RoadVitals

2019 Greenpower EV Star Bus

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Feb 12, 2026
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Sep 30, 2026
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2019 Greenpower EV Star Bus, most frequently naming the electrical and fuel system categories. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical150.0%
  • Fuel system150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
26V629000

ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Sep 30, 2026
94 units potentially affected
The defect: Greenpower Motor Company Inc. (Greenpower) is recalling certain 2018-2024 EV Star and 2020-2023 EV Star Mobility Plus buses. A control module interlock software error may allow the bus to move while the wheelchair lift is deployed.
The risk: The bus moving while the wheelchair lift is in use increases the risk of injury.
The remedy: Dealers will update the control module software, free of charge. Owner notification letters are expected to be mailed October 12, 2026. Owners may contact Greenpower's customer service at 1-909-346-1090. Greenpower's number for this recall is GP2604002.
Greenpower Motor Company Inc.Manufacturer number GP2604002View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Feb 12, 2026

On December 9, 2025, the California Highway Patrol (CHP) inspected my business passenger bus. The CHP found safety deficiencies with the emergency exits. The CHP inspector cited the vehicle as “out-of-service” and said that the vehicle could not be driven on public streets until the safety deficiencies were fixed, and then inspected by the CHP. I received the official CHP Report on January 13, 2026 by email. The report listed non-compliance with FMVSS 217 for emergency exits (see attached CHP Report). The emergency exits require too many actions to open. The only written instructions (in English) on the window emergency exits is in 1/16th inch writing on the window release handles, saying, “The emergency situations it is forbidden to open,” which does not make any sense and it is so small that it can hardly be read (see attached photo). I had my attorney inform the manufacturer and the dealer in writing (twice since I received the official CHP Report) but there has been no response from either the manufacturer or the dealer as of today (February 12, 2026) about how and when they will repair the problems that the CHP cited.

NHTSA ID
11717611
Incident
Dec 9, 2025
Filed Feb 12, 2026

On December 9, 2025, the California Highway Patrol (CHP) inspected my business passenger bus. The CHP found safety deficiencies with the emergency exits. The CHP inspector cited the vehicle as “out-of-service” and said that the vehicle could not be driven on public streets until the safety deficiencies were fixed, and then inspected by the CHP. I received the official CHP Report on January 13, 2026 by email. The report listed non-compliance with FMVSS 217 for emergency exits (see attached CHP Report). The emergency exits require too many actions to open. The only written instructions (in English) on the window emergency exits is in 1/16th inch writing on the window release handles, saying, “The emergency situations it is forbidden to open,” which does not make any sense and it is so small that it can hardly be read (see attached photo). I had my attorney inform the manufacturer and the dealer in writing (twice since I received the official CHP Report) but there has been no response from either the manufacturer or the dealer as of today (February 12, 2026) about how and when they will repair the problems that the CHP cited.

NHTSA ID
11717606
Incident
Dec 9, 2025
ElectricalFuel system
Filed Dec 13, 2024

The incident occurred while driving my company's GreenPower EV Star Bus. I made a left turn from the street into a parking lot, when without any warning, the bus lost all power. I came to a stop and applied the parking brake. I couldn't restart the bus. I called the bus dealer. They said to check if the wheelchair lift was fully stowed. It was stowed. The parking brake light remained on. I went back and lowered the ramp and put it back up again. The parking brake light went off. I was then able to start the bus. I emailed GreenPower’s representative. He said to check if the hydraulic fluid in the lift was low or not, and to operate the lift each time before driving the bus. He said the ADA lift is designed to keep the vehicle from moving if the ramp is not in the full lock position, but I started and drove the bus for 10 miles before the power suddenly cut out, so this system didn't work. When I said there should be a safety system to prevent the wheelchair lift sensor from shutting the bus down while moving, he said the system was designed this way and he hasn't responded further. There was no accident so no insurance/police were involved. My concern is that if the bus is actually moving, any action of the wheelchair lift shouldn't cut off power to the bus, as this may cause an accident. I've had a few gas-powered buses with these lifts and we've never had this issue. Our gas buses have a "Park" selection for the transmission, and it must be in "Park" or else the wheelchair lift won't operate, and the wheelchair lift cannot shut off the gas motor while driving. This obvious safety feature is not found on the GreenPower EV Star electric bus, because it does not have a "Park" position on the shifter, but only Reverse-Neutral-Drive. I believe the lift was shaken/jolted while I was turning and going up into the parking lot, and the wheelchair lift sensor, showing the lift was deployed, shut the bus down. Or it was installed wrong. The bus is available for inspection.

NHTSA ID
11630591
Incident
Dec 6, 2024
Mileage
500 mi

Compare model years

Complaint and recall counts across every year of this model

Greenpower EV Star Bus by model year
YearComplaintsRecallsInvestigationsIssue Index
2024010—
2023010—
2022010—
2021010—
2020010—
2019Viewing310—
2018010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.