2019 Freightliner Sprinter 2500 Owner Complaints

The contact owns a 2019 Freightliner Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11521162

Incident

Feb 28, 2023

The contact's boss owns a 2019 Freightliner Sprinter 2500. The contact stated that the wheel speed sensor wires were corroded. Additionally, the check engine warning light was illuminated. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted and it was suggested that the vehicle be taken to another state, possibly New York or Pennsylvania for repair. The contact was concerned about driving the vehicle to another state for the repair and stated that it was too expensive to tow. The approximate failure mileage was 17,680. Consumer also have safety recalls #21V972, 21V152, 21V055, consumer is unable to have repaired Mercedes does not have any authorized service centers in NJ.

NHTSA ID

11451114

Incident

Feb 1, 2022

Mileage

17,680 mi

The lower power steering return hose came off while driving just outside Albuquerque, NM. My van had only 2861 miles on it. The clamps had been replaced due to factory recall by my dealer in Salt Lake City, UT prior to delivery to me, but the factory hose was still too short, and clamps still not adequate. I was able to put it on and drive it 30 miles to a Mercedes dealer in Albuquerque, where they put new clamps on, but they did not install a longer hose. They said factory hose was fine. I made it to Durango, CO (just 3-1/2 hour drive)and it started leaking again. Sprinter roadside assistance arranged to have it towed to the Salt Lake dealer and they replaced the hose with a longer one and installed double clamps and it is working great now. This should never have happened to begin with. I am thankful the steering did not go out while driving over the mountain passes!! They should include replacing the hose with a longer one, as well as with better clamps for the factory recall.

NHTSA ID

11418840

Incident

Apr 6, 2021

DRIVER PARKED ON A HILL AND PUT THE VAN IN PARK. EXITED THE VEHICLE AND WAS OUT OF THE VEHICLE 15 SECS BEFORE HE HEARD A POP AND A GRIND AND SMELLED AN ODOR. HE TURNED AND WATCHED HIS VAN ROLL DOWN A HILL INTO TWO PARKED CARS. IT WAS PARK (STATIONARY) ON A CITY STREET AND UNOCCUPIED.

NHTSA ID

11360505

Incident

Jun 3, 2020

Mileage

20,000 mi