RoadVitals

2020 Highland Ridge Tt Open Range

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jan 20, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jun 4, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2020 Highland Ridge Tt Open Range, most frequently naming the body & structure category. 3 safety recalls have been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V430000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS

Jun 4, 2021
3,072 units potentially affected
The defect: Highland Ridge RV (Highland) is recalling certain 2020-2021 Mesa Ridge Limited, Mesa Ridge Lite, Open Range Light, Open Range Ultra Lite, 2019-2020 Mesa Ridge, 2019-2021 Open Range, 2020 Silverstar Limited and Silverstar Lite fifth wheel and travel trailers equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
The risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
The remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Highland customer service at 1-260-768-7771.
Highland Ridge RVView on NHTSA.gov
21V179000

EQUIPMENT:APPLIANCE:OVEN/STOVE/COOKTOP

Mar 16, 2021
2,906 units potentially affected
The defect: Highland Ridge RV (Highland Ridge) is recalling certain 2019-2020 Open Range, Mesa Ridge, Highlander, Silverstar fifth wheels, and 2019-2020 Open Range, Mesa Ridge and Silverstar travel trailers equipped with Dometic 3 burner cooking stoves. The saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leak.
The risk: A gas leak can increase the risk of a fire.
The remedy: Highland Ridge will notify owners, and dealers will install a remedy kit of gaskets, washers, thread locker bolts, and two round orange labels, free of charge. Owner letters were mailed on May 3, 2021. Owners may contact Highland Ridge customer service at 1-800-283-8267. Highland Ridge's number for this recall is 9904564.
Highland Ridge RVManufacturer number 9904564View on NHTSA.gov
20V338000

VISIBILITY:GLASS, SIDE/REAR

Jun 9, 2020
80 units potentially affected
The defect: Highland Ridge RV (Highland Ridge) is recalling certain 2020 Ridge, Open Range, and Silverstar recreational trailers. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
The risk: If the window glass detaches while the trailer is moving it could become a projectile, increasing the risk of a crash.
The remedy: Highland RV will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Highland RV customer service at 1-260-768-7771. Highland RV's number for this recall is 9901508.
Highland Ridge RVManufacturer number 9901508View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Jan 20, 2021

TL* THE CONTACT OWNS A 2020 HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS TRAVEL TRAILER. THE CONTACT STATED THE DRIVER SIDE SLIDE FAILED TO RETRACT AND CLOSE. THE VEHICLE WAS TAKEN TO BIG DADDY RVS( 325 COUNTY FARM RD, LONDON, KY 40741; (855) 460-1013) WHERE IT WAS DIAGNOSED THAT THE FLOOR WAS NOT BOLTED TO THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE VIN WAS NOT AVAILABLE. ## VIN FAILED ## HIGHLAND RIDGE OPEN RANGE LIGHT 275RLS 2020 ##

NHTSA ID
11388986
Incident
Oct 12, 2020

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SRP 23-090

STRUCTURE:BODY:DOOR

Slide Out Crack - Standard Repair Instructions

SRP 22-070

STRUCTURE:BODY:DOOR

Standard repair Instructions for DOOR SIDE SLIDEOUT BOX WITH EXACT SLIDE OUT MECHANISM. Repair prevents slide out from getting stuck while extending and retracting.

SRP 22-046

ELECTRICAL SYSTEM; EQUIPMENT

INSTRUCTIONS FOR RESETTING LEVELING SYSTEM “ZERO POINT”

19-034

WHEELS

To address Consumer complaint that Clearance in wheelwell is insufficient, instructions how install banana shackle link to increase clearance up to 1".

19-039

ELECTRICAL SYSTEM

LCI manufactured awning with incorrect motor that draws higher amperage. The removal of a 15 amp fuse and installation of a 12.5 amp auto reset breaker will ensure proper circuit protection for the incorrect motor.

19-037

TIRES

Incorrect weight noted on Federal, CCC and Tire label - design change from Laminate to wood flooring increased the weight -design change was not noted in the calculation of weight. Increased weight by 185 to 250lbs depending on floor plan. All Units were part of Dealer Inventories - Recall not required

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Highland Ridge Tt Open Range by model year
YearComplaintsRecallsInvestigationsIssue Index
2022050—
2021050—
2020Viewing130—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.