RoadVitals

2020 Highland Ridge Fw Highlander

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 1, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Mar 16, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Highland Ridge Fw Highlander, most frequently naming the tires & wheels category. 1 safety recall has been issued covering this model year; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Tires & wheels1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V179000

EQUIPMENT:APPLIANCE:OVEN/STOVE/COOKTOP

Mar 16, 2021
2,906 units potentially affected
The defect: Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
The risk: A gas leak can increase the risk of a fire.
The remedy: Highland Ridge will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner letters were mailed on May 3, 2021. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904564.
Highland Ridge RVManufacturer number 9904564View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Sep 1, 2022

I was towing the trailer from Myrtle Beach, SC to Topping, VA. We had completed 286 miles of the trip and stopped for fuel and a 1 hour break in Stony Creek, VA. Upon stopping for fuel I walked around the trailer and checked the temperature of the tires and checked for any issues that could be seen during an inspection, such as irregular tread wear, punctures, and other damages that could have placed the tire in jeopardy. After 1 hour of rest we completed another 25 miles before the drivers side rear tire separated the tread from the tire and subsequently blew out. Because we were driving at 65 mph, the tread was flung from the trailer into another lane and could have caused damage and potentially an accident at highway speeds if another driver attempted to avoid the separated tread. Luckily the separated tread did not cause damaged but I had to leave it in the middle of the highway due to the volume of traffic and high speeds. This now caused other drivers to swerve and potentially cause an accident from a swerving driver. The tire failure has damaged the body of the RV and is estimated to cost $2500-$3500 to repair. The tire that failed is a Westlake ST 235/80R16 load range E, with a maximum pressure of 80 PSI cold and a speed rating of N. I never exceeded 70mph with the trailer in the entire 2.5 years nor do I continuously tow above speeds of 65mph. The only time speeds of 70mph are reached is to overtake a slower vehicle. Once overtaken the speeds are brought back down to 65mph or lower. I have spoken to other RV owners that complain of "China bombs", tires manufactured in china that blow out or fail for no apparent reason. Tire dealers are also aware that this brand and others that are manufactured in China will fail randomly for know apparent reason.

NHTSA ID
11482448
Incident
Aug 26, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SRP 23-090

STRUCTURE:BODY:DOOR

Slide Out Crack - Standard Repair Instructions

SRP 22-046

ELECTRICAL SYSTEM; EQUIPMENT

INSTRUCTIONS FOR RESETTING LEVELING SYSTEM “ZERO POINT”

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Highland Ridge Fw Highlander by model year
YearComplaintsRecallsInvestigationsIssue Index
2020Viewing110—
2019110—
2018200—
2017010—
2016040—
2015030—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.