RoadVitals

2002 GMC Envoy 360 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
9
Latest Oct 4, 2018
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Oct 31, 2006

What this page shows

Our database holds 9 NHTSA owner-reported complaints for the 2002 GMC Envoy 360. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–9 of 9

Interior & seats
Filed Oct 4, 2018

WHEN APPLYING THE BRAKES THE DRIVERS SEAT MOVES FORWARD WITH A SLIGHT ROCKING MOTION

NHTSA ID
11133313
Incident
Aug 1, 2018
Steering
Filed May 6, 2017

STEERING POWER FLUID RUNNING OUT AND RACK AND PINION CRACK.ON EXPRESS WAY HARD TO STEER AND LOOSING POWER STEERING FLUID.

NHTSA ID
10983867
Incident
Apr 26, 2017
Mileage
180,086 mi
Fuel system
Filed Apr 18, 2016

TL* THE CONTACT OWNS A 2002 GMC ENVOY 360. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER SPECIAL COVERAGE ADJUSTMENT (CAMPAIGN NUMBER 07099) FOR THE FUEL SYSTEM. THE DEALER WAS UNABLE TO OBTAIN THE PART FROM THE MANUFACTURER WHO INDICATED THAT IT WAS NOT IN PRODUCTION. THE CONTACT WAITED AN EXTENDED PERIOD OF TIME AND WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD PRODUCE THE PART TO SUPPLY TO THE DEALER FOR THE MANUFACTURER'S REMEDY. THE VEHICLE WAS STILL PARKED FROM JANUARY 2016 AND WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO DISCLOSURE AS TO WHEN THE PARTS MAY BE IN PRODUCTION TO RECEIVE THE REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

NHTSA ID
10860160
Incident
Jan 18, 2016
Suspension
Filed Apr 15, 2016

TL* THE CONTACT OWNS A 2002 GMC ENVOY 360. THE CONTACT NOTICED A FRACTURE ON THE DRIVER SIDE LOWER CONTROL ARM BRACKET THAT EXTENDED TO THE FRAME OF THE VEHICLE. THE LOWER CONTROL ARM BRACKET WAS ALSO COMPLETELY RUSTED. THE CONTACT RESEARCHED AND FOUND THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 01V260000 (SUSPENSION). THE DEALER STATED THAT THE VEHICLE COULD BE REPAIRED, BUT NOT ACCORDING TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

NHTSA ID
10859788
Incident
Apr 15, 2016
Mileage
180,000 mi
Fuel system
Filed Feb 3, 2016

TL* THE CONTACT OWNS A 2002 GMC ENVOY 360. WHEN THE CONTACT FILLED THE VEHICLE WITH A FULL TANK OF FUEL, THERE WAS A FUEL ODOR COMING FROM THE REAR OF THE VEHICLE. ONCE THERE WAS ABOUT A QUARTER TANK OF FUEL LEFT, THE ODOR DISAPPEARED. THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A FUEL LEAK COMING FROM A CHUCK VALVE OF THE FUEL TANK. THE FUEL TANK, CHUCK VALVE, AND FILL LINES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT'S VEHICLE WAS INCLUDED IN A RECALL ISSUED FROM THE MANUFACTURER, BUT THERE WAS NO REMEDY. THE FAILURE MILEAGE WAS 108,000.

NHTSA ID
10823934
Incident
Oct 30, 2015
Mileage
108,000 mi
Engine
Filed Dec 14, 2015

TL* THE CONTACT OWNS A 2002 GMC ENVOY 360. THE CONTACT STATED THAT WHILE DRIVING AT SLOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING SOLENOID VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,349.

NHTSA ID
10810104
Incident
Dec 12, 2015
Mileage
146,349 mi
Interior & seats
Filed Jul 3, 2015

THE DRIVER SEAT DROPPED (FALLEN TO THE RIGHT) THE WELD ON THE ROD TO THE BRACKET WHICH HOLDS UP THE SEAT IS BROKEN...THERE WAS ONLY ONE WELD THAT I CAN SEE ON THE RIGHT SIDE. ON THE OTHER SIDE OF THE SEAT THERE IS THREE WELDS ON THAT ROD AND BRACKET ON THE LEFT SIDE OF THE SEAT....THERE IS WHITE PAINTED DOTS OVER THE WELDS ? THIS IS ALL UNDER THE SEAT.

NHTSA ID
10731885
Incident
Jul 3, 2015
Mileage
91,734 mi
Airbags
Filed Jun 6, 2014

DEFECTIVE AIR BAG MODULE # P/N 15080860 SERV/NO 122162269 AJ7: FOR SEVERAL YEARS A AIRBAG WARNING LIGHT DISPLAYED ON MY GMC ENVOY. I TOOK IT TO SEVERAL DIFFERENT REPAIR PLACES AND ALL FELT IT WAS PROBABLY A DEFECTIVE MODULE WHICH SHOULD BE A RECALL ISSUE. ONSTAR SAID DEALER NEEDED TO DO MORE DIAGNOSTICS. DEALER DID NOT PERFORM WHEN FIRST TAKEN IN FOR SUCH. WITH RECENT NEWS OF DEATHS DUE TO IGNITION AND AIRBAG FAILURES I BECAME SUSPICIOUS. FINALLY, RETURNED TO DEALERS AND INSISTED A COMPREHENSIVE DIAGNOSTIC ON AIRBAG MODULE BE DONE...COUPLE OF DAYS SERVICING. MODULE FINALLY CONFIRMED DEFECTIVE. THEY REPLACED WITH #12233969 (MODULE 16712-CT). COST TOTAL FOR DEFECTIVE PART AND SERVICING WAS $746.28. FIRMLY BELIEVE THIS SHOULD HAVE BEEN A SAFETY RECALL ISSUE ALL ALONG, BUT DEALER SAID GM DID NOT DECLARE AS SUCH. OTHER SERVICE REPAIR TECHNICIANS DISAGREED. FORTUNATELY NO ACCIDENT WAS INVOLVED IN THE SEVERAL YEARS THIS WAS AN ISSUE. *TR

NHTSA ID
10596621
Incident
Dec 1, 2010
Mileage
99,600 mi
Visibility
Filed Oct 31, 2006

I AM WRITING THIS COMPLAINT ON A RECALL THAT ALREADY EXIST AND HAS NOT BEEN RESOLVED PROPERLY. I AM THE OWNER OF A GMC ENVOY 2002. IN 2004 THERE WAS A SAFETY RECALL THAT BECAUSE OF WATER GETTING INTO THE WIPER MOTOR THAT THE MOTOR WOULD FAIL AND CAUSE AN ACCIDENT. WELL THE FIX FOR THIS WAS TO PUT A COVER OVER THE WIPER MOTOR IN MOST CASES. WELL MY SELF AND OTHER TRAILBLAZER AND ENVOY OWNERS NOW ARE SEEING THE EFFECTS OF THE DAMAGE THAT WAS DONE TO OUR WIPER MOTORS SINCE 2002. THE MOTOR IS BEGINNING TO SKIP OR SOMETIMES FAIL BECAUSE IT IS SLOWLY RUSTING FROM BEFORE. GM NEED TO COME UP WITH A REAL SOLUTION TO THIS PROBLEM AND ACTUALLY MAKE THESE VEHICLES SAFE. *NM

NHTSA ID
10172321
Incident
Oct 26, 2006
Mileage
45,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .