RoadVitals

2016 Heartland Gateway Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 25, 2017
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
2
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2016 Heartland Gateway, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Other / unspecified150.0%
  • Tires & wheels150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

1
report

From owner reports, verbatim

TRAVELING AT ABOUT 60 TO 65 MPH ON NEVADA HIGHWAY 93, 20 MILES SOUTH OF CALIENTE, NV THE RIGHT FRONT TANDEM TIRE OF THE FIFTH WHEEL TRAILER HAD A BLOWOUT CAUSING BODY DAMAGE AND THE STEEL BELTS OF THE BLOWN TIRE WHIPPED THE SIDE WALLS OF THE REAR TIRE CAUSING IT TO GO FLAT ALSO. MY CONCERN IS THE MANNER IN WHICH THIS TIRE BLEW OUT AND THE PERPENDICULAR SPLIT ACROSS THE TIRE AND THE WAY THIS TIRE WENT TO PIECES. THIS DOESN'T SEEM NORMAL TO ME AND IN THE 45 + YEARS THAT I HAVE BEEN DRIVING AND I HAVE POSSESSED A CDL LICENSE BEFORE, I HAVE DEALT WITH PROBABLY A DOZEN TIRE BLOW OUTS WITH EQUIPMENT LOADED ON TRAILERS, ON THE TRACTOR AND ON PERSONAL TRUCKS, CARS, MOTORHOMES AND TRAILERS. LUCKILY I WAS ABLE TO KEEP IT UP RIGHT, SLOW DOWN AND GET IT OFF TO THE SIDE OF THE ROAD WHERE THE PICTURES WERE TAKEN. TIRE PRESSURES WERE AT 80 PSI AS RECOMMENDED BY THE TRAILER MANUFACTURER AND THE TIRE MANUFACTURER, THE REASON I KNOW IS THE I TOLD THE DEALER OF A PROBLEM WITH THESE TIRES LOOSING AIR EXCESSIVELY SO I CHECK THEM EACH TIME BEFORE I GET ON THE HIGHWAY. THE TIRES ARE TOWMAX STR, POWER KING, ST 235/85R16 LOAD RANGE E. I HAVE A WITNESS WITH ME THAT WAS APPROXIMATELY 1,000 FEET BEHIND ME WHEN THE TIRE BLEW AND WE WENT BACK TO LOOK AND THERE WERE NO OBSTRUCTION ON THE HIGHWAY, OF COARSE IF THERE WERE I WOULD HAVE HIT IT WITH MY TRUCK FIRST. I FEEL THAT THESE TIRES NEED TO BE INVESTIGATED. I DON'T SEEM TO BE MAKING ANY HEADWAY WITH THE TIRE REP (TREDIT TIRE) AND THESE ARE THE TIRES INSTALLED BY HEARTLAND ON THIS TRAILER AND I'M NOT GETTING ANY WHERE WITH THEM EITHER. PLEASE LET ME KNOW OF YOUR FINDINGS.

NHTSA ID 10915793 · filed Oct 13, 2016

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

1
report

From owner reports, verbatim

I EXPERIENCED TWO TREAD SEPARATIONS ON TOW MAX STR TRAILER TIRES, ST235 80R16 LOAD RANGE E. ONE FAILURE OCCURRED FIVE MINUTES AFTER ENTERING THE FREEWAY ON THE LEFT FORWARD TIRE. THIS TIRE WAS REMOVED AND THE SPARE WAS INSTALLED. APPROXIMATELY TWO HOURS ALTER AND 110 MILES DOWN THE ROAD I EXPERIENCED A VIRTUALLY IDENTICAL TREAD SEPARATION FAILURE ON THE RIGHT FRONT TIRE. ALL TIRES ON THE VEHICLE HAD BEEN VISUALLY INSPECTED THAT MORNING AND SHOWED NO VISIBLE SIGNS OF DISTRESS, TIRE PRESSURE WAS VERIFIED COLD WITH A TIRE PRESSURE GATE TO BE 80 PSI. AFTER THE FIRST FAILURE THE REMAINING THREE TIRES WERE EXAMINED AND PRESSURE WAS VERIFIED, AT THIS TIME THE REMAINING TIRES ALSO SHOWED NO VISIBLE SIGNS OF DISTRESS. BOTH TREAD SEPARATIONS CAUSED EXTENSIVE VEHICLE DAMAGE. BOTH FAILURES OCCURRED WITH NO PRIOR WARNING OF AN ISSUE.

NHTSA ID 11025447 · filed Sep 25, 2017

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .