2009 Freightliner Sprinter 2500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2009 Freightliner Sprinter 2500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Body & structure150.0%
- Engine150.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
THE METHODOLOGY/GASKETING/ WHATEVER IS SO INADEQUATE ON ROOFTOP AIR CONDITIONING UNITS THAT THESE VEHICLES ARE "SEMI-JOKINGLY" CALLED RAIN FORESTS DUE TO UNBELIEVABLY BAD AND CHRONIC AND DANGEROUS RAIN LEAKING THROUGH THE ROOF. A SIMPLE GOOGLE SEARCH ON "SPRINTER ROOF LEAK" BRINGS BACK MANY, MANY RESULTS -- INCLUDING YOUTUBE VIDEOS OF THE OUTRAGEOUS AMOUNT OF LEAKING. THE REAR PASSENGERS IN SOME SPRINTER VANS ARE GETTING A SHOWER THAT THEY DON'T EXPECT. THE REAR AIR CONDITIONING SYSTEM IS REPORTEDLY LEAKING IN SOME MODELS, AND OWNERS ARE BOILING MAD. A CLASS-ACTION LAWSUIT WAS FILED IN CALIFORNIA ALLEGING THAT MERCEDES KNEW ABOUT THE PROBLEM AND DIDN'T FIX IT. BAD SEALS AROUND THE ROOFTOP, REAR AIR CONDITIONER ON SOME SPRINTER 2500 AND 3500 MODELS ALLEGEDLY CAUSE THE LEAK. DRIVERS CLAIM THAT IT'S BAD ENOUGH TO SEEM LIKE IT'S RAINING IN THE VEHICLE, AND SOME OWNERS SAY THAT IT LEADS TO MOLD AND WATER DAMAGE AROUND THE HEADLINER. REGARDLESS OF HOW MANY TIMES DEALER SERVICE DEPARTMENTS TRY TO REPAIR -- THE PROBLEM RE-OCCURS WITHIN MONTHS TYPICALLY. THE ONLY WAY I COULD STOP THE RAIN-INFILTRATION ON MY VEHICLE IS TO COMPLETELY REMOVE THE ROOFTOP UNIT. HENCE, A UNIT THAT COSTS ~ $6,000 DOLLARS HAS BEEN REMOVED, ALSO REQUIRING REMEDIATION OF THE RESULTING 16 X 33 INCH HOLE IN THE ROOFTOP SHEET-METAL AND THE INTERIOR HEADLINER, WHICH ALONE COSTS ANOTHER $600 FROM MB PARTS DEPARTMENT. I HAVE COMMUNICATED WITH EXECUTIVE CUSTOMER SERVICE AT MERCEDES BENZ CORPORATE TO LITTLE AVAIL, DESPITE THE FACT THAT MOST SPRINTER SERVICE DEPARTMENTS, READILY ADMIT, THAT THIS IS A HUGE, RECURRING PROBLEM. IT REALLY IS A SHAME THAT THIS IS THE PRIMARY "ACHILLES HEEL" ON THIS VEHICLE, THAT OTHERWISE, IMPRESSES ME TIME AND AGAIN. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2009 FREIGHTLINER SPRINTER 2500. THE CONTACT STATED THAT OIL WAS SPILLING FROM THE ENGINE COMPARTMENT ONTO THE ROAD SURFACE. THE CONTACT INDICATED THAT UP FIVE QUARTS OF OIL WOULD SPILL OUT EVERY SEVEN DAYS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V294000 (FUEL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 288,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .