2014 Ford Mustang Airbags Problems

I am reporting a safety hazard and a failure by Ford Motor Company to properly remedy the mandatory Takata Airbag Recall. Following the recall repair, a technician reassembly error left the airbag warning light permanently illuminated, meaning my Supplemental Restraint System (SRS) is completely disabled and will not deploy in a crash. I took the vehicle to Astro Ford in Mississippi for resolution. The Service Manager, Hunter Landry, attempted to reset the system three times and confirmed a permanent safety fault exists in the exact recall area. However, Ford’s proprietary dealership software is actively blocking the dealer from pulling the diagnostic codes or proceeding with the repair without a corporate override code. Ford Corporate customer service agents have repeatedly refused to route this request or issue the override code to the dealer, effectively blocking the repair of a failed federal safety recall component. The dealer requires a corporate email sent to [email protected] to authorize the diagnostic waiver and bypass the software block. Ford's corporate refusal forces me to drive an unsafe vehicle with no working airbags. Desired Resolution: I request that the NHTSA compel Ford Motor Company to immediately issue the corporate diagnostic override code to Hunter Landry at Astro Ford so this defective federal safety recall can be properly diagnosed and repaired at no cost to me.

NHTSA ID

11754796

Incident

Jul 27, 2026

My son was driving to school. He was not speeding or any type of reckless driving. He hit an ice patch. His car spun and flew thru the air. The airbag compartment opened but it was defective. All metal shards came flying out of it causing multiple lacerations. He also lost consciousness from the impact and I was told by hospital ER doctor the airbag was defective and he was suffering from a very serious concussion.

NHTSA ID

11729852

Incident

Apr 8, 2025

The contact owns a 2014 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 15V319000 (Air Bags) and 19V001000 (Air Bags); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11622598

Incident

Oct 29, 2024

The contact owned a 2014 Ford Mustang. The contact stated while driving at 45 MPH, the contact fell asleep and lost control of the vehicle, causing the vehicle to crash into the rear end of another vehicle. The air bags failed to deploy, causing the contact to hit his head against the steering wheel. The contact became dizzy and lightheaded. The contact was able to exit the vehicle; however, the front driver's side door could only slightly open due to the significant damage to the vehicle's front end. The contact received medical assistance the following day. The contact underwent a CT scan and was informed that he had sustained a concussion. The vehicle was towed and totaled. A police report was filed. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,502.

NHTSA ID

11619097

Incident

Sep 22, 2024

Mileage

100,502 mi

The contact owns a 2014 Ford Mustang. The contact received notification of NHTSA Campaign Number: 15V319000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11581805

Incident

Apr 8, 2024

I randomly checked to see if any recalls were out regarding this vehicle. Upon checking I entered my vin # but was advised it was not part of the airbag recall. However my airbag light constantly comes on.

NHTSA ID

11479349

Incident

Dec 17, 2021

WAS HIT ON PASSENGER SIDE AND SLAMMED IN TO BARRIER WALL ON THE DRIVER SIDE AND ONLY THE SIDE AIRBAG ON THE PASSENGER SIDE DEPLOYED. HAD RECALL ON AIRBAG FIXED BUT DID NOT WORK

NHTSA ID

11390035

Incident

Jan 24, 2021

Mileage

50,000 mi

TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED UPON APPROACHING A LIGHT 30 MPH, ANOTHER VEHICLE HAD PULLED OUT IN FRONT OF HER THAT SHE WAS BEHIND. THE VEHICLE IN FRONT OF HER HAD MADE AN ABRUPT STOP WHICH CAUSED HER TO HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY. A POLICE WAS REPORT WAS FILED. THE CONTACT DID SUSTAIN HEAD, NECK, BACK, LEFT RIGHT SHOULDER AND BRUISES INJURIES OR SEEK MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY STORAGE YARD. THE VEHICLE HAD NOT BEEN DIAGNOSED AS OF YET. THE LOCAL DEALER NOR MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

NHTSA ID

11340654

Incident

Jul 8, 2020

Mileage

103,000 mi

I HAVE A CONFIRMED ISSUE WITH MY SON'S PASSENGER SIDE AIRBAG. THE LOCAL DEALER WOODY ANDERSON FORD WAS NOT ABLE TO SCHEDULE REPAIRS UNTIL MARCH 17TH AND WOULD NOT OFFER A LOANER EVEN FOR THE DAY OF THE REPAIR. AS A RESULT MY SON WILL HAVE TO DRIVE AN UNSAFE VEHICLE FOR 2 1/2 MONTHS UNTIL THE REPAIRS CAN BE MADE.

NHTSA ID

11292139

Incident

Dec 30, 2019

FORD HAS FAILED TO CONTACT ME REGARDING FAULTY AIRBAGS.I DISCOVERED THIS ISSUE FROM THE STATE FARM INS WEBSITE

NHTSA ID

11271004

Incident

Oct 25, 2019

Mileage

76,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11259116

Incident

Sep 30, 2019

I HAVE BEEN TRYING FOR THREE MONTHS TO GET MY LOCAL FORD DEALERSHIP (FREEDOM FORD OF MORGANTOWN) TO COOPERATE WITH ME TO GET THIS SAFETY RECALL DONE. IT'S APPARENT THEY WOULD RATHER MAKE MONEY INSTEAD OF FIXING RECALLS. MY VEHICLE DOES NOT SEE RAIN OR SNOW.

NHTSA ID

11233787

Incident

May 1, 2019

Mileage

27,000 mi

TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TRAFFIC SIGN. DURING THE CRASH, THE FRONT DRIVER SEAT AIRBAG DEPLOYED BUT DID NOT INFLATE. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 80,000.

NHTSA ID

11232768

Incident

Jun 1, 2019

Mileage

80,000 mi

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. IN MARCH OF 2019, THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE PASSENGER AIR BAG. HUTCH FORD (213 S MAYO TRAIL, PAINTSVILLE, KY 41240, (606) 789-5303) STATED THAT THE CONTACT WOULD HAVE TO PAY FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 115,000.

NHTSA ID

11232003

Incident

Jul 13, 2019

Mileage

115,000 mi

TAKARA RECALL MY DAUGHTER WAS DRIVING ON A CITY STREET AND ALL OF A SUDDEN FRONT AND SIDE DRIVER SIDE AIRBAGS DEPLOYED SPONTANEOUSLY AND EXPLODED CAUSING HER BURNS AND LACERATIONS. ALSO CAUSED BRUISING AND PAIN ON HER SHOULDER,PAIN IN NECK LOWERBACK AND RIBCAGE AREA. THIS CAUSED HER TO REAR END ANOTHER VEHICLE. THE BATTERY COMPLETELY DIED AFTER AND NEEDED TO BE JUMP STARTED BY TOW COMPANY. THEY ALSO COULDN'T GET THE TRUNK TO OPEN. I HAVE A CLAIM WITH FORD AND THEY DID ASK ME AT MY COST TO DELIVER CAR TO DEALERSHIP SO THEY COULD RETRIEVE THE RCM BUT MY INSURANCE WILL NOT ALLOW THE VEHICLE TO BE REMOVED. I DID CONTACT MY PRODUCT CLAIM REP AND NOW I AM BEING COMPLETELY IGNORED. THIS IS A VERY DANGEROUS DEFECT THAT NEEDS TO BE INVESTIGATED. THANK YOU.

NHTSA ID

11230880

Incident

Apr 18, 2019

Mileage

50,000 mi

TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED HIS DAUGHTER WAS DRIVING AT 45 MPH, WHEN ANOTHER VEHICLE CRASHED INTO THE ENTIRE DRIVER SIDE OF THE VEHICLE. AS A RESULT, THE VEHICLE MOVED FORWARD, CAUSING A SECOND VEHICLE TO CRASH THE FRONT OF THE VEHICLE. THE DRIVERS SIDE AIR BAG DELAYED IN DEPLOYING. THE DRIVER HAD ALREADY EXITED THE VEHICLE WHEN THE AIR BAG DEPLOYED. THE DRIVERS HEAD HIT THE STEERING WHEEL AND NEEDED MEDICAL ATTENTION. IN ADDITION, THE DRIVER OF THE SECOND VEHICLE REQUESTED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO AN IMPOUND LOT. THE CONTACT CALLED A LOCAL DEALER (FAIRWAY FORD LOCATED AT 2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) AND WAS MADE AWARE OF FAILURE. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) WAS COMPLETED 2 YEARS AGO AT THE SAME LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 26,000. *BF*JB

NHTSA ID

11228958

Incident

Jul 1, 2019

Mileage

26,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SERRAMONTE FORD, 999 SERRAMONTE BLVD, COLMA, CA 94014, (650)-288-1477) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11203220

