2019 Greenpower EV Star Bus Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2019 Greenpower EV Star Bus, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical150.0%
- Fuel system150.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
The incident occurred while driving my company's GreenPower EV Star Bus. I made a left turn from the street into a parking lot, when without any warning, the bus lost all power. I came to a stop and applied the parking brake. I couldn't restart the bus. I called the bus dealer. They said to check if the wheelchair lift was fully stowed. It was stowed. The parking brake light remained on. I went back and lowered the ramp and put it back up again. The parking brake light went off. I was then able to start the bus. I emailed GreenPower’s representative. He said to check if the hydraulic fluid in the lift was low or not, and to operate the lift each time before driving the bus. He said the ADA lift is designed to keep the vehicle from moving if the ramp is not in the full lock position, but I started and drove the bus for 10 miles before the power suddenly cut out, so this system didn't work. When I said there should be a safety system to prevent the wheelchair lift sensor from shutting the bus down while moving, he said the system was designed this way and he hasn't responded further. There was no accident so no insurance/police were involved. My concern is that if the bus is actually moving, any action of the wheelchair lift shouldn't cut off power to the bus, as this may cause an accident. I've had a few gas-powered buses with these lifts and we've never had this issue. Our gas buses have a "Park" selection for the transmission, and it must be in "Park" or else the wheelchair lift won't operate, and the wheelchair lift cannot shut off the gas motor while driving. This obvious safety feature is not found on the GreenPower EV Star electric bus, because it does not have a "Park" position on the shifter, but only Reverse-Neutral-Drive. I believe the lift was shaken/jolted while I was turning and going up into the parking lot, and the wheelchair lift sensor, showing the lift was deployed, shut the bus down. Or it was installed wrong. The bus is available for inspection.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
The incident occurred while driving my company's GreenPower EV Star Bus. I made a left turn from the street into a parking lot, when without any warning, the bus lost all power. I came to a stop and applied the parking brake. I couldn't restart the bus. I called the bus dealer. They said to check if the wheelchair lift was fully stowed. It was stowed. The parking brake light remained on. I went back and lowered the ramp and put it back up again. The parking brake light went off. I was then able to start the bus. I emailed GreenPower’s representative. He said to check if the hydraulic fluid in the lift was low or not, and to operate the lift each time before driving the bus. He said the ADA lift is designed to keep the vehicle from moving if the ramp is not in the full lock position, but I started and drove the bus for 10 miles before the power suddenly cut out, so this system didn't work. When I said there should be a safety system to prevent the wheelchair lift sensor from shutting the bus down while moving, he said the system was designed this way and he hasn't responded further. There was no accident so no insurance/police were involved. My concern is that if the bus is actually moving, any action of the wheelchair lift shouldn't cut off power to the bus, as this may cause an accident. I've had a few gas-powered buses with these lifts and we've never had this issue. Our gas buses have a "Park" selection for the transmission, and it must be in "Park" or else the wheelchair lift won't operate, and the wheelchair lift cannot shut off the gas motor while driving. This obvious safety feature is not found on the GreenPower EV Star electric bus, because it does not have a "Park" position on the shifter, but only Reverse-Neutral-Drive. I believe the lift was shaken/jolted while I was turning and going up into the parking lot, and the wheelchair lift sensor, showing the lift was deployed, shut the bus down. Or it was installed wrong. The bus is available for inspection.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .