT THE SEAM ON THE UNDERSIDE STARTED BUBBLING LIKE IT WAS RUSTING UNDERNEATH AND HAS SPREAD UP & AROUND ON THE TOP OF THE HOOD. THE PAINT IS NOW STARTING TO CRACK AND FALL OFF. I HAVE TAKEN IT TO FORD DEALERSHIP COLLISION CENTER AND TO AN INDEPENDENT COLLISION CENTER AND BOTH ADVISED THE HOOD NEEDS TO BE REPLACED AND PAINTED. BOTH ADVISED THIS IS A KNOWN ISSUE AND APPEARS TO BE SOME TYPE OF CONTAMINATION THAT OCCURS WHEN THE SEAM IS SEALED. THE QUOTES FOR THIS REPAIR ARE FOR $3400 & $3300. WHILE A 2012, OUR MUSTANG HAS BEEN KEPT UNDER A COVER AND ONLY HAS 24,000 MILES ON IT.

NHTSA ID

11365868

Incident

Oct 9, 2020

Mileage

24,000 mi

I WAS RECENTLY INVOLVED IN A FRONT END COLLISION AND THE AIRBAGS DID NOT DEPLOY.

NHTSA ID

11244068

Incident

Aug 4, 2019

PAINT CORROSION AND BUBBLING ON FRONT HOOD OF CAR AS WITH TSB 17-0062

NHTSA ID

11098716

Incident

Apr 1, 2018

Mileage

45,000 mi

COMPLAINT/CONSUMER INFORMATION [XXX] [XXX] [XXX] BUSINESS INFORMATION CARMAX , INC. 12800 TUCKAHOE CREEK PKWY RICHMOND, VA 23238 COMPLAINT SUMMARY COMPLAINT TYPE: CONSUMER TO BUSINESS COMPLAINT NATURE OF COMPLAINT: PRODUCT ISSUES PROBLEM DESCRIPTION: I BOUGHT A 2012 MUSTANG THROUGH CARMAX ON OR ABOUT 10/23/2017 FROM THE LITHIA SPRINGS LOCATION ONLY TO GET LIE TO AND GIVING FALSE PRETENSES AND FRAUD ,THEY LIE TO SEVERAL TIMES OVER WHEN I HAVE DOCUMENTATION THAT STATES IF A CUSTOMER FINDS ANY PROBLEMS WITH THERE VEHICLE AND IF THERE NOT SATISFIED WITH THERE PURCHASE A CUSTOMER CAN GET THERE MONEY BACK THEY HAVE 5 DAYS TO RETURN AND A CUSTOMER HAS THIRTY DAYS TO GET ANY REPAIRS OR ISSUES RESOLVED ,MY VEHICLE HAS SET IN SERVICE EVERY SENSE I BOUGHT AND WHEN I TOOK THE VEHICLE TO CARMAX I'VE HAVE BEEN TREATED LIKE WHO CARES ,THEY NOTHING TO MY VEHICLE I'M GETTING MY MONEY BACK I WAS LIE TO ABOUT THE SERVICE TO BE DONE ,I HAVE WITNEESS THAT HEARD SALES MANAGERS LIE ABOUT WHAT NEEDED TO BE DONE WHEN I TRIED TO EXPLAIN I WAS THREATEN AND TOLD THAT NOTHING WAS GOING TO BE DONE ,THE BRAKES WERE BAD I ALMOST WRECK IN THE CAR WITH MISS MATCH TIRES ,CARMAX IS COMMITTING FRAUD I HAVE ON BLACK AND WHITE BECAUSE I CALLED THE EXECUTIVE CUSTOMER RELATIONS,THEY TOLD AS I RECORDED THE INCIDENT IN FRONT OF TWO MANAGERS THAT LIE TO ME AND TOLD ME MY 5 DAYS WAS UP AND THAT I COULDN'T GET MY MONEY BACK I'M GOING IT FILE OTHER COMPLAINTS,THE SERVICE DEPARTMENT DID NOT DO ANYTHING TO MY VEHICLE I DO HAVE SOME DOCUMENTATION SIGNED STATING THAT COSMIC PROBLEMS WILL BE FIXED THEY DID NOT FIX ANY ISSUES ,I FOUND PROBLEMS WITH THIS CAR AND CARMAX IS FALSELY ADVERTISING SO THEY WON'T FIX ANY ISSUES ,THERE WAS NO SERVICE FOUND TO BE DONE ON THIS 2012 MUSTANG, I WILL SEEK LEGAL ACTION FOR FRAUD AND BRAKES ARE BAD AND TIRES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ID

11040662

Incident

Oct 23, 2017

FRONT HOOD HAS PAINT PEELING ISSUE WITHIN 2 YEARS OF PURCHASE. AUTO TRANS DOESN'T SHIFT PROPERLY IN AT LEAST 1 OF THE FIRST 3 GEARS. IT BUCKS WHEN COLD IN WINTER WEATHER UNTIL CAR WARMS FOR AT LEAST 30 MINUTES.. FORD HAS HAD THE CAR ON 3 OCCASIONS WITHOUT FIXING THE ISSUE. THEY REPLACED THE FIRST 3 SOLENOIDS IN TRANS WITHOUT SUCCESS. PURCHASED NEW. THESE 2 ISSUES REMAIN A BIG PROBLEM. ON ANOTHER NOTE, INTERIOR CABIN FLOODED DUE TO RAIN ENTERING THE COWL FROM A DESIGN FLAW. DEALERSHIP DETACHED A HOSE.

NHTSA ID

10983734

Incident

Jul 11, 2012

TAKATA MY CAR HAS DIFFERENT MANUFACTURING ISSUES INCLUDING THE CONVERTIBLE ROOFING IT DOES OPENLY BY ITSELF, I GOT SCARED AND CHOCKED THE FIRST TIME IT HAPPENED, ALSO THE TRANSMISSION SEEMED TO SENT A LOWER SPEED TO THE MOTOR. AIRBAG DIDN'T EXPLODE IN A CRASH. DRIVING IS WHEN IT HAPPENS. *TR

NHTSA ID

10949175

Incident

Aug 16, 2016

Mileage

49,000 mi

THE FAN BLOWER MOTOR 2P CONNECTOR IS DAMAGE. MECHANIC INDICATE SIGNS OF MELTING AND BURNING ON THE MAIN HARSHNESS WHICH RELAYS THE FAN, AND AC COMPRESSOR. ALSO INTENSE CHIPPING OF PAINT ON LEFT FRONT QUARTER PANEL.

NHTSA ID

10899439

Incident

Aug 29, 2016

Mileage

117,097 mi

PAINT IS BUBBLING UNDER HOOD CAUSED BY CORROSION OF THE ALUMINUM. FORD IS AWARE BUT WILL NOT REPAIR UNDER THE 60 MONTH UNLIMITED CORROSION WARRANTY.

NHTSA ID

10897800

Incident

Aug 13, 2016

Mileage

35,502 mi

ON MARCH 27, 2015, I BROUGHT MY MUSTAND TO FORD BECAUSE I DISCOVERED ON THE HOOD OF MY CAR, THAT THE PAINT WAS BUBBLING/COMING APART FROM THE HOOD. ON APRIL 7, 2015, THE FORD DEALER REPAINTED MY HOOD. THEN, I NOTICED AGAIN BUT THIS TIME, IN MORE THAN ONE AREA OF MY HOOD THAT THE PAINT WAS LIFTING OFF OF THE HOOD. I RETURNED TO THE DEALERSHIP AND CONTACTED FORD MOTOR COMPANY BUT THEY WERE RELUCTANT TO REPLACE THE HOOD OR REPAINT AT NO COST. MY MAJOR CONCERN IS THAT I BROUGHT THE VEHICLE IN DURING THE "WARRANTY PERIOD" AS IN THE MANUAL HOWEVER, THIS PROBLEM WAS NOT CORRECTED SINCE IT RETURNED AGAIN.