Incident

Jan 28, 2019

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LONDONBERRY FORD (33 NASHUA RD, LONDONDERRY, NH 03053, (603) 434-4141) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11195423

Incident

Apr 11, 2018

TAKATA RECALL I HAVE RECEIVED NUMEROUS RECALL NOTICES FOR THIS VEHICLE, BUT I HAVEN'T OWNED OR LEASED THIS VEHICLE FOR 5 YEARS. I CALLED FORD MOTOR COMPANY TO REQUEST THAT THEY REDIRECT THE RECALL NOTICE TO THE CURRENT OWNER BUT THEY SAID THEY WERE UNABLE TO DO SO. PART OF THE EXCUSE I WAS GIVEN WAS THAT FORD DOESN'T SEND OUT THE NOTICES, THEY SUBCONTRACT THIS TO ANOTHER ENTITY. I DON'T KNOW WHO THE CURRENT OWNER IS. I WAS THE ORIGINAL LESSEE OF THE VEHICLE WHEN I WAS AN EMPLOYEE OF FORD MOTOR COMPANY AND THIS WAS PART OF THE MANAGEMENT LEASE VEHICLE PROGRAM. ALL REGISTRATION OF THE VEHICLE WAS HANDLED BY THEM, FOR THIS AND ALL THE OTHER VEHICLES THAT I LEASED FROM THEM AS PART OF THIS PROGRAM. THIS VEHICLE WAS RETURNED TO FORD AT THE END OF THE LEASE AND THEY THEN DISPOSITIONED IT, EITHER THROUGH RESALE OR OTHER RESULT. MY COMPLAINT IS THAT FORD KNOWINGLY IS NOT INFORMING THE CORRECT OWNER/LESSEE OF THIS VEHICLE OF THE CURRENT TAKATA RECALLS. I REGRET THAT I HAVE TO FILE A COMPLAINT AGAINST FORD MOTOR COMPANY, AS A FORMER EMPLOYEE WHO RESPECTS THE COMPANY AND ITS PRODUCTS, BUT MY INTENT IS TO ENSURE THAT THE CURRENT OWNER OF THE VEHICLE IS NOTIFIED AS SOON AS POSSIBLE GIVEN THE SEVERITY OF THE ISSUE. NOTE: THE CARD THAT I RECEIVED WITH NOTICE OF THIS RECALL SAYS "DON'T PRESS YOUR LUCK!"

NHTSA ID

11192652

Incident

Mar 30, 2019

TAKATA RECALL. WAITING SEVERAL MONTHS FOR REPLACEMENT PARTS

NHTSA ID

11192529

Incident

Oct 1, 2018

19S01 RECALL. I CAN NOT GET MY CAR REPAIRED IN A REASONABLE TIME.

NHTSA ID

11189808

Incident

Feb 1, 2019

TAKATA RECALL

NHTSA ID

11181236

Incident

Sep 16, 2018

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GARY YEOMANS FORD LINCOLN (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11181135

Incident

Feb 1, 2019

RECALL ON DRIVERS SIDE AIR BAG. IS MY CAR AFFECTED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11165552

Incident

Jan 7, 2019

I PURCHASED A CAR A MONTH AGO, RIGHT AFTER I FILLED ALL PAPERWORK OUT AND WAS TO TAKE DELIVERY THE AIRBAG LIGHT WENT OFF. THEY SENT CAR TO A FORD DEALER 2 WEEKS LATER AND SAID THE PART NEEDED IS ON BACKORDER UNTIL 12/14. (I AM MAKING PAYMENTS AND INSURANCE ON CAR) THEY GAVE ME A PART NUMBER OF DR3Z1HA005HC AND CARMAX IS TELLING ME NOW THE FORD DEALER IS GIVING THEM A HARD TIME. I HAVE SEARCHED THIS PART THRU FORD AND THERE ISN'T ONE. IT'S SUPPOSED TO BE A DRIVERS SEAT AIRBAG HARNESS THAT HAS SENSORS ON IT. WHAT AM I SUPPOSED TO DO AS A CONSUMER? I WANT THIS CAR! I NEED THIS CAR! I'M PAYING FOR THIS CAR! EVERYONE IS BEING UNHELPFUL!

NHTSA ID

11162101

Incident

Nov 15, 2018