RoadVitals

2011 Four Winds Serrano

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest May 8, 2013
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 23, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2011 Four Winds Serrano, most frequently naming the visibility category. 2 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Visibility2100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V698000

ELECTRICAL SYSTEM

Oct 23, 2015
503 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain model year 2009-2011 Four Winds Hurricane and Windsport, 2009-2010 Four Winds Mandalay, 2010 Four Winds Magellan, and 2010-2011 Four Winds Serrano motorhomes manufactured May 2, 2009, to September 1, 2010. The affected vehicles are wired to be powered by a generator and are equipped with an Iota ITS-50R transfer switch that may fail when exposed to elevated electrical loads and used in higher ambient temperatures.
The risk: As the transfer switch fails, it may overheat, increasing the risk of a fire.
The remedy: TMC will notify owners, and dealers will replace the Iota ITS-50R transfer switch with a transfer switch from another manufacturer, free of charge. The recall began on November 23, 2015. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000106.
Thor Motor CoachManufacturer number RC000106View on NHTSA.gov
10V563000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Nov 16, 2010
3,488 units potentially affected
The defect: TMC IS RECALLING CERTAIN MODEL YEAR 2004-2011 DAMON AND FOUR WINDS RECREATIONAL VEHICLES EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
The risk: THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK, MAY NOT SHUT-OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
The remedy: TMC IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL NFORMATION. THE RECALL BEGAN ON JANUARY 12, 2011. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR THOR MOTOR COACH AT 1-877-855-2867.
THOR MOTOR COACHView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Visibility
Filed May 8, 2013

WHILE DRIVING IN FLORIDA AFTER PURCHASING THE RV, I RAN INTO A LIGHT RAINSTORM. THE WINDSHIELD WIPERS WERE IN INTERMITTENT MODE AND STOPPED WORKING AFTER A FEW MINUTES OF OPERATION. I COULDN'T GET THE WIPERS TO WORK UNLESS I PUT THEM IN "FAST" MODE. AFTER THE RAIN STOPPED WE DROVE FOR ABOUT AN HOUR AND RAN INTO ANOTHER RAIN SHOWER. THE WIPERS STARTED WORKING AGAIN IN INTERMITTENT MODE WHEN WE RAN INTO ANOTHER RAIN SHOWER. WITHIN TWO OR THREE MINUTES, THEY STOPPED WORKING EXCEPT IN "FAST" MODE. A SERVICE TECHNICIAN AT A CAMPING WORLD SERVICE CENTER SAID HE HEARD ABOUT THIS PROBLEM AND BELIEVED WATER WAS LEAKING IN AROUND THE WIPER MOUNTING POINT ON THE COACH AND CAUSING A SHORT IN THE MOTOR MECHANISM. *TR

NHTSA ID
10511082
Incident
Apr 8, 2013
Mileage
5,700 mi
Visibility
Filed Dec 30, 2012

WHILE DRIVING IN A LIGHT RAIN WITH THE WINDSHIELD WIPERS IN PULSE MODE, THEY STOPPED WORKING. WAS NOT ABLE TO GET WORKING EXCEPT IN HIGH SPEED MODE. AFTER STOPPING IN REST AREA FOR APPROXIMATELY 20 MINUTES, THEY BEGAN TO WORK AGAIN UNTIL BACK ON THE ROAD. AFTER APPROXIMATELY 15 MINUTES THEY QUITE AGAIN EXCEPT IN HIGH SPEED MODE. THE PROBLEM ALSO OCCURRED IN OCTOBER 2011 DURING TRIP TO EAST COAST. ON JUNE 25, 2012 AT 6,345 MILTES TOOK RV TO WORKHORSE WARRANTY CENTER FOR REPAIR. WIPER MODULE AND MOTOR WAS REPLACED. ON TRIP TO FLORIDA THE FIRST OF NOVEMBER 2012, THEY AGAIN STOPPED WORKING EXCEPT FOR THE HIGH SPEED MODE AT THE FIRST SIGN OF RAIN. HAVE TALKED TO OTHER OWNERS OF RVS WITH WORKHORSE CHASSIS AND THEY ARE ALSO HAVING TO SAME PROBLEMS. *TR

NHTSA ID
10490509
Incident
Aug 19, 2011
Mileage
1,200 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB-10-008

VISIBILITY:WINDSHIELD WIPER/WASHER

FOUR WINDS INTERNATIONAL: WIPER PIVOTS HAVE BEEN INSTALLED CORRECTLY CAUSING THE WIPERS TO HAVE INCORRECT WIPE ANGLES. *RM

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Four Winds Serrano by model year
YearComplaintsRecallsInvestigationsIssue Index
2011Viewing220—
2010120—
2009010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.