RoadVitals

2012 Freightliner Western Star

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Apr 2, 2012
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2012 Freightliner Western Star. 2 safety recalls have been issued covering this model year; and 103 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
12V138000

SEATS

Apr 2, 2012
5,247 units potentially affected
The defect: DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2012 FREIGHTLINER CASCADIA AND WESTERN STAR 4900 VEHICLES, MANUFACTURED FROM DECEMBER 22, 2011, THROUGH FEBRUARY 23, 2012. THESE VEHICLES MAY BE EQUIPPED WITH CERTAIN NATIONAL SEAT BRAND DRIVER’S SEATS. THESE SEAT BASES MAY HAVE OUT-OF-SPECIFICATION WELDS THAT MAY ALLOW THE SEAT TO BUCKLE UNEXPECTEDLY.
The risk: AN UNEXPECTED MOVEMENT OF THE SEAT COULD AFFECT VEHICLE CONTROL AND VISIBILITY, INCREASING THE RISK OF A CRASH.
The remedy: DTNA WILL NOTIFY OWNERS, AND AFFECTED VEHICLES WILL HAVE REPLACEMENT COMPONENTS INSTALLED BY DTNA AUTHORIZED SERVICE FACILITIES, FREE OF CHARGE. AN INTERIM LETTER WAS MAILED TO OWNERS ON MAY 16, 2012. THE RECALL TO PERFORM THE FINAL REMEDY BEGAN ON NOVEMBER 21, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-624View on NHTSA.gov
11V257000

POWER TRAIN:DRIVELINE

Apr 26, 2011
347 units potentially affected
The defect: DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 FREIGHTLINER CASCADIA, M2, AND WESTERN STAR 4900 VEHICLES, MANUFACTURED FROM JANUARY 11, 2011, THROUGH FEBRUARY 21, 2011, AND EQUIPPED WITH A MERITOR DRIVELINE. THE TUBING USED TO ASSEMBLE THE AFFECTED DRIVELINES HAS A NONCONFORMING SEAM WELD WITH INSUFFICIENT BONDING OF THE MATERIAL.
The risk: A TUBE SEAM WELD THAT IS NOT PROPERLY BONDED CAN RESULT IN THE DRIVELINE ASSEMBLY FRACTURING ALONG THE LENGTH OF THE TUBE SEAM WELD. THE FRACTURED TUBE CAN TWIST OR SEVER. THIS COULD RESULT IN ADDITIONAL DAMAGE TO THE DRIVELINE, THE VEHICLE TO WHICH IT IS ATTACHED AND ANY ADDITIONAL NEARBY COMPONENTS. THIS MAY INCREASE THE RISK OF A CRASH.
The remedy: DEALERS WILL REPLACE THE DRIVELINES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 27, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-606View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

19-008WI

EQUIPMENT

Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.

17-029

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Computer Hook-Up Standard Diagnostic Time Update

17CSA25

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

17CSA25 New Method for Uploading Diagnostic Log Files to the CSC

17CSA24

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

17CSA24 Holiday Schedule for the Detroit Customer Support Center

17-028

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

OWL Enhancement Service Model Field

17CSA23r

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

17CSA23r Detroit CSC closed December 14, 2017 from 11:15 am - 1:15 pm Eastern Time

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Freightliner Western Star by model year
YearComplaintsRecallsInvestigationsIssue Index
2012Viewing020—
2011010—
2008000—
2007000—
2006000—
2005010—
2004010—
2003000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.