2008 Heartland Cyclone Problems

TL* THE CONTACT OWNS A 2008 HEARTLAND CYCLONE TRAILER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE PASSENGER SIDE FRONT WHEEL WAS LEANING INWARD. THE CONTACT DIAGNOSED THAT THE FAILURE WAS A BROKEN LEAF SPRING. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 6,000. ..UPDATED 09-28-12 *BF THE CONSUMER STATED THERE WAS ALSO FAILURES WITH THE FRONT LIFTING JACKS. THE FIRST TIME THEY FAILED, THE WERE REPAIRED. AFTER THE SECOND FAILURE, THE CONSUMER WAS TOLD, BY BEST RV, THAT THE TRAILER WAS TO HEAVY TO HEAVY FOR THE MOTOR ON THE JACKS. THE JACKS WERE NOT REPAIRED. THE CONSUMER WENT TO THE DEALERSHIP TO HAVE THE AXLES LOOKED AT TO SEE IF THAT COULD BE THE CAUSE OF THE TIRE BLOW OUTS. THE CONSUMER WAS TOLD THE AXLES WERE TO LIGHT FOR THE TRAILER AND THE BEARINGS NEED TO BE PACKED. THE BEARINGS WERE PACKED. THE WARRANTY EXPIRED ON THE JACKS,AXLES, AND LEAF SPRINGS, AFTER A (1)YEAR. IT WAS ALSO DISCOVERED THAT THE TRAILER EMPTIED IS OVER THE MAXIMUM WEIGHT. UPDATED 10/01/2012 *JS UPDATED 9/26/12 *CN THE CONSUMER STATED HE RECEIVED A LETTER IN THE MAIL FROM THE MANUFACTURER, STATING THE AXLES DID NOT HANDLE THE ORIGINAL AMOUNT OF WEIGHT HE WAS TOLD, WHEN HE PURCHASED THE TRAILER. THE CONSUMER WAS PROVIDED STICKERS, TO PLACE ON THE TRAILER AS A REMINDER. UPDATED 10/09/12

TL* THE CONTACT 2008 HEARTLAND CYCLONE RV EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: ST225/75/15 D. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE PASSENGER SIDE CENTER TIRE BLEW. THE VEHICLE WAS DRIVEN TO A PRIVATE MECHANIC WHERE THE CONTACT WAS TOLD THAT THE TIRES COULD NOT HANDLE THE AXLE WEIGHT. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED EIGHT TIMES. THE FAILURE MILEAGE WAS 300.

TL* THE CONTACT OWNS A 2008 HEARTLAND CYCLONE TRAILER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE PASSENGER SIDE FRONT WHEEL WAS LEANING INWARD. THE CONTACT DIAGNOSED THAT THE FAILURE WAS A BROKEN LEAF SPRING. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 6,000. ..UPDATED 09-28-12 *BF THE CONSUMER STATED THERE WAS ALSO FAILURES WITH THE FRONT LIFTING JACKS. THE FIRST TIME THEY FAILED, THE WERE REPAIRED. AFTER THE SECOND FAILURE, THE CONSUMER WAS TOLD, BY BEST RV, THAT THE TRAILER WAS TO HEAVY TO HEAVY FOR THE MOTOR ON THE JACKS. THE JACKS WERE NOT REPAIRED. THE CONSUMER WENT TO THE DEALERSHIP TO HAVE THE AXLES LOOKED AT TO SEE IF THAT COULD BE THE CAUSE OF THE TIRE BLOW OUTS. THE CONSUMER WAS TOLD THE AXLES WERE TO LIGHT FOR THE TRAILER AND THE BEARINGS NEED TO BE PACKED. THE BEARINGS WERE PACKED. THE WARRANTY EXPIRED ON THE JACKS,AXLES, AND LEAF SPRINGS, AFTER A (1)YEAR. IT WAS ALSO DISCOVERED THAT THE TRAILER EMPTIED IS OVER THE MAXIMUM WEIGHT. UPDATED 10/01/2012 *JS UPDATED 9/26/12 *CN THE CONSUMER STATED HE RECEIVED A LETTER IN THE MAIL FROM THE MANUFACTURER, STATING THE AXLES DID NOT HANDLE THE ORIGINAL AMOUNT OF WEIGHT HE WAS TOLD, WHEN HE PURCHASED THE TRAILER. THE CONSUMER WAS PROVIDED STICKERS, TO PLACE ON THE TRAILER AS A REMINDER. UPDATED 10/09/12

