2013 GMC Yukon Xl Owner Complaints

The contact owns a 2013 GMC Yukon XL. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. No warning light was illuminated; however, the "Service Engine" message was displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed that the lifters needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the lifters needed to be replaced once again. The vehicle was repaired however, the failure persisted. The vehicle was taken to a dealer again to be diagnosed; however, the cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

NHTSA ID

11647881

Incident

Mar 12, 2020

Mileage

150,000 mi

The contact owns a 2013 GMC Yukon XL. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that should the dashboard get cracked, replacing the dashboard would be at his expense. The contact called another local dealer, Cannon Motors LLC (100 N Thacker Lp., Oxford, MS 38655), who informed the contact about the dashboard possibly being cracked and the associated fees. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 156,000. Parts distribution disconnect.

NHTSA ID

11594210

Incident

Jan 1, 2024

Mileage

156,000 mi

I HAVE A MESSAGE ON MY DASH STATING TO SERVICE AIRBAG I'M AFRAID FOR MY SAFETY OR THE SAFETY OF MY PASSENGER DUE TO THIS MESSAGE INVOLVING THE AIRBAG

NHTSA ID

11133317

Incident

Sep 26, 2018

THERE IS A CRACK IN MY DASHBOARD THAT COULD SERIOUS INJURY OR DEATH IF THE AIRBAGS DEPLOY.

NHTSA ID

11113880

Incident

Jul 26, 2018

TL* THE CONTACT OWNS A 2013 GMC YUKON XL. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE FRONT DRIVER'S SIDE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED AND TOOK THE VEHICLE TO COUNTRYSIDE CHEVROLET BUICK GMC (N8167 KELLOM RD, BEAVER DAM, WI 53916, 920-354-6097) WHERE THE TECHNICIAN TOOK PICTURES OF THE FAILURE AND STATED THAT THE DASHBOARD NEEDED TO BE REPLACED AT THE OWNER'S EXPENSE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000.

NHTSA ID

11090418

Incident

Apr 20, 2018

Mileage

82,000 mi

DEFECT CAUSED DASH TO CRACK AT THE PASSANGER AIRBAG, I AM CONCERNED ABOUT MY CHILDREN BEING INJURED FROM THE CRACKED DASH AS WELL AS THE SHARDS FLYING AND INJURING MY CHILD IF I WERE TO BE IN AN ACCIDENT.

NHTSA ID

11081954

Incident

Dec 1, 2016

DASHBOARD CRACKED BY FRONT PASSENGER AIRBAG. SPONTANEOUS CRACK WITH NO EXTERNAL CAUSE. IT WAS NOT A HOT DAY. STATIONARY VEHICLE.

NHTSA ID

11055289

Incident

Nov 22, 2016

Mileage

60,000 mi

THE DASHBOARD AROUND THE AIRBAG AND STEERING/INSTRUMENT CLUSTER HAS SEVERELY CRACKED AND BROKEN. THIS IS A SAFETY HAZARD IN THE EVENT OF AN ACCIDENT THE DASHBOARD PIECES BECOME SHARDS OF SHRAPNEL PROPELLED BY THE AIRBAG AND/OR IMPACT OF THE CRASH. THERE HAVE BEEN NO WRECKS, MODIFICATIONS, OR ANY OTHER ACTIONS THAT WOULD CAUSE THIS DAMAGE - IT IS THE RESULT OF FAULTY PRODUCTION.

NHTSA ID

11053450

Incident

Nov 10, 2017

Mileage

67,000 mi

THE DASH BOARD NEAR THE STEERING COLUMN JUST CRACKED AS WELL AS THE INTERIOR DRIVERSIDE FRONT DOOR. BOTH PIECES APPEAR TO BE CHEAP PLASTIC. I HAVE RECEIVED A QUOTE FOR $1600 TO FIX THE DOOR AND $1000 TO FIX THE DASH WHEN THESE ARE BOTH DEFECT FROM GM.

NHTSA ID

11024641

Incident

Sep 20, 2017

THE DRIVER'S SEATBELT WILL NOT LOCK. THE DRIVER IS UNABLE TO WEAR A SEATBELT WHILE DRIVING. THIS IS A HUGE SAFETY CONCERN FOR ME.

