We have repeatedly reported to both the manufacturer and the dealership that there are multiple screws and staples protruding throughout the RV, creating an ongoing safety hazard. These issues were present from the time of purchase and have been documented during prior service visits. The RV has been returned to the dealership numerous rimes for repairs and has been out of service for a significant portion of our ownership since purchasing it in summer of 2025. On April 11, 2026, during only our second night using the RV, I was walking from the main sitting area down the stairs toward the kitchen/bedroom area when my sock became caught on a protruding screw sticking out of the stair trim/flooring strip. This caused me to lose my balance and fall down the stairs. I landed forcefully on my hands and knees, resulting in pain and visible bruising to my knees and feet, and required medical evaluation. This incident was directly caused by a known and previously reported defect that had not been properly corrected. Given that: these hazards were previously reported/documented, the dealer & manufacturer was aware of the risk, they both knew that I have mobility issues affecting my balance/walking and a family with young children are using it, the defects are widespread throughout the RV, and the condition has now resulted in a personal injury. This represents a ongoing to both myself and my children. The vehicle remains unsafe for normal use. Due to the repeated nature of these defects, prior repair attempts, and now the resulting injury. I am requesting that the manufacturer take appropriate action to ensure safety. This includes a full evaluation of the vehicle and consideration of removal from service, replacement or repurchase if the defects cannot be permanently corrected. I am also requesting that this issue be reviewed for potential broader safety implications.
- NHTSA ID
- 11732097
- Incident
- Apr 11, 2026