2010 Ford Super Duty

TL* THE CONTACT OWNS A 2010 FORD SUPER DUTY. WHILE DRIVING 20 MPH AND TURNING ON A BEND, THE ENTIRE IGNITION LOCK CYLINDER FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (LITHIA FORD LINCOLN OF BOISE 8853 W. FAIRVIEW AVENUE, BOISE, ID 83704) WHERE IT WAS DIAGNOSED THAT THE LOCKING PIN FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 44,000. UPDATED 10/26/17*LJ THE CONSUMER STATED THE IGNITION CYLINDER FELL OUT THE KEY STILL INSERTED. THE IGNITION CYLINDER AND KEYS HAD TO BE REPLACED. *JS

NHTSA ID

11013419

Incident

Jul 11, 2017

Mileage

44,000 mi

TL* THE CONTACT OWNS A 2017 (NA) FORD SUPER DUTY. ON SEVERAL OCCASIONS, WHILE DRIVING, THE CONTACT WAS UNABLE TO SEE THE INSTRUMENT PANEL DURING THE DAYLIGHT. THE CONTACT MENTIONED THAT THE INSTRUMENT PANEL LOOKED POLAROID DURING THE DAYLIGHT. THE DEALER WAS NOT CONTACTED AND THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. FORD MOTOR COMPANY WAS CONTACTED AT 800-444-3311 AND ADVISED THE CONTACT TO CALL THE RECALL HOTLINE AT 866-436-7332. THE CONTACT CALLED THE HOTLINE AND WAS INFORMED THAT NO RECALL WAS ASSOCIATED WITH THE VEHICLE AND TO CONTACT NHTSA. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,428. UPDATED 08/18/17*LJ *CN

NHTSA ID

11003189

Incident

Apr 1, 2017

Mileage

3,428 mi

I WAS DRIVING 75 MPH IN HEAVY TRAFFIC ON INTERSTATE 69 BETWEEN SHEPPARD AND CLEVELAND TEXAS AND THE VEHICLE STALLED AND DIED IN THE INSIDE LANE. WHEN I TRIED TO RESTART THE VEHICLE IT WAS FLASHING A GREEN WRENCH AND WOULD ONLY RESTART IN A REDUCED POWER MODE. FORD DEALER DIAGNOSED PROBLEM AS CRANK CASE OVERFILLED BY 13 QUARTS DUE TO FAILED HPFP. THIS WAS A NEW FORD ENGINE WITH ONLY 13,000 MILES ON IT WITH A 24 MONTH UNLIMITED MILEAGE WARRANTY. DEALER ADVISED THAT FORD WILL COVER HPFP REPLACEMENT BUT WILL VOID BALANCE OF WARRANTY IF I DO NOT PAY $7,000 TO REPLACE ALL OTHER FUEL INJECTION SYSTEM COMPONENTS. FORD BASES DETERMINATION ON UPLOADED PHOTOS FROM DEALER THAT THEY CLAIM SHOW EVIDENCE OF "RUST" WHICH THEY CLAIM INDICATES FUEL CONTAMINATION. THEIR PHOTOS WERE OF THE HPFP STRAIGHT OFF THE TRUCK AND COVERED WITH DEISEL. AND WHAT THEY CLAIM IS RUST IS ACTUALLY LIGHT REFRACTION OF THE DEISEL (PHOTO LABELED HPFP WITH DEISEL) I WITNESSED BOTH THE REMOVAL AND THE PHOTOGRAPHY OF THE PUMP. AT THAT TIME I ASKED THAT THE DEISEL BE WIPED OFF BEFORE THE PHOTOS BUT WAS TOLD THAT THAT WAS NOT ALLOWED. I RETURNED TO THE DEALER THE NEXT DAY AND RETRIEVED THE PUMP FOR INDEPENDENT TESTING FOR RUST AND TOOK PHOTOS AFTER WIPING OFF THE DEISEL. PHOTO LABLELED WITHOUT DEISEL FORD RECOMMENDED VERBALLY THAT I CHECK TO SEE IF MY AUTO INSURANCE COVERS CONTAMINIATED FULE BUT THEN REFUSED TO GIVE ME ANYTHING IN WRITING, INSTEAD REFERRING ME TO FORD OGC REVEIWING THE INTERNET I SEE THAT THIS IS NOT AN ISOLATED EVENT. THESE BOSCH HPFP HAVE BEEN FAILING FOR YEARS. IT IS A DISGRACE THAT FORD IS EXTORTING - COERCING ME TO PAY FOR THE BALANCE OF THE INJECTION SYSTEM WHILE ACCEPTING RESPONSIBILITY FOR THE FAILED HPFP. HOW DOES THAT HAPPEN?