NHTSA ID

10864980

Incident

Mar 27, 2015

Mileage

22,575 mi

MUSTANG 2012 GT RUST DISCOVERED ON TOP AND UNDER HOOD THIS WINTER. VERY SERVER . IT IS GOING TO COST 1500-2000 DOLLARS TO FIX . NO GUARANTY THAT THIS WILL FIX PROBLEM FORD IS AWARE OF THIS PROBLEM AND HAS DONE NOTHING TO CORRECT IT. OUT OF POCKET MONEY FOR A CAR THAT IS COVERED, AND GARAGE KEPT. THE CAR DOESN'T HAVE A SCRATCH OR DENT ON IT. THIS IS VERY DISAPPOINTING.

NHTSA ID

10845690

Incident

Dec 30, 2015

Mileage

33,000 mi

MY 2012 FORD MUSTANG HAS RUNAWAY CORROSION AROUND THE UNDERSIDE OF THE HOOD. THIS CORROSION WILL AFFECT THE HOOD CRUMPLE AREAS IN A CRASH.

NHTSA ID

10837916

Incident

Feb 1, 2016

Mileage

35,000 mi

THERE IS NO REASON FOR FORD NOT TO COVER THIS REPAIR/REPLACEMENT OF MY HOOD. THE PAINT IS LIFTING OFF OF THE HOOD DUE TO CORROSION UNDER THE PAINT BY MANUFACTURER DEFECT ON THE ASSEMBLY LINE.

NHTSA ID

10817365

Incident

Oct 1, 2015

Mileage

37,000 mi

THE PAINT IS BLISTERING ON THE HOOD. THERE IS NO DAMAGE. THIS IS A KNOWN PROBLEM. FORD HAS ISSUED AS SERVICE BULLETIN AFFECTING A NUMBER OF MODELS AND YEARS. A CLASS ACTION LAW SUIT HAS BEEN FILED.

NHTSA ID

10722889

Incident

May 11, 2015

Mileage

15,474 mi

THE PAINT IS LIFTING OFF OF THE HOOD DUE TO CORROSION UNDER THE PAINT BY MANUFACTURER DEFECT. *TR

NHTSA ID

10712530

Incident

Jan 16, 2015

Mileage

14,500 mi

I WENT TO THE DEALER'S BODY SHOP TO GET AN ESTIMATE ON REPAIR AND WAS THEN TOLD THAT THE PROBLEM WAS DUE TO PROBLEMS WITH THE ALUMINUM/IRON CONTAMINATION DURING THE CAR ASSEMBLY AND THAT A NEW PAINT JOB WOULD ONLY BE A BAND-AID. BROUGHT PROBLEM TO DEALER AND WAS TOLD THEY WOULD DOCUMENT AND SEND TO FORD FOR RESOLUTION ... 3 MONTHS LATER I CONTACTED THE DEALER, AND NOTHING HAD BEEN DONE. ON THE 2ND VISIT, THEY DOCUMENTED THE PROBLEM AND SAID IT WOULD BE SUBMITTED TO FORD. THE RESULT WAS THAT FORD DENIED THE CLAIM BECAUSE IT WAS BEYOND THE 3 YEAR TERM. WHEN I RESEARCHED THE ALUMINUM CORROSION ISSUE I FOUND THAT SENDING A COMPLAINT TO FORD CUSTOMER SERVICE MIGHT ELEVATE THE CLAIM, I SENT A MESSAGE TO [XXX] AT FORD. SHE WAS VERY NICE AND SENT ME THE CONTACT INFO FOR MY AREA'S FORD CUSTOMER SERVICE REPRESENTATIVE, [XXX]. SHE LET ME KNOW SHE WAS CHECKING INTO THE PROBLEM BUT THAT THE ONLY REAL SOLUTION IS TO REPLACE THE HOOD. WHEN I HEARD BACK, SHE INFORMED ME THAT: "THE COST TO REPLACE THE HOOD OF YOUR MUSTANG WOULD COME TO APPROXIMATELY $2,483.32. I CAN ASSIST WITH 50% OF THIS REPAIR BUT NOT TO EXCEED $1,241.66 IN THE UNLIKELY EVENT THAT ADDITIONAL REPAIRS ARE NEEDED. I HAVE CONTACTED [XXX] AT APPLE FORD AND ADVISED HIM OF MY OFFER. I CAN HONOR THIS OFFER FOR UP TO 30 DAYS FROM TODAY." I CANNOT AFFORD TO PUT OUT MONEY TO FIX THIS AND FEEL THAT A PROBLEM ORIGINATING IN THE ASSEMBLY PLANT, WHICH HAS BEEN WELL DOCUMENTED, SHOULD NOT BE COVERED COMPLETELY BY FORD. IF THIS WERE A PROBLEM WITH THE MECHANICS OF THE CAR, IT WOULD HAVE BEEN FULLY COVERED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10682486