I HAVE AN 2008 HEARTLAND CYCLONE MODEL 4012 (41 FT LONG) 5TH WHEEL TOYHAULER RV TRAILER. IT CAME WITH 3 AXLES WITH 15" LOAD RANGE "D" TIRES ON IT. EVERYTIME I USE THE TRAILER I HAVE A BLOWOUT SCATTERING TIRE CARCASS AND TRAILER DEBRIS ALL OVER THE ROAD BEHIND ME. IT HAS COST ME TIME AND MONEY EACH TIME AND I AM AFRAID IS EVENTUALLY GOING TO LEAD TO A CATASTROPHIC ACCIDENT DUE TO LOSS OF CONTROL. AFTER CONTACTING [XXX] (SERVICE DEPT. AT HEARTLAND) CONCERNING IF A RECALL FOR HEAVIER TIRES AND AXLES HAD BEEN MADE, HE SAID A NEW "STICKER" HAD BEEN ISSUED TO ORIGINAL OWNERS DROPPING THE AXEL RATINGS DOWN. IT IS OBVIOUS THAT BY DOING THIS THEY RECOGNIZE THEY HAVE A PROBLEM BUT INSTEAD OF RECALLING THEIR VEHICLES AND RE-FITTING THEM WITH AXLES AND TIRES APPROPRIATE TO CARRY THE WEIGHT THESE UNITS ARE DESIGNED TO THEY SEND OUT A .25 CENT STICKER AND REDUCE THE WEIGHT CARRYING CAPACITY OF THE UNIT. OVER HALF OF MY BLOW OUTS HAVE BEEN WITH NO CARGO WHAT SO EVER IN THE TOY HAULER AREA. [XXX] ALSO WANTED TO KNOW HOW MUCH WATER I WAS CARRYING ON MY LAST BLOW OUT, IT DOESN'T MATTER, HECK IF YOU CAN'T PUT WATER IN YOUR FRESH WATER HOLDING TANKS THEN WHY PUT THEM ON THE CAMPERS? HE WANTS ME TO TAKE MY TRAILER AND HAVE IT WEIGHED NOW THE WAY IT WAS LOADED DURING MY LAST BLOW OUT, HECK I AM AFRAID I WILL HAVE A BLOW OUT ON THE WAY. I KEEP NEW TIRES ON THIS THING ALSO AND ALSO HAVE UPGRADED TO LOAD RAGE "E" TIRES WHICH HAVEN'T HELPED. THE NEWER MODELS ARE COMING WITH 8 LUG AXLES AND HEAVIER TIRES, HEARTLAND KNOWS THEY HAVE A PROBLEM BUT SOMEONE NEEDS TO FORCE THEM TO REMEDY THE PROBLEM THEY HAVE NOT PUT A .25 STICKER ON THE FRAME AND SAY, ITS FIXED!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

TL* THE CONTACT OWNS A 2008 HEARTLAND CYCLONE TRAILER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE PASSENGER SIDE FRONT WHEEL WAS LEANING INWARD. THE CONTACT DIAGNOSED THAT THE FAILURE WAS A BROKEN LEAF SPRING. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 6,000. ..UPDATED 09-28-12 *BF THE CONSUMER STATED THERE WAS ALSO FAILURES WITH THE FRONT LIFTING JACKS. THE FIRST TIME THEY FAILED, THE WERE REPAIRED. AFTER THE SECOND FAILURE, THE CONSUMER WAS TOLD, BY BEST RV, THAT THE TRAILER WAS TO HEAVY TO HEAVY FOR THE MOTOR ON THE JACKS. THE JACKS WERE NOT REPAIRED. THE CONSUMER WENT TO THE DEALERSHIP TO HAVE THE AXLES LOOKED AT TO SEE IF THAT COULD BE THE CAUSE OF THE TIRE BLOW OUTS. THE CONSUMER WAS TOLD THE AXLES WERE TO LIGHT FOR THE TRAILER AND THE BEARINGS NEED TO BE PACKED. THE BEARINGS WERE PACKED. THE WARRANTY EXPIRED ON THE JACKS,AXLES, AND LEAF SPRINGS, AFTER A (1)YEAR. IT WAS ALSO DISCOVERED THAT THE TRAILER EMPTIED IS OVER THE MAXIMUM WEIGHT. UPDATED 10/01/2012 *JS UPDATED 9/26/12 *CN THE CONSUMER STATED HE RECEIVED A LETTER IN THE MAIL FROM THE MANUFACTURER, STATING THE AXLES DID NOT HANDLE THE ORIGINAL AMOUNT OF WEIGHT HE WAS TOLD, WHEN HE PURCHASED THE TRAILER. THE CONSUMER WAS PROVIDED STICKERS, TO PLACE ON THE TRAILER AS A REMINDER. UPDATED 10/09/12

APRIL 2007, TIRE BLOWOUT ON NEW 2008 HEARTLAND CYCLONE 5TH WHEEL TRAILER MDL 4012, FORCE OF THE BLOWOUT BENT FRONT AXLE. DISCOVERED AXLE RATING 5200 AND TIRES SIZE 225 75R15 D RATING 65PSI, TIRES INSUFFICIENT FOR WEIGHT OF TRAILER, TRAILER NEEDS E RATED 80PSI TIRES. CONSULTED WITH SAFETY EXPERT FROM RECREATIONAL VEHICLE SAFETY EDUCATION FOUNDATION WHO VERIFIED THE TIRES DID NOT MEET THE STANDARDS OF FEDERAL GUIDELINES AS TO THE WEIGHT IT COULD SUPPORT OF THE AXLES RATED AT 5200LBS. CONFERENCE CALL WITH SAFETY EXPERT AND REPS FROM HEARTLAND WHO ARTICULATED THE SPECS OF THE TRAILER, AND AGAIN THE SAFETY EXPERT COMMUNICATED THE TIRES WERE UNSAFE AND INSUFFICIENT FOR THE WEIGHT OF THE TRAILER. HEARING WHAT THE EXPERT HAD TO SAY HEARTLAND NOW CHANGED THEIR STORY TO A POSSIBLE TYPO AS TO THE WEIGHT OF THE AXLES THEY SHOULD BE RATED AT 5080 LBS. END RESULT HEARTLAND AGREED TO REPLACE MY TIRES WITH 7 NEW TIRES AND WHEELS WITH A E RATING AND A 80 PSI ELEMENT TO MEET THE SAFETY REQUIREMENTS AS OUT LINED BY THE SAFETY EXPERT. HEARTLAND SHIPPED THE TIRES THE DEALER PUT THEM ON THE 5TH WHEEL. NOV 23 ,2009 I WAS INFORMED BY A TIRE COMPANY THE VALVE STEMS ON MY TIRES WAS A DANGEROUS SITUATION THEY WERE FOR A 65 PSI TIRE NOT AN 80 PSI TIRE THAT THEY WERE INSTALLED IN. THIS IS THE SECOND TIME I FEEL HEARTLAND IS PUSHING THE ENVELOPE PUTTING PEOPLES LIVES IN DANGER. THEY HAVE NOT BEEN WILLING TO CORRECT THE VALVE STEM ISSUE, BECAUSE THEY SAY THEY HAVE NO RECORDS OF EVER SENDING THE REPLACEMENT TIRES OUT. AND NOW I RECEIVED A REGISTERED LETTER WITH A NEW FEDERAL STICKER TO PUT ON MY 5TH WHEEL WITH A NEW AXLE RATING DOWN TO 5080. I TRULY BELIEVE THEY KNEW THEY HAD A PROBLEM WITH THE TIRES AND INSTEAD OF UPGRADING THE TIRES THEY WORKED THE SYSTEM TO GET A NEW FEDERAL STICKER APPROVED INSTEAD OF REPLACING THE TIRES. I ALSO JUST FOUND OUT THAT SAME COACH HAS BEEN RE-ENGINEERED TO USE 16 IN TIRES WHICH SHOULD HAVE BEEN ON IT IN THE FIRST PLACE. *TR

TL*THE CONTACT OWNS A 2008 HEARTLAND CYCLONE. THE VEHICLE WAS LOADED TO THE PROPER LOAD CARRYING CAPACITY. WHILE ACCELERATING FROM A STOP, THE CONTACT HEARD A DRAGGING NOISE. THE CONTACT PULLED OVER AND NOTICED THAT THE SPARE TIRE WAS DRAGGING ON THE GROUND UNDER THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS OPERATING AS IT WAS INTENDED TO. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS LOADED TO CAPACITY. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 15,000.

TL* THE CONTACT OWNS A 2008 HEARTLAND CYCLONE TRAILER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE PASSENGER SIDE FRONT WHEEL WAS LEANING INWARD. THE CONTACT DIAGNOSED THAT THE FAILURE WAS A BROKEN LEAF SPRING. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 6,000. ..UPDATED 09-28-12 *BF THE CONSUMER STATED THERE WAS ALSO FAILURES WITH THE FRONT LIFTING JACKS. THE FIRST TIME THEY FAILED, THE WERE REPAIRED. AFTER THE SECOND FAILURE, THE CONSUMER WAS TOLD, BY BEST RV, THAT THE TRAILER WAS TO HEAVY TO HEAVY FOR THE MOTOR ON THE JACKS. THE JACKS WERE NOT REPAIRED. THE CONSUMER WENT TO THE DEALERSHIP TO HAVE THE AXLES LOOKED AT TO SEE IF THAT COULD BE THE CAUSE OF THE TIRE BLOW OUTS. THE CONSUMER WAS TOLD THE AXLES WERE TO LIGHT FOR THE TRAILER AND THE BEARINGS NEED TO BE PACKED. THE BEARINGS WERE PACKED. THE WARRANTY EXPIRED ON THE JACKS,AXLES, AND LEAF SPRINGS, AFTER A (1)YEAR. IT WAS ALSO DISCOVERED THAT THE TRAILER EMPTIED IS OVER THE MAXIMUM WEIGHT. UPDATED 10/01/2012 *JS UPDATED 9/26/12 *CN THE CONSUMER STATED HE RECEIVED A LETTER IN THE MAIL FROM THE MANUFACTURER, STATING THE AXLES DID NOT HANDLE THE ORIGINAL AMOUNT OF WEIGHT HE WAS TOLD, WHEN HE PURCHASED THE TRAILER. THE CONSUMER WAS PROVIDED STICKERS, TO PLACE ON THE TRAILER AS A REMINDER. UPDATED 10/09/12