RoadVitals

1996 Gillig Phantom

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jan 8, 1999
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 15, 2007
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 1996 Gillig Phantom, most frequently naming the suspension category. 1 safety recall has been issued covering this model year; 1 NHTSA investigation names it; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
07V057000

EQUIPMENT ADAPTIVE/MOBILITY

Feb 15, 2007
4,256 units potentially affected
The defect: ON CERTAIN TRANSIT BUSES EQUIPPED WITH LIFT-U WHEELCHAIR LIFTS, IT IS POSSIBLE FOR A PERSON TO WEDGE THEIR FEET UNDER THE SOLID BAR BARRIER LINKAGE.
The risk: WHILE SITTING IN A WHEEL CHAIR, A PERSON WITH NO SHOES WHO DOES NOT HAVE CONTROL OF THEIR FEET COULD TWIST THEIR FEET AND GET THEM FORCED UNDER THE LINKAGE WHICH COULD RESULT IN AN INJURY.
The remedy: OWNERS WILL RECEIVE A FREE REPAIR KIT ALONG WITH INSTALLATION INSTRUCTIONS FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 27, 2007. OWNERS MAY CONTACT LIFT-U AT 209-838-2400 OR GILLIG AT 204-934-4876.
GILLIG CORPORATIONView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE98059ClosedPreliminary Evaluation

STRUCTURAL FAILURE OF REAR SUSPENSION

Opened Nov 10, 1998
Closed Mar 17, 1999

IT IS ALLEGED THAT THE REAR SUSPENSION H FRAME FRACTURES, WHICH COULD LEAD TO LOSS OF VEHICLE CONTROL

STRUCTURE

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Jan 8, 1999

THE REAR SUSPENSION FAILED. THE WELD LET LOOSE WERE THE SUSPENSION FRAME ATTACHES.

NHTSA ID
543303
Incident
Nov 3, 1997

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

FS-2012-02

STRUCTURE:BODY

GILLIG: GILLIG'S RECOMMENDATIONS FOR THE UNDERBODY MAINTENANCE CAN BE FOUND IN CHAPTER 11 OF YOUR SERVICE MANUAL. *JS

479

SUSPENSION:REAR

REAR SUSPENSION H-FRAME CRACK MODIFICATION. NOTIFICATION LETTER TO GILLIG PHATOM BUS OWNER, GILLIG INSTALLATION INSTRUCTIONS. 2002 MODELS ALSO INCLUDED. *TT

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Gillig Phantom by model year
YearComplaintsRecallsInvestigationsIssue Index
2009020—
2008020—
2007050—
2006040—
2005030—
2004060—
2003060—
2002040—
2001050—
2000040—
1999050—
1998061—
1997031—
1996Viewing111—
1995010—
1994020—
1993021—
1992021—
1991021—
1990021—
1989021—
1988011—
1987021—
1986012—
1985001—
1984010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.