Incident

Nov 8, 2014

Mileage

68,000 mi

THE LEADING EDGE OF THE HOOD IS SHOWING SIGNS OF CORROSION UNDER THE PAINT. FORD KNOWS OF THE PROBLEM AND WILL NOT COVER THE DEFECT PAST THE STANDARD RUST THROUGH WARRANTY MILEAGE. *TR

NHTSA ID

10639798

Incident

Aug 15, 2014

Mileage

55,000 mi

AFTER WASHING MY CAR, I NOTICED THAT THE PAINT AROUND THE FRONT OF THE HOOD WAS BUBBLING. I TOOK IT TO MY DEALER AND THEY SAID THAT THE HOOD IS ALUMINUM AND THE PAINT HAS BEEN KNOWN TO BUBBLE AND WILL EVENTUALLY START TO FLAKE OFF. FORD HAS NOT DONE ANYTHING ABOUT IT. THE ONLY WAY TO FIX IT WOULD BE TO REPLACE THE HOOD. THIS IS HAPPENING ALL ALONG THE FRONT EDGE OF THE HOOD AT THIS TIME. MY CAR HAS 44,000 MILES ON IT, IS NOT DRIVEN IN THE WINTER AND GARAGED ALMOST EVERY NIGHT. IT REMINDS ME OF THE 1989 MUSTANG I HAD THAT FORD ENDED UP HAVING TO REPAINT BECAUSE OF THE BAD PRIMER. PLEASE MAKE FORD OFFER A RECALL ON THIS. AFTER CHECKING THEIR WARRANTY GUIDE, IT STATES THAT "YOUR VEHICLE?S BODY SHEET METAL PANELS ARE COVERED FOR AN EXTENDED CORROSION COVERAGE PERIOD, WHICH LASTS FOR FIVE YEARS, REGARDLESS OF MILES DRIVEN. THE EXTENDED WARRANTY COVERAGE ONLY APPLIES IF A BODY SHEET METAL PANEL BECOMES PERFORATED DUE TO CORROSION DURING NORMAL USE DUE TO A MANUFACTURING DEFECT IN FACTORY-SUPPLIED MATERIALS OR FACTORY WORKMANSHIP." MY DEALER SAID THEIR HAS TO BE A HOLE IN THE HOOD IN ORDER FOR FORD TO DO ANYTHING ABOUT IT. *TR

NHTSA ID

10593208

Incident

May 20, 2014

Mileage

44,000 mi

AFTER WASHING MY CAR, I NOTICED THAT THE PAINT AROUND THE FRONT OF THE HOOD WAS BUBBLING. I TOOK IT TO MY DEALER AND THEY SAID THAT THE HOOD IS ALUMINUM AND THE PAINT HAS BEEN KNOWN TO BUBBLE AND WILL EVENTUALLY START TO FLAKE OFF. FORD HAS NOT DONE ANYTHING ABOUT IT. THE ONLY WAY TO FIX IT WOULD BE TO REPLACE THE HOOD. THIS IS HAPPENING ALL ALONG THE FRONT EDGE OF THE HOOD AT THIS TIME. MY CAR HAS 44,000 MILES ON IT, IS NOT DRIVEN IN THE WINTER AND GARAGED ALMOST EVERY NIGHT. IT REMINDS ME OF THE 1989 MUSTANG I HAD THAT FORD ENDED UP HAVING TO REPAINT BECAUSE OF THE BAD PRIMER. PLEASE MAKE FORD OFFER A RECALL ON THIS. AFTER CHECKING THEIR WARRANTY GUIDE, IT STATES THAT "YOUR VEHICLE?S BODY SHEET METAL PANELS ARE COVERED FOR AN EXTENDED CORROSION COVERAGE PERIOD, WHICH LASTS FOR FIVE YEARS, REGARDLESS OF MILES DRIVEN. THE EXTENDED WARRANTY COVERAGE ONLY APPLIES IF A BODY SHEET METAL PANEL BECOMES PERFORATED DUE TO CORROSION DURING NORMAL USE DUE TO A MANUFACTURING DEFECT IN FACTORY-SUPPLIED MATERIALS OR FACTORY WORKMANSHIP." MY DEALER SAID THEIR HAS TO BE A HOLE IN THE HOOD IN ORDER FOR FORD TO DO ANYTHING ABOUT IT. *TR

NHTSA ID

10593205

Incident

May 20, 2014

Mileage

44,000 mi

AFTER WASHING MY CAR, I NOTICED THAT THE PAINT AROUND THE FRONT OF THE HOOD WAS BUBBLING. I TOOK IT TO MY DEALER AND THEY SAID THAT THE HOOD IS ALUMINUM AND THE PAINT HAS BEEN KNOWN TO BUBBLE AND WILL EVENTUALLY START TO FLAKE OFF. FORD HAS NOT DONE ANYTHING ABOUT IT. THE ONLY WAY TO FIX IT WOULD BE TO REPLACE THE HOOD. THIS IS HAPPENING ALL ALONG THE FRONT EDGE OF THE HOOD AT THIS TIME. MY CAR HAS 44,000 MILES ON IT, IS NOT DRIVEN IN THE WINTER AND GARAGED ALMOST EVERY NIGHT. IT REMINDS ME OF THE 1989 MUSTANG I HAD THAT FORD ENDED UP HAVING TO REPAINT BECAUSE OF THE BAD PRIMER. PLEASE MAKE FORD OFFER A RECALL ON THIS. AFTER CHECKING THEIR WARRANTY GUIDE, IT STATES THAT "YOUR VEHICLE?S BODY SHEET METAL PANELS ARE COVERED FOR AN EXTENDED CORROSION COVERAGE PERIOD, WHICH LASTS FOR FIVE YEARS, REGARDLESS OF MILES DRIVEN. THE EXTENDED WARRANTY COVERAGE ONLY APPLIES IF A BODY SHEET METAL PANEL BECOMES PERFORATED DUE TO CORROSION DURING NORMAL USE DUE TO A MANUFACTURING DEFECT IN FACTORY-SUPPLIED MATERIALS OR FACTORY WORKMANSHIP." MY DEALER SAID THEIR HAS TO BE A HOLE IN THE HOOD IN ORDER FOR FORD TO DO ANYTHING ABOUT IT. *TR

NHTSA ID

10593204

Incident

May 20, 2014

Mileage

44,000 mi

NOTICED WHILE WASHING MY CAR THAT THE PAINT ON MY 2012 MUSTANG WAS BLISTERED ON THE HOOD . SEARCHED THE INTERNET TO SEE IF THERE WAS A RECALL OR OTHER PEOPLE THAT EXPERIENCED THE SAME THING AND TO MY DISMAY FOUND THAT THERE IS AN ISSUE WITH PAINT BLISTERING AND ALUMINUM CORROSION ON THE MUSTANGS. I HAVE 45,000 MILES ON MY CAR AND HAVE SURPASSED THE BUMPER TO BUMPER WARRANTY. I TALKED TO A LOCAL DEALER AND ASKED IF THIS IS CONSIDERED UNDER THE CORROSION WARRANTY AND HE SAID THE CAR HAS TO BE EATEN CLEAR THROUGH BEFORE THEY CONSIDER UNDER THAT PART OF THE WARRANTY. UNDERSTAND THAT THERE WAS A TECHNICAL SERVICE BULLETIN THAT FORD SENT TO THEIR DEALERS DETAILING THE ALUMINUM CORROSION & PAINT BLISTERING PROBLEM AND HOW TO SERVICE IT. FORD NEEDS TO STEP UP TO THE PLATE AND TAKE CARE OF THEIR CUSTOMERS. *TR

NHTSA ID

10561803

Incident

Jan 26, 2014

Mileage

45,000 mi

MY CAR HAS HAD GALVANIC ACTION ON THE HOOD TWICE IN LESS THEN A YEAR. NO ACCIDENT, BUT THE PAINT BUBBLES AND SPLITS ON THE FRONT EDGE OF THE HOOD IN SEVERAL PLACES. AN ELECTRIC CURRENT APPARENTLY OCCURS BETWEEN THE ALUMINUM HOOD AND THE STEEL BOLTS THAT CONNECT IT TO THE HOOD HINGE MECHANISM. FORD HAS REPAINTED THE HOOD TWICE UNDER WARRANTY, BUT NOW SAY THE PROBLEM WONT BE COVERED AGAIN. THEY HAVE NOT SOLVED THE PROBLEM. AS YOU MAY KNOW, HIS PROBLEM IS CURRENTLY BEING DEPOSED FOR A CLASS ACTION LAWSUIT FOR CARS UP TO 2006. PLEASE CONSIDER FORCING FORD TO RECALL ALL VEHICLES (MINE IS A 2011) AFFECTED BY THIS PROBLEM. *TR

NHTSA ID

10544686

Incident

Aug 8, 2012

Mileage

14,000 mi

WHILE DRIVING MY FORD MUSTANG AFTER A RAIN STORM I HEARD A VERY LOUD WATER SWISHING NOISE AND PULLED OFF THE ROAD IMMEDIATELY. I QUICKLY ASCERTAINED THAT THE NOISE WAS COMING FROM THE DRIVER'S DOOR. I WAS EXTREMELY SHOCKED AND CONCERNED AND HURRIED TO THE DEALERSHIP. THE DOOR WAS TAKEN APART IN THE SERVICE AREA AND A LARGE QUANTITY OF WATER POURED OUT. I WAS TOLD THAT THIS PROBLEM WAS NOT COVERED UNDER THE WARRANTY AND THERE WAS NOTHING THEY COULD DO! WHEN THE DOOR WAS APART I COULD CLEARLY SEE THAT THERE WERE NUMEROUS WIRES AND CONNECTORS THAT COULD CLEARLY BE IN JEOPARDY FROM SPLASHING WATER AND THE DOOR INTERIOR WAS VERY WET. I NERVOUSLY DROVE THE CAR HOME AND COVERED IT AND HAVEN'T DRIVEN IT SINCE BECAUSE WE HAVE EXPERIENCED A LOT OF RAIN. I AM A DISABLED VETERAN WITH MEDICAL ISSUES NEED TO DRIVE MY CAR BUT I AM AFRAID TO. *TR

NHTSA ID

10519781

Incident

Jun 11, 2013

Mileage

8,995 mi

TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT AFTER ENGINE STARTUP, WATER WAS SEEN LEAKING FROM THE DASH BOARD AREA. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE WINDSHIELD SEAL NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,621 AND THE CURRENT MILEAGE WAS 5,300. UPDATED 06/26/12 *BF THE CONSUMER STATED WATER LEAKED AT THE FIREWALL ON THE DRIVER'S SIDE AFTER IT RAINED. THERE HAVE BEEN SIX REPAIR ATTEMPTS AND NONE WERE SUCCESSFUL. UPDATED 06/27/12

NHTSA ID

10457640

Incident

Nov 25, 2011

Mileage

2,621 mi