RoadVitals

2009 Harley-Davidson Soft Tail

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Latest Sep 7, 2014
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 23 NHTSA owner-reported complaints for the 2009 Harley-Davidson Soft Tail, most frequently naming the fuel system, electrical and powertrain (other) categories. 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system623.1%
  • Electrical623.1%
  • Powertrain (other)311.5%
  • Exterior lighting27.7%
  • Tires & wheels27.7%
  • Engine27.7%
  • Interior & seats27.7%
  • Brakes27.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed Sep 7, 2014

WHILE GETTING OFF OF THE BIKE PASSENGER NOTICED FUEL LEAKING FROM THE FUEL LINE AT THE GAS TANK CONNECTION. UPON CLOSER INSPECTION FOUND THAT THE QUICK CONNECT FITTING AT THE FUEL TANK WAS LEAKING.UPON CLOSER INSPECTION OF THE QUICK CONNECT IT APPEARS TO HAVE TWO INTERNAL "O" RINGS. PRIOR TO THIS ISSUE I HAVE NEVER DISCONNECTED THE FUEL LINE, BIKE HAS NEVER BEEN DROPPED AND THERE HAS BEEN NO OTHER ADVERSE EVENTS TO THIS AREA. WITH THE EXTREMELY LOW MILEAGE (LESS THAN 3,000), METICULOUS CARE AND RUNNING THE FUEL TANK DRY BEFORE STORAGE THERE SHOULD NOT BE A FAILURE OF THIS NATURE. FUEL LEAKING FROM THIS FITTING DRIPS DIRECTLY ON THE ENGINE. ON-LINE RESEARCH SHOWS THIS TO BE SOMEWHAT COMMON. YOU TUBE VIDEO AND SELF HELP MECHANICAL SITES HAVE MANY DISCUSSIONS ON THIS PROBLEM. IRONICALLY, WHEN I CONTACTED MY LOCAL H-D DEALER I WAS TOLD THE REPLACEMENT PART IS LISTED "DISCONTINUED" AS "OBSOLETE". REALLY, IT'S A 2009. FUEL LEAKING ON AN ENGINE DUE TO MECHANICAL FAILURE BY ENGINEERED DESIGN SHOULD BE COVERED BY THE MANUFACTURER WITHOUT ANY DEBATE. NOTE THAT THE FUEL CAP ALSO LEAKS BUT AT LEAST I CAN SEE THE FUEL RUNNING DOWN THE TANK BEFORE IT GETS TO THE ENGINE. *TR

NHTSA ID
10631411
Incident
Jun 7, 2014
Mileage
2,476 mi
Engine
Filed Apr 1, 2014

MOTORCYCLE DIED IN INTERSECTION. WHEN I WENT TO RESTART IT, IT TOOK SEVERAL TRIES AND EACH TIME I TRIED I GOT A GRINDING NOISE. FINALLY STARTED BUT LIGHT HAD ALREADY TURNED AND I WAS IN INTERSECTION PAST RED. THIS HAS BECOME MORE FREQUENT. ONLY HAPPENS WHEN MOTOR IS WARMED UP. STARTER? COMPENSATOR? I HAVE READ ON LINE THE BIKES OF THAT TIME PERIOD HAVE THIS PROBLEM. COULD HAVE BEEN HIT BY A CAR. *TR

NHTSA ID
10576540
Incident
May 31, 2010
Mileage
13,250 mi
Brakes
Filed Mar 27, 2012
Fire reported

APPLIED THE REAR BRAKE TO STOP, PEDAL WENT ALL THE WAY DOWN, FIRE STARTED BY REAR BRAKE LITE SWITCH BY BRAKE FLUID ON HOT EXHAUST. *TR

NHTSA ID
10453226
Incident
Mar 23, 2012
Mileage
22,000 mi
Driver assistancePowertrain (other)
Filed Mar 16, 2012

CLUTCH LEVER SEEMED FAR TO REACH, TOOK IN FOR INSPECTION AND/OR POSSIBLE ADJUSTMENT. CAME BACK WITH CLUTCH LEVER STICKING OR RATCHETING, NO LONGER SMOOTH TO OPERATE. THIS MADE IT VERY HARD TO OPERATE IN THE FRICTION ZONE NEEDED FOR SLOW OPERATION AND TURNING AROUND. CLUTCH WOULD POP AND JUMP FORWARD ALMOST CAUSING TO FALL OVER MANY TIMES. TOOK IN FOR REPAIR.....LUBED AND GROUND OUT THE INSIDE OF WEAR AREA ON LEVER AND UNIT THAT THE CLUTCH CABLE COMES INTO. WAS TOLD THAT IT WOULD WEAR DOWN IN TIME AND BECOME SMOOTH, THAT THIS IS TYPICAL OF THIS MODEL OF MOTORCYCLE. PROBLEM NOT FIXED AND DEALER DOES NOT KNOW OF ANY WAY TO REPAIR THIS PROBLEM. I HAVE DUMPED THE BIKE SEVERAL TIMES DUE TO THE LACK OF A SMOOTH CLUTCH, IT IS HARD TO CONTROL AND MUST BE ABLE TO CONTROL FOR TURNING AROUND OR PARKING, ETC. THERE IS NO KNOWN RECALL OR SERVICE BULLETINS ON THIS KIND OF PROBLEM AND I FEEL IT IS A SAFETY ISSUE. I WOULD NOT HAVE BOUGHT THIS BIKE IF IT HAD THIS PROBLEM WHEN I TEST RODE IT. *TR

NHTSA ID
10451956
Incident
Nov 22, 2011
Mileage
15,600 mi
Tires & wheels
Filed Jul 21, 2011

I OWN A 2009 HARLEY DAVIDSON SOFTAIL CUSTOM FXSTC WITH 5,800 MILES ON IT AND THE FRONT TIRE IS SHOWING NOTABLE CUPPING AND EXCESSIVE WEAR. THIS MODEL OF TIRE DUNLOP D407F IS NO LONGER BEING SOLD AND IS SUPERSEDED BY THE D408F. SERVICE BULLETIN M-1258A COVERS OTHER HARLEY MODELS WITH A SIMILAR TIRE AND ISSUE. SINCE A MOTORCYCLE ONLY HAS TWO WHEELS THE CUPPING AND PREMATURE WEAR ARE A HAZARD THAT NEEDS TO BE ADDRESSED AS A SAFETY CONCERN. REPORTED AS CASE #[XXX] TO HARLEY DAVIDSON. THIS ISSUE IS MENTIONED ON SEVERAL HARLEY DAVIDSON RIDER FORUMS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB

NHTSA ID
10413991
Incident
Jul 21, 2011
Mileage
5,800 mi
ElectricalExterior lighting
Filed Apr 4, 2011

TURN SIGNALS FAIL TO FLASH AFTER THE APPLICATION OF THE SERVICE BRAKES ON HARLEY-DAVIDSON MOTORCYCLE. *TR

NHTSA ID
10394163
Incident
Mar 20, 2011
Mileage
1,750 mi
Powertrain (other)
Filed Oct 25, 2010

HARLEY DAVIDSON 2009 FLHTCU (PLACED HERE AS VEHICLE SECTION ONLY LISTS 5 MODELS AND NOT THIS ONE) AUDIBLE LOUD KNOCK COMING FROM THE PRIMARY CHAIN CASE ON EACH ENGINE STARTUP. KNOCK APPEARS TO ORIGINATE FROM THE COMPENSATOR SPROCKET ASSEMBLY WHICH CUSHIONS THE DRIVE SIDE CRANKSHAFT SPROCKET AND THE PRIMARY DRIVE ASSEMBLY WHEN STRIKING EACH OTHER AT ENGINE STARTUP. MANY COMPENSATOR SPROCKET ASSEMBLIES HAVE BEEN FOUND IN FAILURE MODE AND HAVE BEEN REPLACED WITH A MORE ROBUST UNIT (FACTORY INSTALLED ON 2010 AND LATER MODELS) UNDER WARRANTY. FAILURE IN SERVICE COULD BE CATASTROPHIC AND OPERATOR INJURY OR DEATH COULD RESULT. MANUFACTURER IS AWARE OF ISSUES BUT HAVE NOT RECALLED ANY UNITS FOR REFIT OF UPGRADED COMPONENT. *TR

NHTSA ID
10362345
Incident
Oct 9, 2009
Mileage
1,000 mi
Fuel system
Filed Oct 13, 2010

TL*THE CONTACT OWNS A 2009 HARLEY DAVIDSON SOFT TAIL. AFTER REFUELING HE WAS ABLE TO START THE VEHICLE. ONCE THE VEHICLE WAS STARTED HE NOTICED FUEL BEGAN TO LEAK FROM THE FUEL TANK NEAR THE CAP. THE FAILURE RECURRED WHENEVER THE FUEL TANK WAS APPROXIMATELY HALF FULL. HE ALSO MENTIONED FUEL WOULD INTERMITTENTLY SPRAY OUT OF THE FUEL TANK WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND IT WAS NOT REPAIRED. THE FAILURE CONTINUES. THE FAILURE AND CURRENT MILEAGES WERE 1,300.

NHTSA ID
10360261
Incident
Apr 1, 2010
Mileage
1,300 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SB-M-1234

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

HARLEY DAVIDSON MOTORCYCLE: FLYWHEEL END PLAY SPECIFICATIONS WERE CHANGED FROM 0.003-0.010 IN. (0.076-0.254MM) TO 0.003-0.013 IN. (0.076-0.330MM). SPOKE TORQUE HAS CHANGED TO 55 IN-LBS (6.2 NM) ON ALL SPOKE WHEELS. USE SPOKE TORQUE WRENCH (HD-48985) WHEN CHECKING SPOKE TENSION. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.