RoadVitals

2014 Genuine Scooter Stella

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 3, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jul 7, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2014 Genuine Scooter Stella, most frequently naming the electrical category. 1 safety recall has been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V408000

ELECTRICAL SYSTEM:IGNITION:MODULE

Jul 7, 2014
800 units potentially affected
The defect: Genuine Scooters, LLC (Genuine) is recalling certain model year 2014 Stella 125 Automatic scooters manufactured December 2013 to March 2014. The affected scooters may have a faulty engine control unit (ECU) which can cause the engine to stall without warning.
The risk: If the engine stalls while the scooter is being ridden there is an increased risk of a crash.
The remedy: Genuine will notify owners, and dealers will replace the ECU with a new one, free of charge. The recall began on August 29, 2014. Owners may contact Genuine customer service 1-773-433-1311.
Genuine Scooters, LLCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Electrical
Filed Sep 3, 2014

I BOUGHT A BRAND NEW 2014 GENUINE STELLA SCOOTER FROM A DEALER IN CALIFORNIA. FOR THE FIRST 30 DAYS I OWNED THE BIKE IT BROKE DOWN 4 TIMES DUE TO THE ECU UNIT. IT WAS IN THE SHOP 21 DAYS OF THE FIRST 30 DAYS I OWNED IT. THE DEALER I BOUGHT IT FROM EVENTUALLY FOUND OUT THE PROBLEM AND WAS ABLE TO FIX IT. I CONTACTED GENUINE IN CHICAGO MULTIPLY TIMES AND WAS ALWAYS BRUSHED OFF. DURING THOSE FIRST 30 DAYS I WAS STRANDED IN DIFFERENT PLACES IN LA FOR HOURS AT A TIME. THE TOW SERVICE MEMBERSHIP THEY OFFER DOESN'T LET YOU TOW WITHIN 7 DAYS OF YOUR LAST TOW, AKA I PAID FOR A LOT OF TOWING. OVERALL THESE ARE UNSAFE AND UNPREDICTABLE SCOOTERS. *TR

NHTSA ID
10630354
Incident
Apr 1, 2014
Mileage
101 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB-NIU-20201102

STRUCTURE

Structural integrity of license plate bracket can cause cosmetic damage to fender.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Genuine Scooter Stella by model year
YearComplaintsRecallsInvestigationsIssue Index
2014Viewing110—
2013200—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.