NHTSA ID

10902967

Incident

Aug 15, 2016

Mileage

13,000 mi

WHILE DRIVING ON A RURAL COUNTRY ROAD LESS THAN 40 MPH I HAD A CATASTROPHIC LOSS OF STEERING. ALTHOUGH I IMMEDIATELY BRAKED, THERE WAS NO DIRECTIONAL CHANGE AVAILABLE THROUGH THE STEERING WHEEL. LESS THAN 10 DAYS PRIOR, I WAS TOLD BY A FORD DEALERSHIP SERVICE REPRESENTATIVE THAT THE STEERING WAS 'A LITTLE LOOSE.' THERE WAS NO MENTION THAT I COULD HAVE SUCH A LOSS OF STEERING OR THAT IT NEEDED IMMEDIATE ATTENTION. UNFORTUNATELY, I LIKENED IT TO 'YOUR TIRES/BRAKES/BELTS ARE A LITTLE WORN.'

NHTSA ID

10825371

Incident

Feb 8, 2016

Mileage

140,000 mi

RADIATOR HOSES LEAKING ANTIFREEZE FLUIDS FROM WHERE THEY CONNECT. HAVE TO ADD ANTIFREEZE ONE'S IN A WHILE.

NHTSA ID

10730486

Incident

Sep 12, 2012

Mileage

10,000 mi

RADIATOR HOSES LEAKING ANTIFREEZE FLUIDS FROM WHERE THEY CONNECT. HAVE TO ADD ANTIFREEZE ONE'S IN A WHILE.

NHTSA ID

10730485

Incident

Sep 12, 2012

Mileage

10,000 mi

BOTH RADIATOR HOSE NEEDING TO BE REPLACED AT SAME TIME DEALER STATES FORD KNOWS ABOUT ISSUE AND CHANGE TO A DUAL O RING DESIGN BUT DOESN'T WARRANTY IT. 846.48 TO REPAIR A DEFECT FORD KNOW S IS WRONG. *TR

NHTSA ID

10552985

Incident

Nov 19, 2013

Mileage

51,536 mi

I BOUGHT A 2010 FORD F 250 SUPER DUTY TRUCK ON JUNE 11 2010. I BEGAN TO HAVE INTERMITTENT BRAKE PROBLEMS (NO STOPPING) THE PROBLEM INCREASED UNTIL I WAS ALMOST UNABLE TO STOP THE VEHICLE ( AT 15 MPH ) WITH ALL MY WEIGHT ON THE PEDAL ( ALL 240 POUNDS OF ME). I HAD THE TRUCK TOWED TO THE DEALER SHIP (HARPER MOTORS MID CITY FORD IN EUREKA CA.) IT HAS BEEN THERE FOR TWO DAYS. TODAY I WAS INFORMED THAT A FORD ENGINEER HAD BEEN THERE AND NOT ONLY WERE THEY ABLE TO RECREATE THE PROBLEM IN MY TRUCK. THAT THEY SUBSEQUENTLY TOOK OTHER BRAND NEW 2010 F 250'S ON THE LOT AND WERE ABLE TO GET SIMILAR FAILURES IN THOSE VEHICLES. I WAS THEN INFORMED THAT THERE WAS NO FIX FOR THIS, THAT THEY BELIEVED THAT IT WAS AN INHERENT PROBLEM WITH THESE VEHICLES. I AM REFUSING TO TAKE THE TRUCK BACK AS I HAUL HEAVY LOADS IN MY CONTRACTING BUSINESS AND CAN NOT DRIVE A VEHICLE THAT WILL NOT STOP. I AM AMAZED AT THE CAVALIER ATTITUDE OF THIS DEALERSHIP, BUT NOT SURPRISED AS I HAVE HAD PREVIOUS PROBLEMS THERE OVER THE YEARS. I WILL ALSO BE ADDRESSING THIS ISSUE WITH AN ATTORNEY AS I BELIEVE THEY WILL BE STUBBORN AND DIFFICULT TO MOVE FROM THEIR POSITION FROM WHAT I HAVE HEARD SO FAR. I HAVE AS OF YET, BEEN UNABLE TO CONTACT FORD MOTOR CORPORATION REGARDING THIS PROBLEM AND BELIEVE THIS IS A GOOD START HERE. *TR

NHTSA ID

10346396

Incident

Jul 28, 2010

Mileage

1,500 mi

Various vehicles equipped with a 4.6L, 5.4L, 6.8L modular 3 valve engine built on or before 8-Jan-2016 may exhibit symptoms that may include upper end engine noise, rough running, misfire and/or engine damage. If diagnosis leads to only camshaft/camshaft roller follower(s) requiring replacement, replace all of the camshaft roller followers on both banks/cylinder heads with part number 3L3Z-6564-A, not just the faulty roller follower(s). When replacing the camshaft roller followers, refer to Workshop Manual (WSM), Section 303-01.

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.

Some 2009-2016 E-Series, F-Super Duty, 2009-2015 F-53 Motorhome and 2011-2015 F-59 Stripped Chassis vehicles equipped with a TorqShift® transmission and a transmission built on or before 12/15/2015 may exhibit a MIL with DTCs P0751, P0730 and/or P2700