Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 4 NHTSA owner-reported complaints for the 2014 Ford Police Interceptor Sedan, most frequently naming the steering, electrical and engine categories. 9 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Feb 2016 | 1 | 1 |
| Apr 2018 | 1 | 2 |
| Jun 2018 | 1 | 3 |
| Jul 2019 | 1 | 4 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
ELECTRIC POWER STEERING ASSIST FAILURE. WHILE DRIVING ON THE HIGHWAY, THE POWER STEERING SYSTEM FAILED WITH NO WARNING . PULLED VEHICLE OVER TO CHECK THE ISSUE. TURNED IT BACK ON, AND WARNING LIGHT CAME UP AGAIN SHOWING THAT THERE WAS NO POWER STEERING. COULD BARELY TURN THE WHEEL WITHOUT CONSIDERABLE EFFORT.
2-14-17 WITH MILEAGE AT 86,257 , STARTED NOTICING STEERING PROBLEMS. UPON MODERATE TO HARD ACCELERATION, CAR STEERS RIGHT BUT STEERING WHEEL MOVES LEFT. IT IS JUST THE OPPOSITE ON DECELERATION. SINCE THEN NUMEROUS STEERING AND SUSPENSION PARTS REPLACES, SOME MORE THAN ONCE BY OUR OWN MECHANICS AND LOCAL FORD DEALERSHIP. NO IMPROVEMENT, IN FACT PROBLEM BECAME WORSE OVER TIME. 3-21-18, MILEAGE 112039, STILL HAVING SAME PROBLEM. BACK TO LOCAL FORD DEALER AGAIN MORE PARTS REPLACED, NO IMPROVEMENT. VEHICLE TAKEN OUT OF SERVICE FOR THIS ONGOING PROBLEM. CONTACTED FORD FLEET CUSTOMER CARE, CASE #14628299 ASSIGNED. SINCE CAR IS OVER 100,000 MILES, FORD CUSTOMER SERVICE NOT WILLING TO DO ANYTHING BUT DOCUMENT PROBLEMS AS CAR IS OUT OF WARRANTY. DECIDED TO TAKE TO ANOTHER FORD DEALERSHIP NEARBY AT THE END OF MARCH 2018. MORE PARTS REPLACED, CAR SENT BACK TO US ON 6-1-18 BUT SERVICE MGR. AT THAT DEALERSHIP SAID THEY COULD NOT SAY IF CAR WAS SAFE TO DRIVE OR NOT. CAR STILL HAS STEERING PROBLEMS SO CAR TAKEN BACK TO THIS DEALERSHIP. DURING THE MONTH OF JUNE 2018, DEALERSHIP HAS A FACTORY SERVICE ENGINEER WORK ON CAR TWICE AND TRIED TO CORRECT PROBLEM. CAR RETURNED TO US WITH SAME STEERING PROBLEM AND FORD DEALERSHIP SAID THAT THEY AND THE FACTORY SERVICE ENGINEER DON'T KNOW WHAT ELSE TO DO TO CORRECT PROBLEM. *TR
DURING SCHEDULED MAINTENANCE SERVICE TECH NOTED COOLANT TANK CRACKED. COOLANT TANK IN ENGINE COMPARTMENT CRACKING AT SEAMS. POSSIBLE FIRE RISK. MULTIPLE MODEL YEARS. THIS IS AN ONGOING PROBLEM FOR OUR POLICE INTERCEPTOR FLEET.
WE HAVE 9 OF THESE INTERCEPTOR SEDANS WITH THE FORD READY FOR THE ROAD PACKAGE AND 5 OF THEM NOW HAVE ISSUES WITH THE FRONT RIGHT SIDE MARKER/TURN SIGNAL, THEY WILL FLASH RANDOMLY, I HAVE ALMOST BEEN IN AN ACCIDENT BECAUSE A VEHICLE PULLED OUT IN FRONT OF ME THINKING I WAS TURNING RIGHT DUE TO THE LIGHT FLASHING, WHEN IT IS DOING THIS WE HAVE NO INDICATION IT IS GOING ON WHILE WE ARE DRIVING. I HAVE A VIDEO OF WHAT IT IS DOING AND CAN SEND IT IF NEEDED, ALL OF OUR OFFICERS FEEL THIS IS A MAJOR SAFETY ISSUE DUE TO OTHER DRIVERS THINKING YOUR GOING TO TURN WHEN YOU ARE NOT.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
STRUCTURE
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
SERVICE BRAKES, HYDRAULIC
Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
FUEL SYSTEM, GASOLINE
In the affected vehicles, it may be possible that certain driving maneuvers can result in an overheated catalytic converter, catalyst degradation, and an illuminated malfunction indicator light (MIL) with diagnostic trouble codes (DTCs) P0420 and/or P0430 stored in the powertrain control module (PCM).
ELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER
Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Use pigtail harness service part numbers 3U2Z-14S411-ZEA or CU2Z-14S411-FA, as both parts are interchangeable. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures.
EQUIPMENT; STRUCTURE
Certain 2014-2015 Explorer and 2014-2016 Police Interceptor Utility Vehicles - Front Door Trim Panel Repair
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM; EQUIPMENT:APPLIANCE:AIR CONDITIONER
SUPERCEDES TSB 16-0165: SOME 2011-2015 EXPLORER VEHICLES MAY EXHIBIT AN EXHAUST ODOR IN THE VEHICLE WITH THE AUXILIARY CLIMATE CONTROL SYSTEM ON. CUSTOMERS MAY INDICATE THE ODOR SMELLS LIKE SULFUR, OR THAT EXHAUST ODORS ARE ENTERING THE VEHICLE CABIN. THIS CONDITION MAY BE WORSENED WHEN THE CLIMATE CONTROL SYSTEM IS IN RECIRCULATE MODE AND THE VEHICLE IS HEAVILY ACCELERATED FOR AN EXTENDED PERIOD. WHETHER AND TO WHAT EXTENT ANY CUSTOMER OR OCCUPANT OF A 2011-2015 EXPLORER VEHICLE EXPERIENCES THE EXHAUST ODOR WILL BE AFFECTED BY DRIVING HABITS, WEATHER AND INDIVIDUAL SENSITIVITIES. FOLLOW EACH AND EVERY STEP OF THE TSB SERVICE PROCEDURE IN PROCEDURE 1 TO IMPROVE THE CONDITION.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.