NHTSA ID

11015311

Incident

Aug 14, 2017

Mileage

75,000 mi

DASHBOARD CRACKED NEAR PASSENGER SIDE AIRBAG. THIS OCCURRED WHILE VEHICLE WAS PARKED. SINCE THE CRACK OCCURRED, THE DASH NOW SHAKES AS THOUGH IT IS UNSUPPORTED IN THE CENTER WHILE DRIVING (EVEN ON ONLY MINIMALLY BUMPY ROADS). THE VEHICLE WAS BROUGHT TO THE DEALER WHILE STILL UNDER A BUMPER-TO-BUMPER GM CERTIFIED WARRANTY. THE DEALER REPORTED THAT THIS WOULD NOT BE COVERED FULLY UNDER WARRANTY (DESPITE THIS BEING A KNOWN MANUFACTURING DEFECT) AND TOLD ME I WOULD HAVE TO PAY $500 OUT OF POCKET TO HAVE THE DASH REPLACED. I AM CONCERNED THAT GIVEN THE PROXIMITY OF THE CRACK TO THE PASSENGER SIDE AIRBAG, DEPLOYMENT OF THE AIRBAG COULD RESULT IN FURTHER CRACKING OF THE COMPROMISED DASH. IN THIS VERY LIKELY SCENARIO, BROKEN BITS OF DASHBOARD COULD BECOME PROJECTILES AND RESULT IN SERIOUS INJURY TO PASSENGERS. GM IS WELL-AWARE OF THIS MANUFACTURING DEFECT AND HAS DONE NOTHING ABOUT IT TO PROTECT ITS CUSTOMERS.

NHTSA ID

10984976

Incident

Apr 30, 2017

Mileage

75,000 mi

I PREVIOUSLY OWNED A 2009 CHEVROLET TAHOE. WE BOUGHT IT WITH 45K MILES. ABOUT 60K MILES THE DASH BEGAN TO CRACK ABOVE THE SPEEDOMETER AND NEXT TO THE PASSENGER AIR BAG. I PAID A BODY SHOP TO REPLACE THE DASH AND THEN EVERYTHING WAS FINE. AFTER 130K MILES, THE CRACK ABOVE THE SPEEDOMETER BECAME VISIBLE. WE THEN TRADED IT IN AND NOW OWN A 2013 YUKON XL. I BOUGHT IT USED, UNDER WARRANTY AND IT NOW IT IS OUT OF WARRANTY WITH 55K MILES. OVER THE LAST 10K MILES, I HAVE SEEN MY DASH CRACK ABOVE THE SPEEDOMETER AND NEXT TO THE PASSENGER AIR BAG. THE SAME LOCATION AS THE TAHOE. I HAVE DONE SOME RESEARCH AND IT SEEMS TO BE A VERY COMMON OCCURRENCE IN 07-14 TAHOES/SILVERADO/SIERRA/YUKON/SUBURBANS. I ALSO WORK AT A LARGE GOVERNMENT AGENCY AND HAVE FOUND THIS HAS OCCURRED IN VEHICLES THAT WERE PURCHASED NEW BY MY AGENCY. THIS MANUFACTURE DEFECT IS VERY CONCERNING. IF THE AIRBAGS WERE TO DEPLOY, THE DASH WOULD SHATTER AND CAUSE SERIOUS INJURIES. I CONTACTED GM AND WAS TOLD THERE IS NOTHING THAT CAN BE DONE. I WAS TOLD THERE ARE NO RECALLS AND TO MAKE A COMPLAINT TO YOU. IT WAS EXPLAINED TO ME THAT IF I BOUGHT THE CAR NEW, THEN MAYBE THERE WOULD BE SOMETHING THAT COULD BE DONE. GM STATED THEY DO NOT KNOW WHAT THE PREVIOUS OWNER COULD HAVE DONE TO THE DASH. GM COULD NOT ELABORATE THIS CLAIM. I ASKED IF I PURCHASE A NEW DASH, INSTALLED BY GM AND THE DEFECT OCCURS AGAIN; WOULD THEY THEN REPLACE IT. GM STATED NO IF IT OUT OF WARRANTY. I AM WRITING TO YOU TO SHOW MY CONCERN FOR THIS DEFECT AND THE LACK OF CONCERN BY THE COMPANY DISTRIBUTING THESE PRODUCTS. I FIND IT UNETHICALL TO DISTRIBUTE A PRODUCT WHEN THEY KNOW THERE IS A KNOWN ISSUE. I HAVE ATTACHED PHOTOS OF MY VEHICLE AS IT IS NOW. I ALSO LOCATED A OLD PICTURE FROM OUR OLD VEHICLE. THIS VEHICLE IS GARAGE PARKED AND DRIVEN BY MY WIFE SO THERE IS NO ABUSE DONE. CAN SOMEONE REVIEW THIS AND CONTACT ME TO SEE WHAT CAN BE DONE?

NHTSA ID

10980850

Incident

Oct 1, 2016

Mileage

45,000 mi

MY DASHBOARD FROM THE PASSENGER SIDE TO THE DRIVERS SIDE INCLUDING THE AREA OVER THE GAUGES IS CRACKED AND SOME SECTIONS FELL IN UNDER THE DASH, LEAVING A HOLE. MY CONCERN IS IF THE AIRBAG DEPLOYS, THE DASHBOARD WILL TURN INTO SHRAPNEL AND SERIOUSLY INJURE OR KILL THE OCCUPANTS. *TR

NHTSA ID

10939868

Incident

Sep 12, 2016

Mileage

65,000 mi

2013 YUKON XL WAS FOUND TO HAVE EXCESSIVE RUST ON THE FRAME AND OTHER PARTS UNDERNEATH THE VEHICLE DURING AN ANNUAL INSPECTION. THE WAX COATING IF FLAKING OFF THE FRAME LEAVING BARE METAL THAT QUICKLY RUSTS. GM CLAIMS THAT THE DAMAGE IS ENVIRONMENTAL AND THE ISSUES IS THE SALT USED ON PA ROADS. IF THIS IS THE CASE, THEN GM SHOULD WARN ALL CUSTOMERS THAT THEIR VEHICLES ARE NOT BUILT TO LAST IN THE STATE OF PA AND THAT THEY WILL NOT HONOR THEIR WARRANTY. NONE OF OUR OTHER VEHICLES ARE RUSTING. THEIR ARE MANY OTHER PEOPLE COMPLAINING ABOUT THE SAME ISSUES AND THE PROBLEM HAS BEEN NOTED TO START DURING THE FIRST YEAR OF OWNERSHIP BEFORE GOING THROUGH THE WINTER. THEY HAVE NOT PROPERLY COATED THE FRAME TO WITHSTAND RUST. I HAD TO PAY FOR UNDERCOATING NOW TO RECTIFY THE PROBLEM. THE UNDERCOATING INSTALLER MENTIONED THIS IS A KNOW PROBLEM WITH GM TRUCKS AND THE COMPANY REFUSES TO ACKNOWLEDGE OR ADDRESS THE ISSUE. *TR

NHTSA ID

10936721

Incident

Jul 22, 2016

Mileage

30,000 mi

DASHBOARD CRACKING

NHTSA ID

10926352

Incident

Oct 1, 2016

Mileage

48,590 mi

MY DASH BOARD IS CRACKED AROUND THE AIRBAG LOCATION ON THE PASSENGER SIDE OF THE VEHICLE. RESEARCHING THIS HAS SHOWN THAT IT'S A REOCCURRING DEFECT IN THE YUKON, SIERRA, SILVERADO, TAHOE AND SURBURBAN MODELS. THERE ARE NUMEROUS REPORTS OF THE SAME ISSUE WITHOUT ANY CORRECTIVE ACTION BY THE MANUFACTURER SHORT OF A REPLACEMENT "CASE BY CASE" BASIS.

NHTSA ID

10918988

Incident

Oct 3, 2016

Mileage

62,000 mi

THE DASHBOARD IS CRACK. LOOKS LIKE A VEHICLE WAS SOLD TO ME AND THEY FIXED THE CRACK BUT AFTER I BEEN DRIVING FOR 2 MONTHS THE CRACK IS THERE.

NHTSA ID

10903095

Incident

Jun 15, 2016

DASHBOARD CRACKING NEAR AIRBAG, NOTICED IT THIS MORNING AFTER DROPPING KIDS AT SCHOOL. CAR IS GARAGE KEPT.

NHTSA ID

10898133

Incident

Aug 24, 2016

Mileage

35,286 mi

TL* THE CONTACT OWNS A 2013 GMC YUKON XL. WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN, THE WINDSHIELD WIPERS SEIZED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD TO WAIT FOR THE RAIN TO STOP. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 10/19/16*LJ THE CONSUMER WAS INFORMED THERE WOULD BE NO CONSIDERATION BEYOND 36,000 MILES. UPDATED 10/25/16.*JB

NHTSA ID

10893950

Incident

Aug 5, 2016

Mileage

70,000 mi

DASH BOARD SUDDENLY HAS CRACKS IN FRONT OF STEERING WHEEL. THIS CONCERNS MY FAMILY & I'S SAFETY SHOULD THE AIRBAGS EVER NEED TO DEPLOY.

NHTSA ID

10877067

Incident

Jun 27, 2016

Mileage

56,000 mi

CRACK IN DASH IN FRONT OF STEERING WHEEL. MAY EFFECT SAFETY OF AIRBAGS WERE TO DEPLOY. THE VEHICLE WAS STATIONARY. THE CRACK APPEARED WITHOUT ANY FORCE OR TRAUMA TO THE AREA.

NHTSA ID

10837589

Incident

Sep 15, 2015

Mileage

54,000 mi

TL* THE CONTACT OWNS A 2013 GMC YUKON XL. WHILE THE VEHICLE WAS PARKED WITH THE IGNITION OFF, THE CONTACT HEARD AN ABNORMALLY LOUD POP EMIT FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE THEN BEGAN TO ROLL AND CRASHED INTO A BRICK WALL. THE CONTACT STATED THAT THE FAILURE OCCURRED PREVIOUSLY, BUT SHE WAS ABLE TO GET BACK IN THE VEHICLE AND STOP IT BEFORE IT BEGAN TO ROLL. THE CONTACT STATED THAT THERE WAS DAMAGE TO THE FRONT END AND REAR OF THE VEHICLE DUE TO THE IMPACT OF THE TRAILER THAT WAS HITCHED TO THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE, WHERE IT WAS AWAITING INSPECTION BY THE CONTACT'S INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ID

10794639

Incident

Nov 17, 2015

Mileage

70,000 mi