RoadVitals

2013 Genuine Scooter Stella

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Aug 6, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2013 Genuine Scooter Stella, most frequently naming the driver assistance, exterior lighting and powertrain (other) categories.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Driver assistance240.0%
  • Exterior lighting120.0%
  • Powertrain (other)120.0%
  • Steering120.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Driver assistanceSteering
Filed Aug 6, 2015

TL* THE CONTACT OWNS A 2013 GENUINE SCOOTER STELLA. WITH THE SCOOTER TURNED ON AND WHILE TURNING TO THE RIGHT AT A VERY LOW SPEED, THE ENGINE SUDDENLY REVVED HIGH AND BECAME STUCK AT 1 MPH. THE STEERING WHEEL WAS ALSO NOT ABLE TO STEER THE SCOOTER STRAIGHT. THE CONTACT LOST CONTROL OF THE SCOOTER AND FELL TO THE GROUND WITH THE SCOOTER ON TOP AND IN FULL THROTTLE. THE SCOOTER WAS RESTARTED AND THE ENGINE CONTINUED TO REV. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,900.

NHTSA ID
10746702
Incident
Aug 4, 2015
Mileage
2,900 mi
Driver assistanceExterior lightingPowertrain (other)
Filed Feb 28, 2014

WHEN I BOUGHT MY NEW 2013 GENUINE STELLA IN MAY OF 2013 FROM A DEALERSHIP IN WRENTHAM, MASSACHUSETTS FOR THE PRICE OF $3764, UNKNOWN TO ME AT THE TIME IT WAS SOLD WITH A BROKEN FUSE, WHICH PREVENTED THE TAIL LIGHT FROM WORKING PROPERLY. THIS CAUSED THE SCOOTER TO FAIL ITS INITIAL STATE INSPECTION. I WENT TO GET THIS FIXED UNDER WARRANTY AT ANOTHER MANUFACTURER-AUTHORIZED DEALERSHIP IN BOSTON. ON JULY 27, 2013, DURING THE RIDE HOME FROM THE BOSTON DEALERSHIP, SCARCELY TEN MILES AFTER EMBARKING, THE GEARSHIFT SUDDENLY FAILED. THE TRANSMISSION THUS BECAME INOPERABLE AND MY SPEED QUICKLY DROPPED TO A CRAWL, WHICH NEARLY CAUSED ME TO GET REAR-ENDED. I WAS LEFT STRANDED ON THE STREET FOR FOUR HOURS WAITING FOR ROADSIDE ASSISTANCE. SEVERAL DAYS AFTER GETTING THE GEAR SHIFT FIXED MY FUEL GAUGE STOPPED WORKING AND SO DID THE SPEEDOMETER. ALL OF THESE PROBLEMS HAVE OCCURRED WITHIN THE FEW HUNDRED MILES. *TR

NHTSA ID
10566421
Incident
Jul 27, 2013
Mileage
200 mi

Compare model years

Complaint and recall counts across every year of this model

Genuine Scooter Stella by model year
YearComplaintsRecallsInvestigationsIssue Index
2014110—
2013Viewing200—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.